Careers at Replicon

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• Coaching, training, and troubleshooting customer needs.
• Talking to prospective clients to understand their needs, assess their goals, and determine potential fit with Replicon’s technologies.
• Working closely with others on the Customer Success team and training them to prepare and present demonstrations for prospective clients.
• Guiding new clients through the onboarding process and assisting them with initial system configuration
• Supporting existing clients when they have questions or need help updating their system configuration.
• Implement, integrate, and train customers on utilizing our platform to help them achieve their business goals.
• Conduct weekly training meetings, working with best practices, helping in process improvement.
• Ensure that customer satisfaction has been met by clearly documenting what success means to them and translating that success during the implementation process.
• Independently manage multiple priorities, customer meetings, follow-up with customers, and internal/external support while maintaining a high-level of service in a customer friendly manner

• BA/BS degree (or equivalent; MBA or advanced degree preferred)
• 5+ years of experience in a customer Success, training, and/or implementation environment.
• Strong communication skills, passionate about the role, good Customer success background.
• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
• Capability as credible and effective C-level advisor/coach, especially around change management (cultural, technical, and business)
• payroll, time management, and/or HR experience is a plus.
• Willing to work in North American (EST/PST) shift.

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• Protect and grow revenue on the existing install base, managing customer life-cycle, ongoing support around customer service levels, customer contract renewals, increase footprint within the business, forecast and reduce churn.
• The CSM will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Replicon services fit their ongoing business strategy.
• Master Replicon’s innovative system for managing customer growth and building strategic relationships
• Stay current with product knowledge of Replicon’s software solutions
• Manage and retain revenue for a territory's install base of accounts. Runs it like an autonomous business.
• Meet weekly growth opportunity objectives consistent with monthly sales numbers; generate a pipeline 3 times the target.
• Generates demand for additional products and services within the install base of customers and grows the existing revenue base by upselling/cross-selling.
• Maintain net-growth by selling and increasing footprint in the existing customer base to offset churn.

• Proven track record of establishing themselves as a strategic trusted advisor to clients.
• 3-4 years end-to-end sales experience who loves being in a competitive environment that is driven to meet targets.
• Self-starter who can own ongoing customer success of large, medium and small customers.
• The role requires the employee to work in the North-American shift timings.

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• Develop strategic relationships within the enterprise-market segment (>1,000 employee sized companies) and Global 2000 organization.
• Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model.
• Forecast and record all sales activity in salesforce.com, while creating satisfied customers.
• Manage sales cycles and leverage a value based selling approach for your C-level executive audience.

• 8-10 years of quota carrying software or technology sales with a new business focus.
• Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
• Experience selling into enterprise segment
• Track record of over-achieving quota (top 10-20% of company) in past positions
• Strong and demonstrated written, verbal and presentation skills
• Experience managing and closing complex sales-cycles
• Previous Sales Methodology training, SaaS experience, and strong customer references preferred
• Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
• Degree preferred

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• Design and deliver compelling product presentations that match specific business requirements from prospective enterprise clients
• Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing Replicon’s technology to existing and prospective customers, and to drive new product and service offerings in Customer adoption.
• Partner with Enterprise Sales Executives to educate prospective customers about the superiority of Replicon’s services - this includes presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues
• Engage in and oversee the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined
• Work closely with Product Management and associated teams to develop future product direction and strategy - providing valuable input from the field
• Assist in the development of the Proof of Concept, continuing to provide support to the prospect in their product evaluation until the deal is won.

• 8 to 15 years of experience in technical sales, Pre-Sales/ Solution Engineering
• Preference will be given to those with experience in HCM/PSA/WFM domain and/or SaaS delivery model
• Proven record of Pre-Sales / Solution Sales success in the enterprise space
• Experience selling into global markets
• Excellent written and verbal communication skills
• Experience with an ERP or any Enterprise software Application would be a major plus

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• Manage a team of Customer Success Managers & lead them to deliver outstanding experiences that drive strong retention of accounts that would lead to renewals, adoption of Replicon products
• Optimize the end-to-end customer lifecycle
• Partner with cross functional teams to ensure renewal and expansion opportunities are identified successfully
• Ensure that a clearly defined customer success plan is in place to expand product adoption and grow the relationship
• Drive new business growth by generating advocacy and customer references
• Identify growth opportunities and close upsell/cross sell deals to grow the book of business
• Measure effectiveness of Success programs through metrics, dashboards, and operational reviews
• Ensure that customer issues are resolved quickly by leveraging or escalating to resources from across functions and working closely with the respective teams
• Promote a customer-centric mindset across the organization and align initiatives across cross-functional teams

• 8 to 12 years of client facing experience in SaaS, Product based company, customer success management or similar roles.
• 3+ years leading teams of CSMs/AMs in hi-tech software/security Industry working with mid-market/enterprise clients.
• Executive level interpersonal, project management, communication, and problem-solving skills
• Experience scaling a team in a fast-growing SaaS Product company or other similar organization
• Executed win-win negotiating strategies to maximize renewal value while enhancing customer relationships
• Identify potential growth accounts and upsell/cross sell Replicon’s solutions to expand the account base
• Experience working with mid-market/enterprise accounts to identify and solve challenging business problems
• Comfortable in a fast-paced and ever evolving environment
• Experience using Salesforce or other customer relationship management solutions is a plus
• Willing to work in North American (EST/PST) shift.

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• Analyze phone, email and chat conversations between reps and prospects and provide measured feedback to ensure processes and cadence are followed
• Collate data on prospect conversations, outcomes, etc. and assessment of the same to present to the senior management
• Help build a winning mentality within the team to move from reactive to proactive and prescriptive to predictive for having quality sales conversations that enrich the experience of prospects and help gather insights for account executives to close deals
• Maintain and update all process documents internal to SD
• Responsible for onboarding new hires as well as planning, designing and conducting custom training programs periodically
• Prepare training materials and conduct workshops using a variety of instructional techniques such as role playing, simulations, team exercises, group discussions, videos, lectures, etc. to ensure the right message is taken to the market, targeted at the right audience and delivered effectively to elicit interest in Replicon’s offerings
• Maintain and develop training manuals, calendar, content and relevant course materials

• Any graduation
• Impeccable oral and written communication skills
• Excellent presentation skills
• Experience in coaching inside sales teams

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• Achieves assigned sales quota in designated partner accounts.
• Proactively identify, develop, and drive longer-term strategies and initiatives that will deliver rapid business growth regionally in conjunction with channel partners.
• Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
• Establishes productive, professional relationships with our assigned partner accounts.
• Act as a liaison between the organization and assigned channel partners.
• Manages potential channel conflict by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
• Ensures partner compliance with Channel Partner programs and agreements.
• Identify potential growth accounts and upsell/cross sell Replicon’s solutions to expand the account.

• 5+ years of experience in selling IT products.
• Minimum 3-5 years experience in selling to North America.
• Experience selling in the Software Development Tools via channel partnerships (added advantage)
• Executed win-win negotiating strategies to maximize enhancing customer relationships.
• Experience in delivering Product demonstration would be an added advantage.
• Excellent written and verbal communication skills.

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• Identify, assess future / current training needs through various analysis and consultation with Sales Team Management.
• Maintain, enhance training and development plans that address the needs and expectations of leadership
• Implement wide variety of training methods, conduct effective induction and orientation sessions to the unit.
• Monitor and evaluate our training programs effectiveness, ROI, and Success by generating periodic reports
• Manage the training team’s cost and effectiveness, provide opportunities for ongoing development of the team for growth and leadership.
• Provide solutions and resolve any specific problems and tailor training programs, as necessary.
• Maintain training trends, offer strategic guidance, and demonstrate best practices on learning and development.
• Periodically ensure maintenance of Sales and CSM maps, available tools for the team on our intranet portal.
• Create and work with Sales Enablement Specialist to deliver the content in a repeatable fashion that is consistent across all trainers.
• Provide on-going sales coaching by working one-on-one with sales reps on sales calls, finding ways to improve the sales rep’s business acumen and communication skills with C-level stakeholders to move deals forward.
• Identify & implement strategies to reduce time-to-productivity for new hires.

• 10+ years of Proven work experience as a Training Manager with a track record of designing and executing successful training programs.
• Sales track record, consistently has met revenue targets and delivered value selling through company content
• Current or previous experience in a quota carrying Sales role is required
• Excellent Facilitation Skills, Performance Management, Motivating Others, Coaching & Feedback skills
• Expert/Advanced Microsoft Office skills from excel, word, PowerPoint to the Google suite of docs, excel, slides.
• Experience working with remote teams and/or delivering training remotely through webinars would be a nice to have.

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• Effectively manage all your opportunities while managing a sales pipeline to achieve targets on a monthly and quarterly basis.
• Identifying new sales opportunities, pitching products/services to clients and effectively working with them to bring in additional revenue.
• Ability to research and become a domain expert on Replicon's products and the competitive landscape.
• Navigate complex sales cycle involving c-level executives with multiple locations and enterprise companies
• Responsible for new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction
• Build direct relationships with key stakeholders and multi-thread in organizations across various verticals and will work closely with internal resources and leverage all of Replicon’s executive team to maximize the revenue opportunities.
• Drive the introduction of resources across all departments to support desired outcomes of the deal, including sales engineering, implementation, customer success and other support functions.

• Bachelor’s degree or equivalent years of experience
• 8+ years of sales experience in closing big deals and a track record of personally selling and closing complex technical solutions to large/enterprise and software companies
• Familiar in using Salesforce, Linkedin Navigator, Hubspot and other sales / marketing tools to prepare pipeline activity and monthly forecast reports, aiming to meet or exceed quarterly and annual targets
• Comfortable working in a fast pace environment
• Excellent communication and interpersonal skills with an ability to be personable yet persistent!

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• Design and prepare technical presentations and recommend solutions for client issues
• Monitor and collect all technical information and design appropriate workflow for customers
• Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing Replicon’s technology to existing and prospective customers, and to drive new product and service offerings in Customer adoption.
• Partner with Sales Executives and Account Managers to educate existing and prospective customers about the superiority of Replicon’s services - this includes presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues
• Engage in and oversee the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined
• Work closely with Product Management and associated teams to develop future product direction and strategy - providing valuable input from the field
• Administer and collect all technical inputs for Proof of Concept and prepare presentations for validation solutions
• Prepare and configure all customer integration and configure products to ensure optimal levels of customer satisfaction

• Bachelor's Degree in Science or equivalent work experience
• Minimum 3 years of overall IT experience
• Minimum 3 years of experience in technical pre-sales/sales engineering, consulting, Customer Success Management, Technical Support and/or other customer facing role consulting on, delivering, or supporting technical products or service
• Verbal and written fluency, including technical terms, in English, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level

• Must be enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.
• Demonstrated success developing client relationships.
• Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus.
• Ability to self-manage and prioritize workload.
• Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and account management, where an aptitude for improving customer satisfaction was successfully demonstrated.

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• A Software Product Development company with a market leading enterprise solution.
• Profitable, stable global customer base - some of whom have been with us for almost 20 years!
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A team that thrives on collaboration and enjoys the process of working together to create successful marketing programs that ultimately turns leads into customers!

• Undergraduate/Graduate in Journalism, Communications, Marketing or similar discipline
• 8+ years of total professional writing experience, with 2+ years in a B2B technology company selling across the globe
• Amazing research, analytical, and decision-making skills
• Demonstrated ability to set timelines and juggle multiple tasks for several projects at the same time, often on short timelines
• SEO and SEM knowledge
• You’re a grammar geek who is tickled by beautiful and well-formed sentences
• Writing is a labour of love, but the mission and the message keep you going

• Conceptualize and create content that will educate, enlighten and entertain our audiences.
• Write persuasive copy that encourages action in prospects and customers, demonstrates thought leadership and strengthens brand awareness for the company’s solution.
• Produce all types of content (long and short form) including blog posts, articles, case studies, newsletters, ad copy, emails and other public-facing materials.
• Collaborate with the marketing team to get the content published and distributed through digital and print media including the company’s website and social channels.
• Monitor analytics to measure the effectiveness of our content strategy.
• Work with the marketing team to participate in and help coordinate other marketing initiatives.

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• An in-house creative and product marketing team that you will work with on demand generation channels across all of our solutions.
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analyzing trends and results, while simultaneously thinking creatively about improvements and strategies.

• 5+ years of experience in digital marketing roles focused on B2B
• Must have highly creative skills- can make mundane sound compelling
• High level of organization and communication skills, attention to detail, and ‘hands-on’ approach
• Ability to consistently deliver high quality work in a dynamic, deadline-driven environment
• Ability to quickly learn new tools, and adapt to new processes
• Preference for working in a collaborative, cross-team, cross-cultural environment.
• Bachelor’s degree in marketing or a related field

• Review and analyze client's core positioning, message, target audience, objectives, etc to incorporate in the copy
• Work with the Creative team to brainstorm and deliver copy content to accompany visual elements (e.g. brand personality, brand positioning statement, campaign concept and content, audio scripts, newsletters, brochures, website copy, posters print ads, etc).
• Write clear, persuasive, catchy, original copy both short form and long form content
•  Ensure all content complies with Replicon’s guidelines. Modify and redevelop copy in response to feedback
• Lead process of defining and refining Replicon’s brand voice and tone; edit external communications copy as needed; ensure all corporate materials remain within brand tone and style.
• Conduct additional research of client landscape; be familiar with the Replicon’s product/service and competitors
• Keep current with emerging digital technology, creative and marketing strategies.
• Present initial ideas to Creative Director for approval

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• An in-house creative team  that you will work with on demand generation campaigns across all of our solutions.
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analysing trends and results, while simultaneously thinking creatively about improvements and strategies.

• 15+ years of experience in marketing roles focused on B2B demand generation and executing full lifecycle marketing campaigns..
• Master at developing, executing, and measuring innovative and results-focused demand programs and campaigns.
• Experience in working directly with sales teams to build pipeline and accelerate deals in the pipeline.
• Ability to manage multiple projects in an agile and deadline-driven environment.
• You love digging into data - analyzing performance metrics for different marketing campaigns.
• Preference for working in a collaborative, cross-team, cross-cultural environment.
• Bachelor’s degree in marketing or a related field; MBA is a plus

• Develop and execute demand generation initiatives to drive new leads and nurture our existing database of leads.
• Manage various digital marketing teams to execute multi-channel, multi-touch campaigns to nurture prospects and convert opportunities through various strategies including PPC, SEO, Content Syndication.
• Improve operational processes and reporting related to demand generation programs to measure effectiveness, performance and ROI of marketing spend
• Improve the efficiency and effectiveness of our marketing automation system to better nurture leads, increase conversion rates to marketing qualified leads and improve the integrity of the overall database.
• Maintain excellent vendor relationship/management skills (specific to Marketplace/Partnerships) - Identify the appropriate vendor rep and maintain relationship
• Develop integrated paid and organic programs that significantly increase the marketing database and overall pipeline (e.g., Google PPC, content marketing, webinars, events)
• Work with the content marketing and sales teams to develop (write, drive review process, publish) and promote marketing materials to drive awareness and interest. 
• Provide direction for strategic decision making by analysing each Demand Gen channel identifying and understanding changes that drop/increase quality and quantity within each funnel.  
• Ensure continuity and growth of each Demand Gen team by recruitment, training, mentoring, reviewing, and leading.

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analysing trends and results, while simultaneously thinking creatively about improvements and strategies.
• A motivated marketing organization for you to lead, that requires the right leader to give them inspiration, communicate the objectives and motivation to meet their goals.

• 15+ years’ experience with at least 5+ years in a leadership role as a leader of ‘Nurturing Specialization’ being responsible for handling all inbound traffic, converting that traffic into new leads.
• Proven leadership experience carrying out marketing efforts, including planning, prioritizing, and implementing strategy.
• Experience with B2B enterprise, Software as a Service / Cloud-based products and professional services.
• Proven ability to design and execute high performance, integrated marketing campaigns.
• Experience working well cross-functionally with teams in e-commerce, product marketing, IT, etc.
• Strong project management skills and ability to perform in fast-paced and high-energy environment
• Ability to craft strategy and roadmap in concert with cross-functional stakeholders.
• Exceptional attention to detail balanced by an ability to see the big picture.
• Strong leadership and communication skills.
• You are creative,innovative, entrepreneurial. 

• Ensure execution of corporate Middle of Funnel roadmap. Emphasis on execution with a minor in strategic improvements
• Strategic understanding of Middle of Funnel channels to identify improvements and efficiency of existing processes
• Designing and implementing the email and nurture programs for pre-lead, lead/opportunity acceleration, and lead/opportunity re-activation.
• Provide analysis of each Middle of Funnel channels to identify and understand changes that drop/increase quality and quantity within each funnel
• Ensure continuity and growth of each Middle of Funnel team by hiring, training, mentoring, reviewing, and leading
• Create and manage nurture streams across email, digital, and direct mail that progress leads through various sales stages of the buyer's life cycle from awareness to selection
• Partner closely with their marketing operations team to set up and document lead nurturing processes
• Develop and maintain nurture reporting methodology, reports and dashboards, including performance metrics for nurture tracks and KPIs for overall program performance

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• An in-house creative team that you will work to optimize the website and all technical components to drive interest.
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analysing trends and results, while simultaneously thinking creatively about improvements and strategies.

• 15+ years of experience, 5+ years as an experienced leader of a team of senior technical subject matter experts
• Bachelors in Computer science, engineering (technology background is preferred)
• Prior software, solutions development background and proven ability to demonstrate complex technology.
• Ability to handle multiple projects and constituents and prioritize under tight deadlines.
• Ability to delve into technical details of product, and strong ability to defend opinions with both business and technical partners within the organization.
• Motivated with ability to prioritize tasks and work in a dynamic environment.

• Lead the full-fledged web development team and marketing technology team of individuals who contribute in creating high quality enablement content.
• Ensure underlying technology allows for smooth execution of corporate marketing roadmap.
• Ensure continuity and growth of the technical marketing team by hiring, training, mentoring, reviewing, and leading.
• Drive development and creation of highly impactful competitive technical collateral / documents to better enable our sales team.
• Own the planning process, guiding team-specific roadmaps, driving alignment with the overall team vision, and ensuring consensus within the team.
• Judiciously balances new feature development against increased reliability.
• Lead and drive competitive technical enablement for sales, product management, and engineering.
• Track and identify product gaps and competitive differentiation.

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• Lay the groundwork for web-based assets (e.g., web pages, HTML emails, and campaign landing pages)
• Work closely with marketing and web team members to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables
• Take care of the ongoing activities of the websites. (i.e. blog post, articles etc.)
• Develop the new pages and functionality as per the business demand
• Establish coding guidelines and provide technical guidance for other team members
• Develop innovative, reusable Web-based tools for activism and community building
• Maintenance and administration of website file repository
• Handle website deployment and build process
• Ability to judge and optimize page performance
• Ability to understand SEO concepts and implement into page designs

• 2-4 years of web development experience for commercial websites
• Experience in all phases of website development lifecycle
• Be able to understand high-level concept & direction and develop web experience/web pages from scratch
• Experience developing div based or table less web pages from graphical mock-ups and raw images
• Hands on web development experience in standard web technologies (e.g., HTML, CSS, JavaScript, JQuery, Ajax, PHP)
• Ability to hand-code HTML, JavaScript and CSS.
• Must be proficient at resolving cross-browser compatibility issues.
• Strong Photoshop (6,7) experience
• Experience on cross Device Mobile web development
• Should have knowledge of Web Developing tools like Firebug, FTP etc.
• Ability to juggle multiple projects/priorities & deadline-driven
• Strong problem identification and problem solving skills
• Excellent communication skills
• Ability to work effectively as a team member, across project teams, and independent

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• Uphold and enhance the design parameters (style guide) and specifications for all Replicon creative
• Create and/or assist in the creation of marketing materials including:
  • Website pages
  • Landing pages and emailers for digital marketing and campaigns
  • Infographics
  • Datasheets
  • Ebook layouts and imagery
  • Content templates
  • Corporate presentations
  • Promotional videos
  • Trade show booth layout and swag - t-shirts, posters, print collateral
• Ensure all creative, marketing, and corporate materials conform to brand standards for consistency in visual identity, messaging and positioning including voice and personality

• Degree in Graphic Design or related studies  
• Minimum of 3 years professional design experience  
• Comprehensive knowledge of Adobe Creative Suite: Illustrator, XD(or Sketch), Photoshop, Indesign
• Strong understanding of all aspects of graphic design, digital/print design, and audiovisual arts
• Familiarity with HTML, CSS and WordPress is a plus
• Experience with video editing software (like Camtasia) is a plus

• Organized and detail-oriented with the ability to prioritize and manage time and projects
• Someone who works well under pressure with tight deadlines, balancing speed and quality
• Able to work effectively with executive management teams and cross-functional teams, including offshore web development teams
• Enthusiastic and have a deep understanding of emerging design trends and innovations
• Able to take initial direction and work independently to achieve concept
• Proactive in seeing projects through completion
• Flexible in receiving and implementing feedback

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• Monitor and optimize existing PPL sites where Replicon is added and find methods of Lead Generation and growth
• Coordinate with different teams to finalize content once the strategies are changed
• Monitor and optimize content on review sites where Replicon is featured
• Monitor and contact review site Administrators for content optimization
• Coordinate with different teams to analyze the growth and changes around these sites
• Contribute new ideas or plan of action towards marketing activities like webinars, campaigns, marketplaces and websites.

• 3+years of software product marketing experience
• Bachelor’s degree in business or marketing, MBA would be a major plus
• Passionate, entrepreneurial, self-motivated and customer focused
• Analytical and strategic thinking
• Ability to work well across functional teams in a fast-paced environment

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• Collate data and information on individual marketing processes, and identify cross-functional best practices
• Maintain and update all process documents of various marketing groups
• Responsible for onboarding new hires as well as planning, designing, and conducting custom training programs periodically
• Prepare training materials and conduct workshops using a variety of instructional techniques such as role-playing, simulations, team exercises, group discussions, videos, lectures, etc.
• Maintain and develop training manuals, calendar, content, and relevant course materials
• Analyze individual KPIs and provide measured feedback to ensure process excellence
• Advocate marketing process best practices with external stakeholders and L&D partners

• Impeccable oral and written communication skills
• Excellent presentation skills
• Depth and breadth of experience in marketing, demand generation and/or marketing-operations roles
• At least 2-years of experience in coaching and mentoring large process-oriented teams
• High level of organization and communication skills, attention to detail, and ‘hands-on’ approach
• Ability to quickly learn new tools, and adapt to new processes
• Should be flexible to work during the North American Shifts.

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• Ability to detect functional deviations and regression defects against production environment
• Ability to isolate issues in the defects and provide root cause analysis
• Outstanding knowledge of browsers and practical experience working with IE and Firefox.
• Strong cross-browser and responsive design test skills
• Hands –on experience with browsers’ built-in debugging tools: 
• Internet Explorer’s F12 Developer Tools
• Firefox’s Web Developer Tools and the Firebug add-on
• Chrome’s Developer Tools
• Safari’s Web Inspector
• Ability to recognize hidden errors, performance bottlenecks and web layout issues
• Experience interacting with page resources such CSS, web database, application cache, cookies

• Overall 3-5 years in Web development / Web site testing domain
• Graduate in any medium
• Strong knowledge of HTML 5 and CSS3
• Exposure to  jQuery,  Java Script, PHP and  WordPress  is a big plus,
• At least 2 plus years of previous experience working as a manual or automation tester or as a web developer, support, customization, or integration engineer. 
• University degree/diploma, preference for Business, Software Engineering, Computer Science
• ISTQB Advanced Level Test Analyst Certification is a plus. 

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• An in-house creative and product marketing team that you will work with on demand generation channels across all of our solutions.
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analyzing trends and results, while simultaneously thinking creatively about improvements and strategies.

• 5+ years of experience in digital marketing roles focused on outbound B2B
• Knowledge of analytics methodologies, competitive analysis, surveys, and market research
• Hands-on with Web Analytic tools (GA, Adobe), SEO tools (Ahref, SEMrush), Heatmap tools (Crazyegg, Hotjar), CRM (Salesforce)
• Strong analytical background - have they been able to look at data and interpret that data correctly
• Strong understanding of A/B testing, multivariate testing methodologies
• Experience evaluating and improving UX
• Proven ability to analyze data, spot trends and identify the opportunities for future prospects
• Excellent knowledge of MS Excel is required
• High level of organization and communication skills, attention to detail, and ‘hands-on’ approach
• Ability to consistently deliver high quality work in a dynamic, deadline-driven environment
• Ability to quickly learn new tools, and adapt to new processes
• Preference for working in a collaborative, cross-team, cross-cultural environment.
• Bachelor’s degree in marketing or a related field

• Undertake regular website audits and uncover opportunities to leverage whitehat strategies to boost ranking
• Design and/or manage an extensive set of diverse marketing performance reports and dashboards for marketing leaders, provide time-critical ad-hoc analysis of organic demand generation data
• Design, administer and monitor web analytics reports, KPIs and dashboards in order to facilitate data driven recommendations
• Leverage superior understanding of online customer journey and buyer personas to maximize leads and conversions
• Monitor and evaluate search results, keyword distribution, audience, traffic acquisition, behavior, and conversion metrics across the major search channels.
• Analyze the data qualitatively and quantitively and share the feedback with the  marketing manager. Understand and identify the marketing message and make suggestions for the conversion
• Communicate effectively with key stakeholders from across the business

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• An in-house creative team  that you will work with on demand generation campaigns across all of our solutions.
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analysing trends and results, while simultaneously thinking creatively about improvements and strategies.

• 10+ years of in-house organic SEO experience.
• Strong knowledge of current SEO strategies and trends.
• Strong problem solving and leadership capabilities.
• Ability to influence others and work with cross-functional teams
• Strong understanding of online marketing and how to build online products
• Proficiency in HTML markup and web development.
• Proficiency with analytics tools and web traffic reporting including SQL, and ability to do deep data analysis and drive recommendations to senior leadership.
• Hands on experience with Google, Bing and 3rd party search tools.
• Proven track record in managing SEO projects from inception to completion.
• Passion for metrics and quantitative analysis, and ability to turn analysis into actionable programs.
• Good knowledge of best practices for multi-regional websites, local SEO etc.
• Thorough knowledge of search ranking factors and critical updates; familiarity with online SEO resources, tools, blogs, and forums.
• You love digging into data - analyzing performance metrics for different marketing campaigns.
• Preference for working in a collaborative, cross-team, cross-cultural environment.

• Create a robust search engine optimization strategy for Replicon, including a roadmap of initiatives to drive testing and growth.
• Manage SEO performance including keyword analysis, content writing, meta tags and link building
• Lead efforts to solve complex SEO problems, moving quickly to implement ideas and deliver results. Dive into issues and incidents as they occur, perform ad hoc analyses as needed, and/or help escalate them to drive to resolution.
• Create effective strategies for search engine optimization.
• Monitor technical search engine optimization issues and help in fixing them.
• Optimize the content of landing pages, blogs and websites; Lead research for SEO friendly keywords.
• Direct and coordinate content teams in off-page search engine optimization tasks like link-building, forum commenting, etc.
• Analyze the insights and create a report on all aspects of SEO including the audience, traffic, views, clicks, rankings, etc.
• Stay up to date regarding search engine optimization and marketing standards.
• Stay up to date with current technology and trends within the SEO arena and communicate to the rest of the marketing team.
• Working with the marketing team to develop the online strategy

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• A Software Product Development company with a market leading enterprise solution.
• Profitable, stable global customer base - some of whom have been with us for almost 20 years!
• An in-house creative team that you will work with on demand generation campaigns across all marketing channels.
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation Shortlist™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.

• 3+ years of experience in managing SEO, preferably with a B2B SaaS product company
• Clear understanding of modern digital marketing tactics, tools, processes, and best practices
• Experience of website analysis using a variety of analytics tools including Google Analytics, Google Search Console
• Experience working with popular SEO tools preferably (MOZ, SEMrush, Ahref etc)
• Experience working with CMS and building/administering content in CMS (WordPress) environments
• General understanding of HTML, CSS and web-applications
• High level of organization and communication skills, creativity, and ‘hands-on’ approach
• Ability to work in a dynamic, deadline-driven environment
• Ability to quickly learn new tools, and adapt to new processes

• Take ownership of On-Page SEO activities
• Track and monitor Web crawl issues and work with other internal teams for resolution
• Monitor and administer web analytics dashboards, reports and key reporting tools
• Perform keyword research in coordination with business objectives to optimize existing content and uncover new opportunities
• Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
• Provide recommendations and execute strategies for content development in coordination with SEO goals – general and keyword specific
• Implement quality link building campaigns in coordination with SEO goals
• Monitor and evaluate search results and search performance across the major search channels
• Communication to team on SEO project development, timelines, and results
• Work closely with the content development team and external SEO agency to meet company goals

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analysing trends and results, while simultaneously thinking creatively about improvements and strategies.
• A motivated marketing organization for you to lead, that require the right leader to give them inspiration, communicate the objectives and motivation to meet their goals.

• More than 18 years’ experience with at least 10+ years in a leadership role as a global marketing executive with a focus on digital marketing.
• Proven leadership experience carrying out marketing efforts, including planning, prioritizing, and implementing strategy.
• Experience with B2B enterprise, Software as a Service / Cloud-based products and professional services.
• Proven ability to design and execute high performance, integrated marketing campaigns.
• Experience working well cross-functionally with teams in e-commerce, product marketing, IT, etc.
• Experience in building brand awareness and recognition.
• Experience working cross-functionally to ensure marketing programs are in line with company objectives.
• You are metric driven and have the ability to draw insight from complex marketing data.
• Strong leadership and communication skills.
• You are creative, innovative, entrepreneurial. 

• Identify marketing strategies and compelling campaigns and partnerships to accelerate revenue growth, drive traffic to our website, and increase sales pipeline, customer acquisition, and retention rates.
• Identify market opportunities for growth based on customer feedback, market data, and analyst or industry leader input.
• Develop KPI’s and marketing reports for the executive team based on annual marketing objectives that demonstrate contribution to new and add-on revenue goals.
• Identify best practices and opportunities to optimize messaging and content to maximize campaign effectiveness and share key insights with across the organization and members of the board.
• Improve existing, and identify new channels including paid search engine marketing (SEM), search engine optimization (SEO), account-based marketing (ABM), and affiliate marketing etc.
• Lead our social media strategy and expand social media presence by identifying new channels and opportunities.
• Collaborate with Development and Product Marketing teams to provide input to the product roadmap in order to take advantage of market opportunities.

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• An in-house creative and product marketing team that you will work with on demand generation channels across all of our solutions.
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analyzing trends and results, while simultaneously thinking creatively about improvements and strategies.

• 10+ years of experience in marketing roles focused on outbound B2B, SaaS online campaign designing and execution
• Experience of working in global market (NA/ EMEA/ and or ANZ).
• Experience on Industries/ Vertical focused is a plus.
• Experience in working directly with product marketing team to build pipeline and accelerate deals in the pipeline.
• Ability to manage multiple projects in an agile and deadline-driven environment.
• You love digging into data - analyzing performance metrics for different marketing campaigns.
• Preference for working in a collaborative, cross-team, cross-cultural environment.
• People Management Experience is a plus
• Bachelor’s degree in marketing or a related field; MBA is a plus

• Work closely with Product Marketing team for in depth market research and create demand generation action plans closely
• Detail and in-depth market research, competitive analysis, quantitative analysis on savings, ROI, price determination, understanding of the industry needs and persona's involved
• Design, develop and execute strategies for new lead generation through campaign programs
• Improve the efficiency and effectiveness of our marketing automation system to better leads, increase conversion rates to marketing qualified leads and improve the integrity of the overall database.
• Accountable for setting targets for lead generation as per the industry. Support the team for annual targets by providing marketing programs and sales tools.
• Maintain excellent vendor relationship/management skills - Identify the appropriate vendor rep and maintain relationship
• Develop outbound campaign programs that significantly increase the marketing database and overall pipeline
• Accountable to work closely with the content marketing to create campaign content to achieve lead generation results

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• Develop and deliver product demonstrations engaging with your audience over Webex (the solution we use for online events)
• Demonstrate the value of Replicon’s solutions using your influence as a Subject Matter Expert to create interest for your prospects to speak with a Sales Representative
• Coordinate with Product Management, Development, and Marketing teams to understand new features and build the new content into your existing webinar presentations
• Deliver customized product demonstrations for internal team members during product launches
• Create customized product demonstrations for events such as HRTech, TSW or APA (industry-related events)

• Bachelor degree in marketing, communication, journalism or any other related field or experience
• 1-3 Years of experience in Hosting Webinar programs
• Experience facilitating webinars, podcasts, or similar activities  
• Content development experience either for events, webinars or written content is a nice to have
• Engaging personality for delivering daily virtual webinars to a live remote audience
• Software savvy; passionate about new technologies and new technological trends
• Strong and demonstrated verbal and written communications skills
• Must be comfortable using Webinar technologies such as Webex, PowerPoint and Conference phone systems

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• A Software Product Development company with a market leading enterprise solution.
• Profitable, stable global customer base - some of whom have been with us for almost 20 years!
• An in-house creative team that you will work with on demand generation campaigns across all marketing channels.
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation Shortlist™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.

• A minimum of 3+ years of experience in managing affiliate partners, preferably with a B2B SaaS product company
• Strong partnership management, contracting and negotiation skills.
• Clear understanding of modern digital marketing tactics, tools, processes, SEO and digital advertising best practices
• Experience of website analysis using a variety of analytics tools including Google Analytics, Google Search Console
• High level of organization and communication skills, creativity, and ‘hands-on’ approach
• Bachelor’s degree in marketing or related field

• Identify and develop strong relationships with top affiliates partners.
• Implement an effective affiliates program and onboard new affiliates to ensure channel partner business targets and revenues are achieved.
• Monitor and report on competitors affiliate programs
• Re Engage inactive affiliates and deepen relationships with existing ones.
• Negotiate and manage contracts and commission structures for affiliate partners.
• Monitor affiliate activity, analyze performance, identify areas of improvement and recommend ways to increase performance.
• Present reports on relevant program metrics such as number of affiliate partners recruited, conversion rates, number of conversions generated per affiliate etc.
• Collaborate with cross-functional internal teams to achieve collective organizational goals.  

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• Work closely with senior management to execute on the product strategy and prioritized product roadmap for targeted business segments
• Own and execute collection, description, analysis, synthesis and prioritization of new product functionality, providing recommended action to management within the confines of product management process
• Work closely with the engineering teams and other PMs helping scope, plan, and execute on planned product commitments, new product capabilities and services
• Analyze and manage key performance metrics for usability, performance, reliability, and scalability - continually looking for opportunities
• Engage internal and external stakeholders to review and get back feedback on requirements, designs and finished features
• Demonstrate product features, business challenges and solutions to internal and external stakeholders.
• Create functional specification documents containing detailed use cases for internal and external consumption as well as work with other product managers and architects to finalize feature designs and reviews.
• Support the process of translating functional requirements to user stories for use in Agile development.

• 5 to 10 years of industry experience in Product or Program management, with at least 3 years working on a Cloud or SaaS enterprise business application
• Candidates with 3-5 years of experience in enterprise Cloud/SaaS solution implementation or Solution Engineering or Customer Success Management or implementation Project/Program management experience would be strongly considered
• Strong use of analytics, user research and business cases to drive decisions and improve products
• Understand the importance of listening to customers, understanding what they are trying to do, and translating that into product capabilities
• Proven track record of delivering product capabilities from concept through iterative cycles of requirements, design, and implementation to successful release to end-users
• Strong leadership qualities and ability to work with/influence cross-functional teams (Marketing, Sales, UX, Engineering, QA, Customer Success, and Support)
• Agility and bias toward action with ruthless prioritization and accountability for results
• Deep knowledge of application design principles and experience applying them to build complex software applications 
• Excellent organizational, prioritization, and communication skills with high attention to detail (sweat the small stuff)

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• Software development and system architecture skills - services, data store, infrastructure.  You know how to design, explain and build a resilient, scalable, secure and observable system from scratch
• Technology toolbelt that includes leading edge languages and tools with knowledge on when and why to use them
• Having experience with AWS is an asset, but expertise in any of the major Cloud infrastructure platforms (IaaS) is a must (eg. Microsoft Azure, Google Cloud)
• Deep understanding of web technologies (HTTP, DNS, TLS/SSL, web services, load balancing)
• Adopt industry best practices in all of your projects - TDD, CI/CD, Infrastructure as Code, linting
• Pragmatic enough to deliver an MVP, but aspirational enough to think about how it will work with millions of users and adapt to new challenges
• Having a data-driven approach - know how to measure and prove the impact and efficacy of your optimizations
• Desire and capability to take ownership of an application’s stack, quality, architecture, deployment and tooling to give our millions of customers a great experience
• Readiness to hit the ground running – you may not know how to solve everything right off the bat, but you will put in the time and effort to understand so that you can

• Node.js / Typescript
• C#
• Python
• Docker
• Apollo GraphQL
• PostgreSQL
• Amazon Web Services (AWS) technologies, including, but not limited to, S3, EC2, RDS, Lambda, DynamoDB, SQS, SNS, ECS, Kinesis, CloudWatch
• Hashicorp Terraform

• Agile development environment delivering functionality to production every day
• Global engineering teams with a transition happening from primarily in-office (pre-pandemic), completely work-from-home (pandemic), to a hybrid in-office & work-from-home model (future, 2022 and onwards)
• Team lunches, team events, flexible work environment
• Relentless desire to continuously improve

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• Work with the product manager to understand the business workflows / requirements, identify needs/gaps and propose the relevant technical solutions
• Design, implement, and tune changes to the product that work within the time-tracking / project management environment
• Be understanding and sensitive to customer requirements so as to be able to offer alternative solutions
• Keep in pace with the product releases
• Work within Replicon’s software development expectations, processes, and quality initiatives
• Work to accurately evaluate risk and estimate software development tasks
• Strive to continually improve technical and developmental skills

• Bachelor of Computer Science, Computer Engineering, or related field
• 3+ years of software development experience (Core: Python v2.7,)
• Should have deep knowledge of Agile development process & should be able to play the role of a Scrum Master/team lead
• TDD techniques
• Good to Have: Tools experience of Jira, Git
• Good to Have: SQL Queries working knowledge

• See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
• Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
• Be a perfectionist; you are not satisfied until your solution is rock solid & scalable
• Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
• See the big picture; we write software to solve real business problems

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• Apply your knowledge of testing and testability to influence better software design, promote proper engineering practice and foster testability, accessibility, privacy and other advanced quality concepts across all Replicon products.
• Responsible for improving developer and automation engineering team’s test coverage
• Ensuring the code provided is tested at the appropriate level (unit test, integral/functional, UI)
• Identify defects and test application from the end user perspective, understanding the domain
• Write clear, actionable defect reports.
• Work closely with engineering teams to ensure quick turnaround on fixes

• High adaptability to frequent requirements changes and flow through deployment releases
• High ability to multitask and work on multiple streams during the day
• Able to detect scalability and reliability issues in the application
• Exposure in testing web services using SoapUI or similar tools
• Ability to read requirements and build test coverage
• Ability to learn the product quickly
• Ability to demo the application or a defect

• BS/MS degree in Computer Science or similar
• Holding ISTQB certifications higher than Foundation level is a plus
• Previous 1-5 years of experience in QA, customer success management, solution engineering, or product support.
• Basic in programming in any object-oriented language

• 1-5 Years testing SaaS applications (web and mobile applications, serverless microservices)
• Experience working in an Agile/Scrum development process. Candidates coming from Waterfall-based processes will not be considered.
• Hands on experience identifying console errors, network GET/POST, cookies, cache.

• Previous experience working in a team that deploys web apps built on cloud-native technologies through full CI/CD controlled environments.
• Proven experience working with APIs (e.g. GraphQL-based)
• Understanding infrastructure-as-code, code + pipelines, Kubernetes and/or Docker is a plus
• Familiar with Amazon Web Services (S3 SQS, SES, RDS, Lambda, etc)
• Proven experience creating and designing tests for APIs (e.g. REST).
• Experience with feature flags (e.g. LaunchDarkly).
• Solid understanding of how web works, Web Application Security concepts, threats, exploits and prevention. Experience with manual and automated security testing. Knowledge of XSS.
• Experience testing apps developed using frontend frameworks e.g. React
• Hands on experience on HTTP proxy tools like Firebug, Fiddler or similar
• Previous experience organizing and executing test cases in TMSs
• Some exposure to database management (Restores, Backups, migrations, running queries) activities preferably on PostgreSQL).
• Experience doing accessibility testing
• Experience doing localization testing

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• Engage and individually manage Mid-market level configurations.
• Work closely with implementation consultants to understand workflow processes and business challenges to configure the product.
• Data Import and Export.
• Responsible for successful configuration of Replicon’s product suite for each client based on the business requirement provided.
• Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value.
• Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles, and recommended plan of action
• Work collaboratively with various internal teams/individuals for the best interest of the client (Project Delivery Managers, Sales, CSM’s, CIE, RI, and Support Team).
• Manage projects in absence of Implementation Consultant
• Helps in creating BRDs if needed and Configures the product based on it.

• 3+ years of technical client facing experience
• Strong product knowledge and logical thought process.
• Exceptional analytics and problem-solving skills.
• Ability to communicate complex concepts verbally and in writing.
• Open to work primarily in North American shift but other rotational shift timings as the business demands.
• Proficiency in Excel.

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• Implement and manage a large volume portfolio of key customer accounts
• Responsible for optimal solution design and ensure it meets the client’s business needs
• Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
• Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
• Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
• Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
• Participate in project planning activities, including defining detailed project tasks/activities
• Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
• Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
• Responsible for overall project management, stakeholder management and customer management
• Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
• Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

• Bachelor’s Degree or equivalent work experience in the software industry
• PMP, ITIL certification is a plus
• Overall 8+ years of experience with 6+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
• Excellent business acumen and experience dealing with challenging situations
• Experience working and communicating with C level executives and HR/Payroll heads
• Experienced in handling multiple complex engagements simultaneously
• Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
• Expertise in setting and managing customer expectations at enterprise level
• Expertise in business processes, knowledge on system development, process improvements
• Expertise in gathering business requirements, process flows and use cases
• Expertise with modelling and mapping as-is and to-be business processes.
• Engaged in integration touch points and understanding of emerging technologies
• Excellent verbal and written communication skills

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• As an expert in implementation best practices and strategies, educate the team on how to leverage these practices.
• Supervise operations for their designated team.
• Supervise the work of their assigned group on a day to day basis, which may include delegation of work assignments to various team members.
• Provide training and assist with coaching and development of new and existing team members.
• Facilitate communication through regularly occurring meetings, 1:1s or team huddles.
• Expected to handle the first level of escalations on the team’s Project and update the status to his immediate Manager.
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and, performance issues which are generally followed by the manager.
• Handle escalated client/departmental issues and deciding what, if anything, to do or offer to achieve resolution.
• Assist in training new Consultants - act as the primary contact for new hires and make recommendations for supplemental training for all team members.
• Act as a technical resource, answer inquiries as needed.
• Assist in answering client overflow calls.
• Update internal training documentation, as necessary.
• Mentor/coach peers as needed.
• The success of a team lead is directly dependent on the team ability to meet the defined KRA and KPI defined by the Implementation Manager.

• Excellent written and verbal communication skills.
• 6-8 years of strong consulting or professional services experience especially in enterprise software such as ERP, CRM, SaaS applications.
• Must have managed Implementation team size of 6 to 10.
• Prior hands-on working knowledge and/or implementation of an enterprise class application.
• Proficient in problem solving/analytical ability.
• Expert project management skills.
• Adaptable and able to manage change successfully.
• Bachelor's degree or an equivalent combination of education and experience preferred.

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Position Overview

• On time and quality delivery of the project to meet clients success criteria
• Work in a Business Analyst's capacity to be able to recommended best practises for  implementation
• Proactively managing the relationship and communication with the client to ensure a high level of satisfaction 
• Develop and manage comprehensive project plans 
• Track project performance to ensure successful completion of short and long term goals of the project.
• Manage the budget, timeline, resources and scope
• Effectively manage and publish weekly executive updates and facilitate monthly Steering committee meetings

• Overall 12+ years of experience with 5+ years of relevant consulting/customer delivery experience with large enterprises globally
• PMP or equivalent certifications in project management principles is an asset
• Domain experience or subject matter expertise in Workforce Management, Time & Attendance and Professional Services Management would be considered an asset
• Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes activities across company needs, business constraints and technological realities

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• Create, coordinate, and deliver world class Onboarding and Ongoing training to the Implementation – Mid Market Segment 
• Collaborate with the Reporting Manager in creating learning strategies for the Team.
• Work with the implementation team to identify areas where additional training would improve the team's performance in terms of project delivery.
• Develop innovative learning programs to be delivered across different platforms - instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions.  
• Work with a Goal to continue upscaling the team & update themselves on the latest developments of the products and the messaging around them.
• Maintain learning modules by updating/revising it on an ongoing basis based on the updates from internal stakeholders
• Support the team in developing efficient strategies for onboarding and ongoing training around product and internal processes.
• Ensure quality training is provided to the clients with doing QA of calls and documentation.  
• Regularly do audits and address gaps of the implementation team with tools for support and additional training. 
• Provide support and ensure process adherence

• Bachelor’s Degree or equivalent work experience in the software industry
• Minimum 5-7 years of experience as a Trainer in a corporate environment, with some relevant experience focused on product and process training. 
• Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
• Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
• A hands-on approach towards learning & development.
• Experience working with remote teams.
• Strong time management and organizational skills with high attention to detail.
• Excellent verbal and written communication skills
• Willing to work the night shift.

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• Maintain and administer confidential employee related data 
• Collection, verification, organizing and documentation of employee related documents 
• Updating payroll related reports in a timely manner
• Prepare reports for upper management, finance & other departments in a timely manner
• Administration of Payroll, Employee Benefits, and other Human Resource Management Systems.
• Computation and processing of commission, leaves, allowances accurately and updating the same in the payroll system.
• Address any routine Payroll, HR & Benefits request/queries by employees

• Minimum 2-3 year of work experience in the field of payroll, accounting, or business reporting
• Trustworthy with attention to confidentiality
• Excellent working knowledge of Microsoft Office tools like Excel, Word and PowerPoint.
• Good communication skills, both written and verbal
• Self-motivated with strong organizational and time management skills
• Prioritise work, accuracy in delivery of work with attention to detail 
• Shift Timing: North American (4.00 p.m. to 1.00 a.m.)

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• Manage the Worldwide tax area within Replicon, including research, planning and compliance, with an emphasis on US and Canadian taxes
• Responsible for completion of US and Canadian federal, state and provincial income tax returns, including all related analysis and support;
• Responsible for audits of US and Canadian federal, state and provincial income taxes;
• Responsible for completion of State and Provincial sales tax returns, including all related analysis and support;
• Responsible for audits of State sales tax and local filings;
• Responsible for analysis & documentation of intercompany agreements in accordance with transfer pricing rules;
• Oversight of the tax returns & compliances of the group’s international subsidiaries;
• Responsible for use and property tax functions;
• Responsible for accounting for income taxes (SFAS No. 109) in the US and International subsidiaries;
• Coordination of accounting for income taxes for international subsidiaries with third party vendors;
• Liaison with operating management on tax issues and accounting staff on tax accounting issues;
• Ensuring that appropriate internal controls are in place over accounting for income taxes;
• Assisting the group with estimating and monitoring annual cash taxes & optimization of effective tax rate.

• Must be a CA/CPA.
• Ten years of related experience with at least 5 years in a public accounting firm tax department.
• Experience with ERP systems.
• Must have a demonstrated hands-on approach and International tax experience.
• Flexible to work in North American shift timings based on business needs.

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• Help develop, coordinate and deliver world class Onboarding and Ongoing training to Replicon employees across its global locations
• Collaborate with the Training lead and other trainers in creating learning strategies for the organization
• Coordinate with the Instructional Designer and   other  team members to develop innovative learning programs to be delivered across different platforms - instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions
• Keep the learning modules current by updating/revising it on an ongoing basis based on the updates from internal stakeholders
• Support the Global Training Head in developing efficient strategies for onboarding and ongoing trainings around product and internal processes
• Update themselves on the latest developments of the products and the messaging around them

• Graduate in any discipline
• Minimum 2 years of experience as a Trainer in a corporate environment, with some relevant experience focused on product and process training
• Excellent verbal and written communication skills in English
• Excellent presentation and facilitation skills
• Excellent interpersonal skills
• Good knowledge of current technologies and systems
• A hands-on approach towards learning & development
• Proficient in MS Office tools
• Experience working with remote teams
• Experience in delivering training through webinars
• Experience in content development

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• Maintain and administer employee related data
• Preparation of payroll inputs and ensure consistency of output
• Accountable for ensuring employee salaries are paid accurately and as per the company’s policy
• Reconciliation of payroll data and maintain a proper document control system for auditing
• Process candidate offers. Engage and explain compensation and benefit details to prospective employees
• Coordinate with various departments and ensure that the new joiner induction goes smoothly
• Verification and collection of documents from the new joiners and their maintenance
• Administration of CRM used for employee performance and appraisal
• Administration of CRM used for tracking employee vacation details
• Responsible for filing all the relevant documents as required under the labour law
• Address any routine HR request by employees

• 2-3 years of experience in the field of IT/ITES HR/Payroll
• A good knowledge of employment processing, statutory benefits, and records management
• UG qualification preferably with a commerce background
• Strong organizational and time management skills
• Self-motivated
• Good written and verbal communication skills
• A good working knowledge of Microsoft Office/Excel
• Proactive with good work ethic
• Confident in a fast-paced, deadline-driven environment
• Ability to handle multiple tasks 
• Ability to manage and work as a part of the team

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• An organization that has been winning for over 20 years!  You get to see what successful execution looks like and partner with departments to continue to raise the bar within each of their units.
• A fast-paced, innovative environment where you will directly influence the learning and development needs of the organization.
• A motivated training team for you to lead, that requires the right leader to give them inspiration, communicate the objectives and motivate to meet their goals

• Play a strategic role in creating a training framework, oversee and participate in content development, e-learning, collateral and other training programs based on business goals
• Collaborate with leadership team to develop and execute short, and long-term training and learning objectives that develop skills, enhance productivity and quality of work
• Use performance reviews and skills gap analyses to identify training needs per department, team and individual
• Oversee learning activities, curriculum and resources
• Direct training and development processes ensuring all new hires receive high-quality orientation and on-boarding experiences in order to maintain a high employee performance level.
• Build and develop a high-performance training team that can deliver training programs to both our day-shift and night-shift teams, in all locations
• Play a mentorship role to key training personnel, assisting in the execution of their duties, and honing their skills
• Have a good grasp of the details to constantly evaluate operations, results and investment and take appropriate actions to improve ROI

• Degree in HR, Organizational Behavior or related discipline; MBA preferred
• 10+ years of training and development experience, including 4+ years in a corporate training leadership role
• Proven track record in defining training program, design, facilitation and evaluation for both IT/technical and non-technical roles, preferably in a high tech/SaaS environment
• Previous experience working for a US based company is a plus

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• Preparation of payroll inputs and ensure consistency of output
• Accountable for ensuring employee salaries are paid accurately and as per the company’s policy
• Reconciliation of payroll data and maintain a proper document control system for auditing
• Review end of year tax calculations & employee queries on tax deductions
• Administration of CRM used for employee performance and appraisal
• Administration of CRM used for tracking employee vacation details
• Responsible for filing all the relevant documents as required under the labour law
• Maintain and administer employee related data
• Address any routine HR request by employees

• 5-6 years of experience in the field of IT/ITES Payroll administration and HR related activities
• A good knowledge of payroll processing, statutory benefits, and taxation of salary income (India)
• UG qualification preferably with a commerce background
• Strong organizational and time management skills
• Self-motivated
• Good written and verbal communication skills
• A good working knowledge of Microsoft Office/Excel
• Proactive with good work ethic
• Confident in a fast-paced, deadline-driven environment
• Ability to handle multiple tasks 
• Ability to manage and work as a part of the team

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• Develop, coordinate and deliver world class Technical Learning to Replicon employees across its global locations
• Take a lead in creating Technical Learning & Coaching strategies for the organization
• Coordinate with in-house Instructional Designer to develop innovative learning programs to be delivered across different platforms - instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions.
• Keep the learning modules current by updating/revising it on an ongoing basis based on the updates from various internal departments
• Research and work with Product Management, Quality and Dev teams to improve Replicon’s products
• Support the Global Training Head in developing an efficient knowledge management framework for technical knowledge
• Work closely with internal teams to identify technical training needs and create and provide learning support based on the identified needs.
• Monitor performance and provide coaching support to the associates on the floor

• Graduate in any discipline
• Minimum 2 years of experience as a Technical/Product Trainer in a corporate environment
• Excellent knowledge of current technology and systems
• Excellent verbal and written communication skills in English
• Excellent presentation and facilitation skills
• Excellent interpersonal skills
• A hands-on approach towards learning & development
• Proficient in MS Office tools
• A working knowledge of Servers, Databases and IT Architecture
• A basic understanding of cloud computing
• Experience working with remote teams
• Experience in delivering training through webinars
• Experience in content development.

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• Strategic Roadmapping
• Information Systems Selection
• Business Process Analysis
• Systems Architecture
• Vendor Management
• Systems migration, implementation, and maintenance

• Lead the development of the company’s information systems strategy, working collaboratively with the management team.
• Develop and oversee process, configuration, and limited customization activities and ensure they meet business requirements.
• Ability to acquire a deep business understanding of each department and translate requirements into streamlined systems.
• Analyse technology, industry and market trends to determine potential impact on the organization.
• Effectively manage daily activities of the team, ensuring high quality of systems and data, security and tactical issue resolution.
• Establish and maintain an IS Continuity Program to mitigate damage/loss from any incident; quickly restore technology services and IS operations after an incident.
• Work closely with internal and external parties to ensure service delivery and system availability.

• Managing and ensuring all system and customer data retention requirements in are met as per law and compliance frameworks
• Ensure adherence to company policies, with periodic review of regional application

• Bachelor of Computer Science, Management Information Systems or equivalent degree, with preference for additional business education.
• Minimum of 5 years proven, progressive experience within an IS environment, with specific experience related to cloud-based infrastructure.
• Demonstrated experience leading the delivery of CRM and ERP systems for a growing company
• Significant project management experience in managing budgetary resources, technological resources and suppliers. 
• Experience leading a small, focused team in an environment with multiple demands and a lean structure.
• Experience in continuously interacting, participating and soliciting input from a multidisciplinary team of professionals.
• Experience working with business departments in the selection, deployment and on-going support of IS systems.
• Knowledge of IS and cloud computing practices and procedures, including the tools used to implement.
• Successful track record of managing effective relationships with technology vendors and suppliers.
• Excellent verbal and written communication skills with the ability to synthesize complex technical concepts into plain language.
• Strong problem solving and critical thinking skills with a proven ability to source and implement practical, scalable and efficient business solutions on a timely basis.

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