San Mateo, Calif., – May 9, 2013 – Replicon, the global leader in cloud time tracking applications, secured its second IT industry award for the year in outstanding customer service by winning a gold medal for Best Customer Satisfaction Program of the Year at the 8th Annual 2013 Hot Companies and Best Products Awards. The awards are sponsored by Network Products Guide, the industry’s leading technology research and advisory guide, to honor the achievements and recognitions in every facet of the IT industry. Winners from all over the world were honored at an awards ceremony in Las Vegas on Tuesday, May 7, 2013.
Replicon’s award-winning customer support received accolades for the company’s ability to consistently maintain a high level of customer satisfaction over the past several years. With an average customer satisfaction rate of 97 percent, the entire company culture is built around ensuring an outstanding customer experience, from point of sale through implementation and ongoing technical support. Replicon’s customer support team manages more than 24,000 cases a year with a high same-day case closure rate of 87 percent. The company is also one of the few cloud companies in the industry that offer customer support 24 hours a day, seven days a week and 365 days a year via online chat, email and phone with live customer support.
“We’re deeply honored to be recognized by industry peers and experts as having one of the best customer satisfaction programs in the industry,” said Suresh Kuppahally, senior vice president of Customer Success. “We’re proud of our reputation for outstanding customer service and optimized our entire organization around ensuring a hassle-free experience that enables nearly 8,000 customers to obtain increased profitability and workplace productivity.”
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual Hot Companies and Best Products recognition program encompasses the world’s best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology.