Description 

  • The Web TimeSheet page view does not behave as it is supposed to. 
  •  The Icons are scrambled or the page is distorted (Refer the screenshot shown below).
  • This happens when using Microsoft Internet Explorer 8.
  • This does not happen in other browsers, namely Google Chrome and Mozilla Firefox.
Sample Screenshot: 


 
Resolution:
Try the following steps to fix this issue

 
1. Clear the browser cache:
  • Select 'Tools' > 'Internet Options'. 
  • Select the 'General' tab and then the 'Delete…' button. 
  • Select 'Delete'. 
  • Select 'OK'. 
If the issue persists, go to next step.
 
2. Reset the Browser
  • Close out of any Internet Explorer or Windows Explorer windows you have running. Click the "Start" button at the bottom-left corner of the screen and open IE.
  • Click "Tools" and select "Internet Options" from the menu. Click the Advanced tab and hit "Reset."
  • Click on the Delete Personal Settings check box if you want to delete your InPrivate filtering data, browsing history, Accelerators, search providers and homepages.
  • Click "Reset" within the Reset Internet Explorer Settings dialog box. Click "Close" when the program finishes applying default settings. Click "OK."
  • Close out of any Internet Explorer windows. You will see the default settings the next time you launch IE. 
If the issue persists, go to next step.
 
3. Try the browser is Compatibility Mode
  • Access your Web TimeSheet application using IE 8. 
  • Click on the "Tools" menu, and select "Compatibility View", or click the "Compatibility View" button in the browser's top menu. This button looks like a paper cut jaggedly into two, and is located next to the "Refresh" button. 
  • Your Web TimeSheet site will be added to the Compatibility View list saved in the browser. It will remain on that list until you remove it; you will not have to enable this feature for this site again. If the issue persists, go to next step.
 
4. Verify that Active Scripting, ActiveX, and Java are not being blocked by Internet Explorer
 
Active scripting, ActiveX, and Java are all involved in shaping the way information displays on a Web page. If these are blocked on your computer, it may disrupt the display of the Web page. Reset the Internet Explorer security settings to make sure these are not blocked. To do this, follow these steps:
  • Start Internet Explorer.
  • On the Tools menu, click Internet Options.
  • In the Internet Options dialog box, click the Security tab.
  • Click Default Level.
  • Click OK.
If the issue persists, go to next step.
 
5. Verify that Active Scripting, ActiveX, and Java are not being blocked by an antivirus program or by a firewall
 
Refer to the documentation for the firewall or antivirus program that you use to determine how to make sure that scripts, ActiveX controls, and Java programs are not being blocked. Scripts, ActiveX controls, and Java programs help shape the way a Web page is displayed. If they are blocked, it may disrupt the display of Web pages. Make any necessary changes, and try to open Web TimeSheet. If you do not receive the error, the issue is resolved. If the issue persists, go to next step.
 
6. Verify that your antivirus program is not set to scan the Temporary Internet Files or the Downloaded Program Files folders
 
If an antivirus program interprets a script as a virus and prevents it from running, a script error may occur. To prevent this, make sure that the antivirus program is not scanning the Temporary Internet Files or the Downloaded Program Files folders. 
 
(Refer the documentation for the antivirus program that you use to determine how to prevent the program from scanning these folders. Make any necessary changes, and try to open Web TimeSheet. If the issue persists, go to the next step.)
 
7. Turn off Smooth Scrolling
 
If there is a video display problem, smooth scrolling could cause a script to be improperly timed, resulting in an error. To turn off the Smooth Scrolling feature when you use Internet Explorer 8, follow these steps:
  • On the Tools menu, click Internet Options.
  • On the Advanced tab, under Browsing, click to clear the Use Smooth Scrolling check box.
  • Click OK, and then exit Internet Explorer.
 
8. Turn off hardware acceleration

Many applications use hardware acceleration to speed up computer processes, which can give computer users a more enjoyable experience. However, if hardware acceleration settings are set incorrectly, they can cause problems in how Web pages display. Turn off hardware acceleration to see whether this helps resolve the scripting errors. Select the appropriate set of steps for your operating system from the following:

To turn off hardware acceleration in Windows XP or in Windows Server 2003, follow these steps:

  • Click Start, type desk.cpl in the Open box, and then press ENTER.
  • Click the Settings tab, and then click Advanced.
  • Click the Troubleshoot tab, and then move the Hardware Acceleration slider to None.
  • Click OK two times.

To turn off hardware acceleration in Windows 7, follow these steps:

  1. Open the Display item in Control Panel. To do this, click Startthe Start button, type desk.cpl in the Start Searchbox, and then click desk.cpl in the Programs list.
  2. Click Display Settings, and then click Advanced Settings.
  3. User Access Control permission  If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. Move the Hardware Acceleration slider to None.

9. Install the current version of Microsoft DirectX

DirectX can improve the display of Web pages. For information about how to install the current version of Microsoft DirectX, visit the following Microsoft Web site:

 
10. If the above steps do not resolve the issue, please try re-installing Internet Explorer 8.

Steps for Windows XP and for Windows Server 2003

To uninstall Internet Explorer 8, follow these steps:

  • Carefully select and then copy the following command:

    %windir%ie8spuninstspuninst.exe
  • Click Start, and then click Run.
  • In the Open box, type Cmd.exe, and then press ENTER.
  • Right-click inside the Cmd.exe window, and then click Paste to paste the command that you copied in step 1.
  • Press ENTER to uninstall Internet Explorer 8.
  • When the uninstall program is finished, restart your computer.
 
To uninstall Internet Explorer 8 In Windows 7 or Windows 2008, follow these steps:

  • Close all programs.
  • Click Start, and then click Control Panel.
  • Click Uninstall a Program under the Programs category
  • In the Tasks pane, click View installed updates.
  • In the list of installed updates, double-click Windows Internet Explorer 8
  • In the Uninstall an update dialog box, click Yes.
  • Note If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
  • Follow the instructions to uninstall Internet Explorer 8.
  • When the uninstall program is finished, restart your computer.

     

After un-installing Internet Explorer 8, use the following link to download and re-install it.