Redwood City, CA — January 19, 2018 — Replicon was named a Finalist in the 12th Annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success. The Replicon Customer Service team is nominated for Customer Service Department of the Year in the “Computer Software — 100 or More Employees” category
Register your vote for Replicon for 2018 Customer Service Department of the Year!
The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. This is the sixth consecutive year that Replicon has been named a finalist in this category. Replicon’s 24/7 customer service team has been consistently recognized for its commitment to delivering an exemplary customer service experience. Initiatives include multiple channels for support (including a robust Help Center and Community Forum), ongoing team training and assessments, and investment in a team of experts to handle more complex issues.
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements.
“Nothing is more important to us here at Replicon than providing a hassle-free experience, and ensuring that our customer service team is available to assist customers around the clock with whatever they might need,” says Maggie Deptuck, Senior Vice President of Customer Services at Replicon.
Deptuck continues: “It speaks to our team’s dedication to delivering the best possible experience to our end-users that we have been nominated for six consecutive years for customer service. We’re incredibly proud and thankful to be once again honored by the Stevie Awards in customer service, and look forward to fostering more meaningful partnerships with our customers and users in the future.”
For a full list of finalists by category, visit https://stevieawards.com//Sales.