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Scenario:
The following are few scenarios when the scrambled icons appear in Web TimeSheet,

  • The Web TimeSheet page view does not behave as it is suppose to.
  • The icons are scrambled or the page is distorted.
  • This happens when using Microsoft Internet Explorer 8, 9 and 10.
  • This does not happen in other browsers, namely Google Chrome and Mozilla Firefox.

 

Resolution:
The following steps will help resolve this behavior in Web TimeSheet.

  • Clear the browser cache:
  1. Select Tools > Internet Options.
  2. Select the General tab and then the Delete… button.
  3. Select Delete.
  4. Select OK. If the issue persists, go to next step.
  • Reset the browser to its defaults or factory settings:
  1. Close out of any Internet Explorer or Windows Explorer windows you have running. Click the Start button at the bottom-left corner of the screen and open Internet Explorer.
  2. Click Tools and select Internet Options from the menu.
  3. Click the Advanced tab and hit Reset.
  4. Click on the Delete Personal Settings check box if you want to delete your InPrivate filtering data, browsing history, Accelerators, search providers and homepages.
  5. Click Reset within the Reset Internet Explorer Settings dialog box.
  6. Click Close when the program finishes applying default settings.
  7. Click OK.
  8. Close out of any Internet Explorer windows.
  9. You will see the default settings the next time you launch Internet Explorer. If the issue persists, go to next step.
  • Enable Compatibility Mode on your browser:
  1. Access your Web TimeSheet application using Internet Explorer 8.
  2. Click on the Tools menu, and select Compatibility View, or click the Compatibility View button in the browser's top menu.
  3. This button looks like a paper cut jaggedly into two, and is located next to the Refresh button.
  4. Your Web TimeSheet site will be added to the Compatibility View list saved in the browser.
  5. It will remain on that list until you remove it; you will not have to enable this feature for this site again. If the issue persists, go to next step.
  • Verify that Active Scripting, ActiveX, and Java are not being blocked by Internet Explorer:

Active scripting, ActiveX, and Java are all involved in shaping the way information displays on a Web page. If these are blocked on your computer, it may disrupt the display of the Web page. Reset the Internet Explorer security settings to make sure these are not blocked. To do this, follow these steps,

  1. Launch Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. In the Internet Options dialog box, click the Security tab.
  4. Click Default Level.
  5. Click OK. If the issue persists, go to next step.
  • Verify that Active Scripting, ActiveX, and Java are not being blocked by an antivirus program or by a firewall:

Refer to the documentation for the firewall or antivirus program that you use to determine how to make sure that scripts, ActiveX controls, and Java programs are not being blocked. Scripts, ActiveX controls, and Java programs help shape the way a Web page is displayed. If they are blocked, it may disrupt the display of Web pages. Make any necessary changes, and try to open Web TimeSheet. If you do not receive the error, the issue is resolved. If the issue persists, go to next step.

  • Verify that your antivirus program is not set to scan the Temporary Internet Files or the Downloaded Program Files folders:

If an antivirus program interprets a script as a virus and prevents it from running, a script error may occur. To prevent this, make sure that the antivirus program is not scanning the Temporary Internet Files or the Downloaded Program Files folders. Refer to the documentation for the antivirus program that you use to determine how to prevent the program from scanning these folders. Make any necessary changes, and try to open Web TimeSheet. If the issue persists, go to the next step.

  • Turn off Smooth Scrolling:

If there is a video display problem, smooth scrolling could cause a script to be improperly timed, resulting in an error. To turn off the Smooth Scrolling feature when you use Internet Explorer 8, follow these steps,

  1. On the Tools menu, click Internet Options.
  2. On the Advanced tab, under Browsing, click to clear the Use Smooth Scrolling check box.
  3. Click OK, and then exit Internet Explorer.
  • Turn off Hardware Acceleration:

Many applications use hardware acceleration to speed up computer processes, which can give computer users a more enjoyable experience. However, if hardware acceleration settings are set incorrectly, they can cause problems in how Web pages display. Turn off hardware acceleration to see whether this helps resolve the scripting errors. Select the appropriate set of steps for your operating system from the following.

To turn off hardware acceleration in Windows XP or in Windows Server 2003, follow these steps:

  1. Click Start > Run and then type desk.cpl in the Open command box, and then press ENTER.
  2. Click the Settings tab, and then click Advanced.
  3. Click the Troubleshoot tab, and then move the Hardware Acceleration slider to None.
  4. Click OK two times.

To turn off hardware acceleration in Windows 7, follow these steps:

  1. Click Start and open the Display Item in Control Panel.
  2. Type desk.cpl in the Start search box, and then click desk.cpl in the Programs list.
  3. Click Display Settings, and then click Advanced Settings.
  4. User Access Control permission
  5. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  6. Move the Hardware Acceleration slider to None.
  • Install the current version of Microsoft DirectX

DirectX can improve the display of Web pages. For information about how to install the current version of Microsoft DirectX, visit the following Microsoft Web site:

http://www.microsoft.com/en-us/download/details.aspx?id=8109

  • If the above steps do not resolve the issue, please try re-installing Internet Explorer 8.

Use the following steps to resolve similar behavior in Windows XP or Windows Server 2003.

To uninstall Internet Explorer 8, follow these steps:

  1. Carefully select and then copy the following command: %windir%ie8spuninstspuninst.exe.
  2. Click Start, and then click Run.
  3. In the Open command box, type Cmd.exe, and then press ENTER.
  4. Right-click inside the Cmd.exe window, and then click Paste to paste the command that you copied in step 1.
  5. Press ENTER to uninstall Internet Explorer 8.
  6. When the uninstall program is finished, restart your computer.

To uninstall Internet Explorer 8 In Windows 7 or Windows 2008, follow these steps:

  1. Close all programs.
  2. Click Start and open Control Panel.
  3. Click Uninstall a Program under the Programs Category.
  4. In the Tasks pane, click View installed updates.
  5. In the list of installed updates, double-click Windows Internet Explorer 8.
  6. In the Uninstall an update dialog box, click Yes.
  7. Note If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
  8. Follow the instructions to uninstall Internet Explorer 8.
  9. When the uninstall program is finished, restart your computer.

Note:
After un-installing Internet Explorer 8, use the following link to download and re-install it. https://support.microsoft.com/en-us/kb/179113