This article is part of the Replicon Gen2 knowledge base. If you’re looking for information on Replicon Gen3, which is the latest version of Replicon, please visit:

The user may get the following error message while trying to import a CSV file using the built-in import engine on the application.

Web TimeSheet encountered a problem while processing your request. Please attempt whatever you were doing again. If the problem persists contact your system administrator. Sorry for the inconvenience.

The user may get the above error message if the CSV file has a invalid header.

Example: Login Name

Incorrect header: LoginName
Correct header: Login Name

Using the correct header should resolve the issue.