Payrolls

There’s been much interest in the Australian payroll and workforce management industry by large US companies recently. Workforce Software has acquired RosterLive, a supplier of online rostering systems, and Replicon, a provider of web based time tracking applications, has launched their operation in Australia.

Last week I attended the Replicon launch in Sydney. With already over 200 clients in Australia, they have a product that is well suited to the local market and it has a particularly nice user interface. The reality is however, there are many payroll and time tracking systems available in Australia and most of them are very good products. So neither a nice looking interface or a highly functional product is unique.

However what did peak my interest was Replicon’s client servicing model, which definitely is unique. The model is in response to their international client base of organisations that work around the clock. To manage this Replicon run a global help desk that is available to their 7,800 international clients 24 hours a day, 7 days a week.

It goes to my question, what are clients really looking for in a software provider?

Almost every complaint about payroll suppliers that we hear at Australian Payroll Association is to do with the service (or lack of service) that the client has received. Either the client didn’t get their question answered to a satisfactory level, suppliers won’t provide services that clients are willing to pay for, or just a seeming lack of interest in the clients business problem.

So with the ongoing development in products that support the payroll industry, it is making it harder to differentiate between them. So it’s really in the area of customer service and associated products to support clients, that suppliers can really make themselves noticed.

I look forward to seeing the innovative ways they can make this happen.

Original Source: Australian Payroll Association

Get started today.
Set up a free trial based on your business needs. Start Free Trial

Polaris PSA shines brightly

By Steve Brooks - October 29, 2020 Two years and $20+ million in development costs are what it has taken to create Polaris PSA, the next generation of Replicon PSA.…Read More

Polaris Creates a New Category of Professional Services Automation

Introduces The World’s First Self-driving PSA, Delivering More Results with Less Hassle. Redwood City, CA – October 28, 2020.  – The Polaris PSA solution launched today, creating a new category…Read More

News from week beginning 19th October

By Steve Brooks - October 26, 2020 What a week, with both Workday and Sage Intacct holding conventions. Several PSA vendors announced new releases including a major update from FinancialForce.…Read More

Common pitfalls in professional services organizations & how to avoid them (1/3)

The professional services organization (PSO) landscape is changing -- employees are harder to recruit and retain, a globalized marketplace increases competition for clients, clients want more for less, and management…Read More

Exempt vs non-exempt workers: simplify employee classification

In the United States, most jobs are governed by the Fair Labor Standards Act (FLSA), which classifies workers into two broad categories: exempt and non-exempt. Under the FLSA, non-exempt employees are…Read More

The five reasons employees work overtime

Very few people enjoy working overtime, and even fewer companies want their employees stretching their hours. Besides the costs of paying overtime (and a few extra costs), research has shown…Read More
  • Polaris
  • Cloud
  • In The News
  • Corporate
  • Professional Services Management
  • Project and Program Management
  • Shared Services Management
  • Time and Attendance Management
  • Workforce Management
  • Customer Feature
  • Feature Update
  • Time Intelligence
  • Industry News
  • Webinar Recap
  • Global Compliance Updates