1. Sales
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- University Degree
- 2-3 years of proven success in the software industry using inbound and outbound prospecting as your primary success tools in a B2B sales environment in North America, EMEA or APJ regions
- Strong oral and written communication skills to communicate, present, assert and speak with all the stakeholders involved. Must be able to engage prospects over the phone with a high degree of confidence.
- Proven track record of meeting or exceeding targets
- Strong research and account/market analysis skills
- Persuasive, persistent and professional while communicating with prospects via phone and email
- Track record of maintaining high contact-to-opportunity conversion rates
- Excellent phone handling skills
- Numbers-driven with a strong CX bend
- Creative thinker & process driven
- Consultative selling experience for solutions and ROI
- Self-motivated with a strong desire to achieve sales targets and penetrate new and existing markets
- Winning mentality with strong work ethics
- Good working knowledge of Salesforce
- Nurture leads and opportunities to ensure Replicon is the partner of choice when customers are ready to buy or evaluating
- Identify new opportunities for the sales team through targeted outbound cold calling
- Liaise and work with the field sales team to build and grow the sales pipeline of qualified opportunities to support their revenue targets and quota
- Engage and nurture prospects to build curiosity in Replicon’s products, elicit interest to evaluate them and harness the buying intent of decision makers and influencers
- Present the value proposition clearly and succinctly
- Build custom elevator pitches to arouse interest among prospects
- Educate prospects on how our products and services can fulfill their current and future needs
- Identify and map pain points to our products and services
- Track and report key campaign metrics following set cadence and processes
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around customer success
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- BA/BS degree (or equivalent; MBA or advanced degree preferred)
- 5+ years of experience in a customer Success, training, and/or implementation environment.
- Strong communication skills, passionate about the role, good Customer success background.
- Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
- Capability as credible and effective C-level advisor/coach, especially around change management (cultural, technical, and business)
- payroll, time management, and/or HR experience is a plus
- Willing to work in North American (EST/PST) shift
- Coaching, training, and troubleshooting customer needs.
- Talking to prospective clients to understand their needs, assess their goals, and determine potential fit with Replicon’s technologies.
- Working closely with others on the Customer Success team and training them to prepare and present demonstrations for prospective clients.
- Guiding new clients through the onboarding process and assisting them with initial system configuration
- Supporting existing clients when they have questions or need help updating their system configuration.
- Implement, integrate, and train customers on utilizing our platform to help them achieve their business goals.
- Conduct weekly training meetings, working with best practices, helping in process improvement.
- Ensure that customer satisfaction has been met by clearly documenting what success means to them and translating that success during the implementation process.
- Independently manage multiple priorities, customer meetings, follow-up with customers, and internal/external support while maintaining a high-level of service in a customer friendly manner
India , Remote
As a pioneer in Knowledge Workforce Management, Replicon elevates people as a strategic asset within organizations, improving operational productivity, performance, and profitability. Replicon caters to 7800 clients in 80 countries with 1.5 million users on a daily basis. With over 26 years of industry leadership, Replicon continues to innovate new approaches to effectively manage people’s time, their skills, projects and resource utilization. Replicon’s Knowledge Workforce Management Solution enables organizations to seamlessly collect, and process data related to people, projects, skills and time, ensuring a single source of truth for harmony across business functions. Our innovative solution is powered by ZeroTime™ to harness the power of data in real time and eliminate all manual processes.
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around customer success
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Proven track record of establishing themselves as a strategic trusted advisor to clients.
- 3-8 years end-to-end sales experience who loves being in a competitive environment that is driven to meet targets.
- Self-starter who can own ongoing customer success of large, medium and small customers.
- Maintain customer relationships by providing exceptional service and ensuring we deliver value through our services
- Increase lifetime value of the Customer through greater advocacy and reference ability; serving as a customer advocate in the evolution of Replicon products and platform functionality integral to the customer's success
- Provide customers with joint success plans, service plans and business roadmaps that outline their critical success factors, metrics for success, potential issues, as well as provide recommendations
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product and showcase ROI
- Capture customer feedback and convey effectively to internal teams to enable ongoing improvement of products and services
- Protect and grow revenue on the existing install base, managing customer life-cycle, customer contract renewals, increase footprint within the business, forecast and reduce churn
- Understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Replicon solutions fit their ongoing business strategy
- Master Replicon’s innovative system for managing customer growth and building strategic relationships
- Manage and retain revenue for a territory's install base of accounts. Runs it like an autonomous business
- Generate demand for additional products and services within the install base of customers and grows the existing revenue base by upselling/cross-selling
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales Operations
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Overall experience of 15 yrs. with 5+ as a Sales Operations Leader working closely with the Executive team and developing strategies that impacted Sales Productivity
- Strong people manager with hands-on experience in a sales operation’s manager role
- Excellent communication skills. Strong analytical skills
- Should have at least 6 years in IT sales; software or professional services sales functions
- Experience working in the software, software-as-a-service (SaaS), cloud software or similar industry will be a value added
- Hands on experience in developing specific strategies for offshore and field Sales teams
- Working closely with internal and external stakeholders, ensuring that appropriate objectives and priorities are established within the sales organization.
- Daily, weekly, monthly, and quarterly data being reviewed and actioned directly with the sales reps, managers and directors that no lead is missed
- Coordinate sales forecasting, planning, budgeting, and reporting processes used within the sales organization, working closely with other functions and stakeholders as required
- Maintain high levels of quality, accuracy, and reporting consistency
- Escalate to various levels as needed when opportunities arise that an action isn’t being taken
- Provide input to senior leadership in the development and administration of sales projects and incentive compensation programs
- Foster close, cooperative relationships with peer leaders, sales management, and other sales support functions
United States , Canada, Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- 10+ years of quota carrying software or technology sales with a new business focus
- Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
- Experience selling into enterprise segment
- Track record of over-achieving quota (top 10-20% of company) in past positions
- Strong and demonstrated written, verbal and presentation skills
- Experience managing and closing complex sales-cycles
- Previous Sales Methodology training, SaaS experience, and strong customer references preferred
- Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
- Develop strategic relationships within the enterprise-market segment (>1,000 employee sized companies) and Global 2000 organization
- Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model
- Forecast and record all sales activity in salesforce.com, while creating satisfied customers
- Manage sales cycles and leverage a value based selling approach for your C-level executive audience
United Kingdom , France, Germany, Spain, Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- 10+ years of quota carrying software or technology sales with a new business focus
- Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
- Experience selling into enterprise segment
- Track record of over-achieving quota (top 10-20% of company) in past positions
- Strong and demonstrated written, verbal and presentation skills
- Experience managing and closing complex sales-cycles
- Previous Sales Methodology training, SaaS experience, and strong customer references preferred
- Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
- Develop strategic relationships within the enterprise-market segment (>1,000 employee sized companies) and Global 2000 organization
- Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model
- Forecast and record all sales activity in salesforce.com, while creating satisfied customers
- Manage sales cycles and leverage a value based selling approach for your C-level executive audience
Singapore , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- 10+ years of quota carrying software or technology sales with a new business focus
- Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
- Experience selling into enterprise segment
- Track record of over-achieving quota (top 10-20% of company) in past positions
- Strong and demonstrated written, verbal and presentation skills
- Experience managing and closing complex sales-cycles
- Previous Sales Methodology training, SaaS experience, and strong customer references preferred
- Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
- Develop strategic relationships within the enterprise-market segment (>1,000 employee sized companies) and Global 2000 organization
- Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model
- Forecast and record all sales activity in salesforce.com, while creating satisfied customers
- Manage sales cycles and leverage a value based selling approach for your C-level executive audience
India , Remote
Position Overview
As a pioneer in Knowledge Workforce Management, Replicon elevates people as a strategic asset within organizations, improving operational productivity, performance, and profitability. Replicon caters to 7800 clients in 80 countries with 1.5 million users on a daily basis. With over 26 years of industry leadership, Replicon continues to innovate new approaches to effectively manage people’s time, their skills, projects and resource utilization. Replicon’s Knowledge Workforce Management Solution enables organizations to seamlessly collect, and process data related to people, projects, skills and time, ensuring a single source of truth for harmony across business functions. Our innovative solution is powered by ZeroTime™ to harness the power of data in real time and eliminate all manual processes.
We are looking for our next addition to our Enterprise Customer Success Management team. This individual will be a technically savvy Customer Success Manager who possesses a strong drive for results and will take on a portfolio of accounts that are located in the West Coast region of the US.
The Customer Success Manager is ultimately responsible for ensuring success of our customers and is a constant connection between all of Replicon and the customer. You will act as an ambassador for Replicon to the customer, and the advocate for the customer across Replicon. Members of the Customer Success team bring Replicon innovations and capabilities to their portfolio of customers and match these to the customers’ business goals, driving greater business value and executive alignment between Replicon and the Customer.
The ideal candidate will be able to balance a single customer need with their portfolio of customer’s needs and align with Replicon direction and strategy. They will possess strong social intelligence and the ability to nurture customer relationships into a role of trusted advisor. This position will allow the candidate to have insight into business activities that can highlight risks and opportunities and provide leeway to mitigate or capitalize accordingly.
We are looking for experts in the enterprise software space, with payroll, HR, and/or finance familiarity being a plus. This is a huge opportunity to become part of an expanding team and help shape the vision and mission of customer success function within Replicon.
We have:
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An innovative, market-leading enterprise solution with a growing customer base
-
An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
-
Clear goals with an opportunity to learn new things and explore a variety of avenues around customer success
-
Smart, well-connected global teams that work like a family with the sole aim to delight customers
-
An open-minded approach to continuous improvement of people, products, and processes
-
Top Vendor in Project Time Tracking and Workforce Management
You have:
-
BA/BS degree (or equivalent; MBA or advanced degree preferred)
-
3+ years’ experience managing Fortune 500 accounts during the delivery and uptake of SaaS applications
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Minimum 3 years relevant work experience in Technical Customer Success Management within SaaS, HRIS and/or ERP systems
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Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
-
Payroll, time management, and/or HR experience is a plus
What you’ll do:
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Acts as the primary Replicon business interface for the customer- advocates for customer needs and successfully represents the company, its products, and its business
-
Develops an intimate understanding of the “why” for each customer in their portfolio: why they have chosen the specific Replicon products, what results they are expecting, and their level of actual success in achieving those results
-
Designs and executing customer success plans to ensure 100% referencability and maximize upsell potential
-
Manages the customer relationship with high levels of trust and satisfaction, particularly at the executive sponsor level
-
Proactively outlines customer critical success factors, metrics for success, potential issues, and provide recommendations for each customer their portfolio
-
Observes patterns, via the CSM tool set, in customer usage, power user behaviour, subscription consumption, onboarding results, and customer/user behaviour
-
Monitors and facilitates the customer’s adoption of our solution features and functionality while providing Replicon with an understanding of their overall business needs as they relate to our products
-
Successfully manages the customer through the renewal process in alignment with the Renewals team.
-
Identifies and facilitates upsell and cross-sell opportunities for the Sales organization
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around customer success
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- BA/BS degree (or equivalent; MBA or advanced degree preferred)
- 10+ years’ experience managing FTSE100 accounts during the delivery and uptake of SaaS applications
- Minimum 5 years relevant work experience in Technical Customer Success Management within SaaS, HRIS and/or ERP systems
- Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
- Payroll, time management, and/or HR experience is a plus
- Acts as the primary Replicon business interface for the customer- advocates for customer needs and successfully represents the company, its products, and its business
- Develops an intimate understanding of the “why” for each customer in their portfolio: why they have chosen the specific Replicon products, what results they are expecting, and their level of actual success in achieving those results
- Designs and executing customer success plans to ensure 100% reference ability and maximize upsell potential
- Manages the customer relationship with high levels of trust and satisfaction, particularly at the executive sponsor level
- Proactively outlines customer critical success factors, metrics for success, potential issues, and provide recommendations for each customer their portfolio
- Observes patterns, via the CSM tool set, in customer usage, power user behavior, subscription consumption, onboarding results, and customer/user behavior
- Monitors and facilitates the customer’s adoption of our solution features and functionality while providing Replicon with an understanding of their overall business needs as they relate to our products
- Successfully manages the customer through the renewal process in alignment with the Renewals team.
- Identifies and facilitates upsell and cross-sell opportunities for the Sales organization.
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- University Degree
- 3-4 years of proven success in the software industry using inbound and outbound prospecting techniques in a B2B sales environment in North America, EMEA or APJ regions
- Strong oral and written communication skills to present, assert and speak with all the stakeholders involved. Must be able to engage prospects over the phone with a high degree of confidence
- Strong ability to collaborate with internal and external customers to build lasting relationships, influence positive first impressions, and manage conflicts
- Proven track record of meeting or exceeding targets
- Strong research and account/market analysis skills
- Persuasive, persistent and professional while communicating with prospects via phone and email
- Track record of maintaining high contact-to-opportunity conversion rates
- Numbers-driven with a strong CX bend
- Consultative selling experience for solutions and ROI
- Self-motivated with a strong desire to achieve sales targets and penetrate new and existing markets
- Winning mentality with strong work ethics
- Good working knowledge of Salesforce CRM
- Identify new opportunities for the sales team through focused outbound cold-calling and emailing
- Liaise and work with the field sales teams to build and grow the sales pipeline of qualified opportunities to support their revenue targets and quota
- Engage and nurture prospects to build curiosity in Replicon’s products, elicit interest to evaluate them and harness the buying intent of decision makers and influencers
- Present the value proposition clearly and succinctly
- Build custom elevator pitches to arouse interest among prospects
- Educate prospects on how our products and services can fulfill their current and future needs
- Identify and map pain points to our products and services
- Track and report key campaign metrics following set cadence and processes
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- 8-10 years of quota carrying software or technology sales with a new business focus
- Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
- Experience selling into enterprise segment
- Track record of over-achieving quota (top 10-20% of company) in past positions
- Strong and demonstrated written, verbal and presentation skills
- Experience managing and closing complex sales-cycles
- Previous Sales Methodology training, SaaS experience, and strong customer references preferred
- Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
- Develop strategic relationships within the enterprise-market segment (>1,000 employee sized companies) and Global 2000 organization
- Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model
- Forecast and record all sales activity in salesforce.com, while creating satisfied customers
- Manage sales cycles and leverage a value based selling approach for your C-level executive audience
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- A talented and enthusiastic sales team that are self-motivated to succeed! They are looking for the right leader to give them the inspiration and motivation to continue to meet their goals.
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Post Graduate Degree preferred (i.e., MBA)
- 15+ years of B2B/business software sales experience in an individual contributor role, including 5+ years sales management experience
- Experience managing multiple managers to achieving quota with their teams
- Successful track record of consistently hitting quota in a high-volume transaction sales environment
- Experience managing and executing in a pre-defined sales model
- Experience with a CRM solution (we use Salesforce.com) and Web Conferencing Technology (we use Zoom)
- Strong presentation/demonstration skills, communication, and written skills
- Oversee the execution of the sales plan in the Global market to meet/exceed sales goals
- Conducting weekly forecasting meeting with sales management team that reports to you
- Reporting on sales activity, productivity and forecasting to senior sales management
- Identify opportunities for sales enablement and training materials and/or programs to aid your team in executing sales process and quota achievement.
- Recruit, hire, onboard and review the performance of Sales Executives on your team
- Coach, mentor and motivate your Sales Managers on people management and quota achievement
- Establish account relationships with key decision makers when necessary, to drive large deals forward.
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- A strong Onboarding and Sales Training Curriculum that will set you and your Account Executives up for success; on-going training facilitated by Sales Enablement to ensure you and your team have the tools and knowledge to achieve and exceed quota
- An established sales process of Solution Value Selling for you to coach your Account Executives to follow that we know works for the market segment
- An opportunity for you to represent all that Replicon has to offer from our Product Portfolio across all industry verticals
- A strong, reliable pipeline of incoming Qualified Leads! We will fill your team’s pipeline for them to manage the end to end sales process from Qualified Lead all the way to Winning the Deal!
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Post Graduate Degree preferred (i.e. MBA)
- 5+ years of software sales experience in an individual contributor role, including 2+ years sales management experience
- Strong people manager with proven record of sales success in a similar B2B/business software application environment and have sold globally
- Successful track record of consistently hitting quota in a high-volume transaction sales environment
- Experience managing and executing in a pre-defined sales model
- Experience with a CRM solution (we use Salesforce.com) and Web Conferencing Technology (we use Zoom)
- Strong presentation/demonstration skills, communication and written skills
- Coach, mentor and motivate your team of Account Executives on sales process and quota achievement
- Consistently monitoring the sales activity of the team and tracking the results
- Conducting weekly forecasting meeting and coaching on strategies to create pipeline and drive closures
- Establish account relationships with key decision makers when necessary to drive deals forward
- Reporting on sales activity, productivity and forecasting to senior sales management
- Own and achieve sales targets for new business sales in the market segment
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- A strong Onboarding and Sales Training Curriculum that will set you and your Account Executives up for success; on-going training facilitated by Sales Enablement to ensure you and your team have the tools and knowledge to achieve and exceed quota
- An established sales process of Solution Value Selling for you to coach your Account Executives to follow that we know works for the market segment
- An opportunity for you to represent all that Replicon has to offer from our Product Portfolio across all industry verticals
- A strong, reliable pipeline of incoming Qualified Leads! We will fill your team’s pipeline for them to manage the end to end sales process from Qualified Lead all the way to Winning the Deal!
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Post Graduate Degree preferred (i.e. MBA)
- 5+ years of software sales experience in an individual contributor role, including 2+ years sales management experience
- Strong people manager with proven record of sales success in a similar B2B/business software application environment and have sold globally
- Successful track record of consistently hitting quota in a high-volume transaction sales environment
- Experience managing and executing in a pre-defined sales model
- Experience with a CRM solution (we use Salesforce.com) and Web Conferencing Technology (we use Zoom)
- Strong presentation/demonstration skills, communication and written skills
- Coach, mentor and motivate your team of Account Executives on sales process and quota achievement
- Consistently monitoring the sales activity of the team and tracking the results
- Conducting weekly forecasting meeting and coaching on strategies to create pipeline and drive closures
- Establish account relationships with key decision makers when necessary to drive deals forward
- Reporting on sales activity, productivity and forecasting to senior sales management
- Own and achieve sales targets for new business sales in the market segment
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Bachelor’s degree in Marketing, Business or related discipline
- 8+ years of inside sales experience with demonstrated achievement of quota /revenue goals preferably to the North American audience
- Strong communication skills - communicate, present, assert and speak to all the different stakeholders involved
- Outbound skills - Must be able call prospects with confidence
- Strong research and strategic analysis skills
- Strong software solutions & product demonstration experience is required
- Effectively manage all your opportunities while managing a sales pipeline to achieve targets on a monthly and quarterly basis
- Identifying new sales opportunities, pitching products/services to clients and effectively work with them to bring in additional revenue
- Ability to research and become an expert on Replicon's products and the competitive landscape
- Effectively demonstrate Replicon’s software solutions to address the customer requirements and provide business value
India , Remote
As a pioneer in Knowledge Workforce Management, Replicon elevates people as a strategic asset within organizations, improving operational productivity, performance, and profitability. Replicon caters to 7800 clients in 80 countries with 1.5 million users on a daily basis. With over 26 years of industry leadership, Replicon continues to innovate new approaches to effectively manage people’s time, their skills, projects and resource utilization. Replicon’s Knowledge Workforce Management Solution enables organizations to seamlessly collect, and process data related to people, projects, skills and time, ensuring a single source of truth for harmony across business functions. Our innovative solution is powered by ZeroTime™ to harness the power of data in real time and eliminate all manual processes.
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Bachelor’s degree in Marketing, Business or related discipline
- 8+ years of inside sales experience with demonstrated achievement of quota /revenue goals preferably to the North American audience
- Strong communication skills - communicate, present, assert and speak to all the different stakeholders involved
- Outbound skills - Must be able call prospects with confidence
- Strong research and strategic analysis skills
- Strong software solutions & product demonstration experience is required
- Effectively manage all your opportunities while managing a sales pipeline to achieve targets on a monthly and quarterly basis
- Identifying new sales opportunities, pitching products/services to clients and effectively work with them to bring in additional revenue
- Ability to research and become an expert on Replicon's products and the competitive landscape
- Effectively demonstrate Replicon’s software solutions to address the customer requirements and provide business value
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- 5+ years of experience in selling IT products
- Minimum 3-5 years’ experience in selling to North America
- Experience selling in the Software Development Tools via channel partnerships (added advantage)
- Executed win-win negotiating strategies to maximize enhancing customer relationships
- Experience in delivering Product demonstration would be an added advantage
- Excellent written and verbal communication skills
- Achieves assigned sales quota in designated partner accounts
- Proactively identify, develop, and drive longer-term strategies and initiatives that will deliver rapid business growth regionally in conjunction with channel partners
- Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts
- Establishes productive, professional relationships with our assigned partner accounts
- Act as a liaison between the organization and assigned channel partners
- Manages potential channel conflict by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement
- Ensures partner compliance with Channel Partner programs and agreements
- Identify potential growth accounts and upsell/cross sell Replicon’s solutions to expand the account
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- University Degree
- 1 to 3 years of work experience in a similar role, preferably in a B2B environment having interfaced with clients in North America, EMEA and APJ
- Strong oral and written communication skills to present, assert and speak with all the stakeholders involved. Must be able to engage prospects over the phone with a high degree of confidence
- Strong ability to collaborate with internal and external customers to build lasting relationships, influence positive first impressions, and manage conflicts
- Proven track record of meeting or exceeding targets
- Strong research and account/market analysis skills
- Persuasive, persistent and professional while communicating with prospects via phone and email
- Numbers-driven with a strong CX bend
- Self-motivated with a strong desire to achieve sales targets and penetrate new as well as existing markets
- Winning mentality with strong work ethics
- Good knowledge of Salesforce CRM
- Identify new sales leads, pitch products and/or services and harness relationships with decision makers who are in the early stages of evaluation
- Establish a strong rapport with potential clients via phone and email to set up meetings for the field sales teams
- Discover the prospect’s buying stage and work with them accordingly
- Research and build intelligence on organizations and contacts online/offline to identify new leads and potential new markets
- Follow BANT and SCANT techniques to equip the field sales teams with complete and relevant details for each opportunity
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Bachelor’s degree in marketing or a related field; MBA is a plus
- 10+ years of experience in partner marketing roles focused on outbound B2B
- Experience of working in global market (NA/ EMEA/ and or ANZ)
- Experience in content development, interpersonal and presentation skills
- Experience of understanding customers’ needs and develop campaign based on these attributes
- Experience of proven analytical background- data driven decisions, tweaks, and improvements
- Experience of understanding of partner engagement models in technology and software business
- Ability to manage multiple projects in an agile and deadline-driven environment.
- Preference for working in a collaborative, cross-team, cross-cultural environment. People Management Experience is a plus
- Accountable to identify and qualify potential partners to support overall demand generation initiatives
- Ensure smooth onboarding of partners (Manage negotiations and partner agreements)
- Accountable to engage with all partners on weekly basis to increase the growth.
- Responsible to report the Partner leads, its stages, closure, and work on the obstacles
- Responsible to plan and organize sales enablement, product and solutions training for partners
- Accountable for various marketplaces, understand our ranking progress on partner site and keep working around the progress
- Devise data-driven marketing and demand generation campaigns to support partner sales efforts
- Responsible to evaluate partner performance and recommend improvements
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around sales operations
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Graduation is a must; MBA is an added advantage
- Minimum of 6 years of Sales Operations experience with primary focus on data driven analysis and reporting, sales compensation management and reporting automation
- Strong analytical skills with ability to provide data-backed analysis and work with large data sets
- Good understanding of Sales Process in a B2B selling environment
- Advanced user in Microsoft Excel and proficient in other MS Office tools for managing and presenting data
- Knowledge/Experience in Salesforce.com and those with exposure to SaaS based business and revenue models is an added advantage
- Excellent written and verbal communication and interpersonal skills
- Ability to organize, multi‐task and work independently on several projects and meet deadlines with high attention to details.
- Responsible for defining, analyzing, and communicating key metrics and business trends for the sales teams across the globe
- Analyze sales pipeline, forecasting and productivity reports for global sales leaders and senior management
- Responsible for planning and executing the Sales Compensation plans for Sales, Pre-Sales and Account Management teams
- Analyze data for patterns, investigate root causes and work with Director of Sales Operations and sales leaders to proactively address them
- Conceptualization and implementation of automated tools using MS Excel to help enhance the efficiency and effectiveness of sales teams
- Creating new reports and dashboards in Salesforce.com and manage the existing reports and dashboards
- Conceptualize and implement business processes to help enhance the productivity of the sales team
- Work closely with IT/Business Applications team to define business requirements and ensure effective business user acceptance testing
- Work closely with internal customers to understand current and future business needs. Also identify and analyze any needs and trends requiring special attention
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- 10+ years of Proven work experience as a Training Manager with a track record of designing and executing successful training programs
- Sales track record, consistently has met revenue targets and delivered value selling through company content
- Current or previous experience in a quota carrying Sales role is required
- Excellent Facilitation Skills, Performance Management, Motivating Others, Coaching & Feedback skills
- Expert/Advanced Microsoft Office skills from excel, word, PowerPoint to the Google suite of docs, excel, slides
- Experience working with remote teams and/or delivering training remotely through webinars would be a nice to have
- Identify, assess future / current training needs through various analysis and consultation with Sales Team Management
- Maintain, enhance training and development plans that address the needs and expectations of leadership
- Implement wide variety of training methods, conduct effective induction and orientation sessions to the unit
- Monitor and evaluate our training programs effectiveness, ROI, and Success by generating periodic reports
- Manage the training team’s cost and effectiveness, provide opportunities for ongoing development of the team for growth and leadership
- Provide solutions and resolve any specific problems and tailor training programs, as necessary
- Maintain training trends, offer strategic guidance, and demonstrate best practices on learning and development
- Periodically ensure maintenance of Sales and CSM maps, available tools for the team on our intranet portal
- Create and work with Sales Enablement Specialist to deliver the content in a repeatable fashion that is consistent across all trainers
- Provide on-going sales coaching by working one-on-one with sales reps on sales calls, finding ways to improve the sales rep’s business acumen and communication skills with C-level stakeholders to move deals forward
- Identify & implement strategies to reduce time-to-productivity for new hires
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- 8 to 15 years of experience in technical sales, Pre-Sales/ Solution Engineering
- Preference will be given to those with experience in HCM/PSA/WFM domain and/or SaaS delivery model
- Proven record of Pre-Sales / Solution Sales success in the enterprise space
- Experience selling into global markets
- Excellent written and verbal communication skills
- Experience with an ERP or any Enterprise software Application would be a major plus
- Design and deliver compelling product presentations that match specific business requirements from prospective enterprise clients
- Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing Replicon’s technology to existing and prospective customers, and to drive new product and service offerings in Customer adoption
- Partner with Enterprise Sales Executives to educate prospective customers about the superiority of Replicon’s services - this includes presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues
- Engage in and oversee the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined
- Work closely with Product Management and associated teams to develop future product direction and strategy - providing valuable input from the field
- Assist in the development of the Proof of Concept, continuing to provide support to the prospect in their product evaluation until the deal is won
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Bachelor’s degree or equivalent years of experience
- 8+ years of sales experience in closing big deals and a track record of personally selling and closing complex technical solutions to large/enterprise and software companies
- Familiar in using Salesforce, Linkedin Navigator, Hubspot and other sales / marketing tools to prepare pipeline activity and monthly forecast reports, aiming to meet or exceed quarterly and annual targets
- Comfortable working in a fast pace environment
- Excellent communication and interpersonal skills with an ability to be personable yet persistent!
- Effectively manage all your opportunities while managing a sales pipeline to achieve targets on a monthly and quarterly basis
- Identifying new sales opportunities, pitching products/services to clients and effectively working with them to bring in additional revenue
- Ability to research and become a domain expert on Replicon's products and the competitive landscape
- Navigate complex sales cycle involving c-level executives with multiple locations and enterprise companies
- Responsible for new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction
- Build direct relationships with key stakeholders and multi-thread in organizations across various verticals and will work closely with internal resources and leverage all of Replicon’s executive team to maximize the revenue opportunities
- Drive the introduction of resources across all departments to support desired outcomes of the deal, including sales engineering, implementation, customer success and other support functions
United Kingdom , Canada , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Enterprise Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customer
- An open-minded approach to continuous improvement of people, product and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Agile development environment delivering functionality to production every day
- Global engineering teams with a transition happening from primarily in-office (pre-pandemic), completely work-from-home (pandemic), to a hybrid in-office and work-from-home model (future, 2022 and onwards)
- Relentless desire to continuously improve
- 5+ years of experience in technical sales, Pre-Sales/ Solution Engineering, preferably in global opportunities
- Experience in HCM/PSA/WFM domain and/or SaaS delivery model is preferred
- Proven record of Pre-Sales / Solution Sales success in the enterprise space
- Experience selling into global markets
- Attention to detail is critical for the success of this role, and being able to document these carefully to help ensure the long term success of your customer
- Experience with an ERP or any Enterprise Software Application would be a major plus
- Basic understanding of Python, advanced understanding with the ability to write scripts from scratch is a major plus
- Design and deliver compelling product presentations that match specific business requirements from prospective enterprise clients
- Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing Replicon’s technology to existing and prospective customers, and to drive new product and service offerings in Customer adoption Partner with Enterprise Sales Executives to educate prospective customers about the superiority of Replicon’s services - this includes presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues
- Engage in and oversee the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined
- Work closely with Product Management and associated teams to develop future product direction and strategy - providing valuable input from the field. Having cross domain expertise in this role provides the opportunity for you to gain cross functional experience across multiple industries and domains, which is critical for product development support along with valuable input with Replicon leadership and executive team
- Assist in the development of the Proof of Concept, continuing to provide support to the prospect in their product evaluation until the deal is won
- Prepare and configure all customer integration and configure products to ensure optimal levels of customer satisfaction
- Working with Replicon marketing team to deliver webinars to customers/prospects regarding Replicon platform and assisting with formulating value-based messaging in appropriate areas as required. Your input will be critical at driving go to market messaging for the marketing time being in front of customers on a daily basis
- Being the trusted solution advisor, and being able to confidently deliver value based messaging across multiple stakeholders with your prospects/customers which span across multiple departments with varying business requirements including executives, stakeholders and key decision makers
- Flexible work options: virtual first / permanent work from home
- Long-term savings: matching RRSP contributions
- Health and Dental plan fully covered by Replicon
- Health spending account
- In-house training initiatives: in-house training, online training, mentoring, paid internships
- Employee charitable involvement
- Social events: holiday party, local outings (when possible)
India , Remote
Sales Engineers are the primary technical resource for the field sales force. You will be responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. The Sales Engineer must be able to articulate technology and product positioning to both business and technical users.
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Bachelor's Degree in Science or equivalent work experience
- Minimum 3 years of overall IT experience. 3 years of experience in technical pre-sales/sales engineering, consulting, Customer Success Management, Technical Support and/or other customer facing role consulting on, delivering, or supporting technical products or service
- Verbal and written fluency, including technical terms, in English, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level
- Must be enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences
- Demonstrated success developing client relationships
- Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus
- Ability to self-manage and prioritize workload
- Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and account management, where an aptitude for improving customer satisfaction was successfully demonstrated
- Design and prepare technical presentations and recommend solutions for client issues
- Monitor and collect all technical information and design appropriate workflow for customers
- Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing Replicon’s technology to existing and prospective customers, and to drive new product and service offerings in Customer adoption.
- Partner with Sales Executives and Account Managers to educate existing and prospective customers about the superiority of Replicon’s services - this includes presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues
- Engage in and oversee the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined
- Work closely with Product Management and associated teams to develop future product direction and strategy - providing valuable input from the field
- Administer and collect all technical inputs for Proof of Concept and prepare presentations for validation solutions
- Prepare and configure all customer integration and configure products to ensure optimal levels of customer satisfaction
2. Marketing
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Strong writing skills, understand tone, voice, style
- Experience working with Analytical and A/B testing tools, such as CrazyEgg, ClickTale, Google Analytics, PageSpeed Insights, Heap, Optimizely, VWO, etc.
- Strong understanding of A/B testing, multivariate testing methodologies
- Strong analytical background
- Strong understanding of user experience
- Research, analyze and understand what website visitors are looking for when they visit Replicon.com
- Create hypothesis to test, decide what to test and when/how long to test for, and interpret the results
- Identify, monitor, and report on website performance metrics
- Make recommendations for improvements to the website
- Create compelling call to actions tailored to individual buyer personas on website
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Profitable, stable global customer base - some of whom have been with us for almost 20 years!
- An in-house creative and product marketing team that you will work with on demand generation channels across all of our solutions.
- Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
- Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013
- A lot of creative work of analyzing trends and results, while simultaneously thinking creatively about improvements and strategies
- Clear goals with an opportunity to learn new things and explore
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- 3+ years of experience in digital marketing roles focused on B2B
- Must have an understanding of Campaign Marketing elements and market research methods
- Knowledge in marketing data analytics
- Proficiency on marketing software’s
- Proven ability to analyze data, spot trends and identify the opportunities for future prospects
- High level of organization and communication skills, attention to detail, and ‘hands-on’ approach
- Ability to consistently deliver high quality work in a dynamic, deadline-driven environment
- Ability to quickly learn new tools, and adapt to new processes
- Preference for working in a collaborative, cross-team, cross-cultural environment
- Bachelor’s degree in marketing or a related field
- Work closely with cross-functional teams and key stakeholders to develop marketing campaign ideas
- Conduct industries research on customers requirements, habits and trends to contribute to the effectiveness of all marketing campaigns
- Plan, lead and implement different marketing campaigns, working closely with the content team to support the execution on time
- Assist in analyzing marketing data, campaign results, conversion rates to help shape future marketing strategies
- Communicate opportunities to try innovative new methodologies and improve the analytical procedure
- Communicate effectively with key stakeholders from across the business
- Will deliver high quality work in a dynamic, deadline-driven environment
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues concentrating on the Marketing Operations
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 6+ years of extensive experience working as a content professional/editor in a reviewing capacity in an IT company
- A Bachelor’s degree from a reputed University
- Strong interpersonal and communication skills. Strong command over English & the opted language (verbal and written) and good attention to detail. Must have good proficiency in both written and spoken English
- Experience in Microsoft products and Google Workforce applications
- Good editing and proofreading skills
- The expertise to identify and remove irrelevant content/fluff
- Provide end-to-end editorial support to the Content Marketing team
- Review content for quality based on the content guidelines followed by the team
- Thoroughly check content and copy for quality and accuracy
- Make suggestions, approve, or disapprove content based on the review checklist:
- Check Grammar / Syntax / Punctuation
- Check Sentence Construction / Use of Jargons / Simpler Words and Sentences
- Check Flow / Narrative / Readability
- Check Tone and Voice (Active or Passive)
- Check Spelling (US, UK, etc.)
- Check Spacing and Case (Sentence Case, Title Case, etc.)
- Check Subject Matter Relevance - contact SME if required
- Check Sources of Facts and Figures and Cite Them
- Check and suggest impactful call to action (CTA)
- Review customer-facing emails and provide continuous feedback to the Content Marketing team
- Be the custodian of the content guidelines of Replicon
- Address questions/issues from the Content Marketing team regarding the review process
- Prepare and maintain training documents for writing content effectively. Follow and maintain the internal quality process thoroughly
- Act as an SME for content quality and provide specific and timely feedback to the content marketing team
- Must be able to effectively and efficiently complete difficult content review goals and assignments
- Ensure timely delivery of content as per the given deadlines
- Make edits to the content to best serve the purpose that the team is trying to achieve collectively
- Provide comprehensive, solution-oriented feedback and suggestions to the Content Marketing team members, with a strong focus on improving the quality of writing
India , Remote
- A Software Product Development company with a market leading enterprise solution.
- Profitable, stable global customer base - some of whom have been with us for almost 20 years!
- Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
- Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
- A team that thrives on collaboration and enjoys the process of working together to create successful marketing programs that ultimately turns leads into customers!
- Undergraduate/Graduate in Journalism, Communications, Marketing or similar discipline
- 8+ years of total professional writing experience, with 2+ years in a B2B technology company selling across the globe
- Amazing research, analytical, and decision-making skills
- Demonstrated ability to set timelines and juggle multiple tasks for several projects at the same time, often on short timelines
- SEO and SEM knowledge
- You’re a grammar geek who is tickled by beautiful and well-formed sentences
- Writing is a labour of love, but the mission and the message keep you going
- Conceptualize and create content that will educate, enlighten and entertain our audiences.
- Write persuasive copy that encourages action in prospects and customers, demonstrates thought leadership and strengthens brand awareness for the company’s solution.
- Produce all types of content (long and short form) including blog posts, articles, case studies, newsletters, ad copy, emails and other public-facing materials.
- Collaborate with the marketing team to get the content published and distributed through digital and print media including the company’s website and social channels.
- Monitor analytics to measure the effectiveness of our content strategy.
- Work with the marketing team to participate in and help coordinate other marketing initiatives.
India , Remote
Replicon, the Time Intelligence™ company, has a comprehensive suite of products, powered by the Time Intelligence Platform, to manage enterprise time, projects, people, costs, gross pay & profits. We support more than 1.6 million people across thousands of customers spanning 80+ countries around the globe.
The Copy Writer is accountable to craft and edit a wide variety of marketing collateral including ad copies, email subject lines, blogs, whitepaper, email communication, press releases and more. The Writer will work closely with the Creative team to ensure that all pieces of creative share unification between the verbal and visual message. Responsible to keep corporate strategy in mind when developing any ideas or copy. This position will directly report of Director of Creative Services and requires extensive collaboration with key stakeholders.
This person will be collaborating with counterparts in our Silicon Valley, USA office including our Senior Executive Team.
- A Software Product Development company with a market leading enterprise solution.
- Profitable, stable global customer base - some of whom have been with us for almost 20 years!
- An in-house creative and product marketing team that you will work with on demand generation channels across all of our solutions.
- Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
- Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
- A lot of creative work of analyzing trends and results, while simultaneously thinking creatively about improvements and strategies.
- 5+ years of experience in digital marketing roles focused on B2B
- Must have highly creative skills- can make mundane sound compelling
- High level of organization and communication skills, attention to detail, and ‘hands-on’ approach
- Ability to consistently deliver high quality work in a dynamic, deadline-driven environment
- Ability to quickly learn new tools, and adapt to new processes
- Preference for working in a collaborative, cross-team, cross-cultural environment.
- Bachelor’s degree in marketing or a related field
- Review and analyze client's core positioning, message, target audience, objectives to incorporate in the copy
- Work with the Creative team to brainstorm and deliver copy content to accompany visual elements (e.g. brand personality, brand positioning statement, campaign concept and content, audio scripts, newsletters, brochures, website copy, posters print ads)
- Write clear, persuasive, catchy, original copy both short form and long form content
- Ensure all content complies with Replicon’s guidelines. Modify and redevelop copy in response to feedback
- Lead process of defining and refining Replicon’s brand voice and tone; edit external communications copy as needed; ensure all corporate materials remain within brand tone and style
- Conduct additional research of client landscape; be familiar with the Replicon’s product/service and competitors
- Keep current with emerging digital technology, creative and marketing strategies
- Present initial ideas to Creative Director for approval
India , Remote
- A Software company with a market leading enterprise SaaS solution
- Profitable, stable global customer base - some of whom have been with us for almost 20 years
- Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™
- Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013
- A team that thrives on collaboration and enjoys the process of working together to create successful marketing programs that ultimately turn leads into customers
- Exciting and challenging work to create and maintain a brand strategy that optimizes our corporate brand with unique product - line brands that need to be integrated into a holistic view
- BA/BS in Journalism, Communications, Technical Writing, Marketing, English or Liberal Arts
- 10+ years of experience in content marketing, marketing communications, brand, design or a related roles
- 5+ years of marketing leadership experience in B2B SaaS product company
- Proven aptitude for creative thinking, taking mundane product features and turning them into compelling content and creative
- Strong attention to detail within tight deadlines
- An appreciation for collaborating with other business units and people to achieve perfection!
- Collaborate on the ideation and development of innovative marketing campaigns
- Be responsible for design across all areas of Replicon: brand, corporate identity, website, collateral, advertising, social, video, events, and more
- Accountable to create content and oversee design and online graphics to meet specific commercial or promotional needs, such as presentations, web images, email campaigns, videos, collateral and online/offline marketing campaign
- Drive the strategies and creative solutions that strengthen the Replicon brand and market leadership position
- Collaborate and execute on Replicon’s marketing plan, revenue-generation strategies, PR and social media
- Lead internal team members from content and graphic design where appropriate to deliver on all applicable marketing programs (marketing materials, sales support tools, email marketing campaigns, events, press releases, internal and external communications, etc.)
- Manage the global team of creative resources (graphic designers and copywriters) to get things done
- Promote continual improvement and a culture of excellence and accountability through driving creative discipline excellence
Canada , India, Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues concentrating on the Marketing Operations
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 2-4 years of web development experience for commercial websites
- Experience in all phases of website development lifecycle
- Be able to understand high-level concept & direction and develop web experience/web pages from scratch
- Experience developing div based or table less web pages from graphical mock-ups and raw images
- Hands on web development experience in standard web technologies (e.g., HTML, CSS, JavaScript, JQuery, Ajax, PHP)
- Ability to hand-code HTML, JavaScript and CSS
- Must be proficient at resolving cross-browser compatibility issues
- Strong Photoshop (6,7) experience
- Experience on cross Device Mobile web development
- Should have knowledge of Web Developing tools like Firebug, FTP etc.
- Ability to juggle multiple projects/priorities & deadline-driven
- Strong problem identification and problem solving skills
- Excellent communication skills
- Ability to work effectively as a team member, across project teams, and independent
- Lay the groundwork for web-based assets (e.g., web pages, HTML emails, and campaign landing pages)
- Work closely with marketing and web team members to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables
- Take care of the ongoing activities of the websites. (i.e. blog post, articles etc.)
- Develop the new pages and functionality as per the business demand
- Establish coding guidelines and provide technical guidance for other team members
- Develop innovative, reusable Web-based tools for activism and community building
- Maintenance and administration of website file repository
- Handle website deployment and build process
- Ability to judge and optimize page performance
- Ability to understand SEO concepts and implement into page designs
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues concentrating on the Marketing Operations
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Degree in Graphic Design or related studies
- Minimum of 3 years professional design experience
- Comprehensive knowledge of Adobe Creative Suite: Illustrator, XD (Must), Photoshop, InDesign
- Strong understanding of all aspects of graphic design, digital/print design, and audiovisual arts
- Familiarity with HTML, CSS and WordPress is a plus
- Experience with video editing software (like Adobe Premier & After effects) is a plus
- Able to work effectively with executive management teams and cross-functional teams, including offshore web development teams
- Enthusiastic and have a deep understanding of emerging design trends and innovations
- Able to take initial direction and work independently to achieve concept
- Proactive in seeing projects through completion
- Flexible in receiving and implementing feedback
- Uphold and enhance the design parameters (style guide) and specifications for all Replicon creative
- Create and/or assist in the creation of marketing materials including:
- Website responsive pages
- Landing pages, blogs and emailers for digital marketing and campaigns
- Social Media Creatives
- Infographics
- Datasheets
- eBook layouts and imagery
- Content templates
- Corporate presentations
- Promotional videos
- Trade show booth layout and swag - t-shirts, posters, print collateral
- Ensure all creative, marketing, and corporate materials conform to brand standards for consistency in visual identity, messaging and positioning including voice and personality
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues concentrating on the Marketing Operations
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Graduation is a must
- Minimum 1 year of relevant work experience (**Total exp <2.5 yrs)
- Excel at online research; possess knowledge of data providers online
- Good written and verbal communication and interpersonal skills
- Working knowledge of Microsoft Excel
- Ability to organize, multi‐task, work independently on several projects and meet deadlines
- Familiar with using ZoomInfo, Hoovers, LinkedIn and other search engines
- Research new target and strategic accounts and contacts using various online tools
- Identify and manage data cleansing process of Accounts and Contacts in Salesforce.com
- Research and associate contact and account records accurately in Salesforce.com
- Take up ad-hoc requests
- Proactively engaging in maintaining the health of database
Canada , India, Remote
As a pioneer in Knowledge Workforce Management, Replicon elevates people as a strategic asset within organizations, improving operational productivity, performance, and profitability. Replicon caters to 7800 clients in 80 countries with 1.5 million users on a daily basis. With over 26 years of industry leadership, Replicon continues to innovate new approaches to effectively manage people’s time, their skills, projects and resource utilization. Replicon’s Knowledge Workforce Management Solution enables organizations to seamlessly collect, and process data related to people, projects, skills and time, ensuring a single source of truth for harmony across business functions. Our innovative solution is powered by ZeroTime™ to harness the power of data in real time and eliminate all manual processes.
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues concentrating on the Marketing Operations
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Good knowledge of latest web application development trends and web tools/technologies
- Good understanding of fundamental design principles behind scalable applications
- Good understanding of OO principles, Algorithms and Data Structures
- Good in Application Architecture and in relational database designing including caching systems
- Excellent problem solving, debugging and troubleshooting skills [Client side, Server side, Database]
- Expert knowledge in core PHP and at least 1 MVC framework from Laravel, Zend, Yii, Symfony, Codeigniter and Cakephp
- Good knowledge with implementing and consuming web services (REST/SOAP/XML, etc.)
- Good knowledge of ORM concepts
- Expert knowledge in at least MySQL or PostgreSQL.
- Experience with UI: HTML, CSS, Twitter Bootstrap or similar framework
- Expert level skills in one or more of core JavaScript/JSON/jQuery/AngularJS
- Experience in CMS tools like WordPress, Drupal
- Experience in working with GIT, SVN or similar SCM tools
- Experience working using CLI in Unix/Linux server environments
- Produce high-quality, commented and documented code that will easily be maintainable
- Gather requirements and perform technical leadership duties to deliver and support applications and solutions
- Practice and mentor Agile and Continuous Development practices
- Collaborate with a cross-Functional team to discuss and understand software requirements and design/implement flow
- Write clean, reusable, tested and efficient code that uses best practices
- Continuous self-code review, bug fixing and performance tuning to make the application robust
- Focus on Cross-browser/Responsive user interfaces with high attention towards details and user accessibility
- Follow agile based SDLC, including daily standups with client using voice/video and text
- Must take the ownership in delivering high-performance application with complete knowledge of End-to-End system
- Develop a framework of technical design and architecture of products taking functionalities, maintainability, and performance into account
- Good at building test-cases
- Break down complex requirements and workflows into elegant technical solutions and architectures
- Respond to bug reports with correction plans as well as root cause analysis to prevent future issues
- Leverage third party APIs to build integrations with other systems
- Recommend ways to improve performance, scalability, reliability, and security
- Improve application observability by adding custom metrics, monitoring, and logging
- Participate in project scoping, resource planning, and timeline estimation
India , Remote
- A stable and profitable Software Product Development company with a market leading enterprise solution and an established global customer base
- Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™
- In-house corporate project with internal stakeholders, in the marketing department of Replicon, planning and optimizing the effectiveness of online marketing campaigns
- Exposure to multiple campaigns giving you lots of variety and challenging work
- A lot of creative work of analyzing trends and results, while simultaneously thinking creatively about improvements and strategies to optimize campaigns
- University Degree
- 10+ years of total experience, with a minimum 4+ years of related analytical experience
- Strong oral and written communication skills to present and collaborate with internal stakeholders
- Advanced Excel skills and experience with web-analytics software and data visualization tools such as Google Analytics, Heap, Google Data Studio and Tableau
- Self-motivated, responsive, professional and dedicated to problem-solving
- Prior experience working with North American customer would be a plus
- Analyze online user behavior, conversion data, customer journeys, funnel analysis and multi-channel attribution across Replicon’s online marketing strategies
- Perform campaign analysis with an ability to derive a narrative that includes key highlights, basic insights & recommendations for any programs/campaigns
- Participate in the design of new campaigns strategy across domains and channels (outbound, Inbound, Social Media, Paid, etc.)
- Monitor the performance of campaigns during the execution period, recommending adjustments as needed
- Communicate opportunities to try innovative new methodologies and improve the analytical procedure
- Benchmark performance across all online channels and advise on KPIs based on performance analysis
India , Remote
- A stable and profitable Software Product Development company with a market leading enterprise solution and an established global customer base
- Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™
- Opportunity to be part of a global company and contribute towards building an exciting business
- In-house corporate project with internal stakeholders, in the marketing department of Replicon, planning and optimizing the effectiveness of online advertising campaigns
- Exposure to multiple campaigns might give you lots of variety and challenging work
- A lot of creative work of analyzing trends and results, while simultaneously thinking creatively about improvements and strategies to optimize a PPC campaign
- Minimum 6+ years of experience
- Professional certification in AdWords is a plus
- Professional experience in analysis of data and reporting
- Extensive knowledge of paid search methodologies and techniques for managing search campaigns on Bing/Yahoo and Google
- Outstanding knowledge of analytics tools, e.g. Google Analytics, Tableau, WebTrends etc
- General understanding of SEO and advanced digital marketing skills
- Familiar with all Social media sites and platforms e.g. Instagram, Facebook, Yahoo etc
- Understanding of HTML and XML will be an added benefit.
- Self-starter with a positive outlook
- Analytical and inquisitive, with excellent attention to detail
- Passionate about biddable media with a general thirst for digital knowledge and a significant interest in new platforms and channels
- Come up with new campaign ideas with basic framework, then flesh out all the details when approved
- Effectively manage a team of PPC Executives and PPC Specialists, ensure that every team member is motivated
- Continually identify improvements in the process, bring up efficiency recommendations based on data and analysis
- Execute google strategy based on agreed upon parameters leveraging a team of PPC Specialists and PPC Executives using data and process in specific regions
- Participate and contribute in the growth of PPC channel strategy
- Tracking daily, weekly & monthly KPI's to identify opportunities for improvement in performance & regularly reporting to management
- Manage PPC and Paid Media campaigns across all social and retargeting networks
- Work with the CRO team to Implement A/B and multivariate testing to continuously improve ROI and performance
- Use key programs such as Google Adwords, Google Analytics, Microsoft Bing, Yahoo etc. to analyse and report on all PPC campaigns for Replicon
- Keep up to date with the latest developments and trends across PPC and Paid Media
- Audit and validate the work of specialists and executives
- Build an effective team and continually recruit to keep staffing level stable optimum
- Oversee the team PPC Specialists & PPC Executives - Mentor, manage and train the team members
India , Remote
- A stable and profitable Software Product Development company with a market leading enterprise solution and an established global customer base
- Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues concentrating on the Marketing Operations
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 1 – 3 years’ experience in Digital Marketing / Search Engine Marketing (SEM) / Paid Search (PPC)
- Experience working with popular PPC ad platforms (AdWords, Yahoo, Bing, Facebook etc)
- Proficiency in managing PPC campaigns
- Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools
- Proficiency in MS Excel, PowerPoint, and Word
- BS/BA degree preferred
- Check rankings of google adword keywords in named regions using VPN
- Populate the the site ranking data in the reporting excel file
- Build reports and communicate performance with stakeholders
- Perform keyword research to see the status of every keyword put on bid
- Use web analytics software to monitor the performance of campaigns and landing pages
- Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance with PPC goals
- Populate bid keyword costs data if possible, in the reporting excel file
- Send upstream to specialists for analysis
India , Remote
- A stable and profitable Software Product Development company with a market leading enterprise solution and an established global customer base.
- Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
- Opportunity to be part of a global company and contribute towards building an exciting business.
- In-house corporate project with internal stakeholders, in the marketing department of Replicon, planning and optimising the effectiveness of online advertising campaigns.
- Exposure to multiple campaigns giving you lots of variety and challenging work.
- A lot of creative work of analysing trends and results, while simultaneously thinking creatively about improvements and strategies to optimise a PPC campaign.
- 8+ years of total experience, minimum 2 / 3 years’ experience as PPC Manager / Digital Marketing Manager overseeing PPC activities.
- Professional certification in AdWords is a plus.
- Professional experience in analysis of data and reporting.
- Extensive knowledge of paid search methodologies and techniques for managing search campaigns on Bing/Yahoo and Google
- Outstanding knowledge of analytics tools, e.g. Google Analytics, Tableau, WebTrends etc.
- General understanding of SEO and advanced digital marketing skills.
- Familiar with all Social media sites and platforms e.g. Instagram, Facebook, Yahoo etc.
- Understanding of HTML and XML will be an added benefit.
- Self-starter with a positive outlook.
- Analytical and inquisitive, with excellent attention to detail.
- Passionate about biddable media with a general thirst for digital knowledge and a significant interest in new platforms and channels.
- Effectively manage a team of PPC Executives and PPC Specialists, ensure that every team member is motivated.
- Continually identify improvements in the process, bring up efficiency recommendations based on data and analysis.
- Execute google / bing PPC demand gen strategy based on agreed upon parameters leveraging a team of PPC Specialists and PPC Executives using data and process in specific regions.
- Participate and contribute in the growth of PPC channel strategy.
- Tracking daily, weekly & monthly KPI's to identify opportunities for improvement in performance & regularly reporting to management.
- Manage PPC and Paid Media campaigns across all social and retargeting networks.
- Work with the CRO team to Implement A/B and multivariate testing to continuously improve ROI and performance.
- Use key programs such as Google Adwords, Google Analytics, Microsoft Bing, Yahoo etc. to analyse and report on all PPC campaigns for Replicon.
- Keep up to date with the latest developments and trends across PPC and Paid Media.
- Audit and validate the work of specialists and executives.
- Build an effective team and continually recruit to keep staffing level stable optimum.
- Oversee the team PPC Specialists & PPC Executives - Mentor, manage and train the team members.
India , Remote
- A stable and profitable Software Product Development company with a market leading enterprise solution and an established global customer base.
- Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues concentrating on the Marketing Operations
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 2 – 5 years of SEM experience in developing & managing PPC campaigns across Google, Microsoft Bing, Facebook, Yahoo etc.
- A bachelor’s degree, preferably in Marketing, Digital Media or a related field
- Familiar with all Social media sites and platforms e.g. Instagram, Facebook, Yahoo etc
- Outstanding knowledge of analytics tools, e.g. Google Analytics, Tableau, WebTrends etc
- Analytical, with the ability to interpret information, news, data and research quickly and distil the most important/relevant information for intelligent strategic development
- Google AdWords and Google Analytics certification would be a PLUS
- Take effective care of all PPC bid management, strategically raising and lowering your keyword bids to get the most out of your Google Ads budget
- Ensure that site rankings are on top, 1st or 2nd; Bid up if site is not at target ranking & Bid down the same is at target ranking
- Run and optimize different PPC (Pay per click) campaigns, analyze rankings, bid and budget to determine bid adjustment for each keyword based on campaign settings
- Manage campaigns on search platforms like Google AdWords, Microsoft Bing, Yahoo, Facebook etc
- Compare each bid to ensure that it continues fall into approved budget
- Track KPIs to evaluate performance and pinpoint issues
- Deliver reports for administration and management
- Discover approaches and ways to decrease the risk of click fraud
- Stay up to date with PPC (Pay per click) and SEM (Search Engine Marketing) trends
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around product marketing
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Top Vendor in Project Time Tracking and Workforce Management
- 10+ years experience in software product marketing background preferably B2B applications in the cloud
- Very strong understanding and skills on how to communicate using web mediums like websites, videos, email newsletters, webinars, blogs, etc
- Excellent people and management skills to interact with staff, colleagues, cross-functional teams and executive team
- Very strong written communication and presentation skills
- Analytical and inquisitive nature, with excellent attention to detail
- Bachelor’s in tech with an MBA is desirable
- Manage go-to-market strategies - owning and executing product marketing for your products by developing the product positioning and messaging; also working with cross-functional teams to design and deliver integrated marketing campaigns to drive customer acquisition
- Sales enablement – communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of your products. Helps sales teams through the sales cycle with relevant messaging and tools
- Marketing programs – Develop various email, webinar and other online marketing programs for their various campaigns
- Product launch – work with the product management team in product launch planning and manage the cross-functional implementation of the plan
- Market intelligence – Conduct ongoing market research and gain expertise about buyers, how they buy and their buying criteria; be the expert on your competition and how to crush them
- Collateral creation - own the creation of the whole spectrum of sales tools and collateral (PowerPoint presentations, datasheets, white papers, customer case studies, demos, and training materials) to communicate the value proposition of Replicon’s products and solutions to customers, prospects, and the sales team
- Build and lead customer marketing programs. Engage in on-going dialog with customers
- Track business performance. Identify levers in improving business performance and champion necessary initiatives to improve. Synthesize and present complex data set to an executive audience
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 7+ years of Project Management experience.
- Excellent verbal and written communication skills
- Project Management certificate Or Agile Project Management Certification (ex. PMP/PMI) is an asset
- Bachelor's degree
- Thorough understanding of the Product Development Lifecycle
- Demonstrate strong leadership and organizational abilities
- Proven ability to lead large groups, direct multiple projects & status meetings
- Recent work experience for a Software Company that works with Agile Methodology is preferred
- Working with teams in multiple locations and time zones is a plus
- Able to work effectively with executive management teams and cross-functional teams, including offshore web development teams
- Able to establish project goals, milestones, and procedures, define roles and responsibilities, acquire project resources, coordinate projects throughout company, monitor project progress, manage multiple projects
- Create and own project plans for all marketing initiatives
- Lead and drive daily meetings on multiple projects for marketing
- Communicate with key stakeholders to keep project and deliverables on track
- Plan ahead, remove impediments, and get tasks to completion
- Responsible for facilitating team communication regarding team issues
- Participate in the Daily Project Review and communicate information up and down the line
- Escalate issues, slips and come up with innovative ways to get things back on track
- Responsible for running and implementing continuous improvement initiatives
- Overall project management
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Overall 3-5 years in Web development / Web site testing domain
- Graduate from a reputed University
- Strong knowledge of HTML 5 and CSS3
- Exposure to jQuery, Java Script, PHP and WordPress is a big plus
- At least 2 plus years of previous experience working as a manual or automation tester or as a web developer, support, customization, or integration engineer
- University degree/diploma, preference for Business, Software Engineering, Computer Science
- ISTQB Advanced Level Test Analyst Certification is a plus
- Ability to detect functional deviations and regression defects against production environment
- Ability to isolate issues in the defects and provide root cause analysis
- Outstanding knowledge of browsers and practical experience working with IE and Firefox
- Strong cross-browser and responsive design test skills
- Hands –on experience with browsers’ built-in debugging tools
- Internet Explorer’s F12 Developer Tools
- Firefox’s Web Developer Tools and the Firebug add-on
- Chrome’s Developer Tools
- Safari’s Web Inspector
- Ability to recognize hidden errors, performance bottlenecks and web layout issues
- Experience interacting with page resources such CSS, web database, application cache, cookies
Canada , India , Remote
- A Software Product Development company with a market leading enterprise solution
- Profitable, stable global customer base - some of whom have been with us for almost 20 years!
- An in-house creative and product marketing team that you will work with on demand generation channels across all of our solutions
- Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™
- Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013
- A lot of creative work of analyzing trends and results, while simultaneously thinking creatively about improvements and strategies
- 5+years of experience in digital marketing roles focused on outbound B2B
- Expertise of analytics methodologies, competitive analysis, surveys, and market trends
- Proven ability to analyse data, spot trends and identify the opportunities for future prospects
- Excellent knowledge of MS Excel is required, and knowledge of additional marketing data and analytics platforms, and/or familiarity with concepts of data science would be an advantage
- High level of organization and communication skills, attention to detail, and ‘hands-on’ approach
- Ability to consistently deliver high quality work in a dynamic, deadline-driven environment
- Ability to quickly learn new tools, and adapt to new processes
- Preference for working in a collaborative, cross-team, cross-cultural environment
- Bachelor’s degree in marketing or a related field
- Should either be working or be flexible to work during the North American Shifts
- Monitor campaign execution and track response data in the system to enable accurate reporting and analysis
- Forecast, report and analyse program and tactic effectiveness
- Make data-driven recommendations and advocated for internal resources required to drive continued growth
- Create and disseminate key reports to internal and external stakeholders
- Perform ongoing analysis of top of funnel performance – clicks, webinar analysis, customer journey analysis etc
- Work closely with cross-functional teams to understand the needs and trends
- Analyse the lead pipeline, user needs and trends, conversion data, funnel analysis, tracking the lead progress and provide the insight on customer/ lead conversion
- Campaign Analysis on qualitative and quantitative basis, understanding of the industry needs and persona's involved, get the right messaging and the right use cases for particular issues
- Accountable for detailed reports on effectiveness of multi- channel campaigns, analysing the performance of campaigns and provide recommendations for improvements as needed
- Communicate opportunities to try innovative new methodologies and improve the analytical procedure
- Communicate effectively with key stakeholders from across the business
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around Sales
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- During this pandemic, we announced Replicon to be Virtual Organization as employee safety remains our foremost priority
- We have been continuously awarded every year in a category of Leader in Time Tracking and Professional Services Award by , Codie Award for Polaris PSA - The Best Project Management Software, Capterra Award for High rated on Capterra of Time Tracking, Professional Services, Time & Attendance Goodfirms Award for Top Rated Time Tracking Softwares
- We are continuously awarded with Stevie Award, Software World Award, SaaS Awards every year. To know more about our accolades journey Achievements and Awards
- Excellent written and oral communication skills
- Graduate with overall 5-7 years of experience with minimum 3 years of B2B sales management experience (preference given to those with experience in lead qualification/sales development experience and/or multi-tier management)
- Proven record of sales success in a similar enterprise software application environment
- Experience selling into global markets (particularly North American markets), not just local to India
- Successful track record in both a high volume transaction sales environment as well as a consultative/solution sales environment
- Strong analytical skills with the ability to see through complex data and present fact-based narratives
- Involvement with recruiting, hiring and training customer facing/sales employees
- Experience with a CRM solution (preferably salesforce.com) and experience with various marketing automation/campaign management technologies
- Willingness to work North American shift hours to meet the needs of the business demand.
- Build the new business sales pipeline for enterprise and mid market account executives
- Execute and monitor marketing and demand generation plans which will maximize lead to opportunity conversion (includes process improvements)
- Manage a team of outbound sales development specialists
- Manage and deliver a quota of qualified opportunities to the Sales team
- Identify areas for process improvement more proactively rather than reactively
- Monitor and evaluate the performance of new business opportunity development programs
- Collaborate with the Sales Managers, Directors and Marketing teams on business opportunities and focused account pursuits to ensure a consistent, steady and healthy sales pipeline
- Monitor KPIs (individual and Team)
- Motivate team to achieve targets and recognize top performers
- Find ways to improve conversions and keep the team on a forward trajectory
- Carry out data analysis and audits on a regular basis and make recommendations for improvement
- Communicate challenges to senior leadership in a timely manner
- People Management: Grievance addressable, Conflict Management, Mentoring etc.
- Participate in interviews for hiring needs
- Manage individual professional development
United States , Canada , India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around product marketing
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Top Vendor in Project Time Tracking and Workforce Management
- 18+ years’ experience in software product marketing background preferably B2B selling at Enterprise & Mid-Market Level with proven leadership experience
- Managed, built, and enabled a team of Product Marketing professionals in a B2B SaaS business environment
- Managed, and enabled a team of Product Marketing professionals in a B2B environment
- Very strong understanding and skills on how to communicate using mediums like websites, videos, email newsletters, webinars, blogs, etc.
- Excellent people and management skills to interact with staff, colleagues, cross-functional teams and executive team
- Analytical and inquisitive nature, with excellent attention to detail
- Translate Organization objectives into a GTM strategy, allocation of resources, and executions plans
- Lead a team of product marketers, organized through the teams, spanning all of Replicon’s products and services
- Review product’s positioning and messaging aligned with customers’ needs and behaviors. Lead go-to-market strategies - owning and executing product marketing by developing the product positioning and messaging; collaborate with cross-functional teams to design and deliver integrated marketing campaigns to drive customer acquisition
- Collaborate with the team for various product marketing initiatives inclusive of customer case studies, product videos and website content
- Review, refine and make recommendations on analyses conducted by the team
- Sales enablement – communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process. Help sales teams through the sales cycle with relevant messaging and tools.
- Marketing programs – lead a team of vertical marketing managers to develop various email, webinar and other online marketing programs for their various campaigns
- Product launch – Review and guide the product management team in product launch planning and manage the cross-functional implementation of the plan
- Market intelligence – Ensure to conduct ongoing market research and gain expertise about buyers, how they buy and their buying criteria; be the expert on your competition and how to crush them
- Collateral creation – Accountable for creation of the whole spectrum of sales tools and collateral (presentations, datasheets, white papers, customer case studies, demos, and training materials) to communicate the value proposition of Replicon’s products and solutions to customers, prospects, and the sales team
- Build and lead customer marketing programs. Engage in on-going dialog with customers.
- Responsible for the selection, development, performance management and continuous recalibration of the product marketing team
India , Remote
- A Software Product Development company with a market leading enterprise solution.
- Profitable, stable global customer base - some of whom have been with us for almost 20 years!
- An in-house creative and product marketing team that you will work with on demand generation channels across all of our solutions.
- Recently been named as one of the Top 5 Vendors in Workforce Management by Constellation ShortList™.
- Continuously been recognized by the Stevie Awards for Sales and Customer Services since 2013.
- A lot of creative work of analyzing trends and results, while simultaneously thinking creatively about improvements and strategies.
- 10+ years of experience in marketing roles focused on outbound B2B, SaaS online campaign designing and execution
- Experience of working in global market (NA/ EMEA/ and or ANZ).
- Experience on Industries/ Vertical focused is a plus
- Experience in handling Nurture/ Customer Cross-Sell/Upsell campaign is a plus
- Experience in working directly with product marketing team to build pipeline and accelerate deals in the pipeline
- Ability to manage multiple projects in an agile and deadline-driven environment.
- You love digging into data - analyzing performance metrics for different marketing campaigns.
- Preference for working in a collaborative, cross-team, cross-cultural environment.
- People Management Experience is a plus
- Bachelor’s degree in marketing or a related field; MBA is a plus
- Work closely with Product Marketing team for in depth market research and create demand generation action plans closely
- Detail and in-depth market research, competitive analysis, quantitative analysis on savings, ROI, price determination, understanding of the industry needs and persona's involved
- Design, develop and execute strategies for new lead generation through campaign programs
- Improve the efficiency and effectiveness of our marketing automation system to better leads, increase conversion rates to marketing qualified leads and improve the integrity of the overall database
- Define strategies for improving nurture/customer campaign performance and drive programs towards optimizing specified KPIs.
- Project manage nurture/customer campaign execution with cross-functional teams, including development of project timelines and management of project tasks to ensure timely launch and on-going optimizations.
- Brief development for all campaign programs to ensure goals are clearly defined and measured appropriately.
- Analyze campaign data to provide impactful insights and make recommendations on campaign optimizations and future marketing strategies
- Responsible for effective setup and tracking of campaigns to assess and optimize campaign performance and provide recommendations
- Perform impactful competitive analyses across marketing channels to inform on campaign and site optimizations and report on insightful observations and recommendations.
- Accountable for setting targets for lead generation as per the industry. Support the team for annual targets by providing marketing programs and sales tools
- Maintain excellent vendor relationship/management skills - Identify the appropriate vendor rep and maintain relationship
- Develop outbound campaign programs that significantly increase the marketing database and overall pipeline
- Accountable to work closely with the content marketing to create campaign content to achieve lead generation results
3. Product Management
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 5 to 10 years of industry experience in Product or Program management, with at least 3 years working on a Cloud or SaaS enterprise business application
- Candidates with 3-5 years of experience in enterprise Cloud/SaaS solution implementation or Solution Engineering or Customer Success Management or implementation Project/Program management experience would be strongly considered
- Strong use of analytics, user research and business cases to drive decisions and improve products
- Understand the importance of listening to customers, understanding what they are trying to do, and translating that into product capabilities
- Proven track record of delivering product capabilities from concept through iterative cycles of requirements, design, and implementation to successful release to end-users
- Strong leadership qualities and ability to work with/influence cross-functional teams (Marketing, Sales, UX, Engineering, QA, Customer Success, and Support)
- Agility and bias toward action with ruthless prioritization and accountability for results
- Deep knowledge of application design principles and experience applying them to build complex software applications
- Excellent organizational, prioritization, and communication skills with high attention to detail (sweat the small stuff)
- Work closely with senior management to execute on the product strategy and prioritized product roadmap for targeted business segments
- Own and execute collection, description, analysis, synthesis and prioritization of new product functionality, providing recommended action to management within the confines of product management process
- Work closely with the engineering teams and other PMs helping scope, plan, and execute on planned product commitments, new product capabilities and services
- Analyze and manage key performance metrics for usability, performance, reliability, and scalability - continually looking for opportunities
- Engage internal and external stakeholders to review and get back feedback on requirements, designs and finished features
- Demonstrate product features, business challenges and solutions to internal and external stakeholders
- Create functional specification documents containing detailed use cases for internal and external consumption as well as work with other product managers and architects to finalize feature designs and reviews
- Support the process of translating functional requirements to user stories for use in Agile development
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 5+ years experience writing user documentation for software products
- Technical Communication degree or equivalent
- Excellent communication skills, including a concise and direct writing style
- Experience building and proactively maintaining content for customer-facing portals
- Can provide self-edited samples that demonstrate all of the above
- Experience working in a software development environment
- HTML coding skills
- Exceptional attention to detail
- Experience working with customers to understand their business requirements
- Flexibility suited to an iterative development process
- Actively engage with customers to find out how they use our product and what they need help with
- Create and maintain content that helps users complete their tasks, understand concepts, and get answers to their questions
- Work closely with product managers, review specs and prototypes, and interact with the software to learn how features work
- Take a proactive approach to understand the customer’s business problems and their users
- Constantly monitor customers usage and feedback and refine the content accordingly
- Organize content so answers are easy to find
- Consistently apply style and process guidelines
- Take ownership and manage the complete process for each document, including authoring, editing, review, testing, and delivery
- Ensure documentation accuracy by verifying functionality in development builds
- Keep up to date on design changes throughout the development process
- Look for other avenues to assist customers beyond traditional product documentation
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 10 years of experience in UX Design (not visual)
- 3 years of experience managing or leading design teams
- Experience shepherding designs throughout an agile development process
- Experience balancing product, development, and user-centered goals
- Experience working on a product from inception to shipment
- Effectiveness in working across organizational boundaries to define, manage, and prioritize work
- Excellent communication, presentation, interpersonal, and analytical skills. Able to understand complex problems and find simple solutions. Can communicate complex interaction concepts clearly and persuasively to different audiences
- Provide leadership, direction, and mentorship for a team of UX Designers. Leading through example to deliver complete designs that advance our product and business objectives
- Deliver a UX vision, along with a plan for evolutionary, iterative updates, that actualize the larger vision over time
- Supporting team in understanding of business processes to envision and deliver end-to-end experiences that help users to feel connected, productive, and successful
- Critique design work and providing actionable feedback to ensure design quality.
- Collaborate cross-functionally with product management, and engineering to ensure a smooth product development process. Fostering a shared understanding of the user-centric intersection between design, customers, business, and engineering
- Understand our domain and our product strategy to understand and communicate the ‘why’ behind your team’s work
4. R&D
Canada , Remote
- 5-10 years of experience assembling, leading and managing a team of highly skilled security personnel
- Security certification(s) such as CISSP an asset
- Deep understanding Risk Registrar inventory, documentation and management.
- Successful track record of Security Incident Response Program management.
- Experience securing Cloud environments (SaaS, IaaS, PaaS), AWS exposure an asset
- Passion and prior experience in a software development company, working with enhancing security within Continuous Integration/Continuous Delivery pipelines.
- Direct or demonstrable experience with continuous auditing of policies and controls
- Understanding and adherence to compliance frameworks such as SASE18 SOC1 and SOC2, ISO27001, GDPR, CCPA and FedRAMP
- Proven ability to thrive in a fast-paced environment and learn new technologies
- Strong communication skills and the ability to work closely with others and cross-functionally
- Knowledge around identity management, authentication, and encryption.
- Knowledge around data analytic platforms, specifically for security use cases.
- Demonstrated Project Management (PM) competencies: budget and timeline management, scope management, risk management, timely decision making, effective team building, ability to prioritize and delegate appropriately and deal with changing priorities
- Develop and maintain security Key Performance Indicators
- Global organization
- Work-from-home model with periodic office visits.
- Team lunches, team events, flexible work environment
- Relentless desire to continuously improve
United States , Canada , Remote
- Software development skills across the entire stack – UI, Services, Data and Infrastructure
- Technology toolbelt that includes leading edge languages and tools with knowledge on when and why to use them
- Having experience with AWS is an asset, but any Cloud infrastructure platform is a strong starting point (eg. Microsoft Azure, Google Cloud)
- Adopt industry best practices in all of your projects - TDD, CI/CD, Infrastructure as Code, linting
- Pragmatic enough to deliver an MVP, but aspirational enough to think about how it will work with millions of users and adapt to new challenges
- Desire and capability to take ownership of an application’s stack, quality, architecture, deployment and tooling to give our millions of customers a great experience
- Readiness to hit the ground running – you may not know how to solve everything right off the bat, but you will put in the time and effort to understand so that you can
- TypeScript / JavaScript
- React.js
- Ember.js
- Apollo GraphQL
- Node.js, including Express.js
- C# / .NET
- Python
- Docker
- PostgreSQL
- Amazon Web Services (AWS) technologies, including, but not limited to, S3, EC2, RDS, Lambda, DynamoDB, SQS, SNS, ECS, Kinesis, CloudWatch
- Terraform
- Agile development environment delivering functionality to production every day
- Global engineering teams with a transition happening from primarily in-office (pre-pandemic), completely work-from-home (pandemic), to a hybrid in-office & work-from-home model (future, 2022 and onwards)
- Relentless desire to continuously improve
- Flexible work options: virtual first / permanent work from home
- Long-term savings: matching RRSP contributions
- Health and Dental plan fully covered by Replicon
- Health spending account
- In-house training initiatives: in-house training, online training, mentoring, paid internships
- Employee charitable involvement
- Social events: holiday party, local outings (when possible)
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- BS/MS degree in Computer Science or similar
- Holding ISTQB certifications higher than Foundation level is a plus
- Previous 1-5 years of experience in QA, customer success management, solution engineering, or product support
- Basic in programming in any object-oriented language
- 1-5 Years testing SaaS applications (web and mobile applications, serverless microservices)
- Experience working in an Agile/Scrum development process. Candidates coming from Waterfall-based processes will not be considered.
- Hands on experience identifying console errors, network GET/POST, cookies, cache
- Previous experience working in a team that deploys web apps built on cloud-native technologies through full CI/CD controlled environments is a plus
- Proven experience working with APIs (e.g. GraphQL-based) is a plus
- Understanding infrastructure-as-code, code + pipelines, Kubernetes and/or Docker is a plus
- Familiar with Amazon Web Services (S3 SQS, SES, RDS, Lambda, etc) is a plus
- Proven experience creating and designing tests for APIs (e.g. REST) is good to have
- Experience with feature flags (e.g. LaunchDarkly) is a plus
- Solid understanding of how web works, Web Application Security concepts, threats, exploits and prevention. Experience with manual and automated security testing. Knowledge of XSS is preferred
- Experience testing apps developed using frontend frameworks e.g. React is preferred
- Hands on experience on HTTP proxy tools like Firebug, Fiddler or similar is a plus
- Previous experience organizing and executing test cases in TMSs is good to have
- Some exposure to database management (Restores, Backups, migrations, running queries) activities preferably on PostgreSQL) is a plus
- Experience doing accessibility testing is preferred
- Experience doing localization testing is preferred
- High adaptability to frequent requirements changes and flow through deployment releases
- High ability to multitask and work on multiple streams during the day
- Able to detect scalability and reliability issues in the application
- Exposure in testing web services using SoapUI or similar tools
- Ability to read requirements and build test coverage
- Ability to learn the product quickly
- Ability to demo the application or a defect
- Apply your knowledge of testing and testability to influence better software design, promote proper engineering practice and foster testability, accessibility, privacy and other advanced quality concepts across all Replicon products
- Responsible for improving developer and automation engineering team’s test coverage
- Ensuring the code provided is tested at the appropriate level (unit test, integral/functional, UI)
- Identify defects and test application from the end user perspective, understanding the domain
- Write clear, actionable defect reports
- Work closely with engineering teams to ensure quick turnaround on fixes
- Contribute to delivering the solutions that provide seamless time capture and management solutions for multiple purposes in an organization such as employee pay, job costing and customer billings
India Remote
- Ability to manage at least 2 scrums simultaneously
- Manage each project’s scope and timeline
- Coordinate sprints, retrospective meetings and daily stand-ups
- Coach team members in Agile frameworks
- Facilitate internal communication and effective collaboration
- Work with product owners to handle backlogs and new requests
- Resolve conflicts and remove obstacles that occur
- Help teams implement changes effectively
- Ensure deliverables are up to quality standards at the end of each sprint
- Guide development teams to higher scrum maturity
- Help build a productive environment where team members ‘own’ the product and enjoy working on it
- 5+ experience in a scrum master role in product SaaS environment
- Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
- Good knowledge of other Agile frameworks
- Excellent communication and leadership skills
- Problem-solving and conflict-resolution ability
- Outstanding organizational skills
- Degree in Computer Science, Business or similar field
- Scrum master certification
- PMP certification is a plus
- Flexible work options: virtual first / permanent work from home
- Long-term savings: matching RRSP contributions
- Health and Dental plan fully covered by Replicon
- Health spending account
- In-house training initiatives: in-house training, online training, mentoring, paid internships
- Employee charitable involvement
- Social events: holiday party, local outings (when possible)
India , Remote
- Leadership to a team of senior & junior developers. Providing guidance, training, and mentoring to the team to ensure all critical aspects of development issues are addressed and resolved appropriately
- Accountability for the successful implementation of the requirements by the team.
- Software development skills across the entire stack – UI, Services, Data and Infrastructure
- Technology toolbelt that includes leading edge languages and tools with knowledge on when and why to use them
- Having experience with AWS is an asset, but any Cloud infrastructure platform is a strong starting point (eg. Microsoft Azure, Google Cloud)
- Adopt industry best practices in all your projects - TDD, CI/CD, Infrastructure as Code, linting
- Pragmatic enough to deliver an MVP, but aspirational enough to think about how it will work with millions of users and adapt to new challenges
- Desire and capability to take ownership of an application’s stack, quality, architecture, deployment and tooling to give our millions of customers a great experience
- Readiness to hit the ground running – you may not know how to solve everything right off the bat, but you will put in the time and effort to understand so that you can design architecture of complex features with multiple components.
- 6+ years of relevant development engineering experience and skills in building cloud-based SaaS applications
- Must have experience in leading team of developers in an Agile product/project Methodology
- Experience in partnering with product and program management teams
- Deep hands-on technical expertise, specially using relevant open-source technologies.
- Experience of Test-Driven Development, Unit Test Frameworks
- Good analytical skills
- Good communication skills
- TypeScript / JavaScript
- React.js
- Ember.js
- Apollo GraphQL
- Node.js, including Express.js
- C# / .NET
- Python
- Docker
- PostgreSQL
- Amazon Web Services (AWS) technologies, including, but not limited to, S3, EC2, RDS, Lambda, DynamoDB, SQS, SNS, ECS, Kinesis, CloudWatch
- Terraform
- Agile development environment delivering functionality to production every day
- Global engineering teams with a transition happening from primarily in-office (pre-pandemic), completely work-from-home (pandemic), to a hybrid in-office & work-from-home model (future, 2022 and onwards)
- Team lunches, team events, flexible work environment
- Relentless desire to continuously improve
India , Remote
- Software development skills across the entire stack – UI, Services, Data and Infrastructure
- Technology toolbelt that includes leading edge languages and tools with knowledge on when and why to use them
- Having experience with AWS is an asset, but any Cloud infrastructure platform is a strong starting point (eg. Microsoft Azure, Google Cloud)
- Adopt industry best practices in all of your projects - TDD, CI/CD, Infrastructure as Code, linting
- Pragmatic enough to deliver an MVP, but aspirational enough to think about how it will work with millions of users and adapt to new challenges
- Desire and capability to take ownership of an application’s stack, quality, architecture, deployment and tooling to give our millions of customers a great experience
- Readiness to hit the ground running – you may not know how to solve everything right off the bat, but you will put in the time and effort to understand so that you can
- TypeScript / JavaScript
- React.js
- Ember.js
- Apollo GraphQL
- Node.js, including Express.js
- C# / .NET
- Python
- Docker
- PostgreSQL
- Amazon Web Services (AWS) technologies, including, but not limited to, S3, EC2, RDS, Lambda, DynamoDB, SQS, SNS, ECS, Kinesis, CloudWatch
- Terraform
- Agile development environment delivering functionality to production every day
- Global engineering teams with a transition happening from primarily in-office (pre-pandemic), completely work-from-home (pandemic), to a hybrid in-office & work-from-home model (future, 2022 and onwards)
- Team lunches, team events, flexible work environment
- Relentless desire to continuously improve
Canada , Remote
- Building, delivering AI/ML solutions based on Replicon’s product strategy and vision
- Shape and execute the vision of Replicon’s ML Platform
- Lead, influence and contribute across Data Science teams to drive business value
- Break down larger AI/ML initiatives into smaller problems that enables data science to deliver incremental business value
- Enable and implement in-product data-driven decisions to add value across products
- Collaborate closely with product and engineering stakeholders
- Advanced degree in Data Science, Statistics, Applied Math, Computer Science, Engineering or other equivalent disciplines with 5+ years of experience leading Data Science teams
- Prior success deploying machine learning solutions in large-scale production environments
- Strong knowledge of underlying mathematical foundations of statistics and machine learning algorithms
- Demonstrated excellence in a relevant AI/ML discipline, including experience with ML model building using libraries such as Scikit-learn, and MLOps.
- Experience with AWS machine learning stack (SageMaker, etc)
- Knowledge of fundamentals of machine learning, such as algorithm families (regression, classification, unsupervised), AB testing, hypothesis testing, and optimization
- Experience collaborating with cross-functional teams and product stakeholders to evaluate new Machine Learning opportunities
- Strong communication skills, demonstrated through documentation and presentations. Able to present findings to senior management to inform business decisions.
- Experience in mentoring and growing a data science team.
- Agile development environment delivering functionality to production every day
- Global engineering teams
- Team lunches, team events, flexible remote-first work environment
- Relentless desire to continuously improve
India , Remote
- TypeScript / JavaScript
- React.js
- Ember.js
- Apollo GraphQL
- Node.js, including Express.js
- C# / .NET
- Python
- Docker
- PostgreSQL
- Amazon Web Services (AWS) technologies, including, but not limited to, S3, EC2, RDS, Lambda, DynamoDB, SQS, SNS, ECS, Kinesis, CloudWatch
- Terraform
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Agile development environment delivering functionality to production every day
- Global engineering teams with a transition happening from primarily in-office (pre-pandemic), completely work-from-home (pandemic), to a hybrid in-office & work-from-home model (future, 2022 and onwards)
- Team lunches, team events, flexible work environment
- Relentless desire to continuously improve
- 12+ years of experience in technical Solution Engineering with at least 3 years as a Technical Architect
- Preference will be given to those with experience in SaaS delivery model
- Proven record of handling the architecture and delivery in a startup/e-commerce ecosystem within a high growth & matrix environment
- Successfully architected and led technology for consumer-facing products in the global market, along with being an efficient, proficient problem-solver who envisions business and technical perspectives to develop workable solutions
- Experience and knowledge of open source software, frameworks and broader cutting edge technologies
- Having experience with AWS is an asset, but any Cloud infrastructure platform is a strong starting point (eg. Microsoft Azure, Google Cloud)
- Adopt industry best practices in all of your projects - TDD, CI/CD, Infrastructure as Code, linting
- Desire and capability to take ownership of an application’s stack, quality, architecture, deployment and tooling to give our millions of customers a great experience
- Understand company needs to define system specifications, plan and design the structure of a technology solution
- Understand the end-to-end architecture of the product and design components
- Evaluate & Manage technical processes and evangelize Replicon’s technology to existing and prospective customers, and to drive new product and service offerings in Customer adoption
- Work closely with designers and developers to explain the structure, assist them throughout the assembly process and provide valuable input from the field
- Collaborate with the rest of the engineering team to plan, design and deliver new/complex features
- Assist in the development of the Proof of Concept, continuing to provide support to the prospect in their product evaluation
- Address technical concerns, ideas and suggestions
- Be the front face for the customer for all technical ownership
5. Customer Support & Services
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 10 – 15 years of proven software product development and delivery experience preferably in an enterprise Cloud or SaaS business
- Minimum of 5+ years in Software Engineering or services leadership role managing and delivering multiple or concurrent customer projects
- Bachelor's Degree in Computer Science or equivalent work experience in the software industry
- Thorough understanding of the Product Development Lifecycle
- Demonstrate strong leadership and organizational abilities
- Proven ability to lead large groups, direct multiple projects & status meetings
- Good understanding of RPA or integration technology (preferable)
- Knowledge and experience in the following technology and frameworks:
- You will work closely with Replicon’s Solution Engineering, Sales, Customer Success, Customer Support, Core Product Engineering and Product Management teams to provide the highest quality of customized products for customers
- Hire, mentor and manage the customization & Integrations engineering team
- Schedule, assign appropriate resources and project manage constant stream of customer projects
- Work closely with the customer success team, pre-sales, sales and the customers to understand the business requirements and plan meticulous software product delivery
- Ensure quality of deliverables by enforcing development and delivery guidelines, be responsible for managing projects involving design and development of reusable components and ensure high quality QA processes
- Evolve development and delivery processes wherever required to achieve 100% customer satisfaction
- Build, scale and lead a fanatically customer success driven culture
- Implement repeatable & scalable process and methodology to meet and exceed service level agreements
- Ensure the team receives the appropriate coaching, training and feedback so that they can do their job effectively
- Liaise with internal engineering and product management teams to build repeatable products and get the job done
United States , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Bachelor’s Degree or equivalent work experience in the software industry
- PMP, ITIL certification is a plus
- Overall 8+ years of experience with 6+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
- Excellent business acumen and experience dealing with challenging situations
- Experience working and communicating with C level executives and HR/Payroll heads
- Experienced in handling multiple complex engagements simultaneously
- Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
- Expertise in setting and managing customer expectations at enterprise level
- Expertise in business processes, knowledge on system development, process improvements
- Expertise in gathering business requirements, process flows and use cases
- Expertise with modelling and mapping as-is and to-be business processes.
- Engaged in integration touch points and understanding of emerging technologies
- Excellent verbal and written communication skills
- Implement and manage a large volume portfolio of key customer accounts
- Responsible for optimal solution design and ensure it meets the client’s business needs
- Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
- Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
- Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
- Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
- Participate in project planning activities, including defining detailed project tasks/activities
- Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
- Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
- Responsible for overall project management, stakeholder management and customer management
- Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
- Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Bachelor’s Degree or equivalent work experience in the software industry
- PMP, ITIL certification is a plus
- Overall 6+ years of experience with 4+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
- Excellent business acumen and experience dealing with challenging situations
- Experience working and communicating with C level executives and HR/Payroll heads
- Experienced in handling multiple complex engagements simultaneously
- Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
- Expertise in setting and managing customer expectations at enterprise level
- Expertise in business processes, knowledge on system development, process improvements
- Expertise in gathering business requirements, process flows and use cases
- Expertise with modelling and mapping as-is and to-be business processes.
- Engaged in integration touch points and understanding of emerging technologies
- Excellent verbal and written communication skills
- Implement and manage a large volume portfolio of key customer accounts
- Responsible for optimal solution design and ensure it meets the client’s business needs
- Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
- Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
- Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
- Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
- Participate in project planning activities, including defining detailed project tasks/activities
- Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
- Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
- Responsible for overall project management, stakeholder management and customer management
- Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
- Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues around customer support and services
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- Degree or Diploma in a related field
- 2+ years of experience in software implementation
- Experience troubleshooting technical issues
- Knowledge of Windows server
- Knowledge of network connectivity, internet speed, firewalls, etc.
- Proactively listen and support client’s requirements during implementation process
- Design and tailor the implementation plan and schedule to meet the deadline
- Act as an expert to resolve client’s implementation concerns in a timely and professional manner
- Coordinate and set up the integration processes with external applications
- Effectively educate/train customers
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Excellent written and verbal communication skills
- 8+ years of strong consulting or professional services experience especially in enterprise software such as ERP, CRM, SaaS applications
- Must have managed Implementation team size of 6 to 10
- Prior hands-on working knowledge and/or implementation of an enterprise class application
- Proficient in problem solving/analytical ability
- Expert project management skills
- Adaptable and able to manage change successfully
- Bachelor's degree or an equivalent combination of education and experience preferred
- As an expert in implementation best practices and strategies, educate the team on how to leverage these practices
- Supervise operations for their designated team
- Supervise the work of their assigned group on a day to day basis, which may include delegation of work assignments to various team members
- Provide training and assist with coaching and development of new and existing team members
- Facilitate communication through regularly occurring meetings, 1:1s or team huddles
- Expected to handle the first level of escalations on the team’s Project and update the status to his immediate Manager
- Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and, performance issues which are generally followed by the manager
- Handle escalated client/departmental issues and deciding what, if anything, to do or offer to achieve resolution
- Assist in training new Consultants - act as the primary contact for new hires and make recommendations for supplemental training for all team members
- Act as a technical resource, answer inquiries as needed
- Assist in answering client overflow calls
- Update internal training documentation, as necessary.
- Mentor/coach peers as needed
- The success of a team lead is directly dependent on the team ability to meet the defined KRA and KPI defined by the Implementation Manager
India , Remote
The Product Support Associate will be part of the Customer Support and Services team which uses, top-of-the-line CRM tools like Sales force and other applications like Go-To-Assist / Go-To-Meeting for remote desktop sharing. The application support specialist in Replicon is not only a Support professional, but also a researcher, a tester and a consultant to both customers and product management. In this role you will be working with customers from all over the world including countries like Nigeria, South Africa and Antarctica resolving Level 1 customer issues, escalating critical issues to Tier 2 team, reaching solutions that are mutually beneficial to customers and Replicon.
Key Responsibilities:
- Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email
- Applying technology in multiple ways to configure the product and helping the customer implement Replicons products
- Solid understanding of products limits and suggesting ways of improving the product.
Qualifications:
- Any Bachelor's Degree
- At least 6 months to 3 years of experience in software application support and/or infrastructure support
- Should have good knowledge in Trouble shooting preferably IT application support.
- Excellent written and oral communication skills
- Demonstrated superior customer service skills
- Ability to adapt to new technology and work on the same.
- Open to work in a 24/7 support environment.
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Ambitious, Tech support expert with any Bachelor's Degree
- A minimum of 3 years of experience in product support, especially software applications
- Good customer service skills, including communication (verbal and written), active listening, and interpersonal skills
- Excellent problem-solving ability, troubleshooting, and critical thinking skills
- Good understanding of software applications, especially web-based applications and related technology
- Knowledge and understanding of SaaS-based applications. Hands-on experience would be an added advantage
- Comfortable with SSO set up and configuration
- Good understanding of API and Web Services
- Experience in setting up and configuring product apps on Android and IoS
- Good understanding of any SQL Server and/or Oracle database management systems
- Ability to work on complex scenarios with time limits and available resources
- Comfortably handle multiple tasks/projects simultaneously and effectively work as an individual and as part of a team
- Experience and willing to work in a 24/7 support environment
- Provide technical assistance with software and best solutions based on customer's requirements
- Excellent knowledge of product leading to unique product configurations tailor made for customer
- Resolve issues or provide information for customers via phone, chat, or email
Log bugs and prepare SOW for enhancement requests - Create and maintain tips and tricks solutions for online knowledgebase and web site
- Resolve technical issues in a timely manner using available resources
- Complete ownership of issues/cases and well versed in escalation protocols
- Work with engineering and Product Management teams for resolution of customer issues
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Overall 12+ years of experience with 5+ years of relevant consulting/customer delivery experience with large enterprises globally
- PMP or equivalent certifications in project management principles is an asset
- Domain experience or subject matter expertise in Workforce Management, Time & Attendance and Professional Services Management would be considered an asset
- Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes activities across company needs, business constraints and technological realities
- On time and quality delivery of the project to meet clients success criteria
- Work in a Business Analyst's capacity to be able to recommended best practices for implementation
- Proactively managing the relationship and communication with the client to ensure a high level of satisfaction
- Develop and manage comprehensive project plans
- Track project performance to ensure successful completion of short and long term goals of the project.
- Manage the budget, timeline, resources and scope
- Effectively manage and publish weekly executive updates and facilitate monthly Steering committee meetings
India , Remote
- Python
- TypeScript / JavaScript/ React.js/ Ember.js
- Node.js, including Express.js
- C# / .NET
- Docker
- PostgreSQL
- Amazon Web Services (AWS) technologies, including, but not limited to, S3, EC2, RDS, Lambda, DynamoDB, SQS, SNS, ECS, Kinesis, CloudWatch
- Apollo GraphQL
- Terraform
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 6+ years of relevant development engineering experience and skills in building cloud-based SaaS applications
- Must have experience in leading team of developers in an Agile product/project Methodology
- Experience in partnering with product and program management teams
- Deep hands-on technical expertise, specially using relevant open source technologies
- Experience of Test Driven Development, Unit Test Frameworks
- Must have strong experience in following technologies
- Python
- .NET framework
- Works on complex assignments involving multiple problems
- Resolves escalations & customer issues, root cause analysis, issue prevention and product improvements
- Proposes and drives cross-product improvement plans / roadmaps
- Extensive experience and very high skill level in Coding. Drives development of complex features through multiple layers/areas (front-end, back-end, concurrency). Improves coding and design practices across multiple teams. Debugs and troubleshoots issues from any product area in the customer's environment
- Extensive knowledge and very high skill level in Software Design. Drives and oversees design architecture of complex features with multiple components
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Bachelor of Computer Science, Computer Engineering, or related field
- 3+ years of software development experience (Core: Python v2.7,)
- Should have deep knowledge of Agile development process & should be able to play the role of a Scrum Master/team lead
- TDD techniques
- Tools experience of Jira, Git is a plus
- SQL Queries working knowledge is a plus
- See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
- Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
- Be a perfectionist; you are not satisfied until your solution is rock solid & scalable
- Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
- See the big picture; we write software to solve real business problems
- Work with the product manager to understand the business workflows / requirements, identify needs/gaps and propose the relevant technical solutions
- Design, implement, and tune changes to the product that work within the time-tracking / project management environment
- Be understanding and sensitive to customer requirements so as to be able to offer alternative solutions
- Keep in pace with the product releases
- Work within Replicon’s software development expectations, processes, and quality initiatives
- Work to accurately evaluate risk and estimate software development tasks
- Strive to continually improve technical and developmental skills
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Top Vendor in Project Time Tracking and Workforce Management
- 10+ years of professional services experience. Minimum 3+ years of experience in a fast-paced consulting or professional services set-up
- 5+ experience in requirements gathering, business analysis, solution design, presentation, and facilitation skills with Enterprise customers in SaaS environment
- Experience in HCM/PSA/WFM domain and/or SaaS delivery model is preferred
- Experience in a functional role in the implementation of ERP or SaaS solutions is desired
- Ability to effectively use the established frameworks in requirement gathering, design documentation, and sign-off
- Ability to work on multiple projects at the same time and prioritize the requirements of the various projects by collaborating with different customer teams globally
- Excellent verbal, written, and interpersonal skills. Business-grade language skills
- Responsible for Replicon solution architecture and design for all customer engagements.
- Lead requirements gathering, analysis and conduct design workshops with multiple customer stakeholders to solve customer business problems with Replicon solutions
- Review the requirements shared (Post sales documents, other documents), check feasibility / scalability of the solution proposed to meet the customer requirements
- Responsible for solution design blueprint for implementing Replicon product(s) for multiple client projects. Brainstorm solutions with internal and client teams wherever required to finalize design. Create buy-in with executives and stakeholders on the customer-side to agree on the proposed design.
- Perform Gap Analysis / Identify Solution gaps and develop appropriate gap closure options.
- Review the deliverables from the Implementation team to ensure that the solution is built per the agreed design and holding the Implementation team accountable to meet the success criterion of the project and outcome metrics.
- Provide candid, meaningful feedback and progress updates in a timely manner to the Project Delivery Manager / Implementation Manager and team on any potential risks related to Solution design and / or the agreed success criterion
India , Remote
- Python
- TypeScript / JavaScript/ React.js/ Ember.js
- Node.js, including Express.js
- C# / .NET
- Docker
- PostgreSQL
- Amazon Web Services (AWS) technologies, including, but not limited to, S3, EC2, RDS, Lambda, DynamoDB, SQS, SNS, ECS, Kinesis, CloudWatch
- Apollo GraphQL
- Terraform
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 8 to 15 years of experience in technical Solution Engineering with atleast 3years as a Technical Architect
- Preference will be given to those with experience in SaaS delivery model
- Proven record of handling the architecture and delivery in a startup/e-commerce ecosystem within a high growth & matrix environment
- Successfully architected and led technology for consumer-facing products in the global market, along with being an efficient, proficient problem-solver who envisions business and technical perspectives to develop workable solutions
- Experience and knowledge of open source software, frameworks and broader cutting edge technologies
- Having experience with AWS is an asset, but any Cloud infrastructure platform is a strong starting point (eg. Microsoft Azure, Google Cloud)
- Adopt industry best practices in all of your projects - TDD, CI/CD, Infrastructure as Code, linting
- Desire and capability to take ownership of an application’s stack, quality, architecture, deployment and tooling to give our millions of customers a great experience
- Understand company needs to define system specifications, Plan and design the structure of a technology solution
- Understand the end-to-end architecture of the product and design components
- Evaluate & Manage technical processes and evangelize Replicon’s technology to existing and prospective customers, and to drive new product and service offerings in Customer adoption
- Work closely with designers and developers to explain the structure, assist them throughout the assembly process and provide valuable input from the field
- Collaborate with the rest of the engineering team toplan, design and deliver new/complex features
- Assist in the development of the Proof of Concept, continuing to provide support to the prospect in their product evaluation
- Address technical concerns, ideas and suggestions
- Be the front face for the customer for all technical ownership
6. SaaS Operations
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- BA or BS in computer science, information management, or a related field
- 3-5 years of IT software and hardware infrastructure technical writing experience
- Minimum of 3 years of progressive experience in information security or internal audit focusing on I.T. controls
- Strong technical background to understand complex IT and Cloud infrastructure
- In-depth understanding of information security controls as well as experience achieving compliance with standards and regulations such as SSAE 18, FedRAMP, ISO 27001 and PCI-DSS
- Highly desirable: demonstrated experience securing a Windows-based environment, in areas such as perimeter security, remote access, network security, access controls systems, and end-point security
- Professional Certification (CompTIA A+, CCNP, Certified SOA Architect, CSSP and CISA) will be an asset
- Must have project management skills, a PMP certification would also be an asset for this role
- Professional interpersonal skills and proficiency in oral and written communications are also required
- Strong analytical, problem solving and organizational skills, as well as attention to detail are critical in this role
- Must maintain the ability to work professionally with confidential or sensitive matters
- The ability to work independently and in a team environment
- Strong work ethic and professional integrity is a must for this role
- Sense of responsibility and accountability
- Confident in a fast-paced, deadline-driven environment
- Ability to handle multiple projects
- Participates in the day-to-day functions of Information Security & Compliance’s efforts with various regulatory compliance standards and policies (e.g., NIST, AICPA, ISO, FedRAMP)
- Assists in the development of processes in response to regulatory compliance requirements to ensure they are adequate, and appropriately documented to minimize company risks
- Reports compliance and control exceptions and deficiencies to the Information Security & Compliance Manager
- Participates in internal and external compliance audits, as assigned
- Communicates the necessary requirements for the IT systems and monitors company activities for potential changes impacting IT compliance
- Document and analyze information security incidents
- Facilitate the Replicon Confidential Documentation Requests for clients. (i.e., packaging documents for client submissions)
- Support Cloud Operations Department in various pre-sales activities (RFP responses, proposal, and submissions)
- Post-sales activities (renewal and/or annual review Information Security and & Compliance questionnaires from current clients)
- Assist the Information Security & Compliance Manager in compliance initiatives and projects, and remain current with best practices
7. Finance
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 4-6 years of experience in the field of IT/ITES Payroll administration and HR related function, preferably for Canada and US region
- An excellent working knowledge of Microsoft Office tools Excel, Word and PowerPoint
- Good written and verbal communication skills
- A good knowledge of payroll processing & statutory benefits
- Trustworthy
- Self-motivated with strong organizational and time management skills
- Ensured confidentiality
- Proactive with good work ethic
- Confident in a fast-paced, deadline-driven environment
- Ability to manage and work as a part of the team
- Prioritize work, accuracy in delivery of work with attention to detail
- Maintain and administer employee related data
- Address any routine Payroll, HR & Benefits request/queries by employees
- Administration of HRMS
- Computation and processing of commission, leaves, allowances accurately and updating the same in the payroll system.
- Preparation of payroll inputs and ensure consistency of output
- Accountable for ensuring employee salaries are paid accurately and as per the company's policy
- Reconciliation of payroll data and maintain a proper document control system for auditing
- Review end of year tax calculations & employee queries on tax deductions
- Responsible for filing all the relevant documents as required under the labour law
- Prepare reports for upper management, finance & other departments in a timely manner
- Administration of Payroll, Employee Benefits, and other Human Resource Management Systems.
Bangalore, India
Position Overview:
As a pioneer in Knowledge Workforce Management, Replicon elevates people as a strategic asset within organizations, improving operational productivity, performance, and profitability. Replicon caters to 7800 clients in 80 countries with 1.5 million users on a daily basis. With over 26 years of industry leadership, Replicon continues to innovate new approaches to effectively manage people’s time, their skills, projects and resource utilization. Replicon’s Knowledge Workforce Management Solution enables organizations to seamlessly collect, and process data related to people, projects, skills and time, ensuring a single source of truth for harmony across business functions. Our innovative solution is powered by ZeroTime™ to harness the power of data in real time and eliminate all manual processes.
Replicon is seeking a Global Finance Leader, reporting to the CFO, with a demonstrated experience of leading accounting and finance teams with business operations in USA, Canada, UK, Australia & India. The ‘VP of Finance’ will head the company’s global finance and accounting team in Bangalore and provide:
- Business Leadership
- Financial Planning
- Financial Reporting
What you will do
Accounting & Auditing:
- Oversee all books of accounts and reporting systems ensuring compliance with appropriate GAAP standards and regulatory requirements
- Monitor accounting of global Accounts Payables and global Accounts Receivables
- Liaison with international statutory auditors for timely finalization of statutory accounts closing and perform quality assurance and statutory account review
- Compliance with Indian & International GAAP
- Oversee overseas payroll computation, compliance and reporting
- Establish company wide accounting policies and procedures with compliance to local laws
- Oversee accounting teams working in multiple shifts and enhancing their performance by implementing productivity solutions
Financial Reporting:
- Financial reporting & analysis for departmental decision effectiveness
- Periodic reporting for investors including profitability statement, Balance Sheet and Cash flow
- Take active part in Company’s strategic financial planning process and Preparation of Annual Budgets & forecasts, establish budgetary controls, monitor costs and report on variance
- Strategic Business decision making including Capex & Opex
Global Compliance:
- Managing and ensuring all regulatory & tax related requirements globally are met as per law across all our business operations
- Ensure adherence to company transfer pricing arrangements, with periodic review of regional application
- Compliance with Direct & Indirect tax regulations globally including tax and transfer pricing assessments and scrutiny
- Working legal knowledge on contracts, corporate laws and legal matters of the Company
What We have:
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
What You Have:
- A qualified Chartered Accountant with 20+ years of experience in a finance leadership role with an excellent understanding of business metrics
- A proven global Finance experience and record having built many successful teams in the finance domain in a SaaS / Cloud B2B Enterprise Application organization
- In-depth knowledge of financial benchmarking, accounting, audit and tax compliance, and other regulatory matters
- Adept in fiscal management principles and processes including resource management and needs assessment
- Partner with Chief Finance Officer & Chief Executive Officer to establish and track revenue goals
- Possesses critical knowledge of federal and multiple state tax laws as well as basic accounting issues
- Able to identify risks as well as opportunities to provide feedback on decisions affecting financial results of the company
8. Human Resource
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, products, and processes
- Top Vendor in Project Time Tracking and Workforce Management
- During this pandemic, we announced Replicon to be Virtual Organization as employee safety remains our foremost priority
- We have been continuously awarded every year in a category of Leader in Time Tracking and Professional Services Award by , Codie Award for Polaris PSA - The Best Project Management Software, Capterra Award for High rated on Capterra of Time Tracking, Professional Services, Time & Attendance Goodfirms Award for Top Rated Time Tracking Softwares
- We are continuously awarded with Stevie Award, Software World Award, SaaS Awards every year. To know more about our accolades journey Achievements and Awards
- Any full time Graduate, Degree holders in HR, Business or related discipline; MBA preferred
- 11+ years of experience in TA, minimum 2+ years in building business teams
- Expertise in planning hiring process, designing hiring strategies aligning with business goals
- Must have prior experience working on a variety of IT - enabled role for a B2B enterprise Organization on cloud and SaaS business
- Experience in building software implementation, customization, integration, and support teams is mandatory
- Good analytical problem-solving skill
- Excellent verbal and written communication and team management skills
- Global Stakeholder management experience
- Naturally focused on building candidate pipelines to bring in the top-quality performers
- Previous experience of working in a Software Product based MNC working is a plus
- Flexibility to work timings to interact with Global Stakeholders
- Collaborate with business stakeholders on hiring plans/budgets, then develop and execute recruitment plans accordingly
- Build and maintain a high-performance Talent Acquisition team with the right core values, set the right expectations and manage them by objectives to deliver recruitment results
- Understand and improve our internal recruitment processes to make them more effective and efficient, while upholding quality measures, volume in pipelines, and closure attainment – along with providing a great recruitment experience to candidates
- Accountable for the hiring requirements of team and the closure of the positions within given time frame
- Create and innovate hiring process and methods
- Responsible for Market research, Competitive analysis to enable the team for the hiring targets
- Monitor market trends to align our hiring strategies with trends
- Build strong Social Media network and bring visibility for our roles
- Get involved in the interview process for verifying candidate’s Cultural fitment in the organization
- Understand the local market conditions, as well as best practices and trends in recruitment.
- Identifying and partner with outside vendors so that hiring requirements are met
- Recommend ways to improve our employer brand, continued towards improving Replicon’s Employer Brand
Canada , India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 5-6 years of experience in OD interventions
- Extensive knowledge on designing & developing training programs around leadership & capability
- Dynamic professional with excellent interpersonal skills and an enterprising style of work
- Desired Traits: Self-starter, proactive, quick & adaptive, high on Interpersonal & Communication skills
- Training/ L & D certification and Exposure on Learning Management System would be an added advantage
- Create and implement programs at work that connect employees with business goals
- Consult with management and other leadership to identify business processes
- Identify and evaluate business initiatives to ascertain appropriate programs that meet company goals
- Implement Organizational effectiveness interventions
- Create competency models
- Develop team-building exercises and workshops
- Develop methods of measuring if performance management aligns with Organizational goals
- Diagnose potential Organizational problem areas
- Develop questionnaires, run assessment centre, study data around training need identification & understand individual & group development needs
- Develop & deliver training workshops (online & classroom) for individuals & groups
- Discover learning needs by conducting one-on-one coaching sessions
- Develop & deliver leadership & capability development programs
- Measure the effectiveness of the programs
- Help build organisation culture and capabilities
- Implement leadership programs
- Conduct and facilitate leadership training
- Vendor management for programs
India , Remote
9. IT
India , Remote
- Strategic Road mapping
- Information Systems Selection
- Business Process Analysis
- Systems Architecture
- Vendor Management
- Systems migration, implementation, and maintenance
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Bachelor of Computer Science, Management Information Systems or equivalent degree, with preference for additional business education
- Minimum of 5 years proven, progressive experience within an IS environment, with specific experience related to cloud-based infrastructure
- Demonstrated experience leading the delivery of CRM and ERP systems for a growing company
- Significant project management experience in managing budgetary resources, technological resources and suppliers
- Experience leading a small, focused team in an environment with multiple demands and a lean structure
- Experience in continuously interacting, participating and soliciting input from a multidisciplinary team of professionals
- Experience working with business departments in the selection, deployment and on-going support of IS systems
- Knowledge of IS and cloud computing practices and procedures, including the tools used to implement
- Successful track record of managing effective relationships with technology vendors and suppliers
- Excellent verbal and written communication skills with the ability to synthesize complex technical concepts into plain language
- Strong problem solving and critical thinking skills with a proven ability to source and implement practical, scalable and efficient business solutions on a timely basis
- Lead the development of the company’s information systems and Data Warehouse strategy, working collaboratively with the management team
- Responsible for gathering information and reporting requirements for business as a whole, for each business function, and translate requirements into streamlined systems.
- Selecting and purchasing information technology and cloud services needed to fulfill business needs.
- Develop and oversee process, configuration, and limited customization activities and ensure they meet business requirements
- Analyze technology, industry and market trends to determine potential impact on the organization
- Effectively manage daily activities of the team, ensuring high quality of systems and data, security and tactical issue resolution
- Establish and maintain an IS Continuity Program to mitigate damage/loss from any incident; quickly restore technology services and IS operations after an incident
- Work closely with internal and external parties to ensure service delivery and system availability
- Managing and ensuring all system and customer data retention requirements in are met as per law and compliance frameworks
- Ensure adherence to company policies, with periodic review of regional application
India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Bachelor’s Degree in Computer Science, Computer Engineering or related field
- 5+ years Tier 3/4 Support experience in managing and supporting enterprise systems
- Proven ability to manage, track, and prioritize escalations and incidents to deliver services within stipulated SLAs
- Sound working knowledge of network concepts including, TCP/IP, DNS, and LAN/WAN concepts
- Working knowledge of AWS or any other Cloud Service provider will be appreciated
- Design, construct, configure, and maintain all facets of an Office 365 Tenant
- Maintain a thorough understanding of existing and emerging Office 365 and related core technologies
- Exchange: delivering messaging and collaboration solutions utilizing Microsoft Exchange Online and Office 365 within large complex environments
- Office 365: SME for Azure Active Directory, Azure active Directory Federation Service (ADFS), Exchange Online, Exchange Online Protection (EOP)Teams
- Azure: Should have experience with Azure AD, Intune, Cloud App Security, Conditional Access
- Scripting (Bash, Perl, Python, PowerShell etc.) experience
- Solid understanding and competency with Microsoft tools, ie. WSUS, ADFS, DFS, AD, group policies, etc
- Experience in Security Information and Event Management (SIEM) is an added advantage
- Effective communication skills, both written and oral, and presentation skills are required as is the ability to communicate calmly and patiently with both technical and non-technical audiences
- Ability to engage in deep system level problem determination and resolution
- Must be able to work well within a technical team, as well as interface well with the inside business units and individuals from the business user community
- Knowledge of ITIL best practices is desired. ITIL Foundation Certification is a plus
- At least one Current Microsoft certifications such as MCDST (Microsoft Certified Desktop Support Technician), MCSE (Microsoft Certified Systems Engineer) or equivalent skills is required
- Ability and willingness to learn new technologies, master them in a quick and flawless manner is a must
- Willing to Work in North American Hours
- Responsible for building and maintaining standard desktop hardware and software configurations including workstation images and application packages that will be used across the enterprise. This includes building, testing and deploying both custom developed and 3rd party applications and patches. Responsibilities also include assisting and supporting other initiatives including Software Change Management, Hardware selection and deployment, and desktop operating system support and deployment
- Responsible for ensuring the interoperability, standards and quality on all desktop deployments on supported Windows and Mac platforms following defined company processes. Creates long term strategies for the Desktop team
- Assists the team in resolution of issues submitted to the IT Service Desk to ensure effective operations and resolution
- Provides leadership and mentors less experienced team members on more complex issues on a daily basis
- Responsible for researching and analyzing technical industry trends to formulate business relevant technology ideas that support BC’s strategic plan and business objectives
- Takes the lead on researching current technical trends. Keeps management and the Desktop team current on these trends
- Be part of all L3 escalations teams
- Be part of IT Security as a dynamic member who will make provisions and ensure IT Security of the company. Assist in reviewing vulnerability data from multiple sources across multiple technologies and a changing environment including infrastructure and applications to determine risk rating of vulnerabilities to business assets
India , Remote
- Manage IT Help Desk Operations
- Oversee Asset Management and Inventory
- Helpdesk Team Supervision
- Manage large IT projects and rolling out IT infrastructures
- Data backup and system security operations
- Perform Risk Assessment and recommend appropriate controls
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues.
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- Bachelor of Computer Science, Management Information Systems or equivalent degree, with preference for additional business education
- At least 5 years of experience in IT service desk management
- ITIL Foundation certification or equivalent
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Knowledge of IT service management tools, such as JIRA, ServiceNow or Remedy
- Knowledge of IT infrastructure, including servers, networks, and desktops
- Solid understanding and competency with Microsoft tools, ie. WSUS, ADFS, DFS, AD, group policies, etc
- Ability to work under pressure and meet tight deadlines
- Strong knowledge of IT policies, procedures, and best practices
- Ability to prioritize tasks and delegate responsibilities
- Experience managing relationships with third-party vendors and service providers
- Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
- Manage and mentor a team of IT support professionals, including hiring, training, and scheduling
- Serve as a change leader; innovate and instil in your team an appreciation for thinking outside of the box, questioning the status quo, and striving to find efficiencies
- Ensure that the IT service desk team provides exceptional customer service to end-users, handling incidents and requests in a timely and efficient manner
- Develop and implement IT service management strategies to improve service quality, increase efficiency, and reduce costs
- Develop and implement processes and procedures to ensure incidents and requests are handled according to established standards and best practices
- Monitor and report on service desk performance metrics, including response times, resolution times, and customer satisfaction
- Work closely with other IT teams to ensure that incidents and requests are resolved in a timely and effective manner
- Develop and maintain knowledge management systems to ensure that service desk staff has access to the information they need to resolve incidents and requests
- Ensure that the IT service desk team adheres to all relevant policies and procedures, including security and data privacy policies
- Manage relationships with third-party vendors and service providers to ensure that service level agreements are met
- Be part of all L3 escalations teams
- Oversee Asset Management and Inventory
- Oversee data backup and system security operations
- Be part of IT Security as a dynamic member who will make provisions and ensure IT Security of the company. Assist in reviewing vulnerability data from multiple sources across multiple technologies and a changing environment including infrastructure and applications to determine risk rating of vulnerabilities to business assets
- Perform Risk Assessment and recommend appropriate controls
Canada , India , Remote
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
- 8+ years of experience in project management, with a focus on IT operations or SRE
- Strong understanding of SRE practices and principles
- Experience with project management methodologies, such as Agile or Scrum
- Strong problem-solving and analytical skills
- Excellent communication and collaboration skills
- Strong attention to details and technicalities
- Experience with project management tools such as JIRA
- PMP or other relevant project management certification is a plus
- Bachelor's degree in computer science, Engineering or related field
- Develop and maintain project plans, timelines, and budgets for all SRE projects and initiatives
- Coordinate the efforts of cross-functional teams, including SRE, development, and operations teams
- Ensure alignment of SRE projects and initiatives with overall business objectives
- Act as the primary point of contact for SRE project stakeholders, including senior management, other departments, and external partners
- Identify and mitigate project risks and issues, and ensure timely resolution of any problems that arise
- Develop and maintain project management processes and procedures, and ensure compliance with relevant standards and best practices
- Provide regular project status updates, financial reports, to senior management and other stakeholders
See who you’ll be working with
Take a look at our impressive executive leadership team.
Meet the teamPerks
Replicon provides an exciting work atmosphere and plenty of perks, including: