Scenario:
When Project Billing report is run by 2 users, they generate different results. User A is able to see data of all users, however User B can only see the data of few users. The users have Can view all report data enabled in their permissions. Both the users belong to the same department.  In addition Hierarchy filtering is enabled under system preferences.

Cause:
This usually happens when Project Rate option is not enabled in the permission of one user.

Resolution:

  • Check the report being run by the users. If the report is based on Project Billing report template, then the user should have Project Rates enabled in the permission assigned to him.
  • To enable the option in the permission assigned to the user, expand System section of the permission by clicking on the + sign beside it. Enable Rates under project permission.