Symptoms:
When the customer logs in to Web TimeSheet and then tries to generate the Pivot Report gets the error message that the Active X controller is not installed. It happen's only in Internet Explorer 9 64-bit edition which is installed on Windows 7 64-bit machine.
 
Cause:
It is due to the fact that with Active X controller which is required to run the Pivot Report is not compatible with the 64-bit editions of Internet Explorer 9.
 
Resolution:
  • Use the default Internet Explorer 9 32-bit edition.
  • Uninstall Internet Explorer 9 64-bit edition.
To uninstall Internet Explorer 9 64-bit from the Windows operating system, follow the steps given below:
  1. Goto Control Panel.
  2. Click on Programs and Features.
  3. The Programs and Features window comes up. On the left side click on View Installed Updates.
  4. Scroll down and look for Microsoft Windows Update and search for Windows Internet Explorer 64 bit, which would be installed as an update.
  5. Highlight it and then click on the uninstall option which would be there at the top of the window.
  6. After uninstalling restart the system and launch Internet Explorer and it would be Internet Explorer 8.
  7. Install Office Web Component.
  8. Login to Web TimeSheet and then run the Pivot Report and it would be generated.