Careers at Replicon
Our mission is simple, we want to see you exceed your goals and be recognized for hard work. We’re proud of our pay-for-performance, no-politics, rapidly growing environment that helps our team succeed and prosper.
As an associate product marketing manager at Replicon, you will be exposed to all aspects of product marketing including conducting market research, creating positioning, competitive analysis, influencing product development, driving marketing plans, partnering with internal and external stakeholders, creating and executing highly successful go-to-market strategies and creating and delivering impactful narratives for our sales teams.
Market and competitive analysis to understand our market landscape, our target customer base and the competitors we face. Gather qualitative and quantitative information about the market environment, customer preferences and keep tabs on the evolving competitive landscape
Create internal training materials on the market and competitive landscape to be presented to sales and customer facing teams as well as internal training department
Develop messaging, collateral, events, and business strategies aimed at acquiring customers, increasing our overall engagement and measuring efficiency
Refine and execute go-to-market strategies and organizational coordination for feature launches. Includes market analysis, positioning, and internal and external communications
Able to represent the Replicon product suite by presenting demos and creating quick demo videos
Quantitative analysis of our overall engagement strategies to measure efficiency and improve ROI on programs
Work with training team to ensure alignment of internal and external messaging and activities
Support customer marketing efforts by finding opportunities to evangelize customer stories and successes
Develop content to drive awareness and influence purchase, including blog posts, white papers, and one-pagers
BA/BS degree or equivalent practical experience
1-3 years experience in project management, product management, or marketing role
Outstanding written and oral communication skills
Results-oriented and positive "can do" attitude with a sense of urgency to get things done
Self-motivated and able to take initiative without needing a high level of supervision
Analytical and strategic thinker with an ability to think outside the box
Collaborative and outgoing individual
Organized and detail-oriented
The Customer Success Manager is ultimately responsible for ensuring success of our customers and is a constant connection between all of Replicon and the customer. The Customer Success Manager acts as the ambassador for Replicon to the customer, and the advocate for the customer across Replicon. Members of the CSM team bring Replicon innovations and capabilities to their portfolio of customers and match these to the customers’ business goals, driving greater business value and executive alignment between Replicon and the Customer.
The Customer Success Manager is responsible for overall customer wellbeing by monitoring customer health, proactively addressing any issues, and acting as an escalation point as needed. The expected end result is increased customer satisfaction, retention and continuous growth of the Replicon footprint. We are looking for experts in the enterprise software space, with payroll, HR, and/or finance familiarity being a plus. This is a huge opportunity to become part of an expanding team and help shape the vision and mission of customer success function within Replicon.
Acts as the primary Replicon business interface for the customer- advocates for customer needs and successfully represents the company, its products, and its business
Develops an intimate understanding of the “why” for each customer in their portfolio: why they have chosen the specific Replicon products, what results they are expecting, and their level of actual success in achieving those results.
Designs and executing customer success plans to ensure 100% referencability and maximize upsell potential
Manages the customer relationship with high levels of trust and satisfaction, particularly at the executive sponsor level
Proactively outlines customer critical success factors, metrics for success, potential issues, and provide recommendations for each customer their portfolio.
Observes patterns, via the CSM application, in customer usage, power user behavior, subscription consumption, onboarding results, and customer/user behavior prior to renewal.
Monitors and facilitates the customer’s adoption of our solution features and functionality while providing Replicon with an understanding of their overall business needs as they relate to our products
Successfully manages the customer through the renewal process in alignment with the Renewals team.
Identifies and facilitates upsell and cross-sell opportunities for the Sales organization with and for each customer.
5+ years experience managing accounts during the delivery and uptake of SaaS applications
Minimum 5 years relevant work experience in account management, enterprise sales, or other related field
Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
Capability as credible and effective C-level advisor/coach, especially around change management (cultural, technical and business)
payroll, time management, and/or HR experience is a plus
Ability to travel 25%
Replicon is the leader in cloud time tracking applications. We help more than 1.5 million people in companies of all sizes better manage workforce attendance, projects, shared services resources and professional services organizations.
We are looking for an organized, energetic and competent Office Administrator to join our team. As an Office Administrator, you will be managing Replicon's office facilities in Calgary. The ideal candidate is someone who is smart, energetic, flexible and willing to do whatever it takes to get the job done.
If you are energetic, talented, thrive on high expectations & laser-focused on ensuring customer success, you’re just our type!
Replicon provides an exciting work atmosphere and plenty of perks, including: