REDWOOD CITY, CA & LAS VEGAS, NV — February 28, 2019 — Congratulations to Replicon’s Customer Service team, which has won a silver Stevie Award for Customer Service Department of the Year (category: Computer Software — 100 or More Employees).
The 13th Annual Stevie Awards for Sales & Customer Service are high honors for recognizing the achievements of contact center, customer service, business development, and sales professionals worldwide.
This is the seventh consecutive year that Replicon has won awards in this category. Replicon’s 24/7 customer service team has been continuously recognized for its commitment to providing an exemplary customer service experience. Customers showed real appreciation for initiatives such as dedicated support for enterprise customers, in-app chat service, proactive case audits to flag customer query trends, and specially tailored training/webinars, reflecting in their high NPS scores and successive recognitions.
More than 2,700 nominations were evaluated this year across 45 nations, in organizations of all sizes and industries, and Replicon is privileged to be awarded even as competition increases in the Stevie Awards.
“We are both honored and thrilled to be recognized once again by the Stevie Awards for our outstanding customer service department,” says Maggie Deptuck, Sr. Vice President of Client Services at Replicon. “I am sincerely proud of the team and the discipline in owning customer issues end to end. We take great satisfaction in maintaining above average net promoter scores, consistently positive customer feedback, and same-day customer resolutions by offering around-the-clock customer service. Our customers are in the very best hands.”
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://StevieAwards.com/sales.