HomeCustomer ZoneSupportWeb TimeSheet fails to launch after Upgrading to Internet Explorer 9

Scenario:
After upgrading to Internet Explorer 9, users are unable to launch applications once authenticated into Web Interface. The application does not launch at all.

Resolution:
Please follow the steps given below:
  • Disable ActiveX filtering feature for the Web Interface site, either by:

    • Disabling ActiveX filtering globally:
Click on Gear icon, select Safety, de-select ActiveX Filtering. Or alternative this can be reached in the same way by pressing Alt key followed by Tools menu (ActiveX filtering is enabled if a “tick” appears next to it and is disabled it the “tick” disappears next to it)
 
 
OR
  • Disabling ActiveX filtering for an individual site when ActiveX filtering is enabled globally:
Log on to the Web Interface site and attempt to launch an application, at the end of the address bar a blue warning sign will appear indicating filtered content:
Click the blue warning sign and select Turn off ActiveX Filtering.
  • If this does not resolve the issue then we need to modify the registry settings. To do so please follow the steps given below:

    • Start –> Run –> regedit
    • Disable the MIME filter: by renaming the following registry key: HKEY_CLASSES_ROOTPROTOCOLSFilterapplication/x-ica
  • Log off Web Interface and close then restart the browser after making this change.
Then we would be able to launch the application.

 

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