Payrolls

There’s been much interest in the Australian payroll and workforce management industry by large US companies recently. Workforce Software has acquired RosterLive, a supplier of online rostering systems, and Replicon, a provider of web based time tracking applications, has launched their operation in Australia.

Last week I attended the Replicon launch in Sydney. With already over 200 clients in Australia, they have a product that is well suited to the local market and it has a particularly nice user interface. The reality is however, there are many payroll and time tracking systems available in Australia and most of them are very good products. So neither a nice looking interface or a highly functional product is unique.

However what did peak my interest was Replicon’s client servicing model, which definitely is unique. The model is in response to their international client base of organisations that work around the clock. To manage this Replicon run a global help desk that is available to their 7,800 international clients 24 hours a day, 7 days a week.

It goes to my question, what are clients really looking for in a software provider?

Almost every complaint about payroll suppliers that we hear at Australian Payroll Association is to do with the service (or lack of service) that the client has received. Either the client didn’t get their question answered to a satisfactory level, suppliers won’t provide services that clients are willing to pay for, or just a seeming lack of interest in the clients business problem.

So with the ongoing development in products that support the payroll industry, it is making it harder to differentiate between them. So it’s really in the area of customer service and associated products to support clients, that suppliers can really make themselves noticed.

I look forward to seeing the innovative ways they can make this happen.

Original Source: Australian Payroll Association

Get started today.
Set up a free trial based on your business needs. Start Free Trial

Global Compliance Desk – Ireland

New Unpaid Parental Leave Entitlement The Parental Leave Acts allow parents to take parental leave from employment in respect of certain children. Under the Parental Leave Act 1998, parents of…Read More

Global Compliance Desk – Germany

Annual Leave Entitlement During Unpaid Special Leave  An employee who is continuously on unpaid special leave for a calendar year is not entitled to holiday leave in the absence of…Read More

25 Employee Payroll Tips for Small Business Owners

Recruiter | July 05, 2019 By Lakshmi Raj, Co-Founder and Co-CEO, Replicon Payroll can be a challenging task for any small business but with the right tools, it can become…Read More

5 ways to improve service delivery in your organization

In a highly competitive market, service-based businesses need to capitalize on any opportunity to set themselves apart from their (often very similar) competitors. While implementation, system details, and service management…Read More

Demystifying the millennial workforce: 5 tips from Trunk Club’s Andrew Anderson Devine

Time magazine labels the millennial generation the “most threatening and exciting generation,” infamous for “narcissism [and] its effect: entitlement.” In the workplace, the perception of the millennial workforce is no…Read More

Common pitfalls in professional services organizations & how to avoid them (1/3)

The professional services organization (PSO) landscape is changing -- employees are harder to recruit and retain, a globalized marketplace increases competition for clients, clients want more for less, and management…Read More
  • Cloud
  • In The News
  • Corporate
  • Professional Services Management
  • Project and Program Management
  • Shared Services Management
  • Time and Attendance Management
  • Workforce Management
  • Customer Feature
  • Feature Update
  • Time Intelligence
  • Industry News
  • Webinar Recap
  • Global Compliance Updates
  • Chat with us
    How can we help you?