Replicon Wins Silver in 2019 Stevie Awards for Sales & Customer Service

Silver Stevie Award 2019

REDWOOD CITY, CA & LAS VEGAS, NV — February 28, 2019 — Congratulations to Replicon’s Customer Service team, which has won a silver Stevie Award for Customer Service Department of the Year (category: Computer Software — 100 or More Employees).

The 13th Annual Stevie Awards for Sales & Customer Service are high honors for recognizing the achievements of contact center, customer service, business development, and sales professionals worldwide.

This is the seventh consecutive year that Replicon has won awards in this category. Replicon’s 24/7 customer service team has been continuously recognized for its commitment to providing an exemplary customer service experience. Customers showed real appreciation for initiatives such as dedicated support for enterprise customers, in-app chat service, proactive case audits to flag customer query trends, and specially tailored training/webinars, reflecting in their high NPS scores and successive recognitions.

More than 2,700 nominations were evaluated this year across 45 nations, in organizations of all sizes and industries, and Replicon is privileged to be awarded even as competition increases in the Stevie Awards.

“We are both honored and thrilled to be recognized once again by the Stevie Awards for our outstanding customer service department,” says Maggie Deptuck, Sr. Vice President of Client Services at Replicon. “I am sincerely proud of the team and the discipline in owning customer issues end to end. We take great satisfaction in maintaining above average net promoter scores, consistently positive customer feedback, and same-day customer resolutions by offering around-the-clock customer service. Our customers are in the very best hands.”

About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://StevieAwards.com/sales.

get-started-today

Get started today.
Set up a free trial based on your business needs.

Start Free Trial

Social-Loafing

Is Social Loafing the New Barrier to Your Team’s Productivity?

In a highly competitive market, service-based businesses need to capitalize on any opportunity to set themselves apart from their (often very similar) competitors. While implementation, system details, and service management… Read More
Navigating-the-recession-with-automation

How Automation Can Recession-proof Your Enterprise

The onset of AI and smart machines automating formerly-human jobs has been discussed at length as of late -- often in relation to manufacturing and manual labor jobs. And yet,… Read More
Making-Sense-of-Quiet-Quitting

Overcoming Quiet Quitting Using PSA Tools

Time magazine labels the millennial generation the “most threatening and exciting generation,” infamous for “narcissism [and] its effect: entitlement.” In the workplace, the perception of the millennial workforce is no… Read More

Using shared services? These five technologies are a must

As organizations continue to scrutinize operating costs and look for areas to drive efficiencies, shared services centers (SSCs) are a no-brainer. The concept of a multi-function SSC has been around… Read More

Employee time tracking is dead

iBeacons, Bluetooth Low Energy, Proximity sensing and the obsolescence of time tracking as we know it. Businesses have to track the time their employees work for a variety of reasons,… Read More

Reducing Absenteeism with Effective Time Management and Absence Tracking

Workplace absenteeism is a major concern for American companies. According to the US Bureau of Labor Statistics, unplanned absences cost American businesses an average of 2.8 million workdays every year,… Read More
  • Polaris
  • Time & Project Insights
  • Time & Projects Solutions
  • Replicon Products
  • Replicon Users
  • Enterprise Time Tracking
  • Thought Leadership
  • Cloud
  • Corporate
  • Professional Services Management
  • Shared Services Management
  • Time and Attendance Management
  • Customer Feature
  • Time Intelligence
  • Industry News
  • Global Compliance Updates
  • Others