Replicon Takes the Gold for Best Customer Satisfaction Program of the Year

Best Customer Satisfaction Program of the YearSan Mateo, Calif., – May 9, 2013 – Replicon, the global leader in cloud time tracking applications, secured its second IT industry award for the year in outstanding customer service by winning a gold medal for Best Customer Satisfaction Program of the Year at the 8th Annual 2013 Hot Companies and Best Products Awards. The awards are sponsored by Network Products Guide, the industry’s leading technology research and advisory guide, to honor the achievements and recognitions in every facet of the IT industry. Winners from all over the world were honored at an awards ceremony in Las Vegas on Tuesday, May 7, 2013.

Replicon’s award-winning customer support received accolades for the company’s ability to consistently maintain a high level of customer satisfaction over the past several years. With an average customer satisfaction rate of 97 percent, the entire company culture is built around ensuring an outstanding customer experience, from point of sale through implementation and ongoing technical support. Replicon’s customer support team manages more than 24,000 cases a year with a high same-day case closure rate of 87 percent. The company is also one of the few cloud companies in the industry that offer customer support 24 hours a day, seven days a week and 365 days a year via online chat, email and phone with live customer support.

“We’re deeply honored to be recognized by industry peers and experts as having one of the best customer satisfaction programs in the industry,” said Suresh Kuppahally, senior vice president of Customer Success. “We’re proud of our reputation for outstanding customer service and optimized our entire organization around ensuring a hassle-free experience that enables nearly 8,000 customers to obtain increased profitability and workplace productivity.”

An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual Hot Companies and Best Products recognition program encompasses the world’s best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology.

Get started today.
Set up a free trial based on your business needs. Start Free Trial

How a Shared Common Data Platform for Project Management Can Create Harmony Across Business Teams

Today, professional services firms use some combination of ERP, CRM, HRIS, PPM, or other software along with their PSA solution. These systems serve different purposes, host different and overlapping data,…Read More

6 Ways to Simplify Remote Resource Allocation and Why It Matters

When you’re an enterprise operating at a global scale with a team of employees working from home, one of your major concerns is proper resource allocation. When it goes wrong,…Read More

3 Ways to Grow Your Services Firm Profitably

Does your professional services organization deliver? When you provide services to paying customers, how, when, and what you deliver are your top priorities. Think of it this way: if you…Read More

Using shared services? These five technologies are a must

As organizations continue to scrutinize operating costs and look for areas to drive efficiencies, shared services centers (SSCs) are a no-brainer. The concept of a multi-function SSC has been around…Read More

Miscalculating wages by a few cents led to this company paying a six-figure lawsuit

West Marine Products, which operates a chain of retail stores across the United States specializing in boating supply and fishing equipment, recently settled a class action lawsuit involving 707 former…Read More

Employee time tracking is dead

iBeacons, Bluetooth Low Energy, Proximity sensing and the obsolescence of time tracking as we know it. Businesses have to track the time their employees work for a variety of reasons,…Read More
  • Polaris
  • Time & Project Insights
  • Time & Projects Solutions
  • Replicon Products
  • Replicon Users
  • Cloud
  • Corporate
  • Professional Services Management
  • Shared Services Management
  • Time and Attendance Management
  • Customer Feature
  • Time Intelligence
  • Industry News
  • Global Compliance Updates