Careers at Replicon

Our mission is simple, we want to see you exceed your goals and be recognized for hard work. We’re proud of our pay-for-performance, no-politics, rapidly growing environment that helps our team succeed and prosper.

*Replicon participates in US Government E-Verify for employment authorization verifications for positions in our US office.

1. Sales

Bangalore, India
Position Overview:

We are looking for passionate, energetic and results-oriented individuals to join our team as a Customer Success Manager (CSM). At Replicon, our mission is to continue creating the most user-friendly, fast changing and future ready time tracking platform – and our Customer Success team sits at the heart of this goal. As a CSM, you will cultivate exceptional experiences and unceasing value for Replicon customers by acting as their trusted advisor, educating them on what else we can do with constant growth in mind. Replicon is searching for self-motivated, highly engaging individuals to join our Customer Success Manager (CSM) team in our Bangalore office.

The Customer Success Manager (CSM)  is expected to manage the customer experience for a specific territory's install base of customers and help grow and maintain revenue. He/She is the Customer’s Advisor who serves as a key point of contact and as a liaison between the customer and the various departments within Replicon.

Key Responsibilities:
  • Protect and grow revenue on the existing install base, managing customer life-cycle, ongoing support around customer service levels, customer contract renewals, increase footprint within the business, forecast and reduce churn.
  • The CSM will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Replicon services fit their ongoing business strategy.
  • Master Replicon’s innovative system for managing customer growth and building strategic relationships
  • Stay current with product knowledge of Replicon’s software solutions
  • Manage and retain revenue for a territory's install base of accounts. Runs it like an autonomous business.
  • Meet weekly growth opportunity objectives consistent with monthly sales numbers; generate a pipeline 3 times the target.
  • Generates demand for additional products and services within the install base of customers and grows the existing revenue base by upselling/cross-selling.
  • Maintain net-growth by selling and increasing footprint in the existing customer base to offset churn.
Requirements:
 
  • Proven track record of establishing themselves as a strategic trusted advisor to clients.
  • 3-4 years end-to-end sales experience who loves being in a competitive environment that is driven to meet targets.
  • Self-starter who can own ongoing customer success of large, medium and small customers.
  • The role requires the employee to work in the North-American shift timings.

 

Apply Now

Bangalore, India
Position Overview:
 
Replicon is searching for self-motivated, highly engaging individuals to join our Customer Success Manager (CSM) team in our Bangalore office.
The Customer Success Manager (CSM) is expected to manage the customer experience for a specific territory's install base of customers and help grow and maintain revenue. He/she is the Customer Advisor who serves as a key point of contact and as a liaison between the customer and the various departments within Replicon.
Key responsibilities will include protect and grow revenue on the existing install base, managing customer activation process, ongoing support around customer service levels, customer contract renewals, and control churn. The Customer Success Manager will understand the customer's business needs to ensure customer satisfaction and to encourage continued long-term relationship, and help identify opportunities where Replicon services fit their ongoing business strategy.
 
The role requires the employee to work in the Australian time zone.
 
Responsibilities:
  • Master Replicon’s innovative system for managing customer growth and building strategic relationships
  • Stay current with your product knowledge of Replicon’s software solutions 
  • Manages and retains revenue for a territory's install base of accounts. Runs it like an autonomous business.
  • Create and deliver reports that details service usage, summarize ROI and value add, highlight new platform components and identify next steps for the named accounts.
  • Generates demand for additional products and services within the install base of customers and grows the existing revenue base.
  • Works well with customers to maintain high level of customer satisfaction and develop strong relationships 
  • Ability to encourage/influence customers to extend and/or expand use of Replicon products and services. 
 
Requirements:
  • Bachelor’s degree in Marketing, Business Management or related discipline 
  • Proven track record of establishing themselves as a strategic trusted advisor to clients
  • Proven experience working with computers and/or software applications 
  • Very Strong written and verbal presentation/communication skills (ESSENTIAL)
  • Self-starter who can own ongoing customer success of large, medium and small customers
  • Ability to report and share client’s status on a timely/pre-defined interval
  • Experience managing strategic customer relationships.
  • 4+ years of solution selling work experience.
 
 

Apply Now

Bangalore, India
Position Overview:
 
Replicon is looking for an Enterprise Business development Representative to be the front line to the Field Sales team by actively prospecting, cold calling into defined segments, updating CRM (Salesforce), and providing value leads/opportunities to the direct sales team. The Enterprise Representative will work with a defined process and be expected to nurture accounts through various stages. 
 
Key Responsibilities:
  • Identify new opportunities for the sales team through targeted outbound cold calling and prospecting
  • Work in partnership with experienced Territory Account Executives to build and maintain a large pipeline of qualified sales opportunities to support revenue targets and quota
  • Communicate with prospects that show an interest in our products and services
  • Know, understand, and present value proposition clearly and succinctly
  • Educate prospects on how our products and services can fulfill their current and future needs
  • Identify and map new prospect business issues to our products and services
  • Report on the success of marketing campaigns and provide the "what worked and what did not work" feedback
  • Communicate new product and service opportunities gathered through prospect/field activity to appropriate company staff
  • Be a team player; share your knowledge and successes
 
Requirements:
  • University Degree or College Diploma or equivalent
  • Possess 1-5 years of proven success in the software industry using inbound and outbound prospecting as your primary success tools in an Enterprise B2B sales environment
  • History of over-achieving quota
  • Strong written and verbal communications skills
  • Your most important asset is your ability to be personable but persuasive and to communicate convincingly over the phone
  • Skilled at overcoming objections
  • Proven successful history of being able to "get" to the right people
  • Enjoy the challenge of developing new business
  • Solution and ROI selling experience; strength in using solutions selling tactics
  • Salesforce.com experience is an asset
  • RESULTS ORIENTED! Self-motivated, self-driven, possess a desire to excel & a strong desire to win!
  • Open to work in North American shifts
 

 

Apply Now

Bangalore, India
Position Overview
 
Replicon offers a fast-paced, innovative environment where you will be empowered to sell our solutions which leverage Time Intelligence platform. Our goal is to build an organization of smart, ambitious Account Executives, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Replicon, integrity and reliability are as important as talent and effort. 
 
We are currently looking for high-energy, self-motivated individuals to join our successful Sales team as Account Executives in our Bangalore office. This opportunity lets you employ your skills as a product sales expert and turn this expertise into new business for Replicon. With our clients being worldwide most of your communication will be through telephone and computer technology. We want our sales representatives to use their exceptional sales ability combined with our innovative way of selling software to build on a long-term career opportunity within Replicon. We are looking for driven individuals who exude confidence, with a proven sales track record and have worked in a similar role previously handling end to end Sales.
 
 
Responsibilities:
  • Effectively manage all your leads while managing a sales pipeline to achieve targets on a monthly and quarterly basis
  • Identifying new sales opportunities, pitching products and/or services and maintaining fruitful relationships with prospects who are in the early stages of evaluation.
  • Become an expert on the competitive landscape.
  • Effectively demonstrate Replicon’s software solutions to address the customer requirements and provide business value.
  

Qualifications:
  • Bachelor’s degree in Marketing, Business or related discipline 
  • 4+ years of end-to-end inside sales experience with demonstrated achievement of quota /revenue goals preferably to the North American audience
  • Strong communication skills - communicate, present, assert and speak to all the different stakeholders involved. Must be able to cold call prospects with confidence.
  • Strong research and strategic analysis skills. 
  • Strong software solutions & product demonstration experience is required
  • Strong client facing communication and relationship building skills
 

Apply Now

San Francisco Bay Area, CA
Position Overview
 
The Sales Enablement Manager will be dedicated every day to improving and maintaining the quality and consistency of our sales process across our sales organization.  The results of your work will show in the success of our teams qualifying opportunities to closing deals.  You will proactively work with all individuals and departments to evaluate and update sales material, collateral, templates and pitches from business development, inside sales and our field sales teams.  Proven ability in sales and successful quota attainment will be required to build trust and credibility among the sales team and be successful in this role.
 
Responsibilities:
  • Partner with sales leadership to create and deliver a sales enablement plan
  • Standardize the sales process by implementing a sales playbook for BDRs, EDR, Account Executives and Customer Success including necessary differences for market segment
  • Proactively look for opportunities to improve the sales process to overcome obstacles and inconsistencies 
  • Manage the onboarding of new sales reps and delivery of orientations, sales process and product training, on-going training programs and evaluations
  • Establish and monitor performance metrics of program and sales success
  • Manage the sales enablement content library and ensure all information is easy to find and readily accessible 
Qualifications:
  • 5+ years of quota carrying software or technology sales with a new business focus
  • 3+ years of sales enablement and/or related consulting experience
  • Experience working with and influencing sales reps and executives
  • Experience creating and delivering sales training with measurable results
  • Worked with tools such as Salesforce.com, WebEx, (any other tools sales reps use?)
  • Degree preferred

Apply Now

Bangalore, India
Position Overview:
 
Replicon is looking for an experienced Technical Sales Engineer for our Bangalore office to enhance pre-sales initiatives for the North American sales team. This inside sales opportunity will use your skills as a product sales expert and turn this expertise into new business for Replicon, and with our clients being worldwide the majority of your communication will be through telephone and computer technology. 
 
Sales Engineers are the primary technical resource for the field sales force. You will be responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. The Sales Engineer must be able to articulate technology and product positioning to both business and technical users. 
 
Key Responsibilities:
  • Design and prepare technical presentations and recommend solutions for client issues
  • Monitor and collect all technical information and design appropriate workflow for customers
  • Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing Replicon’s technology to existing and prospective customers, and to drive new product and service offerings in Customer adoption.
  • Partner with Sales Executives and Account Managers to educate existing and prospective customers about the superiority of Replicon’s services - this includes presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues
  • Engage in and oversee the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined
  • Work closely with Product Management and associated teams to develop future product direction and strategy - providing valuable input from the field
  • Administer and collect all technical inputs for Proof of Concept and prepare presentations for validation solutions
  • Prepare and configure all customer integration and configure products to ensure optimal levels of customer satisfaction
 
Basic Qualification:
  • Bachelor's Degree in Science or equivalent work experience
  • Minimum 3 years of overall IT experience
  • Minimum 3 years of experience in technical pre-sales/sales engineering, consulting, Customer Success Management, Technical Support and/or other customer facing role consulting on, delivering, or supporting technical products or service
  • Verbal and written fluency, including technical terms, in English, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level
 
Desired Qualification:
  • Must be enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.
  • Demonstrated success developing client relationships.
  • Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus.
  • Ability to self-manage and prioritize workload.
  • Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and account management, where an aptitude for improving customer satisfaction was successfully demonstrated.
Willing to work in the North-American shift timings
 

Apply Now

Seattle, WA
Position Overview
 
Replicon offers a fast-paced, innovative environment where you will be empowered to sell our solutions and Time Intelligence platform which leverage Time as a strategic asset within an organization.  This includes Time Management and Professional Services Automation solutions. Our goal is to build an organization of smart, ambitious Account Executives, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Replicon, integrity and reliability are as important as talent and effort. 
 
We are currently looking for high-energy, driven hunters with knowledge of technology and a solid business-to-business background. Our Territory model will leverage 3 sources of opportunity – inbound leads, outbound demand creation and existing customers.  It is the role of the Territory Account Executive to develop a regional territory plan to exceed the assigned quota.  Experience with this type of territory model is a must.  If this is you, the Territory Account Executive role at Replicon could be the right fit for you. You will be selling our entire portfolio of products across industry verticals to leverage Replicon strengths and opportunities in your defined market. 
 
Key Responsibilities:
  • Develop strategic relationships within the enterprise segment (> 1,000-employee sized companies); this role requires the Account Executive to take a holistic view of their territory to secure new business from self-generated opportunities, inbound leads and customers
  • Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model.
  • Forecast and record all sales activity in salesforce.com, while creating satisfied customers.
  • Manage sales cycles and leverage a value-based selling approach for your C-level executive audience.
Qualifications:
  • 8-10 years of quota carrying software or technology sales with a new business focus.
  • Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
  • Experience selling into large and enterprise size companies
  • Track record of over-achieving quota (top 10-20% of the company) in past positions
  • Strong and demonstrated written, verbal and presentation skills
  • Experience managing and closing complex sales-cycles
  • Previous Sales Methodology training, SaaS experience, and strong customer references preferred
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
  • Degree preferred

Apply Now

Los Angeles, CA
Position Overview
 
Replicon offers a fast-paced, innovative environment where you will be empowered to sell our solutions and Time Intelligence platform which leverage Time as a strategic asset within an organization.  This includes Time Management and Professional Services Automation solutions. Our goal is to build an organization of smart, ambitious Account Executives, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Replicon, integrity and reliability are as important as talent and effort. 
 
We are currently looking for high-energy, driven hunters with knowledge of technology and a solid business-to-business background. Our Territory model will leverage 3 sources of opportunity – inbound leads, outbound demand creation and existing customers.  It is the role of the Territory Account Executive to develop a regional territory plan to exceed the assigned quota.  Experience with this type of territory model is a must.  If this is you, the Territory Account Executive role at Replicon could be the right fit for you. You will be selling our entire portfolio of products across industry verticals to leverage Replicon strengths and opportunities in your defined market. 
 
Key Responsibilities:
  • Develop strategic relationships within the enterprise segment (> 1,000-employee sized companies); this role requires the Account Executive to take a holistic view of their territory to secure new business from self-generated opportunities, inbound leads and customers
  • Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model.
  • Forecast and record all sales activity in salesforce.com, while creating satisfied customers.
  • Manage sales cycles and leverage a value-based selling approach for your C-level executive audience.
Qualifications:
  • 8-10 years of quota carrying software or technology sales with a new business focus.
  • Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
  • Experience selling into large and enterprise size companies
  • Track record of over-achieving quota (top 10-20% of the company) in past positions
  • Strong and demonstrated written, verbal and presentation skills
  • Experience managing and closing complex sales-cycles
  • Previous Sales Methodology training, SaaS experience, and strong customer references preferred
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
  • Degree preferred

Apply Now

San Diego, CA
Position Overview
 
Replicon offers a fast-paced, innovative environment where you will be empowered to sell our solutions and Time Intelligence platform which leverage Time as a strategic asset within an organization.  This includes Time Management and Professional Services Automation solutions. Our goal is to build an organization of smart, ambitious Account Executives, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Replicon, integrity and reliability are as important as talent and effort. 
 
We are currently looking for high-energy, driven hunters with knowledge of technology and a solid business-to-business background. Our Territory model will leverage 3 sources of opportunity – inbound leads, outbound demand creation and existing customers.  It is the role of the Territory Account Executive to develop a regional territory plan to exceed the assigned quota.  Experience with this type of territory model is a must.  If this is you, the Territory Account Executive role at Replicon could be the right fit for you. You will be selling our entire portfolio of products across industry verticals to leverage Replicon strengths and opportunities in your defined market. 
 
Key Responsibilities:
  • Develop strategic relationships within the enterprise segment (> 1,000-employee sized companies); this role requires the Account Executive to take a holistic view of their territory to secure new business from self-generated opportunities, inbound leads and customers
  • Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model.
  • Forecast and record all sales activity in salesforce.com, while creating satisfied customers.
  • Manage sales cycles and leverage a value-based selling approach for your C-level executive audience.
Qualifications:
  • 8-10 years of quota carrying software or technology sales with a new business focus.
  • Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
  • Experience selling into large and enterprise size companies
  • Track record of over-achieving quota (top 10-20% of the company) in past positions
  • Strong and demonstrated written, verbal and presentation skills
  • Experience managing and closing complex sales-cycles
  • Previous Sales Methodology training, SaaS experience, and strong customer references preferred
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
  • Degree preferred

Apply Now

San Francisco Bay Area, CA
Position Overview
 
Replicon offers a fast-paced, innovative environment where you will be empowered to sell our solutions and Time Intelligence platform which leverage Time as a strategic asset within an organization.  This includes Time Management and Professional Services Automation solutions. Our goal is to build an organization of smart, ambitious Account Executives, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Replicon, integrity and reliability are as important as talent and effort. 
 
We are currently looking for high-energy, driven hunters with knowledge of technology and a solid business-to-business background. Our Territory model will leverage 3 sources of opportunity – inbound leads, outbound demand creation and existing customers.  It is the role of the Territory Account Executive to develop a regional territory plan to exceed the assigned quota.  Experience with this type of territory model is a must.  If this is you, the Territory Account Executive role at Replicon could be the right fit for you. You will be selling our entire portfolio of products across industry verticals to leverage Replicon strengths and opportunities in your defined market. 
 
Key Responsibilities:
  • Develop strategic relationships within the enterprise segment (> 1,000-employee sized companies); this role requires the Account Executive to take a holistic view of their territory to secure new business from self-generated opportunities, inbound leads and customers
  • Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model.
  • Forecast and record all sales activity in salesforce.com, while creating satisfied customers.
  • Manage sales cycles and leverage a value-based selling approach for your C-level executive audience.
Qualifications:
  • 8-10 years of quota carrying software or technology sales with a new business focus.
  • Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
  • Experience selling into large and enterprise size companies
  • Track record of over-achieving quota (top 10-20% of the company) in past positions
  • Strong and demonstrated written, verbal and presentation skills
  • Experience managing and closing complex sales-cycles
  • Previous Sales Methodology training, SaaS experience, and strong customer references preferred
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
  • Degree preferred

Apply Now

United States Austin TX
Position Overview
 
Replicon offers a fast-paced, innovative environment where you will be empowered to sell our solutions which leverage Time as a strategic asset within an organization.  This includes Time Management and Professional Services Automation applications solutions. Our goal is to build an organization of smart, ambitious Account Executives, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Replicon, integrity and reliability are as important as talent and effort. 
 
We are currently looking for high-energy, driven hunters with knowledge of technology and a solid business-to-business background. Our Territory model will leverage 3 sources of opportunity – inbound leads, outbound demand creation and existing customers.  It is the role of the Territory Account Executive to develop a regional territory plan to exceed the assigned quota.  Experience with this type of territory model is a must.  If this is you, the Territory Account Executive role at Replicon could be the right fit for you. You will be selling our entire portfolio of products across industry verticals to leverage Replicon strengths and opportunities in your defined market. 
 
Key Responsibilities:
  • Develop strategic relationships within the enterprise-market segment (>1,000 employee sized companies) and Global 2000 organization.
  • Develop a territory plan which clearly outlines resources needed to fuel the success of the territory model.
  • Forecast and record all sales activity in salesforce.com, while creating satisfied customers.
  • Manage sales cycles and leverage a value based selling approach for your C-level executive audience.
 
Qualifications:
  • 8-10 years of quota carrying software or technology sales with a new business focus.
  • Experience managing the sales cycle from business champion to the CIO, CEO and CFO levels
  • Experience selling into enterprise segment
  • Track record of over-achieving quota (top 10-20% of company) in past positions
  • Strong and demonstrated written, verbal and presentation skills
  • Experience managing and closing complex sales-cycles
  • Previous Sales Methodology training, SaaS experience, and strong customer references preferred
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
  • Degree preferred

Apply Now

Bangalore, India
Position Overview:
 
Replicon offers a fast-paced, innovative environment where you will be empowered to sell our solutions which leverage Time as a Strategic Asset within an organization. Our goal is to build an organization of smart, ambitious Territory Sales Managers, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Replicon, integrity and reliability are as important as talent and effort.
 
We are currently looking for high-energy, self-motivated individuals to join our successful Sales team as Territory Sales Managers in our Bangalore office. This opportunity lets you employ your skills as a product sales expert and turn this expertise into new business for Replicon. With our clients being worldwide most of your communication will be through telephone and computer technology. We want our sales representatives to use their exceptional sales ability combined with our innovative way of selling software to build on a long-term career opportunity within Replicon. We are looking for driven individuals who exude confidence, with a proven sale track record and have worked in a similar role previously handling end to end Sales.
 
 
Key Responsibilities:
  • Effectively manage all your opportunities while managing a sales pipeline to achieve targets on a monthly and quarterly basis.
  • Identifying new sales opportunities, pitching products/services to clients and effectively work with them to bring in additional revenue.
  • Ability to research and become an expert on Replicon's products and the competitive landscape.
  • Effectively demonstrate Replicon’s software solutions to address the customer requirements and provide business value.
 
Qualifications:
  • Bachelor’s degree in Marketing, Business or related discipline
  • 8+ years of inside sales experience with demonstrated achievement of quota /revenue goals preferably to the North American audience
  • Strong communication skills - communicate, present, assert and speak to all the different stakeholders involved
  • Outbound skills - Must be able call prospects with confidence
  • Strong research and strategic analysis skills
  • Strong software solutions & product demonstration experience is required

Apply Now

2. Marketing

San Francisco Bay Area, CA
Position Overview: 
 
Do you want to be part of a team that transforms the company to an A player in our space? Replicon is looking for a Demand Generation leader to join our growing team!  As the Director of Demand Generation, you will be responsible for significantly accelerating demand for Replicon’s offerings with highly effective, integrated, measurable, profitable and repeatable lead generation and lead nurturing programs. Focusing on identifying qualified prospects for our services, you will ensure Replicon achieves all acquisition, retention and upsell goals with innovative and compelling marketing programs, including SEO/SEM, email campaigns, online ads, social media campaigns, trade shows, local events, and other offline programs that differentiate Replicon in the marketplace and deliver an outstanding experience for prospects and customers.
 
We have:
  • a profitable company with a top-notch enterprise solution and an established global customer base
  • a "Test-Measure-Refine" approach to marketing - we rely on data to make investment and budget decisions
  • highly collaborative team who cares about getting the job done
  • great office environment with a beautiful water view and tons of natural light
  • recently named one of the Top 5 Vendors in Workforce Management by Constellation ShortList™
You have:
  • 8+ years of growing through the ranks of demand generation/digital marketing with a determined attitude of getting things done and solved
  • the ability to take the time to learn about us (what's worked, what hasn't) to build the right strategies for continued success
  • a collaborative approach of working with all team members to reflect on what's working and what's not; it's not a blame game, but you're in it to win it for the betterment of the company
  • a record of being loyal to a company; to see it through the ups and downs and wanting to stay until you reach the company goals
  • a willingness to join a family and team of mentors; we've been in this game for 20 years and don't expect you to know everything about our market, but have a willingness to learn from us

Apply Now

San Francisco Bay Area, CA
Position Overview

Replicon is looking for an entrepreneurial, self-motivated and energetic Director of Product Marketing to focus on our Time and Attendance solutions.  In this role, you will be responsible for significantly driving purchase and usage of your products, helping us expand our Time Intelligence Platform and change the way software is experienced. The ideal candidate is someone who has a proven track record in product marketing to own a product line and drive double-digit revenue growth for your products; has a strong foundation in Small, Mid and Large markets and ability to think analytically as well as outside of the box; and work well across Marketing, Sales, Product Management, Customer Support and Customer Success teams. This position is based out of our Redwood Shores Executive Office and plays a significant role in achieving our aggressive growth plan.
 
We have:
  • a profitable company with a top-notch enterprise solution and an established global customer base
  • a "Test-Measure-Refine" approach to marketing - we rely on data to make investment and budget decisions
  • highly collaborative team who cares about getting the job done
  • great office environment with a beautiful water view and tons of natural light
  • recently named one of the Top 5 Vendors in Workforce Management by Constellation ShortList™
You have:
  • 8+ years growing through the ranks of product marketing (preferably with a Time and Attendance market focus) with a determined attitude of getting things done and solved
  • the ability to take the time to learn about us (what's worked, what hasn't) to build the right strategies for continued success
  • a collaborative approach of working with all team members to reflect on what's working and what's not; it's not a blame game, but you're in it to win it for the betterment of the company
  • a record of being loyal to a company; to see it through the ups and downs and wanting to stay until you reach the company goals
  • a willingness to join a family and team of mentors; we've been in this game for 20 years and don't expect you to know everything about our market, but have a willingness to learn from us
 

Apply Now

Bangalore, India
Position Overview
 
Replicon marketing team is seeking a Web Developer who will develop a variety of web-based assets including corporate website pages, HTML emails, and campaign landing pages. Also, this role will be responsible for implementation of web technology solutions to meet marketing infrastructure requirements. This role requires a strong technical background in Internet industry and experience in working with marketing function. The ideal candidate will be a strong problem solver and a team player who has a passion for delivering business results. This position will report to Director of Web Operations.
  
Key Responsibilities:
 
  • Lay the groundwork for web-based assets (e.g., web pages, HTML emails, and campaign landing pages)
  • Work closely with marketing and web team members to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables
  • Take care of the ongoing activities of the websites. (i.e. blog post, articles etc.)
  • Develop the new pages and functionality as per the business demand
  • Establish coding guidelines and provide technical guidance for other team members
  • Develop innovative, reusable Web-based tools for activism and community building
  • Maintenance and administration of website file repository
  • Handle website deployment and build process
  • Ability to judge and optimize page performance
  • Ability to understand SEO concepts and implement into page designs
 
Qualifications:
  • 2-4 years of web development experience for commercial websites
  • Experience in all phases of website development lifecycle
  • Be able to understand high-level concept & direction and develop web experience/web pages from scratch
  • Experience developing div based or table less web pages from graphical mock-ups and raw images
  • Hands on web development experience in standard web technologies (e.g., HTML, CSS, JavaScript, JQuery, Ajax, PHP)
  • Ability to hand-code HTML, JavaScript and CSS.
  • Must be proficient at resolving cross-browser compatibility issues.
  • Strong Photoshop (6,7) experience
  • Experience on cross Device Mobile web development
  • Should have knowledge of Web Developing tools like Firebug, FTP etc.
  • Ability to juggle multiple projects/priorities & deadline-driven
  • Strong problem identification and problem solving skills
  • Excellent communication skills
  • Ability to work effectively as a team member, across project teams, and independent
 

Apply Now

Bangalore, India
Position Overview
 
Replicon is seeking a SEO Specialist who will be responsible for timely and flawless execution of SEO and owned digital marketing optimization projects. The person will be primarily required to take ownership of on page and technical SEO activities, track and resolve web crawl issues, and monitor and evaluate search performance across major search channels.
 
Responsibilities
  • Take ownership of On-Page SEO activities
  • Track and monitor Web crawl issues and work with other internal teams for resolution
  • Monitor and administer web analytics dashboards, reports and key reporting tools
  • Perform keyword research in coordination with  business objectives to optimize existing content and uncover new opportunities
  • Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
  • Provide recommendations and execute strategies for content development in coordination with SEO goals – general and keyword specific
  • Implement quality link building campaigns in coordination with SEO goals
  • Monitor and evaluate search results and search performance across the major search channels
  • Communication to team on SEO project development, timelines, and results
  • Work closely with the other team members to meet company goals
 
Qualifications
  • 5 to 8 years of experience in a SEO, preferably with a B2B technology company
  • Clear understanding of modern digital marketing tactics, tools, processes, and best practices
  • Experience of website analysis using a variety of analytics tools including Google Analytics, Google Search Console
  • Experience working with popular SEO tools preferably (MOZ, SEMrush, Ahref etc)
  • Experience working with CMS and building/administering content in CMS (WordPress) environments
  • Understanding of HTML, CSS and web-applications in general
  • High level of organization and communication skills, creativity, and ‘hands-on’ approach
  • Ability to work in a dynamic, deadline-driven environment
  • Ability to quickly learn new tools, and adapt to new processes

Apply Now

San Francisco Bay Area, CA
Position Overview
 
Do you want to be part of a team that transforms the company to an A player in our space? Replicon is looking for a Demand Generation professional to join our growing team!  As the Senior Manager - Digital Marketing, you will be responsible for significantly accelerating demand for Replicon’s offerings with highly effective, integrated, measurable, profitable and repeatable lead generation and lead nurturing programs. Focusing on identifying qualified prospects for our services, you will ensure Replicon achieves all acquisition, retention and upsell goals with innovative and compelling marketing programs, including SEO/SEM, email campaigns, online ads, social media campaigns, trade shows, local events, and other offline programs that differentiate Replicon in the marketplace and deliver an outstanding experience for prospects and customers.
 
We have:
  • a profitable company with a top-notch enterprise solution and an established global customer base
  • a "Test-Measure-Refine" approach to marketing - we rely on data to make investment and budget decisions
  • highly collaborative team who cares about getting the job done
  • great office environment with a beautiful water view and tons of natural light
  • recently named one of the Top 5 Vendors in Workforce Management by Constellation ShortList™
You have:
  • 5+ years growing through the ranks of demand generation/digital marketing with a determined attitude of getting things done and solved
  • the ability to take the time to learn about us (what's worked, what hasn't) to build the right strategies for continued success
  • a collaborative approach of working with all team members to reflect on what's working and what's not; it's not a blame game, but you're in it to win it for the betterment of the company
  • a record of being loyal to a company; to see it through the ups and downs and wanting to stay until you reach the company goals
  • a willingness to join a family and team of mentors; we've been in this game for 20 years and don't expect you to know everything about our market, but have a willingness to learn from us

Apply Now

San Francisco Bay Area, CA
Position Summary:
 
Replicon is looking for, self-motivated and energetic Senior Product Marketing Manager. In this role, you will be responsible for significantly driving purchase and usage of your products. The ideal candidate is someone who has a proven track record in product marketing to drive double-digit revenue growth for your products; has a strong foundation in Small, Mid and Large markets and ability to think analytically; and work well across Marketing, Sales, Product Management, Customer Support and Customer Success teams. This position is based out of our Redwood Shores Executive Office and plays a significant role in achieving our aggressive growth plan.
 
We have:
  • a profitable company with a top-notch enterprise solution and an established global customer base
  • a "Test-Measure-Refine" approach to marketing - we rely on data to make investment and budget decisions
  • highly collaborative team who cares about getting the job done
  • great office environment with a beautiful water view and tons of natural light
  • recently named one of the Top 5 Vendors in Workforce Management by Constellation ShortList™
You have:
  • 5+ years growing through the ranks of product marketing (preferably with a Time and Attendance market focus) with a determined attitude of getting things done and solved
  • the ability to take the time to learn about us (what's worked, what hasn't) to build the right strategies for continued success
  • a collaborative approach of working with all team members to reflect on what's working and what's not; it's not a blame game, but you're in it to win it for the betterment of the company
  • a record of being loyal to a company; to see it through the ups and downs and wanting to stay until you reach the company goals
  • a willingness to join a family and team of mentors; we've been in this game for 20 years and don't expect you to know everything about our market, but have a willingness to learn from us

Apply Now

Bangalore, India
Position Summary:
 
Replicon is seeking a for a back-end web developer to develop, maintain and optimize WordPress sites and plugins. This role requires a responsible individual who has hands-on experience with high-volume visitor website build with Wordpress. & balance multiple projects that involve working with marketing team for executing on online marketing initiatives. The ideal candidate will be a strong problem solver and a team player who has a passion for delivering business results.
 
 
Key Responsibilities:
  • Build, maintain and optimize web pages with Wordpress.
  • Work closely with marketing and web team members to determine the best course of action for marketing project execution
  • Be responsible for driving or recommending website related infrastructure
  • Work together with rest of web team to QA website
  • Mentoring existing team members in Wordpress CMS programming and administration.
 
 
Qualifications:
  • 5+ years’ experience in full life-cycle of hands-on PHP back-end development, Wordpress & implementing on high-volume visitors’ website.
  • Good understanding of architecture and design of Wordpress based websites.
  • Familiar with the installation/configuration of PHP, MySql, Apache server & comfortable in HTML/XHTML, CSS, JS
  • Expert at creating custom plugins.
  • Integrating Wordpress based content pages with third-party integration such as Salesforce.com, Hubspot, Google Analytics etc.
  • Familiar with Grunt, Reactjs, Node Js, Git interface
  • Have good knowledge & experience with Troubleshooting Bugs
  • Follow Wordpress coding standards and best practices
  • Experience with SEO/PPC
  • Excellent communication Skills is a must
 
** Working Hours: Fixed shift - 4.00 PM to 1.00 AM **

Apply Now

3. Product Management

San Francisco Bay Area, CA
Position Overview
 
Replicon is looking for a top-notch Director of Product Management to own and drive product management from end-to-end for our products.  At Replicon, we are building simple, easy and clever ways for employees and companies to track time.  We are building a time tracking platform and you will have the opportunity to define the only holistic time management solution in the industry.
 
The Director of Product Management will play a key role in defining and delivering solutions that further our business objectives and delight customers.  If you always wonder why business applications are so complex, and you itch to build ones that are cool, simple and fun, the Replicon Product Management opportunity is a great fit for you. 
 
We have:
  • a profitable company with a top-notch enterprise solution and an established global customer base
  • a market-focused approach to product management  - we rely on data from customers, the market, and competitive landscape to make decisions on the product roadmap
  • highly collaborative team who cares about getting the job done
  • great office environment with a beautiful water view and tons of natural light
  • recently named one of the Top 5 Vendors in Workforce Management by Constellation ShortList™
You have:
  • 8+ years growing through the ranks of product management with a determined attitude of getting things done and solved
  • the ability to take the time to learn about us (what's worked, what hasn't) to build the right strategies for continued success
  • a collaborative approach of working with all team members to reflect on what's working and what's not; it's not a blame game, but you're in it to win it for the betterment of the company
  • a record of being loyal to a company; to see it through the ups and downs and wanting to stay until you reach the company goals
  • a willingness to join a family and team of mentors; we've been in this game for 20 years and don't expect you to know everything about our market, but have a willingness to learn from us

Apply Now

4. R&D

Calgary, Canada
Position Overview
 
Replicon's Site Reliability Engineering (SRE) team has a focus on automating the smooth operation of Replicon's Cloud Platform. We strive to accomplish projects such as fully automating a continuous delivery process, building highly resilient infrastructure components, and introducing & practicing Chaos Engineering.
 
Database Reliability Engineers are dedicated every day to improving and maintaining the performance, cost-effectiveness, security, resiliency, and durability of the databases and data storage systems that support the Replicon Cloud Platform.  They proactively identify issues affecting data systems, squash issues before they impact customers, and address systemic causes at the core of those issues.  They are expected to constantly be learning and applying industry best-practices in data system management.
 
Responsibilities include:
  • Design and implement service-level objectives for data storage systems, and collaborate with engineering teams to meet objectives
  • Identify and monitor poorly performing database operations, analyze them, and perform database, schema, and application optimizations
  • Build, manage, and maintain the software tools necessary to operate Replicon's data systems at scale, with a heavy focus on automation
  • Strive to eliminate manual work performed that is repetitive, non-creative, and non-challenging
  • Become deeply involved in any new implementations of data storage systems, providing Replicon minimum standards and technical requirements, and enforcing those standards consistently across the board
  • When the going gets tough, provide valuable insights in a blameless post-mortem environment to identify the root causes of data system reliability incidents, and resolve them thoroughly and completely
Qualifications:
  • Expert-level experience with relational database management systems; including data architecture, application optimization, database server optimization and tuning
  • Strong preference for specific experience with PostgreSQL
  • Familiar with non-RDBMS data storage systems, such as redis, AWS ElastiCache, AWS S3, AWS DynamoDB
  • Working understanding of cloud based infrastructure offerings in data management, specifically AWS managed solutions (eg. AWS Aurora)
  • Experience in performing hands-on software development, in any programming language or platform
  • Familiarity with with DevOps-style automation tools (eg. Docker, Terraform)
  • Knowledge of design patterns and trade-offs when implementing large-scale SaaS multi-tenant applications on RDBMS and other data systems
  • Be excited and proactive about the opportunities to learn and work with new technologies and practices; bring a lifelong learning attitude into the position
 
 

Apply Now

Bangalore, India
Position Overview
 
Replicon Cloud Platform is a true multi-tenant platform built on open stack technologies and hosted on AWS EC2 around the globe supporting a large customer base. We are expanding our Cloud solution based on market needs and are looking for a Full Stack Engineer to play a major role in our engineering teams.
 
As a Full Stack Developer, you will be responsible for the end to end phases of the software development lifecycle including technical research, requirements analysis, high level and technical design, improving user experience, shaping the face of our new products, building internal tools, implementation of enhancements to the product, unit testing, debugging, and maintenance. 
 
Replicon’s development team is enthusiastic and results driven. The more you prove your ability to deliver real solutions to problems with a positive attitude, the more flexibility and freedom you will have to write software the way you want.    
 
Responsibilities:
  • Identify issues and implement solutions to complex problems in large scale backend infrastructure and mobile platforms
  • Analyze & solve difficult problems across the stack
  • Work closely with operations and infrastructure to build high scale backend services
Requirements:
  • 4+ years of software development experience
  • Experience designing, implementing and using web services in a Microservice Architecture
  • Experience and a good understanding of Node.JS
  • Experience in working with any JavaScript frameworks (React, Ember, Knockout, etc.)
  • Familiar with relational & non-relational databases such as Postgres, Oracle, SQL Server, MySQL, Dynamo
  • Familiar with CI (Continuous Integration) and CD (Continuous Delivery)
  • Nice to have - Experience with AWS  
  • Nice to have - Experience working in an agile development process
Competency Requirements:
  • See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
  • Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
  • Be a perfectionist; you are not satisfied until your code is rock solid
  • Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
  • See the big picture; we write software to solve real business problems
 

Apply Now

Calgary, Canada
Position Overview
 
Replicon is looking for software developers who are passionate about coding and technology to work on our Time Intelligence platform.  Our SaaS application is used globally by thousands of customers and millions of users.  We want to build out our team with more engineers who are also passionate about building great applications and care about giving our customers a great user experience.  
 
What you need to bring:
  • Coding skills across the entire stack – UI, Services and Data
  • Familiarity with IaaS (AWS, Azure, GCP)
  • A technology toolbelt that includes leading edge languages and tools with knowledge on when and why to use them
  • You adopt industry best practices in all of your projects - TDD, CI/CD, Infrastructure as Code, linting
  • You are pragmatic enough to deliver an MVP, but aspirational enough to think about how it will work with millions of users
  • You take ownership and pride in everything you do and you will stand by what you deliver
  • Readiness to hit the ground running – you may not know how to solve everything right off the bat, but you will put in the time and effort to understand so that you can
How we work:
  • An agile development environment delivering functionality to production every day
  • Team lunches, team events, flexible work environment
  • A relentless desire to continuously improve

Apply Now

Bangalore, India
Position Overview:
 
We are expanding our SaaS solution based on market needs and are looking for a Senior Software Developer / Scrum Master to play a major role in our COMP team. As a Senior Software Engineer in our team, you will be responsible for Understanding the requirements of pay rules from the product manager, conduct the technical feasibility & prepare a scalable design, implement them. The activities you will be responsible for many phases of the software development lifecycle including technical research, requirements gathering & analysis, high level and technical design, implementation of the solutions, unit testing, debugging, and sustenance. You will have to continuously adopt the latest cloud & open source technologies and scale the solutions.
 
We are looking for driven individuals who exude confidence, with a proven technical record and have worked in a similar role previously and ready to build a long term career opportunity within our company. The more you prove your ability to deliver real solutions to problems with a positive attitude, the more flexibility and freedom you will have to write software the way you want. Being able to write long resumes does not impress us; being able to write good software impresses us (it’s a lot harder).
 
About COMPLIANCE Team:
Compliance (COMP) team is part of the R&D organization of Replicon, developing compliance rules (pay rules) as per the labor regulations across the globe. Compliance rules involve complex algorithm processing and number crunching.
 
Key Responsibilities:
  • Work with the product manager to understand the business workflows / Requirements, identify needs/gaps and propose the relevant technical solutions
  • Design, implement, and tune changes to the product that work within the time-tracking / project management environment
  • Be understanding and sensitive to customer requirements so as to be able to offer alternative solutions
  • Keep in pace with the product releases
  • Work within Replicon’s software development expectations, processes, and quality initiatives
  • Work to accurately evaluate risk and estimate software development tasks
  • Strive to continually improve technical and developmental skills
 
Qualifications:
  • Bachelor of Computer Science, Computer Engineering, or related field
  • 3+ years of software development experience (Core: Python v2.7,)
  • Should have deep knowledge of Agile development process & should be able to play the role of a Scrum Master/team lead
  • TDD techniques
  • Good to Have: Tools experience of Jira, Git
  • Good to Have: SQL Queries working knowledge
 
Competency Requirements:
  • See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
  • Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
  • Be a perfectionist; you are not satisfied until your solution is rock solid & scalable
  • Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
  • See the big picture; we write software to solve real business problems

Apply Now

Bangalore, India
Position Overview:
 
As a Quality Assurance Engineer in Replicon’s extended engineering team, you will be responsible for working on specific client requirements and delivering the quality for those assigned projects. You will be closely working with the QA manager ensuring that all projects that are completed are tested on time with all quality checks met. The activities you would be part of include developing and maintaining the test plans, testcases,contributing to the enhancement of the QA Strategies and processes. End-to-end ownership and accountability of the team must be taken up while willing to take up the most challenging assignments.
 
 
Requirements
  • Minimum 5 + years of Solid QA experience in testing Web Application
  • Solid knowledge of SDLC, Defect Life cycle and CI/CD
  • Proven work experience in testing web services using SoapUI or similar tools
  • Hands on experience on HTTP proxy tools like Firebug, Fiddler or similar
  • Hands on experience in web application log analysis for error detections
  • Hands on experience in test case management tools like ALM
  • Strong knowledge of software QA methodologies, tools and processes
  • Experience in writing clear, concise and comprehensive test plans and test cases
  • Hands-on experience with functional testing
  • Hands-on experience with automated testing using selenium WebDriver with language either Java or JS
  • Solid knowledge of SQL
  • Experience working in an Agile/Scrum development process
  • Good communication skills
  • Ability to learn quickly
  • Experience with performance (like using JMeter) and/or security testing (like using Zap ) is a plus
  • Experience testing in SaaS environment is a plus
  • Holding ISTQB certifications is Plus
  • BS/MS degree in Computer Science, Engineering or a related subject
 
Responsibilities
  • Create detailed, comprehensive and well-structured test plans and test cases on thorough understanding of  requirements, specifications and technical design documents and execute the same.
  • Design, develop and execute automation scripts using Selenium Web Driver Framework
  • Identify, record, document thoroughly bugs in Jira
  • Perform preliminary debugging using tools like Firebug, Fiddler or similar and analysing application log
  • Perform thorough regression test to ensure no side effect on existing system due to bug fix or new feature development
  • Perform non-functional testing like performance and Security testing
  • Engage with internal teams (e.g. product managers and developers) to identify system requirements and Tech spec
  • Monitor debugging process results
  • Stay up-to-date with new testing tools and best test practices
 

Apply Now

San Francisco Bay Area, CA
Position Overview:
 
Replicon is looking for strong Senior Mobile iOS Engineers to join our R&D team in Redwood City.
 
Key Responsibilities:
  • Work within mobile engineering team to develop and deliver mobile iOS apps using modern agile practices
  • Analyze product requirements and provide timely feedback to Product Manager
  • Analyze user experience design and work with UX designers to develop adaptive rich user interfaces
  • Design and develop mobile apps using technology best practices
  • Work with operations support teams to set up infrastructure and deploy apps to app stores
Key Qualifications:
  • MS or foreign equivalent in Computer Science, Computer Engineering, or closely related field + 2 years experience in similar or related occupation, OR
  • BS + 5 years of progressively responsible experience in same 
  • Experience developing Apple iOS mobile apps using native technologies
  • Must also have 2 years experience with:
    • Developing large scale enterprise apps for global users
    • Object oriented programming
    • Xcode
    • Objective-C
    • Swift
    • iOS SDK
    • Developing test driven mobile iOS apps
    • UI automation
    • Developing adaptive rich user interfaces that scale to different form factors
    • Working in a collaborative agile scrum develop environment, and
    • Instrumenting apps, profiling, and debugging to diagnose and address issues

Apply Now

San Francisco Bay Area, CA
Position Overview:
 
Replicon is looking for strong Web UI Developers who are passionate about user interface design to help build our time tracking platform.  At Replicon, we are building simple, easy and clever ways for employees and companies to track time and you will have the opportunity to collaborate on the only holistic time management solution in the industry.  
 
You will work with a small team of designers to rapidly prototype and build a progressive web application using React.  You will also quickly test, iterate and polish user interface ideas for Replicon’s enterprise SaaS solution.

Key Responsibilities:
 
  • Work with Replicon’s design team to implement and polish designs using React
  • Review and test UIs with Replicon’s management, internal teams, and customers
  • Incorporate changes and iterations to the UIs
  • Work with Development teams to integrate new UIs into Replicon’s Professional Services Automation software
  • Understand and work with Replicon’s existing data model
  • Quickly learn and understand enough of the business requirements and workflows Replicon’s customers have for: Project Management, Resource Management, Billing, Invoicing, and Revenue Recognition
Key Qualifications:
  • 3+ years of experience in UI/Front End development
  • Proficiency in HTML, CSS, Javascript, React (with material-UI)
  • Eye for UI polish and design a plus
  • Experience with Google’s Material Design a plus

 

Apply Now

5. Customer Support & Services

Bangalore, India
Position Overview
 
As a Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and high return on investment. Leveraging your technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions within their business environment. Successful candidates thrive on creating value for clients, have exceptional client servicing skills, and are comfortable working in a fast-paced environment with multiple/competing priorities.
 
Responsibilities:
 
  • Engage and individually manage a large volume portfolio of key customer accounts
  • Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen Replicon solution
  • Oversee the successful implementation/configuration of Replicon’s product suite for each customer account by working with an Implementation Specialist
  • Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
  • Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action
  • Work collaboratively with various internal team/individuals for the best interest of the customer (technical support, engineering, sales, etc.)
 
Qualifications:
 
  • Bachelor’s Degree or equivalent work experience in the software industry
  • 6-10 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications 
  • Extensive technical account management & customer engagement experience
  • Must have had hands on working knowledge of Implementation experience with business applications (e.g. SAP, Oracle, PeopleSoft)
  • Excellent written & verbal communication skills
  • Experience working with senior executive level personnel in customer accounts
 
Must be willing to work in North American business timings




 

Apply Now

Bangalore, India
Position Overview: 

The Product Support Associate will be part of the Customer Support and Services team which uses, top-of-the-line CRM tools like Sales force and other applications like Go-To-Assist / Go-To-Meeting for remote desktop sharing. The application support specialist in Replicon is not only a Support
professional, but also a researcher, a tester and a consultant to both customers and product management. In this role you will be working with customers from all over the world including countries like Nigeria, South Africa and Antarctica resolving Level 1 customer issues, escalating critical issues to Tier 2 team, reaching solutions that are mutually beneficial to customers and Replicon.

Key Responsibilities:
  • Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email
  • Applying technology in multiple ways to configure the product and helping the customer implement Replicons products
  • Solid understanding of products limits and suggesting ways of improving the product.

Qualifications:
  • Any Bachelor's Degree
  • At least 6 months to 3 years of experience in software application support and/or infrastructure support
  • Should have good knowledge in Trouble shooting preferably IT application support.
  • Excellent written and oral communication skills
  • Demonstrated superior customer service skills
  • Ability to adapt to new technology and work on the same.
  • Open to work in a 24/7 support environment.

Apply Now

6. SaaS Operations

Bangalore, India
Position Overview:

Replicon Cloud Platform is a true multi-tenant platform built on openstack technologies and hosted on AWS around the globe supporting a large customer base. We are expanding our cloud solution based on market needs and hence we are looking for a Cloud Operations Tier 3 Engineer to play a major role in our Extended Engineering team. 
 
As a Cloud Operations Tier 3 Engineer in our team, you will be responsible for envisioning and developing solutions to automate and improve our Product deployment processes, contribute to the development and improvement of our Product stack. You will be also responsible for the end to end phases of the software development lifecycle including technical research, requirements analysis, high level technical design, improving user experience, building internal tools, implementation of enhancements to the product, unit testing, debugging, and maintenance of existing product(s). You will have to continuously adapt to the latest cloud based and open source based technologies and scale the solutions to en-cash out of any new technology developments. 
 
We are looking for self driven individuals who exude confidence, with a proven technical record and have worked in a similar role previously and ready to build a long-term career opportunity within our company. The more you prove your ability to deliver real solutions to problems with a positive attitude,the more flexibility and freedom you will have to write software the way you want. Being able to write long resumes does not impress us, being able to write good software does (it’s a lot harder).
 
About Cloud Operations Tier 3 Engineer Team:

The Cloud Operations Tier 3 Engineers team is a part of the Cloud Operations organization of Replicon, developing sub-products for the customer data management, developing integrations with the third party enterprise applications for monitoring our infrastructure, constantly improving the way we build and deploy & also providing specific custom solutions to cater to the customer’s need.
 
Responsibilities:
 
  • Design, develop, implement & constantly improve our Cloud platforms
  • Work closely with different product engineering teams, CloudOps teams and envision the business
  • Workflows and requirements for automating application and infrastructure deployments on AWS
  • Identify issues and implement solutions to complex problems in large-scale backend infrastructure
  • Analyze and solve difficult problems across the stack
  • Keep pace with the product releases
  • Strive to continually improve technical and developmental skills
     
Requirements:
 
  • Bachelor of Computer Science, Computer Engineering, or related field. (Bachelors degree is not a must but the knowledge of it is)
  • Working knowledge of AWS or any other Cloud Service provider will be appreciated
  • Proficiency in .NET technologies like ASP.NET, MVC, WCF, WPF, C#, CSS, TDD, HTML, Linq, Entity Framework and any scripting language like Python or NodeJS
  • Experience with REST and SOAP Web Services andJSON
  • Understanding of relational databases
  • Experience in Continuous Integration and Delivery tools like Jenkins/AWS Code Pipeline/Vagrant/Docker/Packer/Terraform etc is desired
  • Ability and willingness to learn new technologies, master them in a quick and flawless manner is a must
 
 Competency Requirements:
  • See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple,you excel at it; if it is mundane, you automate it
  • Be a problem solver; be given any problem and will come back with solutions, or at least an approach to the solution
  • Be a perfectionist; you are not satisfied until your code is rock solid
  • Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
  • See the big picture; we write software to solve real business problems

Apply Now

Bangalore, India
Position Overview:
 
Replicon is searching for an Information Security & Compliance Analyst, who will provide support to the Compliance group for the ongoing oversight activities in order to ensure compliance with applicable legislation, policies and procedures. This candidate will be responsible for creating the necessary framework to meet compliancy requirements, perform activities and analysis to ensure compliancy is met, and collaborate with auditing staff to ensure Replicon conforms to regulatory standards.
 
Key Responsibilities:
  • Participates in the day-to-day functions of Information Security & Compliance’s efforts with various regulatory compliance standards and policies (e.g., NIST, AICPA, ISO, FedRAMP) 
  • Assists in the development of processes in response to regulatory compliance requirements to ensure they are adequate, and appropriately documented to minimize company risks
  • Reports compliance and control exceptions and deficiencies to the Information Security & Compliance Manager
  • Participates in internal and external compliance audits, as assigned 
  • Communicates the necessary requirements for the IT systems and monitors company activities for potential changes impacting IT compliance
  • Document and analyze information security incidents
  • Facilitate the Replicon Confidential Documentation Requests for clients. (i.e., packaging documents for client submissions)
  • Support Cloud Operations Department in various pre-sales activities (RFP responses, proposal, and submissions)
  • Post-sales activities (renewal and/or annual review Information Security and & Compliance questionnaires from current clients)
  • Assist the Information Security & Compliance Manager in compliance initiatives and projects, and remain current with best practices
 
Qualifications:
  • Bachelors degree in Computer Science, Information Technology, or a related field
  • 3-8 years of IT software and hardware infrastructure technical writing experience
  • Knowledge and experience in information security or internal audit focusing on I.T. controls will be an asset
  • Strong technical background to understand complex IT and Cloud infrastructure
  • Highly desirable: demonstrated experience securing a Windows-based environment, in areas such as perimeter security, remote access, network security, access controls systems, and end- point security
  • Professional Certification (MCSE, MCITP, CCNP and CISA) will be an asset
  • Professional interpersonal skills and proficiency in oral and written communications are also required
  • Strong analytical, problem solving and organizational skills, as well as attention to detail are critical in this role
  •  Must maintain the ability to work professionally with confidential or sensitive matters
  •  The ability to work independently and in a team environment
  • Strong work ethic and professional integrity is a must for this role
  • Sense of responsibility and accountability
  • Confident in a fast-paced, deadline-driven environment
  •  Ability to handle multiple projects
  •  Willing to work North American hours

Apply Now

See what you'll be working with

Learn more about our award-winning products.

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See who you'll be working with

Take a look at our impressive executive leadership team.

Meet the team

Perks

Replicon provides an exciting work atmosphere and plenty of perks, including:

Opportunities for career advancement between teams and locations
Competitive salary
Great performance bonus
Employee shuttle service
Free snacks and beverages everyday

Hot catered lunches
Holiday parties, family picnics and team outings
401K plan / RRSP matching
Gym access / Discounted local gym membership
Medical & dental insurance