Why smart interface keeps ‘0’(Zero) entry after deleting the hours entered?
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On smart interface, when you delete time entry, it keeps a ‘0’ entry in the timesheet when you have UDF field set to required.
Let’s say, you have UDF created of drop down type at the Timesheet hour level which is a required field.
If time is entered against a task with one of the options selected on the UDF created at the hour level and saved timesheet, later if you would like to remove the time entries, it doesn’t go off, it keeps a ‘0’ hour entry in the timesheet which can’t be deleted. This show up on the timesheet billing reports sent to the clients
Issue appears only if the UDF is a required field, able to clear the entries on timesheet if the UDF is set to optional.
Please refer the attachment.