Replicon Named Finalist in 12th Annual Stevie Awards for Sales & Customer Service 2018

Redwood City, CA — January 19, 2018 — Replicon was named a Finalist in the 12th Annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success. The Replicon Customer Service team is nominated for Customer Service Department of the Year in the “Computer Software — 100 or More Employees” category

Register your vote for Replicon for 2018 Customer Service Department of the Year! 

The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. This is the sixth consecutive year that Replicon has been named a finalist in this category. Replicon’s 24/7 customer service team has been consistently recognized for its commitment to delivering an exemplary customer service experience. Initiatives include multiple channels for support (including a robust Help Center and Community Forum), ongoing team training and assessments, and investment in a team of experts to handle more complex issues.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements.

“Nothing is more important to us here at Replicon than providing a hassle-free experience, and ensuring that our customer service team is available to assist customers around the clock with whatever they might need,” says Maggie Deptuck, Senior Vice President of Customer Services at Replicon.

Deptuck continues: “It speaks to our team’s dedication to delivering the best possible experience to our end-users that we have been nominated for six consecutive years for customer service. We’re incredibly proud and thankful to be once again honored by the Stevie Awards in customer service, and look forward to fostering more meaningful partnerships with our customers and users in the future.”

For a full list of finalists by category, visit https://stevieawards.com//Sales.

Get started today.
Set up a free trial based on your business needs. Start Free Trial

Calculating the ROI of Your Projects with Time Tracking

Before initiating a project, professional services firms want to know how much profit and revenue they can generate for the company. Return on Investment (ROI) analysis helps firms to evaluate…Read More

Humanizing the Time Tracking Tool

Benjamin Franklin once said, ‘Time is money’ and nowhere is truer than in business. Time is a strategic asset that is extremely limited. Businesses that use their limited time productively…Read More

How Time Tracking Improves Bottom Line Results

Every enterprise is looking for ways to improve its bottom line and gain profit in a given time. From hiring the right talent to training their existing employees, organizations spend…Read More

Using shared services? These five technologies are a must

As organizations continue to scrutinize operating costs and look for areas to drive efficiencies, shared services centers (SSCs) are a no-brainer. The concept of a multi-function SSC has been around…Read More

Employee time tracking is dead

iBeacons, Bluetooth Low Energy, Proximity sensing and the obsolescence of time tracking as we know it. Businesses have to track the time their employees work for a variety of reasons,…Read More

Reducing Absenteeism with Effective Time Management and Absence Tracking

Workplace absenteeism is a major concern for American companies. According to the US Bureau of Labor Statistics, unplanned absences cost American businesses an average of 2.8 million workdays every year,…Read More
  • Polaris
  • Time & Project Insights
  • Time & Projects Solutions
  • Replicon Products
  • Replicon Users
  • Cloud
  • Corporate
  • Professional Services Management
  • Shared Services Management
  • Time and Attendance Management
  • Customer Feature
  • Time Intelligence
  • Industry News
  • Global Compliance Updates
  • Others