Careers at Replicon

Our mission is simple, we want to see you exceed your goals and be recognized for hard work. We’re proud of our pay-for-performance, no-politics, rapidly growing environment that helps our team succeed and prosper.

*Replicon participates in US Government E-Verify for employment authorization verifications for positions in our US office.

1. Sales

Bangalore, India
Position Overview:
 
Replicon is looking for an Enterprise Business development Representative to be the front line to the Field Sales team by actively prospecting, cold calling into defined segments, updating CRM (Salesforce), and providing value leads/opportunities to the direct sales team. The Enterprise Representative will work with a defined process and be expected to nurture accounts through various stages. 
 
Key Responsibilities:
  • Identify new opportunities for the sales team through targeted outbound cold calling and prospecting
  • Work in partnership with experienced Territory Account Executives to build and maintain a large pipeline of qualified sales opportunities to support revenue targets and quota
  • Communicate with prospects that show an interest in our products and services
  • Know, understand, and present value proposition clearly and succinctly
  • Educate prospects on how our products and services can fulfill their current and future needs
  • Identify and map new prospect business issues to our products and services
  • Report on the success of marketing campaigns and provide the "what worked and what did not work" feedback
  • Communicate new product and service opportunities gathered through prospect/field activity to appropriate company staff
  • Be a team player; share your knowledge and successes
 
Requirements:
  • University Degree or College Diploma or equivalent
  • Possess 1-5 years of proven success in the software industry using inbound and outbound prospecting as your primary success tools in an Enterprise B2B sales environment
  • History of over-achieving quota
  • Strong written and verbal communications skills
  • Your most important asset is your ability to be personable but persuasive and to communicate convincingly over the phone
  • Skilled at overcoming objections
  • Proven successful history of being able to "get" to the right people
  • Enjoy the challenge of developing new business
  • Solution and ROI selling experience; strength in using solutions selling tactics
  • Salesforce.com experience is an asset
  • RESULTS ORIENTED! Self-motivated, self-driven, possess a desire to excel & a strong desire to win!
  • Open to work in North American shifts
 

 

Apply Now

Bangalore, India
Position Overview:
 
Replicon is searching for self-motivated individuals to join our successful team as a Customer Success Manager (CSM) in our Bangalore office. This opportunity will use your skills as a product expert and a strategic relationship builder to grow and maintain current Replicon Customers. We want our CSMs to use their own exceptional strategic relationship building ability combined with our innovative product strategy to build on a long term career opportunity within our company. We are looking for driven individuals who exude confidence, with a proven track record of building and maintaining strategic accounts and relationships and have worked in a similar role previously.
 
The role requires the employee to work in the North-American shift timings.
 
Responsibilities:
  • Master Replicon’s innovative system for managing customer growth and building strategic relationships  
  • Effectively manage all of your customer relationships while building strategic growth plans and working with other supporting teams in Replicon
  • Stay current with your product knowledge of Replicon’s software solutions 
 
Qualifications: 
  •  Bachelor’s degree in Marketing, Business or related discipline 
  • 3+ years of inside sales experience with demonstrated achievement of quota /revenue goals 
  • Experience managing strategic customer relationships, preferably to the North American audience
  • Proven experience working with computers and/or software applications 
  • Strong written and verbal communication skills 
  • Must be willing to work in North America shift timing
 
 

Apply Now

Bangalore, India
Position Overview:
 
Sales Development Executive will be responsible for developing the business side of Replicon, identify arising business opportunities and build long term relationships with prospects in order to increase the company’s revenue and maximize profits. SDEs will help Replicon to become as successful as it can be, by relying on their knowledge, theory and hands on experience. The ideal candidate will have a proven track record of meeting and exceeding business development targets, will have a go-getter attitude and possess the drive to succeed.
 
Key Responsibilities:
 
  • Identifying new sales leads, pitching products and/or services and maintaining fruitful relationships with prospects who are in the early stages of evaluation
  • Discover the prospect’s evaluation stage and work with them accordingly
  • Researching organisations and individuals online (especially on social media), LinkedIn, utilize the contacts lists to identify new leads and potential new markets
  • Researching the needs of other companies and learning who makes decisions about purchasing
  • Contacting potential clients via email or phone to establish rapport and set up meetings
  • Planning and overseeing new marketing initiatives
 
Qualifications:
  • Bachelor’s Degree in Marketing, Business Administration or a related discipline
  • 6 Months to 2 years of work experience in a similar Business development role, preferably in a B2B environment having catered to customers/clients in the USA, Canada and/or EMEA regions
  • Strong communication skills in order to communicate, present, assert and speak to all the different stakeholders involved. Must be able to cold call prospects with confidence.
  • Collaborate with multiple parties from inside and outside the company and be able to build relationships, influence and manage conflicts in order to get things done.
  • Strong research and strategic analysis skills..
 
Open to work in North American shifts

Apply Now

Bangalore, India
Position Overview:
 
Replicon offers a fast-paced, innovative environment where you will be empowered to sell our solutions which leverage Time as a Strategic Asset within an organization. Our goal is to build an organization of smart, ambitious Territory Sales Managers, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Replicon, integrity and reliability are as important as talent and effort.
 
We are currently looking for high-energy, self-motivated individuals to join our successful Sales team as Territory Sales Managers in our Bangalore office. This opportunity lets you employ your skills as a product sales expert and turn this expertise into new business for Replicon. With our clients being worldwide most of your communication will be through telephone and computer technology. We want our sales representatives to use their exceptional sales ability combined with our innovative way of selling software to build on a long-term career opportunity within Replicon. We are looking for driven individuals who exude confidence, with a proven sale track record and have worked in a similar role previously handling end to end Sales.
 
 
Key Responsibilities:
  • Effectively manage all your opportunities while managing a sales pipeline to achieve targets on a monthly and quarterly basis.
  • Identifying new sales opportunities, pitching products/services to clients and effectively work with them to bring in additional revenue.
  • Ability to research and become an expert on Replicon's products and the competitive landscape.
  • Effectively demonstrate Replicon’s software solutions to address the customer requirements and provide business value.
 
Qualifications:
  • Bachelor’s degree in Marketing, Business or related discipline
  • 8+ years of inside sales experience with demonstrated achievement of quota /revenue goals preferably to the North American audience
  • Strong communication skills - communicate, present, assert and speak to all the different stakeholders involved
  • Outbound skills - Must be able call prospects with confidence
  • Strong research and strategic analysis skills
  • Strong software solutions & product demonstration experience is required

Apply Now

2. Marketing

San Francisco Bay Area, CA
Position Overview 
 
We are looking for a lead generating Business Development Representative who will thrive in a fast-paced environment.  Our mission is simple – we want to see you exceed your goals and be recognized for your hard work.  You will be the first point of contact for all inbound and outbound prospects, turning them into qualified leads and opportunities for field account executives.  You will actively prospect into target market segments, nurturing accounts, turning the cold into gold!
 
Key Responsibilities:
  • Build and maintain a large pipeline of qualified sales opportunities for your partnered Account Executive by strategically developing and identifying accounts that have the potential for revenue opportunities
  • Research prospective clients, adding valuable data to new and existing accounts as well as acquiring high-level contacts
  • Identify new opportunities through targeted outbound cold calling and prospecting
  • Identify and map new prospect business issues to our cloud solution offerings
Required Skills:
  • Degree concentration preferred: Business Administration, Economics or Commerce
  • Team player with excellent oral and written communication
  • Exemplary problem-solving skills and ability to take initiative
  • Superior attention to detail
  • Exceptional organizational and planning skills
  • Adaptable to change and enjoys learning in a fast-paced sales environment
  • Long term interest in a sales, marketing or operational role
 

Apply Now

San Francisco Bay Area, CA
Position Overview
 
Replicon is looking for a graphic designer with a portfolio that demonstrates mastery in all aspects of visual communication, digital, and graphic design to work with our senior graphic designer in creating all of our internal and customer-facing marketing materials.  As a critical part of our marketing team, you will help us establish the style and tone of all our communications.
 
Key Responsibilities:
  • Uphold and enhance the design parameters (style guide) and specifications for all Replicon creative
  • Create and/or assist in the creation of marketing materials including website, promotional videos, landing pages, infographics, ebook imagery, content templates, corporate presentations, t-shirts, posters, print collateral and tradeshow booths.
  • Ensure all creative, marketing, and corporate materials conform to brand standards for consistency in visual identity, messaging and positioning including voice and personality
 
Key Qualifications:
  • Comprehensive knowledge of Adobe Creative Suite
  • Strong understanding of all aspects of graphic design, print design, and audiovisual arts
  • Must be organized and detail-oriented with the ability to prioritize and manage time
  • Works well under pressure and tight deadlines balancing speed and quality
  • Demonstrated ability to work effectively with executive management teams and cross-functional teams
  • Must have a deep understanding and enthusiasm for emerging design trends and innovations
  • Ability to take initial direction and work independently to achieve concept
  • Minimum of 3 years professional design experience
  • Degree in Graphic Design or related studies. Masters in Design a plus 

Apply Now

Bangalore, India
Position Overview
 
Replicon software is currently looking for a Sales Administrative Assistant to complete the administrative responsibilities related to Marketing Department. Reporting directly to the Manager, Sales Administration, this is a good opportunity for an individual looking to gain experience in an operations related role. 
 
 
Responsibilities
  • Performing various types of account research on regular and ad-hoc basis
  • Research and associate contact and account records accurately in Salesforce.com
  • Performing other research, analysis, data quality and support projects for the global marketing organization
  • Review/append/enrich incoming leads and distribute fairly among the new business Sales development Representatives
  • Maintain the lead list and data integrity in the database. Work closely with marketing and business development in procuring and importing data, and ensuring data are properly segmented for targeting purposes
  • Review and maintain Sales Admin and Marketing Operation mailbox.
 
Qualifications:
  • Graduation is a must
  • Minimum 1 year of relevant work experience
  • Excellent written and verbal communication and interpersonal skills
  • Working knowledge of Microsoft Excel
  • Detail-oriented with attention to accuracy
  • Ability to organize, multi‐task, work independently on several projects and meet deadlines

Apply Now

4. R&D

Bangalore, India
Position Overview:
 
The Lead (Customer Reliability Engineer) will be responsible for new product development, product enhancement of our current products and analyzing, debugging and fixing software issues in our web based product.  As a Lead in the CRE team, you are a problem solver and passionate about coding, debugging and identifying and fixing issues reported by clients. You are required to identify and fix issues proactively.
 
Responsibilities:
·         Contribute to new product features and enhancements
·         Analyse and implement fixes for software issues.
·         Identify and fix issues proactively
·         Leverage the expertise of the Support/SaaS/Web/PM teams to fully understand the issue and implement the correct fix.
·         Work to accurately evaluate risk and estimate development tasks
·         Strive to continually improve technical and developmental skills
·         Work with distributed teams and fix production issues
·         Work within Replicon’s software development expectations, processes and quality initiatives 
Qualifications:
·         Bachelor of Computer Science, Computer Engineering, or related field
·         6+ years of software development experience (C#)
·         Exposure to client side technologies (Node.js, Knockout.js, JavaScript, Ember.js, AJAX and HTML)
·         Exposure to web development (ASP.NET/MVC)
·         Exposure to services development (WCF/Web Services)
·         Familiar with agile techniques (like Scrum, test driven development, continuous integration)
·         Experience working with AWS environment is a bonus
Competency Requirements:
·         .NET Development experience
·         Good troubleshooting skills
·         Able to refer a product enhancement requirement and convert it to a technical design/code
·         Able to understand unfamiliar code quickly and analyze how it works
·         Passionate about providing excellent service to our customers
·         Be a problem solver; given any problem, will come back with solutions, or at least alternatives
 
 

Apply Now

Calgary, Canada
Position Overview
 
Replicon is looking for software developers who are passionate about coding and technology to work on our Time Intelligence platform.  Our SaaS application is used globally by thousands of customers and millions of users.  We want to build out our team with more engineers who are also passionate about building great applications and care about giving our customers a great user experience.  
 
What you need to bring:
  • Coding skills across the entire stack – UI, Services and Data
  • Familiarity with IaaS (AWS, Azure, GCP)
  • A technology toolbelt that includes leading edge languages and tools with knowledge on when and why to use them
  • You adopt industry best practices in all of your projects - TDD, CI/CD, Infrastructure as Code, linting
  • You are pragmatic enough to deliver an MVP, but aspirational enough to think about how it will work with millions of users
  • You take ownership and pride in everything you do and you will stand by what you deliver
  • Readiness to hit the ground running – you may not know how to solve everything right off the bat, but you will put in the time and effort to understand so that you can
How we work:
  • An agile development environment delivering functionality to production every day
  • Team lunches, team events, flexible work environment
  • A relentless desire to continuously improve

Apply Now

Bangalore, India
Position Overview
 
Replicon Cloud Platform is a true multi-tenant platform built on open stack technologies and hosted on AWS EC2 around the globe supporting a large customer base. We are expanding our Cloud solution based on market needs and are looking for a Full Stack Engineer to play a major role in our engineering teams.
 
As a Full Stack Developer, you will be responsible for the end to end phases of the software development lifecycle including technical research, requirements analysis, high level and technical design,  improving user experience, shaping the face of our new products, building internal tools, implementation of enhancements to the product, unit testing, debugging, and maintenance. 
 
Replicon’s development team is enthusiastic and results driven. The more you prove your ability to deliver real solutions to problems with a positive attitude, the more flexibility and freedom you will have to write software the way you want. 
 
Responsibilities:
  • Identify issues and implement solutions to complex problems in large scale backend infrastructure and mobile platforms
  • Analyze & solve difficult problems across the stack
  • Work closely with operations and infrastructure to build high scale backend services
Requirements:
  • 4+ years of software development experience (C#)
  • Backend/Middleware - C#, WCF/ MVC
  • Experience in working with Java Script frameworks (Ember JS, Angular JS, JQuery etc.
  • Databases - Relational DBs, PostgreSQL (open to SQL Server, MySQL, Oracle)
  • Nice to have - Experience with AWS  
  • Nice to have - Experience working in an agile development process
Competency Requirements:
  • See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
  • Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
  • Be a perfectionist; you are not satisfied until your code is rock solid
  • Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
  • See the big picture; we write software to solve real business problems

Apply Now

Calgary, Canada
Position Overview
 
Replicon is looking for an experienced web applications software engineer who is passionate about coding and technology to work on our Time Intelligence platform.  We are building workforce management solutions for global enterprise customers and growing rapidly.  The entire multi-tenant SaaS solution is built using modern AWS cloud tech stack utilizing open source technologies. 
 
About you:
 
You are passionate about technology and coding best practices. Self initiating, takes pride in ownership, naturally collaborative personality, shares knowledge, likes to learn new technologies, keeps up with technology trends and has worked on recent projects utilizing a modern tech stack. This is a crucial senior team member role that requires full ownership of taking solutions from requirements analysis to production deployment. 
 
What else you need to bring:
  • Expertise in full stack web applications development 
  • Expert coding skills across the entire stack – UI, Services and Data
  • Recent experience of working with cloud providers (AWS, Azure or Google)
  • Expertise in JavaScript, Node.js and your favorite modern UI development framework (we use React)
  • Highly skilled in developing beautiful looking, rich interactive web user interfaces (modern CSS skills)
  • Quick learner - we understand you will not know everything but should have demonstrated competency to learn and grow
Extra credit:
  • A portfolio of your accomplishments outside of work (Git repo, open source contributions, technical blog, presentations, etc.)
  • Experience with Mobile Apps, UI development
How we work:
  • An agile development environment delivering functionality to production every week
  • Collaborative team involving development, test automation and DevOps
  • Continuous learning culture with Lunch & Learns and peer collaboration/mentoring

Apply Now

Calgary, Canada
Position Overview
 
DevOps Engineers are responsible for creating and improving the tools and processes that power the building, validation, deployment, and monitoring of Replicon's globally distributed multi-tenant SaaS systems.  DevOps are spreading and evangelizing the DevOps culture throughout Replicon.
 
Working at Replicon is an opportunity to take on the unique challenges of a successful, large scale SaaS business application that existed before "web applications" as we know them today even existed.  We have unusual challenges in such as extreme data consistency & reliability (nobody puts up with being paid incorrectly), large scale, complex legacy systems, enterprise-scale customizability, all combined with a friendly non-technical user experience.  It's a "never-stop-learning" environment, where you'll be working with a strong technical team.
 
Responsibilities include:
  • Remove impediments in the technical development processes to support high-frequency, low lead-time software deployments
  • Isolate risk of deployment or software failures to minimize scope and impact of production incidents
  • Collaborate effectively with multiple product teams with unique internal processes and technologies
  • Identifies where development and operational practices are outside industry norms; doesn't accept "we've always done it this way", works to do it better
  • Effectively implements automation to augment or replace manual processes; prefers adopting rather than building software where appropriate
  • Participates in the on-call rotation to efficiently triage critical production incidents, reduce incident severity, and document incident in detail for product team follow-up
Qualifications:
  • Deep understanding of web technologies (HTTP, DNS, TLS/SSL, web services, load balancing)
  • Experience with AWS (have used S3, EC2, RDS); would accept experience with Azure and/or Google Cloud
  • Experience with automation tools (eg. Docker, Terraform, Jenkins, CodePipeline)
  • Familiar with agile processes/scrum and TDD
  • Built or have supported CI and CD processes
  • Experience with post mortems/failure analysis - identifying the root cause & contributing factors of incidents
  • Experience with a SaaS, globally-distributed multi-tenant system would be a preference
  • Experience with a micro-services architecture, or the transition towards one
 

Apply Now

Calgary, Canada
Position Overview
 
Site Reliability Developers/Engineers (SREs) are responsible for creating and improving the tools and processes that power the building, validation, deployment, and monitoring of Replicon's globally distributed multi-tenant SaaS systems.  SREs are spreading and evangelizing the DevOps culture throughout Replicon.
 
Working at Replicon is an opportunity to take on the unique challenges of a successful, large scale SaaS business application that existed before "web applications" as we know them today even existed.  We have unusual challenges in such as extreme data consistency & reliability (nobody puts up with being paid incorrectly), large scale, complex legacy systems, enterprise-scale customizability, all combined with a friendly non-technical user experience.  It's a "never-stop-learning" environment, where you'll be working with a strong technical team.
 
Responsibilities include:
  • Remove impediments in the technical development processes to support high-frequency, low lead-time software deployments
  • Isolate risk of deployment or software failures to minimize scope and impact of production incidents
  • Collaborate effectively with multiple product teams with unique internal processes and technologies
  • Identifies where development and operational practices are outside industry norms; doesn't accept "we've always done it this way", works to do it better
  • Effectively implements automation to augment or replace manual processes; prefers adopting rather than building software where appropriate
  • Participates in the on-call rotation to efficiently triage critical production incidents, reduce incident severity, and document incident in detail for product team follow-up
Qualifications:
  • Deep understanding of web technologies (HTTP, DNS, TLS/SSL, web services, load balancing)
  • Experience with AWS (have used S3, EC2, RDS); would accept experience with Azure and/or Google Cloud
  • Experience with automation tools (eg. Docker, Terraform, Jenkins, CodePipeline)
  • Familiar with agile processes/scrum and TDD
  • Built or have supported CI and CD processes
  • Experience with post mortems/failure analysis - identifying the root cause & contributing factors of incidents
  • Experience with a SaaS, globally-distributed multi-tenant system would be a preference
  • Experience with a micro-services architecture, or the transition towards one
 

Apply Now

Bangalore, India
Position Overview:
 
We are expanding our SaaS solution based on market needs and are looking for a Senior Software Developer / Scrum Master to play a major role in our COMP team. As a Senior Software Engineer in our team, you will be responsible for Understanding the requirements of pay rules from the product manager, conduct the technical feasibility & prepare a scalable design, implement them. The activities you will be responsible for many phases of the software development lifecycle including technical research, requirements gathering & analysis, high level and technical design, implementation of the solutions, unit testing, debugging, and sustenance. You will have to continuously adopt the latest cloud & open source technologies and scale the solutions.
 
We are looking for driven individuals who exude confidence, with a proven technical record and have worked in a similar role previously and ready to build a long term career opportunity within our company. The more you prove your ability to deliver real solutions to problems with a positive attitude, the more flexibility and freedom you will have to write software the way you want. Being able to write long resumes does not impress us; being able to write good software impresses us (it’s a lot harder).
 
About COMPLIANCE Team:
Compliance (COMP) team is part of the R&D organization of Replicon, developing compliance rules (pay rules) as per the labor regulations across the globe. Compliance rules involve complex algorithm processing and number crunching.
 
Key Responsibilities:
  • Work with the product manager to understand the business workflows / Requirements, identify needs/gaps and propose the relevant technical solutions
  • Design, implement, and tune changes to the product that work within the time-tracking / project management environment
  • Be understanding and sensitive to customer requirements so as to be able to offer alternative solutions
  • Keep in pace with the product releases
  • Work within Replicon’s software development expectations, processes, and quality initiatives
  • Work to accurately evaluate risk and estimate software development tasks
  • Strive to continually improve technical and developmental skills
 
Qualifications:
  • Bachelor of Computer Science, Computer Engineering, or related field
  • 6+ years of software development experience (Core: Python v2.7, C#.net)
  • Should have deep knowledge of Agile development process & should be able to play the role of a Scrum Master/team lead
  • TDD techniques
  • Good to Have: Tools experience of Jira, Git
  • Good to Have: SQL Queries working knowledge
 
Competency Requirements:
  • See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
  • Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
  • Be a perfectionist; you are not satisfied until your solution is rock solid & scalable
  • Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
  • See the big picture; we write software to solve real business problems

Apply Now

Bangalore, India
Position Overview:
 
As a Software Developer, you will be responsible for many phases of the software development lifecycle including technical research, requirements analysis, participate in high level and technical design, implementation of enhancements to the product, unit testing, debugging, and maintenance. We have many projects for which we need hardworking and skilled individuals.
Replicon’s development team is enthusiastic and results driven.  The more you prove your ability to deliver real solutions to problems with a positive attitude, the more flexibility and freedom you will have to write software the way you want.  Being able to write long resumes does not impress us; being able to write good software impresses us (it’s a lot harder).
 
Key Responsibilities:
  • Working within the Engineering team, specifically on the software design and development of iOS based mobile/tablet applications
  • Participate in Design, estimate and development of the required code that fulfills the required product functionality
  • Adhere to the best engineering practices and tools
  • Work within Replicon’s software development expectations, processes, and quality initiatives
  • Work to accurately evaluate risk and estimate software development tasks
  • Developing the iOS application that interacts with Replicon Cloud based platform
  • Conduct research to assess new technological developments in the industry and suggest adaptions of such developments
  • Accountable for estimations & implementation of features in a timely, deadline driven manner while ensuring quality of the deliverables
  • Collaborate with product management, design and QA teams to ensure technical success of the product.
  • Understand, be aware and stick to the requisite timelines, In case the timelines can’t be met, escalate in a timely manner
  • Strive to continually improve technical and developmental skills
Qualifications:
  • Bachelor of Computer Science, Computer Engineering, or related field
  • Must have hands on experience on iOS app development for phone and tablet devices (iPhone & iPad)
  • 5+ years of experience with mobile app development on iOS (most of it must be native iOS programming)
  • Must have contributed significantly for applications currently active in Appstore
  • Having a hands on experience in Test Driven Development is desired
  • Good exposure and understanding of fundamentals of Object Oriented Design and Development
  • Experience in Agile Development practices
  • Following technology competencies are required:
    • C & Objective C, iPhone SDK, Jason
    • Good working knowledge in Swift
    • Apple provided SQLite
    • Tools – Xcode (Simulator, Interface builder, Instruments)
    • Exposure to MVC & Client/Server architecture
    • Core Location
    • Camera & Keychain API
    • CoreData
    • Designing For Multiple Form Factors
 
Competency Requirements:
  • See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
  • Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
  • Be a perfectionist; you are not satisfied until your code is rock solid
  • Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
  • See the big picture; we write software to solve real business problems
  • You write software in your spare time because it’s fun
 

Apply Now

5. Customer Support & Services

London, United Kingdom

Position Overview

 

The Customer Success Manager is ultimately responsible for ensuring success of our customers and is a constant connection between all of Replicon and the customer.  The Customer Success Manager acts as the ambassador for Replicon to the customer, and the advocate for the customer across Replicon. Members of the CSM team bring Replicon innovations and capabilities to their portfolio of customers and match these to the customers’ business goals, driving greater business value and executive alignment between Replicon and the Customer.

 

The Customer Success Manager is responsible for overall customer wellbeing by monitoring customer health, proactively addressing any issues, and acting as an escalation point as needed. The expected end result is increased customer satisfaction, retention and continuous growth of the Replicon footprint. We are looking for experts in the enterprise software space, with payroll, HR, and/or finance familiarity being a plus. This is a huge opportunity to become part of an expanding team and help shape the vision and mission of customer success function within Replicon.

 

Key Responsibilities:

  • Acts as the primary Replicon business interface for the customer- advocates for customer needs and successfully represents the company, its products, and its business

  • Develops an intimate understanding of the “why” for each customer in their portfolio: why they have chosen the specific Replicon products, what results they are expecting, and their level of actual success in achieving those results.

  • Designs and executing customer success plans to ensure 100% referencability and maximize upsell potential

  • Manages the customer relationship with high levels of trust and satisfaction, particularly at the executive sponsor level

  • Proactively outlines customer critical success factors, metrics for success, potential issues, and provide recommendations for each customer their portfolio.

  • Observes patterns, via the CSM application, in customer usage, power user behavior, subscription consumption, onboarding results, and customer/user behavior prior to renewal.

  • Monitors and facilitates the customer’s adoption of our solution features and functionality while providing Replicon with an understanding of their overall business needs as they relate to our products

  • Successfully manages the customer through the renewal process in alignment with the Renewals team.

  • Identifies and facilitates upsell and cross-sell opportunities for the Sales organization with and for each customer.

 

Qualifications:

  • BA/BS degree (or equivalent; MBA or advanced degree preferred)
  • 5+ years experience managing accounts during the delivery and uptake of SaaS applications

  • Minimum 5 years relevant work experience in account management, enterprise sales, or other related fields

  • Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)

  • Capability as credible and effective C-level advisor/coach, especially around change management (cultural, technical and business)

  • payroll, time management, and/or HR experience is a plus

  • Ability to travel 25%

Apply Now

Bangalore, India
Position Overview
 
As a Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and high return on investment. Leveraging your technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions within their business environment. Successful candidates thrive on creating value for clients, have exceptional client servicing skills, and are comfortable working in a fast-paced environment with multiple/competing priorities.
 
Responsibilities:
 
  • Engage and individually manage a large volume portfolio of key customer accounts
  • Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen Replicon solution
  • Oversee the successful implementation/configuration of Replicon’s product suite for each customer account by working with an Implementation Specialist
  • Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
  • Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action
  • Work collaboratively with various internal team/individuals for the best interest of the customer (technical support, engineering, sales, etc.)
 
Qualifications:
 
  • Bachelor’s Degree or equivalent work experience in the software industry
  • 6-10 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications 
  • Extensive technical account management & customer engagement experience
  • Must have had hands on working knowledge of Implementation experience with business applications (e.g. SAP, Oracle, PeopleSoft)
  • Excellent written & verbal communication skills
  • Experience working with senior executive level personnel in customer accounts
 
Must be willing to work in North American business timings




 

Apply Now

Bangalore, India
Position Overview: 

The Product Support Associate will be part of the Customer Support and Services team which uses, top-of-the-line CRM tools like Sales force and other applications like Go-To-Assist / Go-To-Meeting for remote desktop sharing. The application support specialist in Replicon is not only a Support
professional, but also a researcher, a tester and a consultant to both customers and product management. In this role you will be working with customers from all over the world including countries like Nigeria, South Africa and Antarctica resolving Level 1 customer issues, escalating critical issues to Tier 2 team, reaching solutions that are mutually beneficial to customers and Replicon.

Key Responsibilities:
  • Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email
  • Applying technology in multiple ways to configure the product and helping the customer implement Replicons products
  • Solid understanding of products limits and suggesting ways of improving the product.

Qualifications:
  • Any Bachelor's Degree
  • At least 3 years of experience in software application support and/or infrastructure support
  • Should have good knowledge in Trouble shooting preferably IT application support.
  • Excellent written and oral communication skills
  • Demonstrated superior customer service skills
  • Ability to adapt to new technology and work on the same.

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London, United Kingdom
Position Overview
 
The Project Delivery Manager drives the overall management and delivery of Replicon implementation for our Enterprise clients.  Working alongside cross-functional teams for information and support, the PDM will work on or off site ensuring our clients are successfully implemented adhering to key metrics of success.
 
The ideal candidate must be self-motivated with a proven track record in Cloud technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.  We are also looking for someone who is organized and analytical, adept at working in a team environment, able to handle multiple priorities.
 
Responsibilities:
  • On time and quality delivery of the implementation to meet clients success criteria
  • Working in a Business Analyst's capacity to be able to recommended best practises for  implementation
  • Proactively manages the relationship and communication with the client to ensure a high level of satisfaction
  • Manages the budget, timeline, resources, scope, change requests, and status reporting 
  • Work closely with Solution Engineers, Implementation Consultants and Customer Success Managers, leading internal project team meetings and meetings with the customer to keep projects on track
Qualification:
  • 5-7 years of relevant consulting/delivery experience with large enterprises as a customer base
  • Domain experience or subject matter expertise in Workforce Management, Time & Attendance and Professional Services Management
  • Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes activities across company needs, business constraints and technological realities
  • Willingness to travel to client locations (up to 50%)
  • Certification in Project Management Methodologies highly preferred

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Bangalore, India
Position Overview:
 
The Project Manager drives the overall management and delivery of Replicon implementation for our Enterprise clients.  Working alongside cross-functional teams for information and support, the PM will work on or off site ensuring our clients are successfully implemented adhering to key metrics of success.
 
The ideal candidate must be self-motivated with a proven track record in Cloud technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.  We are also looking for someone who is organized and analytical, adept at working in a team environment, able to handle multiple priorities.
 
 
Responsibilities:
  • On time and quality delivery of the implementation to meet client’s success criteria
  • Working in a Business Analyst's capacity to be able to recommend best practices for implementation
  • Proactively manages the relationship and communication with the client to ensure a high level of satisfaction
  • Manages the budget, timeline, resources, scope, change requests, and status reporting
  • Work closely with Solution Engineers, Implementation Consultants and Customer Success Managers, leading internal project team meetings and meetings with the customer to keep projects on track
 
Qualification:
  • 7 to 10 years of relevant consulting/delivery experience with large enterprises as a customer base
  • Domain experience or subject matter expertise in Workforce Management, Time & Attendance and Professional Services Management
  • Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes activities across company needs, business constraints and technological realities
  • Willingness to travel to client locations 
  • Certification in Project Management Methodologies highly preferred
 
 

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Bangalore, India
QUALITY ASSURANCE ENGINEER
 
The successful Quality Assurance Engineer candidate will have solid experience with testing web applications. You will be responsible for quality advocacy,
planning, implementation, testing and validation, quality reporting and metrics.
 
Requirements
 
·         Minimum 5 + years of Solid QA experience in testing Web Application
·         Solid knowledge of SDLC, Defect Life cycle and CI/CD
·         Proven work experience in testing web services using SoapUI or similar tools
·         Hands on experience on HTTP proxy tools like Firebug, Fiddler or similar
·         Hands on experience in web application log analysis for error detections
·         Hands on experience in test case management tools like ALM
·         Strong knowledge of software QA methodologies, tools and processes
·         Experience in writing clear, concise and comprehensive test plans and test cases
·         Hands-on experience with functional testing
·         Hands-on experience with automated testing using selenium WebDriver with language either Java or JS
·         Solid knowledge of SQL
·         Experience working in an Agile/Scrum development process
·         Good communication skills
·         Ability to learn quickly
·         Experience with performance (like using JMeter) and/or security testing (like using Zap ) is a plus
·         Experience testing in SaaS environment is a plus
·         Holding ISTQB certifications is Plus
·         BS/MS degree in Computer Science, Engineering or a related subject
 
Responsibilities
 
·         Create detailed, comprehensive and well-structured test plans and test cases on thorough understanding of 
           requirements, specifications and technical design documents and execute the same.
·         Design, develop and execute automation scripts using Selenium Web Driver Framework
·         Identify, record, document thoroughly bugs in Jira
·         Perform preliminary debugging using tools like Firebug, Fiddler or similar and analysing application log
·         Perform thorough regression test to ensure no side effect on existing system due to bug fix or new feature
          development
·         Perform non-functional testing like performance and Security testing
·         Engage with internal teams (e.g. product managers and developers) to identify system requirements and Tech spec
·         Monitor debugging process results
·         Stay up-to-date with new testing tools and best test practices 

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6. SaaS Operations

Bangalore, India
Position Overview:
 
Replicon is searching for an Information Security & Compliance Analyst, who will provide support to the Compliance group for the ongoing oversight activities in order to ensure compliance with applicable legislation, policies and procedures. This candidate will be responsible for creating the necessary framework to meet compliancy requirements, perform activities and analysis to ensure compliancy is met, and collaborate with auditing staff to ensure Replicon conforms to regulatory standards.
 
Key Responsibilities:
  • Participates in the day-to-day functions of Information Security & Compliance’s efforts with various regulatory compliance standards and policies (e.g., NIST, AICPA, ISO, FedRAMP) 
  • Assists in the development of processes in response to regulatory compliance requirements to ensure they are adequate, and appropriately documented to minimize company risks
  • Reports compliance and control exceptions and deficiencies to the Information Security & Compliance Manager
  • Participates in internal and external compliance audits, as assigned 
  • Communicates the necessary requirements for the IT systems and monitors company activities for potential changes impacting IT compliance
  • Document and analyze information security incidents
  • Facilitate the Replicon Confidential Documentation Requests for clients. (i.e., packaging documents for client submissions)
  • Support Cloud Operations Department in various pre-sales activities (RFP responses, proposal, and submissions)
  • Post-sales activities (renewal and/or annual review Information Security and & Compliance questionnaires from current clients)
  • Assist the Information Security & Compliance Manager in compliance initiatives and projects, and remain current with best practices
 
Qualifications:
  • Bachelors degree in Computer Science, Information Technology, or a related field
  • 3-8 years of IT software and hardware infrastructure technical writing experience
  • Knowledge and experience in information security or internal audit focusing on I.T. controls will be an asset
  • Strong technical background to understand complex IT and Cloud infrastructure
  • Highly desirable: demonstrated experience securing a Windows-based environment, in areas such as perimeter security, remote access, network security, access controls systems, and end- point security
  • Professional Certification (MCSE, MCITP, CCNP and CISA) will be an asset
  • Professional interpersonal skills and proficiency in oral and written communications are also required
  • Strong analytical, problem solving and organizational skills, as well as attention to detail are critical in this role
  •  Must maintain the ability to work professionally with confidential or sensitive matters
  •  The ability to work independently and in a team environment
  • Strong work ethic and professional integrity is a must for this role
  • Sense of responsibility and accountability
  • Confident in a fast-paced, deadline-driven environment
  •  Ability to handle multiple projects
  •  Willing to work North American hours

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See what you'll be working with

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See who you'll be working with

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Perks

Replicon provides an exciting work atmosphere and plenty of perks, including:

Opportunities for career advancement between teams and locations
Competitive salary
Great performance bonus
Employee shuttle service
Free snacks and beverages everyday

Hot catered lunches
Holiday parties, family picnics and team outings
401K plan / RRSP matching
Gym access / Discounted local gym membership
Medical & dental insurance