Careers at Replicon

Our mission is simple, we want to see you exceed your goals and be recognized for hard work. We’re proud of our pay-for-performance, no-politics, rapidly growing environment that helps our team succeed and prosper.

1. Sales

Bangalore, India
Position Overview
 
Replicon is searching for self-motivated individuals to join our successful Sales team as Account Executives in our Bangalore office. This inside sales opportunity will use your skills as a product sales expert and turn this expertise into new business for Replicon, and with our users being worldwide the majority of your communication will be through telephone and computer technology. We want our sales representatives to use their own exceptional sales ability combined with our innovative way of selling software to build on a long term career opportunity within our company. We are looking for driven individuals who exude confidence, with a proven sales track record and have worked in a similar role previously.
 
The role requires the employee to work in the North-American shift timings.
 
Responsibilities:
  • Master Replicon’s innovative system for selling 
  • Effectively manage all of your assigned leads while managing a sales pipeline to achieve sales targets on a monthly and quarterly basis 
  • Stay current with your product knowledge of Replicon’s software solutions 
  • Be able to configure and effectively demonstrate Replicon’s software solutions to address the customer requirements and provide business value.
 
Qualifications:
  • Bachelor’s degree in Marketing, Business or related discipline 
  • 4+ years of inside sales experience with demonstrated achievement of quota /revenue goals 
  • Software sales experience with a practice of solution selling, preferably to the North American audience
  • Proven experience working with computers and software applications 
  • Strong written and verbal communication skills 
  • Must be willing to work in North America shift timings

Apply Now

Bangalore, India
Position Overview:
 
Replicon is searching for self-motivated individuals to join our successful team as a Customer Success Manager (CSM) in our Bangalore office. This opportunity will use your skills as a product expert and a strategic relationship builder to grow and maintain current Replicon Customers. We want our CSMs to use their own exceptional strategic relationship building ability combined with our innovative product strategy to build on a long term career opportunity within our company. We are looking for driven individuals who exude confidence, with a proven track record of building and maintaining strategic accounts and relationships and have worked in a similar role previously.
 
The role requires the employee to work in the North-American shift timings.
 
Responsibilities:
  • Master Replicon’s innovative system for managing customer growth and building strategic relationships  
  • Effectively manage all of your customer relationships while building strategic growth plans and working with other supporting teams in Replicon
  • Stay current with your product knowledge of Replicon’s software solutions 
 
Qualifications: 
  •  Bachelor’s degree in Marketing, Business or related discipline 
  • 7+ years of inside sales experience with demonstrated achievement of quota /revenue goals 
  • Experience managing strategic customer relationships, preferably to the North American audience
  • Proven experience working with computers and/or software applications 
  • Strong written and verbal communication skills 
  • Must be willing to work in North America shift timing
 
 

Apply Now

Bangalore, India
Position Overview:
 
Replicon is seeking a highly motivated, result driven Proposal Writer who will work with the proposals team and assist in executing the overall RFP/RFQ/RFI response, ensuring the Proposal’s responded are of high quality and delivered on time. This is an excellent opportunity for a sharp, flexible, "roll up the sleeves" individual to join a highly regarded Sales Organization in supporting the global sales effort of our dynamic company.
 
Key Responsibilities: 
 
  • Respond to RFP's that Replicon has agreed to enter into
  • Take ownership of the RFP process which entails working with other groups within Replicon – Sales, Marketing, Product Management, Finance, Alliance and Legal
  • Ensure that documents meet established standards for content and quality
  • Managing and reviewing RFP's from other RFP specialists
  • Remain updated on Replicon's Technology, Communication, Brand and Security features while responding to RFP's
 
Qualifications
  • 3+ years of direct writing experience with technology companies – software proposals (RFI’s/RFP’s), product marketing collateral, technical writing or equivalent
  • Minimum 1+ years of experience in a Proposal Writing, Pre-Sales role
  • Exceptional communication skills including writing, editing and proof reading
  • Ability to present complex information in a comprehensible manner (written and graphical)
  • Strong research skills
  • Solid teamwork skills
  • Proficiency in PC-based Microsoft Office applications (Word, Excel, PowerPoint and Outlook)
 
This role requires the employee to be willing to work in the North-American shift. 
 

Apply Now

Bangalore, India
Position Overview:
 
Sales Development Executive will be responsible for developing the business side of Replicon, identify arising business opportunities and build long term relationships with prospects in order to increase the company’s revenue and maximize profits. SDEs will help Replicon to become as successful as it can be, by relying on their knowledge, theory and hands on experience. The ideal candidate will have a proven track record of meeting and exceeding business development targets, will have a go-getter attitude and possess the drive to succeed.
 
Key Responsibilities:
 
  • Identifying new sales leads, pitching products and/or services and maintaining fruitful relationships with prospects who are in the early stages of evaluation
  • Discover the prospect’s evaluation stage and work with them accordingly
  • Researching organisations and individuals online (especially on social media), LinkedIn, utilize the contacts lists to identify new leads and potential new markets
  • Researching the needs of other companies and learning who makes decisions about purchasing
  • Contacting potential clients via email or phone to establish rapport and set up meetings
  • Planning and overseeing new marketing initiatives
 
Qualifications:
  • Bachelor’s Degree in Marketing, Business Administration or a related discipline
  • 1 to 5 years of work experience in a similar Business development role, preferably in a B2B environment having catered to customers/clients in the USA, Canada and/or EMEA regions
  • Strong communication skills in order to communicate, present, assert and speak to all the different stakeholders involved. Must be able to cold call prospects with confidence.
  • Collaborate with multiple parties from inside and outside the company and be able to build relationships, influence and manage conflicts in order to get things done.
  • Strong research and strategic analysis skills.
  • Proven track record of overachieving targets
  • High competency working with Microsoft office and even CRM Software’s is a must for this job.
Open to work in North American shifts

Apply Now

Bangalore, India
Position Overview
 
Replicon seeks an experienced Sales leader to join its team in Bangalore as a Sales Manager for for the Global SMB market segment. In this role you will lead the team of Account Executives, playing a key role in the growth and development of the sales reps as the team grows.
 
Key Responsibilities:
  • Lead the Account Executive team to ensure the team is exceeding targets and business goals as set
  • Ensure team achieves daily/weekly sales metrics and monthly revenue targets
  • Work closely with the Replicon Marketing team on messaging and other key areas of importance to the growth of the Sales organization
  • Recruit the best and brightest individual contributors
  • Train and coach on an ongoing basis
  • Drive best practices and sales process
  • Oversee the execution of the sales plan in the assigned region in order to meet/exceed sales goals
  • Accurately tracking and forecast revenue
  • Work closely with other functions supporting Sales
  • Own Sales team revenue/quota on a quarterly/annual basis
 
Qualifications: 
  • University Degree or College Diploma or equivalent, Post-Graduate Degree preferred (i.e. MBA)
  • Ideal candidates will have a proven track record working in a high growth, dynamic company, building out a tremendously successful organization
  • Strong people manager with hands on experience in a sales manager role, preferably with an inside sales team 
  • Overall experience of 10+ yrs. with 5 to 8 yrs. as a team manager
  • Should have at least 7 years in IT sales; software or professional services sales functions
  • Experience working in the software, software-as-a-service (SaaS), cloud software or similar industry will be a value add
  • Experience managing an off-shore Sales process from end-to-end
  • Excellent Communication skills

Apply Now

Chicago, IL
Position Overview
 
As a Solutions Engineer you will enhance pre-sales initiatives and act as a primary technical resource for the North American Sales team. The Solutions Engineer will be responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the Sales team as a key technical advisor and product advocate.
 
The Solutions Engineer must be able to articulate technology and product positioning to both business and technical users. Our clients are global; the majority of your communications will be via telephone and computer technologies in addition to some regional travel when required.
 
 Key Responsibilities:
  • Develop and deliver product demonstrations
  • Demonstrate the value proposition of Replicon solutions through customized product demonstrations
  • Identify all technical issues with assigned accounts, ensuring the highest level of customer satisfaction through all stages of the sales process
  • Become an expert on the competitive landscape
  • Create client facing collateral and resources to support the efforts of the team
  • Respond verbally and in writing to functional and technical elements of RFIs/RFPs
  • Understand and articulate the benefits of Replicon to all levels in a client organization 
 
Qualifications:
  • University Degree or College Diploma or equivalent
  • 5+ years of experience in a Solutions Engineer / Pre-Sales / Consultant role
  • Big 5 Consulting experience a strong plus
  • Strong software solutions & product demonstration experience is required
  • Strong client facing communication and relationship building skills
  • Time and Expense Management / HCM / SaaS product knowledge is preferred
  • Demonstrated ability to understand complex client side business challenges and experience presenting simplified solutions
  • Proven ability to be a self-starter and multi-task in a high energy environment 
  • Strong organizational and task-management skills
  • Ability to travel up to 25% of the time

Apply Now

United States San Francisco Bay Area CA 94065

Position Overview

Replicon is looking for a leader in Customer Success to join our winning team.  In this high impact leadership position you will continue to build and evolve our Enterprise Customer Success organization, drive growth/adoption of our products as well as boost renewals and glean strategic insights that improve our product value.  Your ultimate goal is to make every customer in your team's portfolio wildly successful resulting in long-term loyalty and increase usage of Replicon products. 
 
Key Responsibilities:
  • Drive customer success outcomes: increase renewal rates and reduce churn, influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
  • Define and optimize the customer lifecycle
  • Lead cross-functionally to drive customer success and true value for customers
  • Drive alignment with renewals and up-sell/cross-sell strategy
  • Measure effectiveness of customer success with operational metrics for the team
  • Recruit, mentor and build a high-performing Customer Success team
  • Improve CSM process and performance
Qualifications:
  • Bachelor's degree in related field required; MBA is a plus
  • 5+ years experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background of pre-sales and post-sales experience
  • Strong empathy for customers and passion for growth
  • Analytical and process-oriented mindset
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills

Apply Now

Toronto, Canada

Position Overview

Replicon is looking for a leader in Customer Success to join our winning team.  In this high impact leadership position you will continue to build and evolve our Enterprise Customer Success organization, drive growth/adoption of our products as well as boost renewals and glean strategic insights that improve our product value.  Your ultimate goal is to make every customer in your team's portfolio wildly successful resulting in long-term loyalty and increase usage of Replicon products. 
 
Key Responsibilities:
  • Drive customer success outcomes: increase renewal rates and reduce churn, influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
  • Define and optimize the customer lifecycle
  • Lead cross-functionally to drive customer success and true value for customers
  • Drive alignment with renewals and up-sell/cross-sell strategy
  • Measure effectiveness of customer success with operational metrics for the team
  • Recruit, mentor and build a high-performing Customer Success team
  • Improve CSM process and performance
Qualifications:
  • Bachelor's degree in related field required; MBA is a plus
  • 5+ years experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background of pre-sales and post-sales experience
  • Strong empathy for customers and passion for growth
  • Analytical and process-oriented mindset
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills

Apply Now

United States San Francisco Bay Area CA 94065
Position Overview
 
Replicon is a well-funded, fast-paced, innovative environment where you will be empowered to sell industry leading Time Asset Management application solutions.  Replicon's goal is to build an organization of smart, ambitious  Field Sales Reps, committed to our mission and focused on winning, but able to balance with a respectful, healthy environment and lifestyle.  At Replicon, integrity and reliability are as important as talent and effort. 
 
We are currently looking for high-energy, strategic, driven hunters with knowledge of technology and a solid business-to-business background. If this is you, the Field Account Executive role at Replicon could be the right fit for you. You will be selling our entire portfolio of products across industry verticals. 
 
Key Responsibilities:
  • Meet and exceed sales quotas
  • Accurately track and forecast revenue
  • Drive a high quality sales cycle where all interactions help advance deals
  • Establish rapport and cultivate relationships with key decision makers
  • Articulate Replicon’s value proposition to prospects/executive level through in-person and web based meetings to advance and close new revenue opportunities.
 
Qualifications:
  • 6+ years of quota carrying software or technology sales hunter experience
  • Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
  • Track record of success in carrying a quota of $1M at a minimum
  • Track record of over-achieving quota (top 10-20% of company) in past positions
  • Strong and demonstrated written, verbal and presentation skills
  • Previous Sales Methodology training, SaaS experience, and strong customer references preferred
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
  • Degree preferred

Apply Now

United States Seattle WA
Position Overview
 
Replicon is a well-funded, fast-paced, innovative environment where you will be empowered to sell industry leading Time Asset Management application solutions.  Replicon's goal is to build an organization of smart, ambitious Field Sales Reps, committed to our mission and focused on winning, but able to balance with a respectful, healthy environment and lifestyle.  At Replicon, integrity and reliability are as important as talent and effort. 
 
We are currently looking for high-energy, strategic, driven hunters with knowledge of technology and a solid business-to-business background. If this is you, the Field Account Executive role at Replicon could be the right fit for you. You will be selling our entire portfolio of products across industry verticals. 
 
Key Responsibilities:
  • Meet and exceed sales quotas
  • Accurately track and forecast revenue
  • Drive a high quality sales cycle where all interactions help advance deals
  • Establish rapport and cultivate relationships with key decision makers
  • Articulate Replicon’s value proposition to prospects/executive level through in-person and web based meetings to advance and close new revenue opportunities.
 
Qualifications:
  • 6+ years of quota carrying software or technology sales hunter experience
  • Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
  • Track record of success in carrying a quota of $1M at a minimum
  • Track record of over-achieving quota (top 10-20% of company) in past positions
  • Strong and demonstrated written, verbal and presentation skills
  • Previous Sales Methodology training, SaaS experience, and strong customer references preferred
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
  • Degree preferred

Apply Now

Chicago, IL
Position Overview
 
Replicon is a well-funded, fast-paced, innovative environment where you will be empowered to sell industry leading Time Asset Management application solutions.  Replicon's goal is to build an organization of smart, ambitious Field Sales Reps, committed to our mission and focused on winning, but able to balance with a respectful, healthy environment and lifestyle.  At Replicon, integrity and reliability are as important as talent and effort. 
 
We are currently looking for high-energy, strategic, driven hunters with knowledge of technology and a solid business-to-business background. If this is you, the Field Account Executive role at Replicon could be the right fit for you. You will be selling our entire portfolio of products across industry verticals. 
 
Key Responsibilities:
  • Meet and exceed sales quotas
  • Accurately track and forecast revenue
  • Drive a high quality sales cycle where all interactions help advance deals
  • Establish rapport and cultivate relationships with key decision makers
  • Articulate Replicon’s value proposition to prospects/executive level through in-person and web based meetings to advance and close new revenue opportunities.
 
Qualifications:
  • 6+ years of quota carrying software or technology sales hunter experience
  • Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
  • Track record of success in carrying a quota of $1M at a minimum
  • Track record of over-achieving quota (top 10-20% of company) in past positions
  • Strong and demonstrated written, verbal and presentation skills
  • Previous Sales Methodology training, SaaS experience, and strong customer references preferred
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
  • Degree preferred

Apply Now

New York, NY
Position Overview
 
Replicon is a well-funded, fast-paced, innovative environment where you will be empowered to sell industry leading Time Asset Management application solutions.  Replicon's goal is to build an organization of smart, ambitious Field Sales Reps, committed to our mission and focused on winning, but able to balance with a respectful, healthy environment and lifestyle.  At Replicon, integrity and reliability are as important as talent and effort. 
 
We are currently looking for high-energy, strategic, driven hunters with knowledge of technology and a solid business-to-business background. If this is you, the Field Account Executive role at Replicon could be the right fit for you. You will be selling our entire portfolio of products across industry verticals. 
 
Key Responsibilities:
  • Meet and exceed sales quotas
  • Accurately track and forecast revenue
  • Drive a high quality sales cycle where all interactions help advance deals
  • Establish rapport and cultivate relationships with key decision makers
  • Articulate Replicon’s value proposition to prospects/executive level through in-person and web based meetings to advance and close new revenue opportunities.
 
Qualifications:
  • 6+ years of quota carrying software or technology sales hunter experience
  • Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
  • Track record of success in carrying a quota of $1M at a minimum
  • Track record of over-achieving quota (top 10-20% of company) in past positions
  • Strong and demonstrated written, verbal and presentation skills
  • Previous Sales Methodology training, SaaS experience, and strong customer references preferred
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
  • Degree preferred

Apply Now

Bangalore, India
Position Overview:
 
The Team Lead of Sales Development will lead and manage Replicon’s global inside lead generation team which delivers qualified opportunities to the new business sales teams; The Team lead's primary focus is to ensure that the team achieves monthly quotas and builds a strong sales pipeline. The Team Lead will be responsible for training, coaching and retaining them. The Team Lead will also have to ensure process KPIs and SLAs are monitored and adhered to. The ideal candidate is someone who has experience in managing a similar team, has proven success in sales pipeline management, lead to opportunity conversions and is knowledgeable in what it takes to qualify and develop quality opportunities.
 
Key Responsibilities:
 
  • Build the sales pipeline for enterprise and SMB account executives
  • Manage a team of  Sales Development Executives
  • Manage and develop lead pipeline to deliver a quota of qualified opportunities to the Sales team
  • Execute and monitor marketing and demand generation plans which will maximize lead to opportunity conversion (including training, coaching, and process improvements);
  • Monitor and evaluate the performance of lead generation programs
  • Collaborate with the Sales Managers, Directors and Marketing dept. on campaigns to assist with nurturing the existing lead database
  • Monitor KPIs (individual and Team)
  • Motivate team to achieve targets and recognize top performers
  • Find way to improve conversions and keep the team on a forward trajectory
  • General Data analysis and recommendations for improvement
  • Communicate challenges to senior leadership
  • People Management: Grievance addressable, Conflict Management, Mentoring etc.
  • Determine appropriate headcount to manage inbound lead volumes and maximize conversions
  • Recruitment and hiring of Sales Development Executives
  • Manage individual professional development.
 
Qualifications: 
  • 3+ years of sales management experience (preference given to those with experience in lead qualification/sales development experience and/or multi-tier management)
  • Proven record of sales success in a similar enterprise software application environment
  • Experience selling into global markets (particularly North American markets), not just local to India 
  • Successful track record in both a high volume transaction sales environment as well as a consultative/solution sales environment
  • Involvement with recruiting, hiring and training customer facing/sales employees
  • Excellent written and verbal communication skills
  • Experience with a CRM solution (preferably salesforce.com) and experience with various lead vendor technologies
  • Willingness to work North American shift hours to meet the needs of the business demand. 
 

Apply Now

Bangalore, India
Position Overview:
 
Replicon is looking for an experienced Technical Sales Engineer for our Bangalore office to enhance pre-sales initiatives for the North American sales team. This inside sales opportunity will use your skills as a product sales expert and turn this expertise into new business for Replicon, and with our clients being worldwide the majority of your communication will be through telephone and computer technology. 
 
Sales Engineers are the primary technical resource for the field sales force. You will be responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. The Sales Engineer must be able to articulate technology and product positioning to both business and technical users. 
 
Responsibilities:
 
  •  Design and prepare technical presentations and recommend solutions for client issues.
  • Monitor and collect all technical information and design appropriate workflow for customers.
  • Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing Replicon’s technology to existing and prospective customers, and to drive new product and service offerings in Customer adoption.
  • Partner with Sales Executives and Account Managers to educate existing and prospective customers about the superiority of Replicon’s services - this includes presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues.
  • Engage and oversee in the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined.
  • Work closely with Product Management and associated teams to develop future product direction and strategy - providing valuable input from the field.
  • Administer and collect all technical inputs for Proof of Concept and prepare presentations for validation solutions.
  • Prepare and configure all customer integration and configure products to ensure optimal levels of customer satisfaction.
Basic Qualification:
  • Bachelor's Degree in Science or equivalent work experience.
  • Minimum 2+ years of overall IT experience.
  • Minimum 2 years of experience in technical pre-sales/sales engineering, consulting, Customer Success Management, Technical Support and/or other customer facing role consulting on, delivering, or supporting technical products or service.
  • Verbal and written fluency, including technical terms, in English, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level.
Desired Qualification:
 
  • Must be enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.
  • Demonstrated success developing client relationships.
  • Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus.
  • Ability to self-manage and prioritize workload.
  • Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and account management, where an aptitude for improving customer satisfaction was successfully demonstrated.
 

Apply Now

Bangalore, India
Position Overview
 
Replicon is searching for self-motivated individuals to join our successful Sales team as Territory Sales Managers in our Bangalore office. This inside sales opportunity will use your skills as a product sales expert and turn this expertise into new business for Replicon, and with our users being worldwide the majority of your communication will be through telephone and computer technology. We want our sales representatives to use their own exceptional sales ability combined with our innovative way of selling software to build on a long term career opportunity within our company. We are looking for driven individuals who exude confidence, with a proven sales track record and have worked in a similar role previously.
 
Responsibilities:
  • Master Replicon’s innovative system for selling 
  • Effectively manage all of your assigned leads while managing a sales pipeline to achieve sales targets on a monthly and quarterly basis 
  • Stay current with your product knowledge of Replicon’s software solutions 
  • Be able to configure and effectively demonstrate Replicon’s software solutions to address the customer requirements and provide business value.
 
Qualifications:
  • Bachelor’s degree in Marketing, Business or related discipline 
  • 5+ years of inside sales experience with demonstrated achievement of quota /revenue goals 
  • Software sales experience with a practice of solution selling, preferably to the North American audience
  • Proven experience working with computers and software applications 
  • Strong written and verbal communication skills 
  • Must be willing to work in North America shift timings

Apply Now

2. Marketing

Bangalore, India
Position Overview
 
Replicon is currently looking for a Business Analyst for its Sales Operations function. Reporting directly to the Director, Sales Operations. The individual will be responsible to support the sales leaders in reporting and analysis and also build operational excellence in its Sales operations function
 
Responsibilities
  • Responsible for defining, analyzing and communicating key metrics and business trends for the Sales teams across the globe.
  • Create regular Sales pipeline, forecasting and productivity reports for global sales leaders.
  • Analyze data for patterns that indicate problems that need to be addressed or opportunities to investigate. Investigate root causes and work with sales leaders to address the issues or opportunities.
  • Creating new reports and dashboards in Salesforce.com and manage the existing reports and dashboards
  • Work closely with IT/Business Applications to estimate and justify new efforts, define business requirements, and ensure effective business user acceptance testing.
  • Work closely with internal customers to understand current and future business needs. Also identify and analyze any needs and trends requiring special attention.
  • Exhibit the ability to take initiative, work with minimal daily direction, and prioritize time effectively to deliver in a timely manner.
Qualifications
  • Graduation is a must, MBA is an added advantage
  • Minimum of 5 years of relevant work experience
  • Strong analytical skills with ability to provide data-backed analysis and work with large data sets
  • Advanced user in Microsoft Excel and proficient in other MS Office tools for managing and presenting data
  • Knowledge/Experience in working on an ERP environment and Salesforce.com
  • Excellent written and verbal communication and interpersonal skills
  • Ability to organize, multi?task, work independently on several projects and meet deadlines
Work Timings: 6:00 PM to 3:00 AM IST

Apply Now

3. Product Management

United States San Francisco Bay Area CA 94065
Position Overview
 
Replicon is looking for a top-notch Director of Product Management to own and drive product management from end-to-end for the Replicon Cloud Time Tracking platform.  At Replicon, we are building simple, easy and clever ways for employees and companies to track time.  We are building a time tracking platform and you will have the opportunity to define the only holistic time management solution in the industry.
 
The Director of Product Management will play a key role in defining and delivering solutions that further our business objectives and delight customers.  If you always wonder why business applications are so complex, and you itch to build ones that are cool, simple and fun, the Replicon Product Management opportunity is a great fit for you. 
 
Key Responsibilities:
In a typical day as a Replicon Product Manager you will:
  • Always be thinking of new ways and new ideas to simplify user experience and improve workflow & analytics on next generation products
  • Work with customers, sales reps, and support teams to understand their needs. Note: you will not be gathering product requirements from them, but you will understand customers' needs and will figure out the best products to meet their needs
  • Research competitor's products to figure out what not to do (instead of what to do)
  • Define personas, using real person and use cases for your product
  • Design products that solve complex business problems in a very simple fashion (working with our UX team)
  • Work with the Engineering team to persuade them to build a product experience that they may say is "impossible"
Key Qualifications:
  • BS in computer science or related technical field required, MS/MBA a plus
  • 7+ years Product Management experience
  • Experience working in a start-up environment is a strong asset
  • Extensive experience building, selling or deploying SaaS/Cloud based business or consumer applications (specifically experience around business applications for SAAS/Cloud based products)
  • Experience working with customers defining and designing business (B2B or B2C) solutions
  • Strong leadership qualities and ability to work with/influence cross-functional teams (Marketing, Sales, UX, Engineering, QA, Customer Success, and Support)
  • Agility and bias toward action with ruthless prioritization and accountability for results
  • Deep knowledge of application design principles and experience applying them to build complex software applications
  • Excellent organizational, prioritization, and communication skills with high attention to detail (sweat the small stuff)
  • Domain experience in business applications such as time & attendance, billing, project management a plus

Apply Now

4. R&D

Calgary, Canada
Position Overview
 
Replicon Cloud Platform is a true multi-tenant platform built on open stack technologies and hosted on AWS EC2 around the globe supporting a large customer base. We are expanding our Cloud solution based on market needs and are looking for a Full Stack Engineer to play a major role in our engineering teams.
 
As a Full Stack Developer, you will be responsible for the end to end phases of the software development lifecycle including technical research, requirements analysis, high level and technical design,  improving user experience, shaping the face of our new products, building internal tools, implementation of enhancements to the product, unit testing, debugging, and maintenance. 
 
Replicon’s development team is enthusiastic and results driven. The more you prove your ability to deliver real solutions to problems with a positive attitude, the more flexibility and freedom you will have to write software the way you want. 
 
Responsibilities:
  • Identify issues and implement solutions to complex problems in large scale backend infrastructure and mobile platforms
  • Analyze & solve difficult problems across the stack
  • Work closely with operations and infrastructure to build high scale backend services
Requirements:
  • 5+ years of previous work experience or BS or MS in Computer Science or related field
  • Proficiency in either Node.js, Python, Ruby, PHP/Hack, C# or Java
  • Experience working with Javascript frameworks (e.g. Ember.js, AngularJS, React, Knockout, etc.) to build feature-rich responsive web UIs
  • Experience in Continuous Integration and Delivery tools like Vagrant/Docker/Packer/Terraform etc.
  • Experience with mobile development is an advantage
  • Understanding of relational databases and SQL
Competency Requirements:
  • See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
  • Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
  • Be a perfectionist; you are not satisfied until your code is rock solid
  • Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
  • See the big picture; we write software to solve real business problems

Apply Now

Bangalore, India
Position Overview
 
Replicon Cloud Platform is a true multi-tenant platform built on open stack technologies and hosted on AWS EC2 around the globe supporting a large customer base. We are expanding our Cloud solution based on market needs and are looking for a Full Stack Engineer to play a major role in our engineering teams.
 
As a Full Stack Developer, you will be responsible for the end to end phases of the software development lifecycle including technical research, requirements analysis, high level and technical design,  improving user experience, shaping the face of our new products, building internal tools, implementation of enhancements to the product, unit testing, debugging, and maintenance. 
 
Replicon’s development team is enthusiastic and results driven. The more you prove your ability to deliver real solutions to problems with a positive attitude, the more flexibility and freedom you will have to write software the way you want. 
 
Responsibilities:
  • Identify issues and implement solutions to complex problems in large scale backend infrastructure and mobile platforms
  • Analyze & solve difficult problems across the stack
  • Work closely with operations and infrastructure to build high scale backend services
Requirements:
  • 5+ years of previous work experience or BS or MS in Computer Science or related field
  • Proficiency in either Node.js, Python, Ruby, PHP/Hack, C# or Java
  • Experience working with Javascript frameworks (e.g. Ember.js, AngularJS, React, Knockout, etc.) to build feature-rich responsive web UIs
  • Experience in Continuous Integration and Delivery tools like Vagrant/Docker/Packer/Terraform etc.
  • Experience with mobile development is an advantage
  • Understanding of relational databases and SQL
Competency Requirements:
  • See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
  • Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
  • Be a perfectionist; you are not satisfied until your code is rock solid
  • Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
  • See the big picture; we write software to solve real business problems

Apply Now

United States San Francisco Bay Area CA 94065
Position Overview
 
Replicon Cloud Platform is a true multi-tenant platform built on open stack technologies and hosted on AWS EC2 around the globe supporting a large customer base. We are expanding our Cloud solution based on market needs and are looking for a Full Stack Engineer to play a major role in our engineering teams.
 
As a Full Stack Developer, you will be responsible for the end to end phases of the software development lifecycle including technical research, requirements analysis, high level and technical design,  improving user experience, shaping the face of our new products, building internal tools, implementation of enhancements to the product, unit testing, debugging, and maintenance. 
 
Replicon’s development team is enthusiastic and results driven. The more you prove your ability to deliver real solutions to problems with a positive attitude, the more flexibility and freedom you will have to write software the way you want. 
 
Responsibilities:
  • Identify issues and implement solutions to complex problems in large scale backend infrastructure and mobile platforms
  • Analyze & solve difficult problems across the stack
  • Work closely with operations and infrastructure to build high scale backend services
Requirements:
  • 5+ years of previous work experience or BS or MS in Computer Science or related field
  • Proficiency in either Node.js, Python, Ruby, PHP/Hack, C# or Java
  • Experience working with Javascript frameworks (e.g. Ember.js, AngularJS, React, Knockout, etc.) to build feature-rich responsive web UIs
  • Experience in Continuous Integration and Delivery tools like Vagrant/Docker/Packer/Terraform etc.
  • Experience with mobile development is an advantage
  • Understanding of relational databases and SQL
Competency Requirements:
  • See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
  • Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
  • Be a perfectionist; you are not satisfied until your code is rock solid
  • Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
  • See the big picture; we write software to solve real business problems
 

Apply Now

United States San Francisco Bay Area CA 94065
Position Overview
 
Replicon Growth Engineering team is looking for outstanding Growth Engineers to figure out ways to 10x our growth.  At Replicon, our Growth Engineering team drives reach and impact through data, rapid experimentation, and metrics. Growth is at the most dynamic intersection of product analytics and business success, and this team constantly thinks about our prospective and active users, their activities, and retention strategies to grow our customer base with A/B testing, data mining and visualization of user experiences, novel ways of engaging users, and rapid prototyping.
 
Key Responsibilities:
 
In this role, you should be passionate about finding repeatable and scalable ways to increase growth and engagement.
  • You will be responsible for building all the necessary tools and infrastructure to unlock rapid growth
  • Help improve our experiment management system and A/B testing best practices, and evangelize their use internally for driving product decisions
  • Develop systems to track user engagement with our platform to improve our visibility into customer behavior
  • Own user growth initiatives such as segment analysis, customer acquisition, activation, and lifetime value
  • Be responsible for conceiving new experiment driven features and coordinating across engineering, design and product management to implement and launch them
  • Architect and implement product and platform changes for growth at massive scale with rapid data-driven iteration
  • Collaborate with a small, agile team to accelerate the customers and active users growth
  • Implement strategies to acquire prospect customers/users and increase conversion and engagement
  • Analyze data to uncover opportunities and generate hypotheses to drive product changes through A/B testing
 
Key Qualifications:
  • B.S., M.S., or PhD. in Computer Science or equivalent
  • 5+ years in a relevant work role
  • Expertise with API design, database, distributed systems, search and ranking infrastructure
  • Data driven. Experience running A/B tests to optimize conversion and engagement
  • Extensive development experience for high traffic web and mobile sites
  • Comfortable working across the full web stack in a fast-moving environment
  • Experience growing traffic or working on customer acquisition a plus

Additional Requirements:
  • Experience working with large datasets and statistical modeling to help make product decisions based on experiments
  • Must be a result driven self-starter with great communication and collaboration skills

Apply Now

United States San Francisco Bay Area CA 94065
Position Overview
 
Replicon is a fast growing, mobile first, SaaS start up and looking for Lead Mobile iOS engineers to join our team.  Our apps are developed using 100% native technologies to provide the best user experience.
 
You will be working in a collaborative, fast-paced startup team environment.  In this role you will have the opportunity to work on developing bleeding edge innovative products, next generation mobile products and revamping our existing product line.  Some of our cloud enterprise products include Time-tracking, Time sheets, Expense management, Scheduling and Project management.  You will be helping to solve real mobile development challenges (Offline functionality, Asynchronous operations, Slower intermittent networks, Performance, Kiosk apps running around the clock without reboots, Enterprise mobile device management, Mobile backend BaaS architecture, Designing REST APIs, Data driven enterprise apps development, Internationalization, A/B testing, Instrumentation, Data security, Mobile services scalability, Sensors, Internet of things, Innovative products with contextual awareness, Machine learning, Bringing consumer grade user experience to enterprise customers).
 
How we work:
  • Extreme agile practices
  • Test driven development 
  • Pair programming
  • Continuous integration, deployment and monitoring
Qualifications:
  • Bachelor of Computer Science, Computer Engineering or related education/experience 
  • 5+ years of experience with iOS mobile apps development
  • 8+ years of experience in software development
  • Expert with Objective-C, iPhone SDK and native applications development
  • Expert with developing adaptive user interfaces that scale to different form factors
  • Live apps on the AppStore that you played a key role in developing 
  • Backend development experience in your favorite technology (Node.js, Ruby on Rails, .NET) would be a nice to have
  • Excellent problem solving, critical thinking and communication skills
  • Passion for learning technologies, sharing with team and growing

Apply Now

Calgary, Canada
Position Overview
 
We are expanding our SaaS solution based on market needs and are looking for a couple of Senior Software Developers (Full Stack Developers) to play a major role in our core architecture team. As a Senior Software Developer, you will be responsible for many phases of the software development lifecycle including technical research, requirements analysis, high level and technical design, implementation of enhancements to the product, unit testing, debugging, and maintenance. 
 
Replicon’s development team is enthusiastic and results driven. The more you prove your ability to deliver real solutions to problems with a positive attitude, the more flexibility and freedom you will have to write software the way you want. 
 
Key Responsibilities:
  • Working within the Engineering team, specifically on the software design and development of commercial web-based software products and applications
  • Design, implement, and tune enhancements that work within the time-tracking / project management environment
  • Work within Replicon’s software development expectations, processes, and quality initiatives
  • Work to accurately evaluate risk and estimate software development tasks
  • Strive to continually improve technical and developmental skills
 
Qualifications:
  • 7+ years of software development experience (C++, C#)
  • 3+ years of experience with web development (ASP.Net, ASP.Net MVC)
  • Experience working with AJAX and DHTML
 
Competency Requirements:
  • See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
  • Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
  • Be a perfectionist; you are not satisfied until your code is rock solid
  • Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
  • See the big picture; we write software to solve real business problems

Apply Now

United States San Francisco Bay Area CA 94065
Position Overview
 
Replicon is transitioning to a mobile first SaaS company and looking for Senior Mobile iOS, Android & Backend engineers to join our Mobile team. Our apps are developed using 100% native technologies to provide the best user experience.
 
You will be working in a collaborative, fast-paced startup team environment. In this role you will have the opportunity to work on developing bleeding edge innovative products, next generation mobile products and revamping our existing product line. Some of our cloud enterprise products include Time-tracking, Time sheets, Expense management, Scheduling and Project management. You will be helping to solve real mobile development challenges (Offline functionality, Asynchronous operations, Slower intermittent networks, Performance, Kiosk apps running around the clock without reboots, Enterprise mobile device management, Mobile backend BaaS architecture, Designing REST APIs, Data driven enterprise apps development, Internationalization, A/B testing, Instrumentation, Data security, Mobile services scalability, Sensors, Internet of things, Innovative products with contextual awareness, Machine learning, Bringing consumer grade user experience to enterprise customers).
 
How we work:
  • Extreme agile practices
  • Test driven development 
  • Pair programming
  • Continuous integration, deployment and monitoring
Qualifications:
  • Bachelor of Computer Science, Computer Engineering or related education/experience 
  • 3+ years of experience with Android mobile apps development
  • 5+ years of experience in software development
  • Expert with Android, Java and native applications development
  • Expert with developing adaptive user interfaces that scale to different form factors
  • Live apps on the AppStore that you played a key role in developing
  • Backend development experience in your favorite technology (Node.js, Ruby on Rails, .NET) would be a nice to have
  • Excellent problem solving, critical thinking and communication skills
  • Passion for learning technologies, sharing with team and growing

Apply Now

Calgary, Canada
Position Overview:
 
The Senior Software Engineer (DevOps) will be responsible for analysing, debugging and fixing software issues in our web based product.  As a SSE in the DevOps team, you are a problem solver and passionate about debugging and identifying and fixing issues reported by clients. You are required to identify and fix issues proactively. You are also required to contribute to implementation of enhancements to the product, unit testing, debugging and maintenance of the production environment.
 
Responsibilities:
  • Analyse and implement fixes for software issues.
  • Identify and fix issues proactively
  • Leverage the expertise of the Support/CSS/Engineering/PM teams to fully understand the issue and implement the correct fix.
  • Work to accurately evaluate risk and estimate development tasks
  • Strive to continually improve technical and developmental skills
  •  Work with distributed teams and fix production issues
  • Work within Replicon’s software development expectations, processes and quality initiatives 
Qualifications:
  • Bachelor of Computer Science, Computer Engineering, or related field
  • 8+ years of software development experience (C#)
  • Exposure to web development (ASP.NET/MVC)
  • Exposure to client side technologies (Javascript, AJAX, DHTML and HTML)
  • Experience working with AWS environment
  • Familiar with agile techniques (like Scrum, test driven development, continuous integration )
Competency Requirements:
  • .NET Development experience
  • Good troubleshooting skills
  • Able to understand unfamiliar code quickly and analyse how it works
  • Passionate about  providing excellent service to our customers
  • Be a problem solver; given any problem, will come back with solutions, or at least alternatives
 

Apply Now

Bangalore, India
Position Overview:
 
The Senior Software Engineer (DevOps) will be responsible for analysing, debugging and fixing software issues in our web based product. As a SSE in the DevOps team, you are a problem solver and passionate about debugging and identifying and fixing issues reported by clients. You are required to identify and fix issues proactively. You are also required to contribute to implementation of enhancements to the product, unit testing, debugging and maintenance of the production environment.
 
 
Responsibilities:
  • Analyse and implement fixes for software issues.
  • Identify and fix issues proactively
  • Leverage the expertise of the Support/CSS/Engineering/PM teams to fully understand the issue and implement the correct fix.
  • Work to accurately evaluate risk and estimate development tasks
  • Strive to continually improve technical and developmental skills
  •  Work with distributed teams and fix production issues
  • Work within Replicon’s software development expectations, processes and quality initiatives 
 
 
Qualifications:
  • Bachelor of Computer Science, Computer Engineering, or related field
  • 4+ years of software development experience (C#)
  •  Exposure to web development (ASP.NET/MVC)
  • Exposure to client side technologies (Javascript, AJAX,DHTML and HTML)
  • Familiar with agile techniques (like Scrum, test driven development, continuous integration )
 
 
Competency Requirements:
  • .NET Development experience.
  • Good troubleshooting skills.
  • Able to understand unfamiliar code quickly and analyse how it works
  •  Passionate about  providing excellent service to our customers
  • Be a problem solver; given any problem, will come back with solutions, or at least alternatives
 

Apply Now

Calgary, Canada
Position Overview 

As a Software Architect, you will report directly to the Chief Architect and you will be accountable for providing technical leadership to the R&D team as well as working with Product Management to help realize new application capabilities.

The ideal candidate is someone who has been a Software Architect for a SaaS application, thrives in a fast-paced environment managing multiple releases, and is motivated by delivering quality software that solves customers’ problems.

Responsibilities: 
  • Drive the technical design of all changes to SaaS, ensuring compliance with engineering, deployment, availability, reliability, scalability, performance, governance and monitoring best practices.
  • Support and mentor the engineering teams by providing technical guidance, engineering best practices and code reviews.
  • Provide perpetual ownership of the technical design of features in an application area from inception to obsolescence.
  • Implement architectural and infrastructure code changes to the SaaS Platform
  • Suggest technical improvements for continuous evolution of SaaS products 
  • Be a thought-leader on delivery of quality software within our organization

Qualifications: 
  • Bachelor’s degree in Computer Science, Computer Engineering or related field
  • 5+ years of experience in enterprise software development, including 2+ in a architect or similar role
  • Expert knowledge of an object-oriented programming language
  • Hands on experience in designing, architecting of software components/layers/frameworks 
  • Excellent communication and presentation skills
  • Excellent understanding of SDLC processes
  • Experience in technical mentoring and code quality checks
  • Strong appetite for knowledge sharing and learning with the drive to make a difference
  • Strong team player, leadership qualities, interpersonal, writing, speaking, listening, analytical and trouble-shooting skills
  • Experience with commercially available software is highly preferred
  • Experience with SaaS software is a plus

Apply Now

Calgary, Canada
Position Overview
 
Replicon is the leading provider of cloud-based time tracking and project management software solutions.  We are looking for an experienced Test Automation & Release Engineer to join our team.  
 
You will be working in a collaborative, fast-paced, agile team environment.  You will ensure that new software is released in a streamlined, error-free and delay-free manner from development to pre-production. You will be responsible for pushing new releases to the SaaS pre-production infrastructure using a repeatable and scalable process. In this role, you will also have the opportunity to develop automated tests, collaborating closely with full stack engineers, exploring ways to break their code!  
 
Responsibilities:
 
65% Release Management:
  • Own, manage and streamline the release process on test and pre-production environments
  • Build and maintain tools needed during release pushes
  • Manage automating builds and regression testing of release candidate builds
  • Monitor successful test execution, applications, and systems used in software deployments
  • Prepare and test release candidate packages for SaaS operations team to push a new release to pre-production infrastructure
  • Build and maintain build scripts and tools to automate release process wherever possible; automate repetitive tasks during deployment process
  • Identify and drive resolution of issues on QA environment during or after deployment
  • Set up and configure QA test environment
  • Able to work in a fast-paced environment while balancing multiple, sometimes competing priorities successfully
  • Ability to work on-call and respond to release/hotfix release issues extending beyond normal working hours
35% Test Automation:
  • Develop, execute, and maintain automated test cases as part of the existing test automation framework
  • Add to continuous integration and continuous deployment efforts
  • Work in highly collaborative environment where you need to execute your function on time
Qualifications:
  • Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering or equivalent
  • 4+ years of similar experience in web development/test/release engineering
  • Hands-on experience in automated testing (with Selenium WebDriver) and automated deployment
  • Working knowledge of Windows and Linux environment
  • Knowledge in using tools like Docker, Chef, Jenkins is desirable
  • 2 years of expertise in any of the following databases: SQL server, Postgres
  • Virtualization  (Vagrant, VMWare, Virtual Box)
  • Configuration and Provisioning Management  (Chef, Puppet)
  • Languages include (Node.JS, Java, .NET)
  • Build tools (Maven, Ant, NAnt)
  • Continuous Integration Tools (CruiseControl, Jenkins)
  • Certifications (MCSE, AWS CSA, CompTIA Cloud+, VMware VCP6 - Cloud) are a plus

Apply Now

Bangalore, India
Position Overview
The iOS Developer, will be responsible for many phases of the software development lifecycle including technical research, requirements analysis, high level and technical design, implementation of enhancements to the product, unit testing, debugging, and maintenance. We have many projects for which we need hardworking and skilled individuals.
 
Replicon’s development team is enthusiastic and results driven.  The more you prove your ability to deliver real solutions to problems with a positive attitude, the more flexibility and freedom you will have to write software the way you want.  
 
Responsibilities:
  • Working within the engineering team, specifically on the software design and development of iOS based mobile/tablet applications
  • Design, implement, and tune enhancements that work within the time-tracking / project management environment
  • Work within Replicon’s software development expectations, processes, and quality initiatives
  • Work to accurately evaluate risk and estimate software development tasks
  • Strive to continually improve technical and developmental skills.
Qualifications:
  • Bachelor of Computer Science, Computer Engineering, or related field
  • Must have hands on experience on iOS app development for phone and tablet devices (iPhone & iPad)
  • 3+ years of experience with mobile app development on iOS
  • Following technology competencies are required
  • C & Objective C, iPhone SDK, JSON
  • Apple provided SQLite
  • Tools – Xcode (Simulator, Interface builder, Instruments)
  • Exposure to MVC & Client/Server architecture
  • Core Location
  • Camera & Keychain API
  • CoreData
  • Designing For Multiple Form Factors
  • See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
  • Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
  • Be a perfectionist; you are not satisfied until your code is rock solid
  • Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
  • See the big picture; we write software to solve real business problems.

Apply Now

5. Customer Support & Services

Bangalore, India
 
Position Overview 
 
As an Configurations Specialist, you will be responsible for handling the end-to-end configuration of Replicon’s product suite for new customer accounts. You will work closely with Replicon’s Customer Success Team by getting the complete business requirements from them, and configure the software to meet the customers’ business needs. The ideal candidates have a strong background in configuring business software applications, can handle multiple configurations at one time, and enjoy working in a collaborative team environment.
 
Replicon’s implementation services team is enthusiastic and result-oriented. The team consists of people with a positive attitude, who believe in getting things done.
 
Responsibilities:
 
  • Understanding the Business Requirements documents and project plans created and approved by the client and the Customer Success Team and configure Replicon’s solution to meet the customer needs.
  • Work with the Professional Services team to incorporate, test and deploy integration and/or customization requirements from the client.
  • Manage multiple configurations of small, medium and large size customers within the time allotted for each project
  • Manage all configuration communications externally and internally
  • Maintain a current and thorough understanding of Replicon’s product functionality
 
Qualifications: 
 
  • Bachelor’s Degree or equivalent work experience in the software industry 
  • 3+ years of implementations/configurations experience with any business software, HR/Payroll applications, SAP, PeopleSoft, etc.
  • Strong written and verbal business communication skills 
  • Working knowledge of web-based / Cloud-based (SaaS) applications would be considered an asset
  • Customer management experience would be considered an asset
 
Must be willing to work in North American business timings
 
 

Apply Now

London, United Kingdom

Position Overview

 

The Customer Success Manager is ultimately responsible for ensuring success of our customers and is a constant connection between all of Replicon and the customer.  The Customer Success Manager acts as the ambassador for Replicon to the customer, and the advocate for the customer across Replicon. Members of the CSM team bring Replicon innovations and capabilities to their portfolio of customers and match these to the customers’ business goals, driving greater business value and executive alignment between Replicon and the Customer.

 

The Customer Success Manager is responsible for overall customer wellbeing by monitoring customer health, proactively addressing any issues, and acting as an escalation point as needed. The expected end result is increased customer satisfaction, retention and continuous growth of the Replicon footprint. We are looking for experts in the enterprise software space, with payroll, HR, and/or finance familiarity being a plus. This is a huge opportunity to become part of an expanding team and help shape the vision and mission of customer success function within Replicon.

 

Key Responsibilities:

 

  • Acts as the primary Replicon business interface for the customer- advocates for customer needs and successfully represents the company, its products, and its business

  • Develops an intimate understanding of the “why” for each customer in their portfolio: why they have chosen the specific Replicon products, what results they are expecting, and their level of actual success in achieving those results.

  • Designs and executing customer success plans to ensure 100% referencability and maximize upsell potential

  • Manages the customer relationship with high levels of trust and satisfaction, particularly at the executive sponsor level

  • Proactively outlines customer critical success factors, metrics for success, potential issues, and provide recommendations for each customer their portfolio.

  • Observes patterns, via the CSM application, in customer usage, power user behavior, subscription consumption, onboarding results, and customer/user behavior prior to renewal.

  • Monitors and facilitates the customer’s adoption of our solution features and functionality while providing Replicon with an understanding of their overall business needs as they relate to our products

  • Successfully manages the customer through the renewal process in alignment with the Renewals team.

  • Identifies and facilitates upsell and cross-sell opportunities for the Sales organization with and for each customer.

 

Qualifications:

  • BA/BS degree (or equivalent; MBA or advanced degree preferred)
  • 5+ years experience managing accounts during the delivery and uptake of SaaS applications

  • Minimum 5 years relevant work experience in account management, enterprise sales, or other related field

  • Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)

  • Capability as credible and effective C-level advisor/coach, especially around change management (cultural, technical and business)

  • payroll, time management, and/or HR experience is a plus

  • Ability to travel 25%

Apply Now

Bangalore, India
Position Overview
 
As a Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and high return on investment. Leveraging your technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions within their business environment. Successful candidates thrive on creating value for clients, have exceptional client servicing skills, and are comfortable working in a fast-paced environment with multiple/competing priorities.
 
Responsibilities:
 
  • Engage and individually manage a large volume portfolio of key customer accounts
  • Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen Replicon solution
  • Oversee the successful implementation/configuration of Replicon’s product suite for each customer account by working with an Implementation Specialist
  • Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
  • Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action
  • Work collaboratively with various internal team/individuals for the best interest of the customer (technical support, engineering, sales, etc.)
 
Qualifications:
 
  • Bachelor’s Degree or equivalent work experience in the software industry
  • 6-10 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications 
  • Extensive technical account management & customer engagement experience
  • Must have had hands on working knowledge of Implementation experience with business applications (e.g. SAP, Oracle, PeopleSoft)
  • Excellent written & verbal communication skills
  • Experience working with senior executive level personnel in customer accounts
 
Must be willing to work in North American business timings




 

Apply Now

Bangalore, India
Position Overview: 

The Product Support Associate will be part of the Customer Support and Services team which uses, top-of-the-line CRM tools like Sales force and other applications like Go-To-Assist / Go-To-Meeting for remote desktop sharing. The application support specialist in Replicon is not only a Support professional, but also a researcher, a tester and a consultant to both customers and product management. In this role you will be working with customers from all over the world including countries like Nigeria, South Africa and Antarctica resolving Level 1 customer issues, escalating critical issues to Tier 2 team, reaching solutions that are mutually beneficial to customers and Replicon.

Key Responsibilities:
 
  • Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email
  • Applying technology in multiple ways to configure the product and helping the customer implement Replicons products
  • Solid understanding of products limits and suggesting ways of improving the product.

Qualifications:
 
  • Any Bachelor's Degree
  • At least 3 years of experience in software application support and/or infrastructure support
  • Should have good knowledge in Trouble shooting preferably IT application support.
  • Excellent written and oral communication skills
  • Demonstrated superior customer service skills
  • Ability to adapt to new technology and work on the same.

Apply Now

Bangalore, India
Position Overview
 
As a Software Engineer - PS/Customization, you will be responsible for fulfilling customer requirements by customizing our product to their needs. The activities you would be part of include technical research, requirements analysis, high level and technical design, implementation of customizations to the product, unit testing, debugging, and maintenance. We have many projects for which we need hardworking and skilled individuals.
 
Replicon’s professional services team is enthusiastic and highly customer focused. The more you prove your ability to deliver real solutions to problems with a positive attitude, the more flexibility and freedom you will have to write software the way you want. Being able to write long resumes does not impress us; being able to write good software impresses us (it’s a lot harder).
 
Key Responsibilities:
 
  • Working within the Professional Services team, specifically on the customization of commercial web-based software products and integration with third party ERP/CRM applications.
  • Flexible to work during US/Canada work hours and attend to high priority issues which may arise in customizations done before
  • Design, implement, and tune changes to the product that work within the time-tracking / project management environment
  • Be understanding and sensitive to customer requirements so as to be able to offer alternative solutions
  • Keep in pace with the product releases
  • Work within Replicon’s software development expectations, processes, and quality initiatives
  • Work to accurately evaluate risk and estimate software development tasks
  • Strive to continually improve technical and developmental skills.
 
Key Qualifications:
 
  • Bachelor of Computer Science, Computer Engineering, or related field
  • 3+ years of software development experience (C#) 
  • Experience with Web Services, JSON and SQL
  • Experienced in web development/maintenance (ASP.NET), desktop based applications, console applications among other .net based applications
  • Experienced in AJAX, LINQ and DHTML
  • Strong analytical/debugging skills
  • (Preferable) Experience with PostgreSQL/SQL Server
 
Work Timings: 8:00 P.M. to 5:00 A.M. IST

Apply Now

Bangalore, India
Position Overviews
As a Solutions Consultant, you will be responsible for understanding the scope of what Replicon needs to deliver to the client. This role involves the following:
  1. Understanding requirements of customer (new sale or existing)
  2. Liaising with internal teams to understand the scope of work
  3. Ensure that the solutions being provided to customers are optimal and in-line with Replicon’s capabilities
  4. Create the Statement of Work (SOW)
Replicon’s Services team is enthusiastic and results driven. Being able to write long resumes does not impress us; being able to provide quality solutions does (it’s a lot harder).
 
Key Responsibilities:
  • Create the Statement of work
  • Review requirements documentation and ask relevant questions to get a deeper understanding of business problem for coming up with the solution
  • Meet internal SLA’s to deliver the Statement of work in time.
  • Come up with feasible and best solutions to customer’s problems using the current infrastructure of our product
  • Be able to interact with technical as well as business representatives from customers to understand their requirements
  • Develop a strong understanding of the capabilities of our product and our services which are meant for developers to build solutions which interact with our product
  • Co-ordinate with several teams to gather inputs for solution
  • Provide Estimates on the effort involved in building the solution
 
Qualifications:
  • Bachelor of Computer Science, Computer Engineering, or related field
  • Excellent communication skills both verbal and written is a must
  • 4+ years of experience in working with clients to gather requirements for medium to large projects.
  • Experience in working on projects involving integrating multiple systems is a plus
  • Experience in SaaS model is a plus
  • Must be willing to work during North American hours
  • 2+ years of software development experience (C#, ASP .NET) will be an added advantage
 
 
Competency Requirements:
  • See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it

Apply Now

6. SaaS Operations

Bangalore, India
Position Overview:
 
Replicon is searching for an Information Security & Compliance Analyst, who will provide support to the Compliance group for the ongoing oversight activities in order to ensure compliance with applicable legislation, policies and procedures. This candidate will be responsible for creating the necessary framework to meet compliancy requirements, perform activities and analysis to ensure compliancy is met, and collaborate with auditing staff to ensure Replicon conforms to regulatory standards.
 
Key Responsibilities:
 
  • Participates in the day-to-day functions of Information Security & Compliance’s efforts with various regulatory compliance standards and policies (e.g., NIST, AICPA, ISO, FedRAMP) 
  • Assists in the development of processes in response to regulatory compliance requirements to ensure they are adequate, and appropriately documented to minimize company risks
  • Reports compliance and control exceptions and deficiencies to the Information Security & Compliance Manager
  • Participates in internal and external compliance audits, as assigned 
  • Communicates the necessary requirements for the IT systems and monitors company activities for potential changes impacting IT compliance
  • Document and analyze information security incidents
  • Facilitate the Replicon Confidential Documentation Requests for clients. (i.e., packaging documents for client submissions)
  • Support Cloud Operations Department in various pre-sales activities (RFP responses, proposal, and submissions)
  • Post-sales activities (renewal and/or annual review Information Security and & Compliance questionnaires from current clients)
  • Assist the Information Security & Compliance Manager in compliance initiatives and projects, and remain current with best practices
 

Qualifications:
 
  • BA or BS in computer science, information management, or a related field
  • 5-10 years of IT software and hardware infrastructure technical writing experience
  • Minimum of 5 years of progressive experience in information security or internal audit focusing on I.T. controls
  • Strong technical background to understand complex IT and Cloud infrastructure
  • In-depth understanding of information security controls as well as experience achieving compliance with standards and regulations such as SAS70/SSAE 16, ISO 27001 and PCI-DSS
  • Highly desirable: demonstrated experience securing a Windows-based environment, in areas such as perimeter security, remote access, network security, access controls systems, and end-point security
  • Professional Certification (CompTIA A+, CCNP, Certified SOA Architect, CSSP and CISA) will be an asset
  • Must have project management skills, a PMP certification would also be an asset for this role
  • Professional interpersonal skills and proficiency in oral and written communications are also required

Apply Now

7. Finance

Bangalore, India
Position Overview
 
Replicon is searching for a Senior Contracts Specialist to manage, review and when appropriate negotiate our customer related Subscription Agreements. The ideal candidate will also be able to assist with most other agreements including leases and vendor and employment related agreements. You must have a proven understanding of legal concepts and commercial negotiation, be detail oriented, highly motivated and able to take ownership of the contract administration process, primarily in support of our Sales professionals. The ideal candidates will be self motivated, dependable and career-oriented individuals who are able to prioritize effectively and work collaboratively with other Replicon team members with minimal supervision.
 
Key Responsibilities:
 
  • Lead the review and drafting of contractual documents, assess risks and provide recommendations to Replicon Sales and Finance Department representatives during negotiations and as appropriate
  • Serve as the primary point of contact for the Sales team for all Sales related contracts
  • Ensure contract review, approval, execution and archival is in accordance with Replicon policy and guidelines
  • Maintain database of all contracts
  • Monitor and advise on industry developments in click through and Cloud based service agreements
 
Qualifications:
 
  • Legal Degree, Professional Contract Management Certification, or equivalent through significant senior level work experience
  • Minimum three years of relevant work experience
  • Strong attention to detail
  • Highly motivated with ability to work among cross-functional teams
  • Excellent negotiation skills
  • Superior written and oral communication skills
  • Excellent organizational, analytical and interpersonal skills
  • Works well under pressure and has the ability to consistently meet deadlines.

Apply Now

8. Human Resource

Bangalore, India
Position Overview
 
Replicon is searching for a Corporate Recruiter who has experience in closing senior Sales, Sales Engineers and Technical requirements in North American region. We are looking for someone who can understand our business, our requirements and our company culture to build a quality pipeline of candidates for our Hiring Managers located in our Canada and US offices. Working closely with these Hiring Managers, you will be responsible for managing the complete end to end recruitment process where the majority of the requirements will be for our team expansion in the US. At Replicon, we strive to find the top talent in all departments and we focus on a quality driven recruitment process.
 
Responsibilities:
  • Fully understand requirements and the ideal profiles by working directly with the Hiring Managers
  • Develop and execute sourcing plans for all assigned requisitions to deliver a quality pipeline to the Hiring Managers
  • Manage the recruitment process end to end in a timely manner; work collaboratively with Hiring Manager to get feedback on candidates, while maintaining a professional experience with all of the candidates
  • Persistently create your network to communicate and create excitement about Replicon and the opportunities available
  • Keep all candidate files up-to-date in applicant tracking software
 
Qualification:
  • Degree or diploma in HR, Business or related field 
  • 4+ years of recruiting experience, with a minimum of 2 years in Sales recruitment (variety of Sales positions, preferably for a high tech/SaaS environment)
  • Must possess strong written & verbal communication skills
  • Resourceful, driven individual, able to handle multiple requirements
  • Able to manage multiple priorities; flexible to handling shifting priorities when situations arise

Apply Now

Bangalore, India
Position Overview:
 
Replicon Corporate Sales Trainer would be responsible for the knowledge and skills of Replicon sales team members. An integral part of the Replicon Learning & Development team, the trainer will need to establish and maintain effective working relationships with key stakeholders and consult with them in order to develop and maintain an effective and up to date sales learning curriculum. The trainer will need to ensure the sales teams have the latest information and skills that they need for success. The trainer will need to maximize Replicon sales team’s effectiveness by determining and solving training needs by planning, conducting and implement a comprehensive training program for the sales staff - both new and existing.
 
 
Key Responsibilities: 
  • Get new sales representatives for success by training them on Replicon products, internal sales processes; develop individual coaching plans, provide resources and assistance, schedule meetings and learning sessions with senior representatives and other department representatives.
  • Proactively ensure that the Sales learning material is kept up to date and has the latest information
  • Develop learning programs that is customized to the organization's goals, values and mission statement.
  • Determines learning needs by sitting with sales team; observing sales calls; studying sales results reports; conferring with sales managers.
  • Conduct learning sessions based on the training needs identified
  • Provide active and ongoing support to the existing sales team through personalized coaching activities
  • Improves learning effectiveness by developing new approaches and techniques and constantly engages with sales managers for active feedback
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
 
Qualifications
  • Bachelor’s degree or equivalent
  • Minimum 6 years of work experience, out of which past 2 years spent as in a sales trainer/coach role. 
  • Prior Sales trainer experience is a must have.
  • Excellent verbal and written English communications
  • Excellent Facilitation Skills, Performance Management, Motivating Others, Coaching & Feedback skills
  • Very good knowledge of MS Office
  • Prior sales experience desirable.
  • Proven ability to develop and effectively manage relationships with key stakeholders and manage their expectations
  • Research and reading skills: should be interested in researching and reading for various subjects; should know how to research on the internet and/or books, libraries etc. for various topics
This role requires the employee to be willing to work in the North-American shift. 

Apply Now

9. IT

Bangalore, India
Position Overview:
 
The Data Warehouse/BI developer will be working with the Data Warehouse team in a matrix reporting organization environment. He will be coordinating with the project stake holder which include the C-level executives, senior management, middle management and the other members of the data warehouse team to deliver solutions that aid the reporting, analytics requirements.
 
Key Responsibilities:
  • Evaluate the scope of big and small projects, communicate it to the rest of the team and business stake holders
  • Create the ETL routines (Custom routines/jobs/work flows as well as using ETL tools) in development and devise the roll out plan
  • Verify the data load and ensure data quality
  • Migration of Reports from one BI technology stack to another
  • Take ownership of the data warehouse schema
The resource should be willing to work on a open source environment
 
Qualifications:
  • 4 years of University degree in Computer Science or equivalent field
  • 2-4 years of experience in a data warehousing environment as a data warehouse developer
  •  2 years of expertise in any of the following databases: SQL server, Postgres, MySQL, Oracle
  • Average proficiency in any of the following technologies -.Net, Core Java.
  • ETL experience using any of the following Pentaho , SSIS, Informatica, DataStage or any other leading ETL tool
Nice to have:
  •  Past experience on BI tools such as Business Objects, Cognos, Pentaho BI, JasperSoft or Microstrategy
  • Past experience working with SPSS, rapidminer, analytic tools. Good understanding of statistical algorithms
  •  Past Experience with NoSQL databases (mongodb) and column oriented databases (Amazon RedShift)

Apply Now

Bangalore, India
Position Overview:
 
Network Security Engineer is responsible for the delivery and management of network services in a global enterprise environment. The individual directly manages a global network infrastructure and will be responsible for leading, planning, and organizing the efforts for the management of all network hardware and software resources. The person should have sound knowledge to one or more Vulnerability Scanners, Intrusion Detection and Prevention Systems, Firewalls, Directory Services, Endpoint Security and Network (routers/switches) infrastructure devices, appliances. Responsible for maintaining service levels, as well as oversight of the day to day configuration, administration and monitoring of the network infrastructure in a 24/7 environment.
 
Key Responsibilities:
  • Proactively utilize network monitoring tools to isolate events before service degradation occurs.
  • Coordinate with users and Internet Service Providers to ensure timely and satisfactory resolution for any trouble tickets.
  • Troubleshooting layers 1, 2 and 3 of the OSI Model.
  • Apply security patches as required.
  • Create technical documentation, network diagrams, inventory control documentation, and security documentation.
  • Work trouble tickets as assigned by Tier II lead.
  • Conduct daily performance checks on Cisco devices (CPU utilization, system logs, system errors, others as required).
  • Perform immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel.
  • Define network security best practice policies for both corporate and production environments.
  • Implement, and maintain network security policy, standards, and procedures.
  • Deploy and maintain access-list and firewall policies for high throughput environments.
  • Define network security best practice policies for both corporate and production environments.
  • Design and implement firewall, VPN, and IDS/IPS solutions for office and data-centre environments.
  • Build and support a network log aggregation infrastructure and support incident response initiatives.
  • Design and develop tools for detection of malicious network activity.
  • Provide 24/7 on-call security operational support on a rotational basis. 
  Qualifications:
  • Bachelor's Degree with minimum of 4-5 Years of Experience as a Network Engineer is required
  • Thorough knowledge of IP networking principles.
  • Robust experience with addressing, sub-netting, routing, switching, VLANs, VTP, STP, NAT, VPN, 802.1x, VRRP, HSRP etc.
  • Hands-on experience implementing, administrating and troubleshooting network devices: Cisco ASA, Cisco network switches, wireless controllers/AP’s, and routers; network load balancers.
  • Strong knowledge of firewall policies, NAT rules, IP SLA, VoIP, SIP, IPSec VPN, IDP & IPS, RADIUS, and TACACS.
  • Borderless networks, SSL VPNs, Cisco AnyConnect experience
  • Strong knowledge of IP routing protocols OSPF, BGP, EIGRP, QoS, GRE, NetFlow WAN technologies.
  • A good level of experience implementing and administering common TCP/IP – based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.
  • Experience with standard network and security change and configuration control policies.
  • In-depth knowledge of network monitoring and administration tools (Nagios, OpenNMS, and Zabbix).
  • Operational experience with network security issues and access control mechanisms.
  • Must be able to work effectively with little supervision as well as in a team environment.
  • Ability to develop and document operational and crisis response procedures.
  • Ability to work in a fast-paced, rapidly growing environment while balancing multiple, sometimes competing priorities successfully.
  • CCSP or CISSP Certifications is a plus
  • Ability to work on-call and respond to production issues on a 24x7 basis and extending beyond Normal Working Hours.
 
*Must be willing to work in North American business timings

Apply Now

Bangalore, India
Position Overview:
 
The Team Leader IT help desk provides technical leadership, process assessment, and development in the Endpoint Management (Desktop Management) service streams. Work with limited supervision; perform complex analysis of storage, backup and DR environments. Ensure above average reliability, performance, and data integrity through design, installation, configuration and support. This is a great opportunity to get involved with multiple platforms at multiple sites and expand your technical skill set.
 
Key Responsibilities:
  • Responsible for building and maintaining standard desktop hardware and software configurations including workstation images and application packages that will be used across the enterprise. This includes building, testing and deploying both custom developed and 3rd party applications and patches. Responsibilities also include assisting and supporting other initiatives including Software Change Management, VDI Deployment and Support, Hardware selection and deployment, and desktop operating system support and deployment
  • Responsible for ensuring the interoperability, standards and quality on all desktop deployments on supported Windows desktop platforms following defined company processes. Creates long term strategies for the Desktop team
  • Assists the team in resolution of issues submitted to the IT Service Desk to ensure effective operations and resolution
  • Provides leadership and mentors less experienced team members on more complex issues on a daily basis
  • Responsible for researching and analyzing technical industry trends to formulate business relevant technology ideas that support BC’s strategic plan and business objectives
  • Takes the lead on researching current technical trends. Keeps management and the Desktop team current on these trends.
 
Qualifications:
  • Bachelor’s Degree in Computer Science, Computer Engineering or related field
  • 5+ years of SCCM experience required (1000+ Users) (SCCM 2007 & 2012)
  • 4+ years Tier 3/4 Support in an Enterprise Desktop Environment Require
  • Sound working knowledge of network concepts including, TCP/IP, DNS, and LAN/WAN concepts
  • Solid understanding and competency with Microsoft tools, ie. WSUS, ADFS, DFS, AD, group policies, etc.
  • Effective communication skills, both written and oral, and presentation skills are required as is the ability to communicate calmly and patiently with both technical and non-technical audiences
  • Advanced experience with migrating and major upgrades to Windows and Mac based operating systems, including installation, system administration and troubleshooting a plus
  • Ability to engage in deep system level problem determination and resolution
  • Must be able to work well within a technical team, as well as interface well with the inside business units and individuals from the business user community
  • Requires a high level of knowledge in the field of computer science, including hardware and software products, computer systems, problem troubleshooting, information reporting, and data management for large complex systems.
  • Excellent ability to diagnose Personal Computer system and printer issues using knowledge base or existing technical knowledge / skills
  • Minimum five years of Windows/Mac Desktop deployment and Support experience required
  • Knowledge of ITIL best practices is desired. ITIL Foundation Certification is a plus
  • At least one Current Microsoft certifications such as MCDST (Microsoft Certified Desktop Support Technician), MCSE (Microsoft Certified Systems Engineer) or equivalent skills is required. 
 
*Willingness to work in 24/7 Shift Roster.

Apply Now

See what you'll be working with

Learn more about our award-winning products.

View products
See who you'll be working with

Take a look at our impressive executive leadership team.

Meet the team

Perks

Replicon provides an exciting work atmosphere and plenty of perks, including:

Opportunities for career advancement between teams and locations
Competitive salary
Great performance bonus
Employee shuttle service
Free snacks and beverages everyday

Hot catered lunches
Holiday parties, family picnics and team outings
401K plan / RRSP matching
Gym access / Discounted local gym membership
Medical & dental insurance