Redwood City, CA — January 20, 2016 — Replicon has been named a finalist for the Customer Service Department of the Year Stevie Award in the “Computer Software – Up to 100 Employees” category, and Replicon’s Customer Service Support team has additionally been named a Stevie Award finalist for Front-Line Customer Service Team of the Year in Technology Industries.
The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Created in 2002, the Stevie Awards have since been hailed as the world’s premier business awards.
This is the fifth consecutive year that Replicon has been named a finalist in this category. Replicon’s 24/7 customer service team has been consistently recognized for its commitment to delivering an exemplary customer service experience. Initiatives include multiple channels for support (including a robust Help Center and Community Forum), ongoing team training and assessments, and investment in a team of experts to handle more complex issues.
“At Replicon, we strive to foster meaningful partnerships with our customers by prioritizing their needs and ensuring that our customer service team is available to assist them at any time,” says Maggie Deptuck, Sr. Vice President of Client Services at Replicon.
Deptuck continues: “It’s a rare achievement that any company be recognized for five consecutive years for its sales and customer service. Our team’s unyielding focus on providing a hassle-free experience is a mentality that trickles down directly from our top management — and we’re proud of both our dedication to delivering the best possible experience for all end users, as well as the friendly and collaborative work environment we’ve cultivated within our team.”