Careers at Replicon

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• Protect and grow revenue on the existing install base, managing customer life-cycle, ongoing support around customer service levels, customer contract renewals, increase footprint within the business, forecast and reduce churn.
• The CSM will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Replicon services fit their ongoing business strategy.
• Master Replicon’s innovative system for managing customer growth and building strategic relationships
• Stay current with product knowledge of Replicon’s software solutions
• Manage and retain revenue for a territory's install base of accounts. Runs it like an autonomous business.
• Meet weekly growth opportunity objectives consistent with monthly sales numbers; generate a pipeline 3 times the target.
• Generates demand for additional products and services within the install base of customers and grows the existing revenue base by upselling/cross-selling.
• Maintain net-growth by selling and increasing footprint in the existing customer base to offset churn.

• Proven track record of establishing themselves as a strategic trusted advisor to clients.
• 3-4 years end-to-end sales experience who loves being in a competitive environment that is driven to meet targets.
• Self-starter who can own ongoing customer success of large, medium and small customers.
• The role requires the employee to work in the North-American shift timings.

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• Develop strategic relationships within the enterprise-market segment (>1,000 employee sized companies) and Global 2000 organization.
• Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model.
• Forecast and record all sales activity in salesforce.com, while creating satisfied customers.
• Manage sales cycles and leverage a value based selling approach for your C-level executive audience.

• 8-10 years of quota carrying software or technology sales with a new business focus.
• Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
• Experience selling into enterprise segment
• Track record of over-achieving quota (top 10-20% of company) in past positions
• Strong and demonstrated written, verbal and presentation skills
• Experience managing and closing complex sales-cycles
• Previous Sales Methodology training, SaaS experience, and strong customer references preferred
• Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
• Degree preferred

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• Develop strategic relationships within the enterprise-market segment (>1,000 employee sized companies) and Global 2000 organization.
• Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model.
• Forecast and record all sales activity in salesforce.com, while creating satisfied customers.
• Manage sales cycles and leverage a value based selling approach for your C-level executive audience.

• 8-10 years of quota carrying software or technology sales with a new business focus.
• Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
• Experience selling into enterprise segment
• Track record of over-achieving quota (top 10-20% of company) in past positions
• Strong and demonstrated written, verbal and presentation skills
• Experience managing and closing complex sales-cycles
• Previous Sales Methodology training, SaaS experience, and strong customer references preferred
• Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
• Degree preferred

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• Develop strategic relationships within the enterprise segment (> 1,000-employee sized companies); this role requires the Account Executive to take a holistic view of their territory to secure new business from self-generated opportunities, inbound leads and customers
• Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model.
• Forecast and record all sales activity in salesforce.com, while creating satisfied customers.
• Manage sales cycles and leverage a value-based selling approach for your C-level executive audience.

• 8-10 years of quota carrying software or technology sales with a new business focus.
• Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
• Experience selling into large and enterprise size companies
• Track record of over-achieving quota (top 10-20% of the company) in past positions
• Strong and demonstrated written, verbal and presentation skills
• Experience managing and closing complex sales-cycles
• Previous Sales Methodology training, SaaS experience, and strong customer references preferred
• Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
• Degree preferred

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• Acts as the primary Replicon business interface for the customer- advocates for customer needs and successfully represents the company, its products, and its business
• Develops an intimate understanding of the “why” for each customer in their portfolio: why they have chosen the specific Replicon products, what results they are expecting, and their level of actual success in achieving those results
• Designs and executing customer success plans to ensure 100% referencability and maximize upsell potential
• Manages the customer relationship with high levels of trust and satisfaction, particularly at the executive sponsor level
• Proactively outlines customer critical success factors, metrics for success, potential issues, and provide recommendations for each customer their portfolio
• Observes patterns, via the CSM tool set, in customer usage, power user behaviour, subscription consumption, onboarding results, and customer/user behaviour
• Monitors and facilitates the customer’s adoption of our solution features and functionality while providing Replicon with an understanding of their overall business needs as they relate to our products
• Successfully manages the customer through the renewal process in alignment with the Renewals team.
• Identifies and facilitates upsell and cross-sell opportunities for the Sales organization

• BA/BS degree (or equivalent; MBA or advanced degree preferred)
• 3+ years’ experience managing Fortune 500 accounts during the delivery and uptake of SaaS applications
• Minimum 3 years relevant work experience in Technical Customer Success Management within SaaS, HRIS and/or ERP systems
• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
• Payroll, time management, and/or HR experience is a plus

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• Analyze phone, email and chat conversations between reps and prospects and provide measured feedback to ensure processes and cadence are followed
• Collate data on prospect conversations, outcomes, etc. and assessment of the same to present to the senior management
• Help build a winning mentality within the team to move from reactive to proactive and prescriptive to predictive for having quality sales conversations that enrich the experience of prospects and help gather insights for account executives to close deals
• Maintain and update all process documents internal to SD
• Responsible for onboarding new hires as well as planning, designing and conducting custom training programs periodically
• Prepare training materials and conduct workshops using a variety of instructional techniques such as role playing, simulations, team exercises, group discussions, videos, lectures, etc. to ensure the right message is taken to the market, targeted at the right audience and delivered effectively to elicit interest in Replicon’s offerings
• Maintain and develop training manuals, calendar, content and relevant course materials

• Any graduation
• Impeccable oral and written communication skills
• Excellent presentation skills
• Experience in coaching inside sales teams

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• Manages renewals process for a defined territory of small to mid-sized customers.
• Ensure timely support renewals for small to medium-sized customers in assigned territory.
• Provides management with performance feedback.
• First-line management contact for customer escalations.
• Serves as a resource to other organizations for process and policy questions
• Troubleshoots problems and escalates as necessary.
• Assists in key indicator reporting and trend analysis.
• Educates customers on e-business practices and any associated contractual implications.
• Ensures customer awareness and understanding of the applicable elements of the Support portfolio.
• Responsible for meeting productivity requirements on outbound calls for renewals.
• Manages exceptions for customers with issues that may delay or inhibit renewals.
• Understands the business use of Replicon products, services and future directions
• Demonstrated proficiency with e-mail, computers, Word, Excel and Internet
• Knowledge of Replicon applications a plus
• Good English proficiency, other European Languages is a plus.
• Demonstrated ability to meet deadlines
• Demonstrated ability to suggest and implement continual improvements
• Demonstrated ability to work in collaboration with others to achieve goals

• 1 - 3 years sales / renewals experience in a B2B/B2C environment handling international customers.
• Graduate with good business communication skills.
• Excellent communication skills / active listening skills
• Passion for sales, customer handling and target oriented.
• Ability to multi-task in a fast-paced environment.
• Time management skills.

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• Effectively manage all your opportunities while managing a sales pipeline to achieve targets on a monthly and quarterly basis.
• Identifying new sales opportunities, pitching products/services to clients and effectively working with them to bring in additional revenue.
• Ability to research and become a domain expert on Replicon's products and the competitive landscape.
• Navigate complex sales cycle involving c-level executives with multiple locations and enterprise companies
• Responsible for new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction
• Build direct relationships with key stakeholders and multi-thread in organizations across various verticals and will work closely with internal resources and leverage all of Replicon’s executive team to maximize the revenue opportunities.
• Drive the introduction of resources across all departments to support desired outcomes of the deal, including sales engineering, implementation, customer success and other support functions.

• Bachelor’s degree or equivalent years of experience
• 8+ years of sales experience in closing big deals and a track record of personally selling and closing complex technical solutions to large/enterprise and software companies
• Familiar in using Salesforce, Linkedin Navigator, Hubspot and other sales / marketing tools to prepare pipeline activity and monthly forecast reports, aiming to meet or exceed quarterly and annual targets
• Comfortable working in a fast pace environment
• Excellent communication and interpersonal skills with an ability to be personable yet persistent!

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• Identify, assess future / current training needs through various analysis and consultation with Sales Team Management.
• Maintain, enhance training and development plans that address the needs and expectations of leadership
• Implement wide variety of training methods, conduct effective induction and orientation sessions to the unit.
• Monitor and evaluate our training programs effectiveness, ROI, and Success by generating periodic reports
• Manage the training team’s cost and effectiveness, provide opportunities for ongoing development of the team for growth and leadership.
• Provide solutions and resolve any specific problems and tailor training programs, as necessary.
• Maintain training trends, offer strategic guidance, and demonstrate best practices on learning and development.
• Periodically ensure maintenance of Sales and CSM maps, available tools for the team on our intranet portal.
• Create and work with Sales Enablement Specialist to deliver the content in a repeatable fashion that is consistent across all trainers.
• Provide on-going sales coaching by working one-on-one with sales reps on sales calls, finding ways to improve the sales rep’s business acumen and communication skills with C-level stakeholders to move deals forward.
• Identify & implement strategies to reduce time-to-productivity for new hires.

• 10+ years of Proven work experience as a Training Manager with a track record of designing and executing successful training programs.
• Sales track record, consistently has met revenue targets and delivered value selling through company content
• Current or previous experience in a quota carrying Sales role is required
• Excellent Facilitation Skills, Performance Management, Motivating Others, Coaching & Feedback skills
• Expert/Advanced Microsoft Office skills from excel, word, PowerPoint to the Google suite of docs, excel, slides.
• Experience working with remote teams and/or delivering training remotely through webinars would be a nice to have.

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• Create regular and adhoc reports for global Marketing leaders.
• Analyze data for patterns that indicate problems that need to be addressed or opportunities to investigate. Identify root causes and work with marketing leaders to address the issues or opportunities.
• Creating new reports and dashboards in Salesforce.com and manage the existing reports and dashboards
• Work closely with IT/Business Applications to estimate and justify new efforts, define business requirements, and ensure effective business user acceptance testing.
• Work closely with internal customers to understand current and future business needs. Also identify and analyze any needs and trends requiring special attention.
• Exhibit the ability to take initiative, work with minimal daily direction, and prioritize time effectively to deliver in a timely manner.

• Graduation is a must, MBA is an added advantage
• 4 to 6 years of relevant work experience
• Strong analytical skills with ability to provide data-backed analysis and work with large data sets
• Advanced user in Microsoft Excel and proficient in other MS Office tools for managing and presenting data
• Knowledge/Experience in working on an ERP environment and Salesforce.com will be a plus
• Excellent written and verbal communication and interpersonal skills
• Ability to organize, multi‐task, work independently on several projects and meet deadlines

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• A Software Product Development company with a market leading enterprise solution.
• Profitable, stable global customer base - some of whom have been with us for almost 20 years!
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A team that thrives on collaboration and enjoys the process of working together to create successful marketing programs that ultimately turns leads into customers!

• Undergraduate/Graduate in Journalism, Communications, Marketing or similar discipline
• 8+ years of total professional writing experience, with 2+ years in a B2B technology company selling across the globe
• Amazing research, analytical, and decision-making skills
• Demonstrated ability to set timelines and juggle multiple tasks for several projects at the same time, often on short timelines
• SEO and SEM knowledge
• You’re a grammar geek who is tickled by beautiful and well-formed sentences
• Writing is a labour of love, but the mission and the message keep you going

• Conceptualize and create content that will educate, enlighten and entertain our audiences.
• Write persuasive copy that encourages action in prospects and customers, demonstrates thought leadership and strengthens brand awareness for the company’s solution.
• Produce all types of content (long and short form) including blog posts, articles, case studies, newsletters, ad copy, emails and other public-facing materials.
• Collaborate with the marketing team to get the content published and distributed through digital and print media including the company’s website and social channels.
• Monitor analytics to measure the effectiveness of our content strategy.
• Work with the marketing team to participate in and help coordinate other marketing initiatives.

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• An in-house creative team  that you will work with on demand generation campaigns across all of our solutions.
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analysing trends and results, while simultaneously thinking creatively about improvements and strategies.

• 15+ years of experience in marketing roles focused on B2B demand generation and executing full lifecycle marketing campaigns..
• Master at developing, executing, and measuring innovative and results-focused demand programs and campaigns.
• Experience in working directly with sales teams to build pipeline and accelerate deals in the pipeline.
• Ability to manage multiple projects in an agile and deadline-driven environment.
• You love digging into data - analyzing performance metrics for different marketing campaigns.
• Preference for working in a collaborative, cross-team, cross-cultural environment.
• Bachelor’s degree in marketing or a related field; MBA is a plus

• Develop and execute demand generation initiatives to drive new leads and nurture our existing database of leads.
• Manage various digital marketing teams to execute multi-channel, multi-touch campaigns to nurture prospects and convert opportunities through various strategies including PPC, SEO, Content Syndication.
• Improve operational processes and reporting related to demand generation programs to measure effectiveness, performance and ROI of marketing spend
• Improve the efficiency and effectiveness of our marketing automation system to better nurture leads, increase conversion rates to marketing qualified leads and improve the integrity of the overall database.
• Maintain excellent vendor relationship/management skills (specific to Marketplace/Partnerships) - Identify the appropriate vendor rep and maintain relationship
• Develop integrated paid and organic programs that significantly increase the marketing database and overall pipeline (e.g., Google PPC, content marketing, webinars, events)
• Work with the content marketing and sales teams to develop (write, drive review process, publish) and promote marketing materials to drive awareness and interest. 
• Provide direction for strategic decision making by analysing each Demand Gen channel identifying and understanding changes that drop/increase quality and quantity within each funnel.  
• Ensure continuity and growth of each Demand Gen team by recruitment, training, mentoring, reviewing, and leading.

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analysing trends and results, while simultaneously thinking creatively about improvements and strategies.
• A motivated marketing organization for you to lead, that requires the right leader to give them inspiration, communicate the objectives and motivation to meet their goals.

• 15+ years’ experience with at least 5+ years in a leadership role as a leader of ‘Nurturing Specialization’ being responsible for handling all inbound traffic, converting that traffic into new leads.
• Proven leadership experience carrying out marketing efforts, including planning, prioritizing, and implementing strategy.
• Experience with B2B enterprise, Software as a Service / Cloud-based products and professional services.
• Proven ability to design and execute high performance, integrated marketing campaigns.
• Experience working well cross-functionally with teams in e-commerce, product marketing, IT, etc.
• Strong project management skills and ability to perform in fast-paced and high-energy environment
• Ability to craft strategy and roadmap in concert with cross-functional stakeholders.
• Exceptional attention to detail balanced by an ability to see the big picture.
• Strong leadership and communication skills.
• You are creative,innovative, entrepreneurial. 

• Ensure execution of corporate Middle of Funnel roadmap. Emphasis on execution with a minor in strategic improvements
• Strategic understanding of Middle of Funnel channels to identify improvements and efficiency of existing processes
• Designing and implementing the email and nurture programs for pre-lead, lead/opportunity acceleration, and lead/opportunity re-activation.
• Provide analysis of each Middle of Funnel channels to identify and understand changes that drop/increase quality and quantity within each funnel
• Ensure continuity and growth of each Middle of Funnel team by hiring, training, mentoring, reviewing, and leading
• Create and manage nurture streams across email, digital, and direct mail that progress leads through various sales stages of the buyer's life cycle from awareness to selection
• Partner closely with their marketing operations team to set up and document lead nurturing processes
• Develop and maintain nurture reporting methodology, reports and dashboards, including performance metrics for nurture tracks and KPIs for overall program performance

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• An in-house creative team that you will work to optimize the website and all technical components to drive interest.
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analysing trends and results, while simultaneously thinking creatively about improvements and strategies.

• 15+ years of experience, 5+ years as an experienced leader of a team of senior technical subject matter experts
• Bachelors in Computer science, engineering (technology background is preferred)
• Prior software, solutions development background and proven ability to demonstrate complex technology.
• Ability to handle multiple projects and constituents and prioritize under tight deadlines.
• Ability to delve into technical details of product, and strong ability to defend opinions with both business and technical partners within the organization.
• Motivated with ability to prioritize tasks and work in a dynamic environment.

• Lead the full-fledged web development team and marketing technology team of individuals who contribute in creating high quality enablement content.
• Ensure underlying technology allows for smooth execution of corporate marketing roadmap.
• Ensure continuity and growth of the technical marketing team by hiring, training, mentoring, reviewing, and leading.
• Drive development and creation of highly impactful competitive technical collateral / documents to better enable our sales team.
• Own the planning process, guiding team-specific roadmaps, driving alignment with the overall team vision, and ensuring consensus within the team.
• Judiciously balances new feature development against increased reliability.
• Lead and drive competitive technical enablement for sales, product management, and engineering.
• Track and identify product gaps and competitive differentiation.

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• Lay the groundwork for web-based assets (e.g., web pages, HTML emails, and campaign landing pages)
• Work closely with marketing and web team members to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables
• Take care of the ongoing activities of the websites. (i.e. blog post, articles etc.)
• Develop the new pages and functionality as per the business demand
• Establish coding guidelines and provide technical guidance for other team members
• Develop innovative, reusable Web-based tools for activism and community building
• Maintenance and administration of website file repository
• Handle website deployment and build process
• Ability to judge and optimize page performance
• Ability to understand SEO concepts and implement into page designs

• 2-4 years of web development experience for commercial websites
• Experience in all phases of website development lifecycle
• Be able to understand high-level concept & direction and develop web experience/web pages from scratch
• Experience developing div based or table less web pages from graphical mock-ups and raw images
• Hands on web development experience in standard web technologies (e.g., HTML, CSS, JavaScript, JQuery, Ajax, PHP)
• Ability to hand-code HTML, JavaScript and CSS.
• Must be proficient at resolving cross-browser compatibility issues.
• Strong Photoshop (6,7) experience
• Experience on cross Device Mobile web development
• Should have knowledge of Web Developing tools like Firebug, FTP etc.
• Ability to juggle multiple projects/priorities & deadline-driven
• Strong problem identification and problem solving skills
• Excellent communication skills
• Ability to work effectively as a team member, across project teams, and independent

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• Uphold and enhance the design parameters (style guide) and specifications for all Replicon creative
• Create and/or assist in the creation of marketing materials including:
  • Website pages
  • Landing pages and emailers for digital marketing and campaigns
  • Infographics
  • Datasheets
  • Ebook layouts and imagery
  • Content templates
  • Corporate presentations
  • Promotional videos
  • Trade show booth layout and swag - t-shirts, posters, print collateral
• Ensure all creative, marketing, and corporate materials conform to brand standards for consistency in visual identity, messaging and positioning including voice and personality

• Degree in Graphic Design or related studies  
• Minimum of 3 years professional design experience  
• Comprehensive knowledge of Adobe Creative Suite: Illustrator, XD(or Sketch), Photoshop, Indesign
• Strong understanding of all aspects of graphic design, digital/print design, and audiovisual arts
• Familiarity with HTML, CSS and WordPress is a plus
• Experience with video editing software (like Camtasia) is a plus

• Organized and detail-oriented with the ability to prioritize and manage time and projects
• Someone who works well under pressure with tight deadlines, balancing speed and quality
• Able to work effectively with executive management teams and cross-functional teams, including offshore web development teams
• Enthusiastic and have a deep understanding of emerging design trends and innovations
• Able to take initial direction and work independently to achieve concept
• Proactive in seeing projects through completion
• Flexible in receiving and implementing feedback

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• Monitor and optimize existing PPL sites where Replicon is added and find methods of Lead Generation and growth
• Coordinate with different teams to finalize content once the strategies are changed
• Monitor and optimize content on review sites where Replicon is featured
• Monitor and contact review site Administrators for content optimization
• Coordinate with different teams to analyze the growth and changes around these sites
• Contribute new ideas or plan of action towards marketing activities like webinars, campaigns, marketplaces and websites.

• 3+years of software product marketing experience
• Bachelor’s degree in business or marketing, MBA would be a major plus
• Passionate, entrepreneurial, self-motivated and customer focused
• Analytical and strategic thinking
• Ability to work well across functional teams in a fast-paced environment

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• An in-house creative team  that you will work with on demand generation campaigns across all of our solutions.
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analysing trends and results, while simultaneously thinking creatively about improvements and strategies.

• 10+ years of in-house organic SEO experience.
• Strong knowledge of current SEO strategies and trends.
• Strong problem solving and leadership capabilities.
• Ability to influence others and work with cross-functional teams
• Strong understanding of online marketing and how to build online products
• Proficiency in HTML markup and web development.
• Proficiency with analytics tools and web traffic reporting including SQL, and ability to do deep data analysis and drive recommendations to senior leadership.
• Hands on experience with Google, Bing and 3rd party search tools.
• Proven track record in managing SEO projects from inception to completion.
• Passion for metrics and quantitative analysis, and ability to turn analysis into actionable programs.
• Good knowledge of best practices for multi-regional websites, local SEO etc.
• Thorough knowledge of search ranking factors and critical updates; familiarity with online SEO resources, tools, blogs, and forums.
• You love digging into data - analyzing performance metrics for different marketing campaigns.
• Preference for working in a collaborative, cross-team, cross-cultural environment.

• Create a robust search engine optimization strategy for Replicon, including a roadmap of initiatives to drive testing and growth.
• Manage SEO performance including keyword analysis, content writing, meta tags and link building
• Lead efforts to solve complex SEO problems, moving quickly to implement ideas and deliver results. Dive into issues and incidents as they occur, perform ad hoc analyses as needed, and/or help escalate them to drive to resolution.
• Create effective strategies for search engine optimization.
• Monitor technical search engine optimization issues and help in fixing them.
• Optimize the content of landing pages, blogs and websites; Lead research for SEO friendly keywords.
• Direct and coordinate content teams in off-page search engine optimization tasks like link-building, forum commenting, etc.
• Analyze the insights and create a report on all aspects of SEO including the audience, traffic, views, clicks, rankings, etc.
• Stay up to date regarding search engine optimization and marketing standards.
• Stay up to date with current technology and trends within the SEO arena and communicate to the rest of the marketing team.
• Working with the marketing team to develop the online strategy

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• A Software Product Development company with a market leading enterprise solution.
• Profitable, stable global customer base - some of whom have been with us for almost 20 years!
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A team that thrives on collaboration and enjoys the process of working together to create successful marketing programs that ultimately turn leads into customers!

• BA/BS in Journalism, Communications, Technical Writing, Marketing, English or Liberal Arts; MBA is preferred
• 10+ years of experience in content marketing, marketing communications, brand, design or a related roles
• 5+ years of marketing leadership experience in B2B SaaS product company
• Proven aptitude for creative thinking, taking mundane product features and turning them into something compelling
• Strong attention to detail within tight deadlines
• An appreciation for collaborating with other business units and people to achieve perfection!

• Drive the strategies and creative solutions that strengthen the Replicon brand and market leadership position
• Collaborate and execute on Replicon’s marketing plan, revenue-generation strategies, PR and social media 
• Lead internal team members where appropriate to deliver on all applicable marketing programs (marketing materials, sales support tools, email marketing campaigns, events, press releases, internal and external communications, etc.) 
• Manage the global team of creative resources (graphic designers and copywriters) to get things done
• Promote continual improvement and a culture of excellence and accountability through driving creative discipline excellence

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• A Software Product Development company with a market leading enterprise solution.
• Profitable,  stable global customer base - some of whom have been with us for almost 20 years!
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
• Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
• A lot of creative work of analysing trends and results, while simultaneously thinking creatively about improvements and strategies.
• A motivated marketing organization for you to lead, that require the right leader to give them inspiration, communicate the objectives and motivation to meet their goals.

• More than 18 years’ experience with at least 10+ years in a leadership role as a global marketing executive with a focus on digital marketing.
• Proven leadership experience carrying out marketing efforts, including planning, prioritizing, and implementing strategy.
• Experience with B2B enterprise, Software as a Service / Cloud-based products and professional services.
• Proven ability to design and execute high performance, integrated marketing campaigns.
• Experience working well cross-functionally with teams in e-commerce, product marketing, IT, etc.
• Experience in building brand awareness and recognition.
• Experience working cross-functionally to ensure marketing programs are in line with company objectives.
• You are metric driven and have the ability to draw insight from complex marketing data.
• Strong leadership and communication skills.
• You are creative, innovative, entrepreneurial. 

• Identify marketing strategies and compelling campaigns and partnerships to accelerate revenue growth, drive traffic to our website, and increase sales pipeline, customer acquisition, and retention rates.
• Identify market opportunities for growth based on customer feedback, market data, and analyst or industry leader input.
• Develop KPI’s and marketing reports for the executive team based on annual marketing objectives that demonstrate contribution to new and add-on revenue goals.
• Identify best practices and opportunities to optimize messaging and content to maximize campaign effectiveness and share key insights with across the organization and members of the board.
• Improve existing, and identify new channels including paid search engine marketing (SEM), search engine optimization (SEO), account-based marketing (ABM), and affiliate marketing etc.
• Lead our social media strategy and expand social media presence by identifying new channels and opportunities.
• Collaborate with Development and Product Marketing teams to provide input to the product roadmap in order to take advantage of market opportunities.

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• Develop and deliver product demonstrations engaging with your audience over Webex (the solution we use for online events)
• Demonstrate the value of Replicon’s solutions using your influence as a Subject Matter Expert to create interest for your prospects to speak with a Sales Representative
• Coordinate with Product Management, Development, and Marketing teams to understand new features and build the new content into your existing webinar presentations
• Deliver customized product demonstrations for internal team members during product launches
• Create customized product demonstrations for events such as HRTech, TSW or APA (industry-related events)

• Bachelor degree in marketing, communication, journalism or any other related field or experience
• 1-3 Years of experience in Hosting Webinar programs
• Experience facilitating webinars, podcasts, or similar activities  
• Content development experience either for events, webinars or written content is a nice to have
• Engaging personality for delivering daily virtual webinars to a live remote audience
• Software savvy; passionate about new technologies and new technological trends
• Strong and demonstrated verbal and written communications skills
• Must be comfortable using Webinar technologies such as Webex, PowerPoint and Conference phone systems

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• Work closely with senior management to execute on the product strategy and prioritized product roadmap for targeted business segments
• Own and execute collection, description, analysis, synthesis and prioritization of new product functionality, providing recommended action to management within the confines of product management process
• Work closely with the engineering teams and other PMs helping scope, plan, and execute on planned product commitments, new product capabilities and services
• Analyze and manage key performance metrics for usability, performance, reliability, and scalability - continually looking for opportunities
• Engage internal and external stakeholders to review and get back feedback on requirements, designs and finished features
• Demonstrate product features, business challenges and solutions to internal and external stakeholders.
• Create functional specification documents containing detailed use cases for internal and external consumption as well as work with other product managers and architects to finalize feature designs and reviews.
• Support the process of translating functional requirements to user stories for use in Agile development.

• 5 to 10 years of industry experience in Product or Program management, with at least 3 years working on a Cloud or SaaS enterprise business application
• Candidates with 3-5 years of experience in enterprise Cloud/SaaS solution implementation or Solution Engineering or Customer Success Management or implementation Project/Program management experience would be strongly considered
• Strong use of analytics, user research and business cases to drive decisions and improve products
• Understand the importance of listening to customers, understanding what they are trying to do, and translating that into product capabilities
• Proven track record of delivering product capabilities from concept through iterative cycles of requirements, design, and implementation to successful release to end-users
• Strong leadership qualities and ability to work with/influence cross-functional teams (Marketing, Sales, UX, Engineering, QA, Customer Success, and Support)
• Agility and bias toward action with ruthless prioritization and accountability for results
• Deep knowledge of application design principles and experience applying them to build complex software applications 
• Excellent organizational, prioritization, and communication skills with high attention to detail (sweat the small stuff)

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• Serve as the product and domain expert and evangelist for respective area of ownership 
• Work closely with senior management to execute on the product strategy and prioritized product roadmap for targeted business segments
• Own and execute collection, description, analysis, synthesis and prioritization of new product functionality, providing recommended action to management within the confines of product management process
• Work closely with the engineering teams and other PMs helping scope, plan, and execute on planned product commitments, new product capabilities and services
• Analyze and manage key performance metrics for usability, performance, reliability, and scalability - continually looking for opportunities
• Engage internal and external stakeholders to review and get back feedback on requirements, designs and finished features
• Demonstrate product features, business challenges and solutions to internal and external stakeholders.
• Create functional specification documents containing detailed use cases for internal and external consumption as well as work with other product managers and architects to finalize feature designs and reviews.
• Support the process of translating functional requirements to user stories for use in Agile development.

• 5 to 10 years of industry experience in Product or Program management, with at least 3 years working on a Cloud or SaaS enterprise business application
• Candidates with 3-5 years of experience in enterprise Cloud/SaaS solution implementation or Solution Engineering or Customer Success Management or implementation Project/Program management experience would be strongly considered
• Strong use of analytics, user research and business cases to drive decisions and improve products
• Understand the importance of listening to customers, understanding what they are trying to do, and translating that into product capabilities
• Proven track record of delivering product capabilities from concept through iterative cycles of requirements, design, and implementation to successful release to end-users
• Strong leadership qualities and ability to work with/influence cross-functional teams (Marketing, Sales, UX, Engineering, QA, Customer Success, and Support)
• Agility and bias toward action with ruthless prioritization and accountability for results
• Deep knowledge of application design principles and experience applying them to build complex software applications 
• Excellent organizational, prioritization, and communication skills with high attention to detail (sweat the small stuff)

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• Coding skills across the entire stack – UI, Services and Data
• Familiarity with IaaS (AWS, Azure, GCP)
• A technology toolbelt that includes leading edge languages and tools with knowledge on when and why to use them
• You adopt industry best practices in all of your projects - TDD, CI/CD, Infrastructure as Code, linting
• You are pragmatic enough to deliver an MVP, but aspirational enough to think about how it will work with millions of users
• You take ownership and pride in everything you do and you will stand by what you deliver
• Readiness to hit the ground running – you may not know how to solve everything right off the bat, but you will put in the time and effort to understand so that you can

• An agile development environment delivering functionality to production every day
• Team lunches, team events, flexible work environment
• A relentless desire to continuously improve

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• Fast-paced, agile environment with weekly sprints
• Test driven development
• Continuous integration and continuous deployment
• Highly collaborative environment where you need to execute your function on time

• Degree in Computer Science, Software Engineering or a related field
• Understanding of software design principles, TDD, Continuous Integration and Continuous Delivery, algorithms

• Experience coding and debugging server-side and client-side in JavaScript (node.js, ember.js, react.js)
• Knowledge of web technologies and debugging web applications
• Familiarity with IaaS (AWS, Azure, GCP, etc.)
• Familiarity with Infrastructure as Code and DevOps

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• Aptitude in software development fundamentals
• Previous experience with web development or a strong desire to ramp up quickly on it
• A pragmatic viewpoint to deliver the simplest technical solution that meets the requirements, and not to use technology for the sake of it
• An openness to write code that conforms to the best practices and policies of a large software organization, not just your personal preferences
• A desire to take ownership and pride in everything you do and stand by what you deliver
• Readiness to hit the ground running – you may not know how to solve everything right off the bat, but you will put in the time and effort to understand so that you can

• Co-op or internship program enrollment with an accredited university or college is mandatory
• Currently enrolled in a bachelor’s degree in Computer Science, Software Engineering, or related field

• Coding across the entire stack – UI, Services and Data
• Unit testing, test-driven development and test automation engineering in a real-world SaaS environment
• Infrastructure as a Service (IaaS) using Amazon Web Services (AWS)
• A technology toolbelt that includes leading edge languages and tools with knowledge on when and why to use them
• How to work as an individual contributor on a large software team
• How an SDLC (software development life cycle) works in industry and scales to large teams releasing multiple interrelated software component multiple times per day
• How to get your code into production to be used by real customers
• How to adopt industry best practices in all of your projects - TDD (test driven development), CI/CD (continuous integration and continuous delivery), IaC (Infrastructure as Code), linting, static code analysis
• Software and system architecture best practices, such as a microservice architecture and serverless computing, that allows a complex business application to scale to millions of users in a cost-effective manner

• An agile development environment delivering software features to production every day
• Team lunches, team events, flexible work environment
• A relentless desire to continuously improve

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• Monitor SaaS infrastructure availability and performance 24x7x365
• Ensure the highest uptime for customers in our SaaS environment
• Monitor application health and report application errors, bugs & exceptions
• Adhere to the incident escalation procedure based on the severity
• Test and Deploy the New Product releases, SaaS Memos to the Staging and Production Environments
• Collaborate with other operational and development teams during triage and resolution of operational issues.
• Adapt to any new changes in the technology and infrastructure used within the organization

• Minimum of 2 years’ experience in Server Support or Technical Support or System Administration
• Good understanding of basic Cloud Services Models
• Good knowledge on Windows Server Administration and Troubleshooting
• Good knowledge on Unix/Linux Server OS
• Good understanding of Web technology, basic networking & hardware knowledge and software applications.
• Basic understanding of database technologies like SQL, MySQL, PostgreSQL ….etc
• Basic understanding and work experience with Amazon Web Services Cloud Services Platform. AWS Certification will be an added advantage
• Ability to effectively work individually or in a team environment
• Ability to deal with and resolve complex situations in a professional manner
• Ability to handle multiple tasks/projects simultaneously
• Basic scripting knowledge on PowerShell, Regexp, vb scripting, Python...etc will be an added advantage

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• A stable and profitable Software Product Development company with a market leading enterprise solution and an established global customer base.
• Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation Shortlist™.
• Opportunity to work with customers across industry verticals.
• Opportunity to be the legal advisor for cross-functional teams and guide them in appropriately balancing legal and business risk.
• Opportunity to be part of a global company and contribute towards building an exciting business.

• Draft, review, negotiate, execute customer contracts including RFP's, Master Service Agreements, Non-Disclosure Agreements, Statements of Work and other legal documents which are relevant to a SaaS based model of business.
• Monitoring and governance of contracts including maintaining the contracts master knowledge base which will contain non-standard clauses.
• The successful candidate will also, from time to time, provide support in relation to more complex legal arrangements relating to other business affairs of the company.
• Ability to represent Replicon’s position during on-call negotiations with customers.
• Prioritize and manage workload effectively, recognising frequent quick turn-around requirements.
• Work independently with minimal supervision and take responsibility, while being mentored by experienced Legal and Finance teams.

• Law Degree from an accredited university.
• Minimum 4 years of post-qualification experience specifically in drafting, reviewing and negotiating IT/ITES contracts, on an end to end basis, preferably SaaS contracts.
• Experience should be gained in a multi-national company or reputed law firm with significant exposure to corporate and commercial work consistent with the responsibilities described above.
• Ability to identify and articulate own areas of improvement in terms of knowledge and personal competency and use other team members or external resources to fill these gaps.
• Ability to apply legal principles and product knowledge in a commercial transaction to achieve closure.
• Outstanding interpersonal skills and ability to interact responsibly, effectively and efficiently with all levels of stakeholders inside and outside the organisation.
• Experience operating in multiple technology platforms, proficiency with Microsoft Applications including Excel, Word and PowerPoint required, experience in DocuSign Reports or similar electronic signature application is a plus.
• Strong process orientation and good analytical skills.

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• Manage the Worldwide tax area within Replicon, including research, planning and compliance, with an emphasis on US and Canadian taxes
• Responsible for completion of US and Canadian federal, state and provincial income tax returns, including all related analysis and support;
• Responsible for audits of US and Canadian federal, state and provincial income taxes;
• Responsible for completion of State and Provincial sales tax returns, including all related analysis and support;
• Responsible for audits of State sales tax and local filings;
• Responsible for analysis & documentation of intercompany agreements in accordance with transfer pricing rules;
• Oversight of the tax returns & compliances of the group’s international subsidiaries;
• Responsible for use and property tax functions;
• Responsible for accounting for income taxes (SFAS No. 109) in the US and International subsidiaries;
• Coordination of accounting for income taxes for international subsidiaries with third party vendors;
• Liaison with operating management on tax issues and accounting staff on tax accounting issues;
• Ensuring that appropriate internal controls are in place over accounting for income taxes;
• Assisting the group with estimating and monitoring annual cash taxes & optimization of effective tax rate.

• Must be a CA/CPA.
• Ten years of related experience with at least 5 years in a public accounting firm tax department.
• Experience with ERP systems.
• Must have a demonstrated hands-on approach and International tax experience.
• Flexible to work in North American shift timings based on business needs.

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• Help develop, coordinate and deliver world class Onboarding and Ongoing training to Replicon employees across its global locations
• Collaborate with the Training lead and other trainers in creating learning strategies for the organization
• Coordinate with the Instructional Designer and   other  team members to develop innovative learning programs to be delivered across different platforms - instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions
• Keep the learning modules current by updating/revising it on an ongoing basis based on the updates from internal stakeholders
• Support the Global Training Head in developing efficient strategies for onboarding and ongoing trainings around product and internal processes
• Update themselves on the latest developments of the products and the messaging around them

• Graduate in any discipline
• Minimum 2 years of experience as a Trainer in a corporate environment, with some relevant experience focused on product and process training
• Excellent verbal and written communication skills in English
• Excellent presentation and facilitation skills
• Excellent interpersonal skills
• Good knowledge of current technologies and systems
• A hands-on approach towards learning & development
• Proficient in MS Office tools
• Experience working with remote teams
• Experience in delivering training through webinars
• Experience in content development

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• An organization that has been winning for over 20 years!  You get to see what successful execution looks like and partner with departments to continue to raise the bar within each of their units.
• A fast-paced, innovative environment where you will directly influence the learning and development needs of the organization.
• A motivated training team for you to lead, that requires the right leader to give them inspiration, communicate the objectives and motivate to meet their goals

• Play a strategic role in creating a training framework, oversee and participate in content development, e-learning, collateral and other training programs based on business goals
• Collaborate with leadership team to develop and execute short, and long-term training and learning objectives that develop skills, enhance productivity and quality of work
• Use performance reviews and skills gap analyses to identify training needs per department, team and individual
• Oversee learning activities, curriculum and resources
• Direct training and development processes ensuring all new hires receive high-quality orientation and on-boarding experiences in order to maintain a high employee performance level.
• Build and develop a high-performance training team that can deliver training programs to both our day-shift and night-shift teams, in all locations
• Play a mentorship role to key training personnel, assisting in the execution of their duties, and honing their skills
• Have a good grasp of the details to constantly evaluate operations, results and investment and take appropriate actions to improve ROI

• Degree in HR, Organizational Behavior or related discipline; MBA preferred
• 10+ years of training and development experience, including 4+ years in a corporate training leadership role
• Proven track record in defining training program, design, facilitation and evaluation for both IT/technical and non-technical roles, preferably in a high tech/SaaS environment
• Previous experience working for a US based company is a plus

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• Develop, coordinate and deliver world class Technical Learning to Replicon employees across its global locations
• Take a lead in creating Technical Learning & Coaching strategies for the organization
• Coordinate with in-house Instructional Designer to develop innovative learning programs to be delivered across different platforms - instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions.
• Keep the learning modules current by updating/revising it on an ongoing basis based on the updates from various internal departments
• Research and work with Product Management, Quality and Dev teams to improve Replicon’s products
• Support the Global Training Head in developing an efficient knowledge management framework for technical knowledge
• Work closely with internal teams to identify technical training needs and create and provide learning support based on the identified needs.
• Monitor performance and provide coaching support to the associates on the floor

• Graduate in any discipline
• Minimum 2 years of experience as a Technical/Product Trainer in a corporate environment
• Excellent knowledge of current technology and systems
• Excellent verbal and written communication skills in English
• Excellent presentation and facilitation skills
• Excellent interpersonal skills
• A hands-on approach towards learning & development
• Proficient in MS Office tools
• A working knowledge of Servers, Databases and IT Architecture
• A basic understanding of cloud computing
• Experience working with remote teams
• Experience in delivering training through webinars
• Experience in content development.

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• Implement and manage a large volume portfolio of key customer accounts
• Responsible for optimal solution design and ensure it meets the client’s business needs
• Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
• Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
• Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
• Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
• Participate in project planning activities, including defining detailed project tasks/activities
• Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
• Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
• Responsible for overall project management, stakeholder management and customer management
• Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
• Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

• Bachelor’s Degree or equivalent work experience in the software industry
• PMP, ITIL certification is a plus
• Overall 8+ years of experience with 6+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
• Excellent business acumen and experience dealing with challenging situations
• Experience working and communicating with C level executives and HR/Payroll heads
• Experienced in handling multiple complex engagements simultaneously
• Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
• Expertise in setting and managing customer expectations at enterprise level
• Expertise in business processes, knowledge on system development, process improvements
• Expertise in gathering business requirements, process flows and use cases
• Expertise with modelling and mapping as-is and to-be business processes.
• Engaged in integration touch points and understanding of emerging technologies
• Excellent verbal and written communication skills

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• Resolve the Application Support queries and issues that have been handed over by the Product Support Associate and ensure that all assigned requests are addressed within the time limit  
• Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution
• Effective & efficient working in partnership with other departments to prevent delay in resolution
• Understand the customer’s requirement, scope and then prepare a SOW for a custom build it if not available out of box 
• Applying technology in multiple ways to configure the product and helping the customer implement Replicons products
• Solid understanding of product limits and suggesting ways of improving the product
• Logically understanding the concepts of other SaaS based products for integration requests

• Any Bachelor's Degree
• At least 3 years of experience in software application support and/or infrastructure support
• Understanding of Web technology, basic networking & hardware knowledge and software applications
• Experience of Windows platforms including configuration e.g. configure software to connect to Internet application servers, SSO configuration, API, Webservices
• Understanding of SQL Server or Oracle database management systems.
• Excellent communication skills - verbal, written, listening skills and interpersonal skills
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment
• Open to work in a 24/7 support environment

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