Symptoms:
When there are users who have not submitted the timesheets on time or on the due date, for more than 2 weeks in a row, the Repeat Offenders report shows No Data.

Cause:
The Repeat Offenders report is based on the Timesheet is overdue email notification. When a user does not submit the timesheet on time the application triggers an email notification to the user informing that the submission due date has elapsed and the timesheet needs to be submitted. This data is recorded in the database. When the report is run it checks how many times a user has received this email notification and then displays the report data based on the criteria selected in the report. If the email notification is disabled, there would be no data for the report to refer to, hence the report will display No data.
 
Resolution:
In order to run the report with data, the email notification Timesheet is overdue needs to be enabled and assigned to the users. Follow the instructions below to enable it,
  • Log is as Web TimeSheet administrator. 
  • Click Administration icon on the top menu. 
  • Click Communications at the side menu, Click on E-mail Notifications
  • Click on Edit (pencil with notepad) button next to Timesheet is overdue
  • Check the box which says Enabled.
Follow the instructions below to assign the email notification to the user,
  • Log into Web TimeSheet with administrative privileges.
  • Go to Administration.
  • Click on Users on the left hand side.
  • Double-click on the concerned user.
  • Click on E-mail.
  • Check the box next to Timesheet is overdue email notifications.
Once the email notification is triggered to the users (the minimum criteria in the report being, users missing the timesheet due date twice), the report will show the data based on users who have received the email notifications.