Metro IT Resources uses web-based time tracking to increase productivity and identify new revenue possibilities

Metro IT Resources, one of the most respected providers in the IT staffing and project solutions industry, has implemented a web-based software suite to streamline several of its key business functions.

The firm has partnered with Replicon, the market leader in Software-as-a-Service (SaaS) based time and expense software, to improve its company-wide processes for tracking employee time, productivity, attendance, and business expenses. Metro IT Resources uses both editions of Replicon‘s Web TimeSheet Software – Project & Billing and Time & Attendance-plus Replicon Web Expense. All are seamlessly integrated for monitoring employee time and business costs in real-time.

“Replicon helps us a great deal in streamlining the flow of business,” said Santiago W. Agosto (Sandy), vice president of operations at Metro IT Resources. “It helps us record and accurately post time worked, and we can manage the information adequately. Employees enter their time much more easily. We have all the reports we need, we know that we’re fulfilling our budgets, and we know what to do to improve productivity.”

Metro IT Resources has offices in both Puerto Rico and the United States. However, before implementing Replicon, the company was using two separate time-tracking systems, one in each country. The two systems could not be merged, and neither was accessible off-site. This created a highly inefficient process for tracking Metro consultants’ time on projects, as well as associated costs.

Now, employees in Metro IT’s entire organization enter their time from anywhere. Managers schedule staff and compare actual vs. budgeted costs. With Web Expense, employees can also enter business expenses and track costs, in multiple currencies as required.

Real-time visibility of employee time and costs makes it easy for Metro IT to optimize operations, increase productivity and revenue. The firm easily generates reports, directly within the system, to monitor progress and identify additional project needs.

“Seeing project status this way is key to identifying new revenue possibilities. This type of data is vital to service organizations whose bottom line is tied to billable hours” said Raj Narayanaswamy, Co-CEO of Replicon. “Web TimeSheet gives Metro IT Resources a single web-based system to track project status and make smart business decisions.”

Before switching to Replicon’s SaaS platform, Metro IT used another company to host its software. But maintenance proved inadequate. Today, Replicon maintains a close relationship with Metro IT, providing personalized support as needed, and executing all software updates automatically.

“I think the most important value is the people behind Replicon that provide you with the necessary support and help whenever you need it,” Sandy said. “The product fulfills all our basic needs, and I’m very happy with it and even happier with the people behind it.”

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