Customer Feature: EUS Can Account for Every Hour of Their Employees’ Time Since 1997

How much of your company’s time goes missing?

This is a question surprisingly many businesses find trouble answering. Much time is wasted in unnecessary admin overhead, unproductive meetings, emails, etc. and very rarely do companies realize how much revenue they are losing because of it. In fact, a study by Entrepreneur magazine suggests that employees spend only about 45% of their time on primary work duties.

This problem often surfaces as a company begins to scale. When the number of clients are small, a company can easily get away with a hodgepodge of manual processes, using spreadsheets and even pen and paper. However as they grow, these systems have trouble keeping up. They often don’t evolve with the company, and by the time the company reaches a breaking point, they have already incurred huge costs.

Replicon veteran, EUSPHERE (EUS), was quick to foresee this problem and address it from the get-go.

Founded in 2000 as a computer consultancy company, EUS has continued to evolve, adapting to the market demands. With ten-year experience, the company stands strong as a global partner in Software and Networking design, integrating, managing and assisting integrated systems, both hardware and software, across the country and internationally.

They began with only one, but powerful client- Apple. With just one client, handling client billing and understanding time against projects was easy. However, as they began to grow. Owner of EUS, Filippo de Fernex, quickly looked for an automated solution to help them track time.

Filippo browsed around but eventually settled on Replicon, impressed by the top-tier service the company provided.

“I don’t want to talk to a machine,” said Filippo. “I want to talk to a human. With Replicon I would immediately get another person on the line. No voicemails, no email-only support.”

In Europe especially, phone support from North American companies can be limiting, so this service immediately put Replicon to the top of Filippo’s list. He felt assured that the challenges he faced would be addressed in a timely manner and that he could look forward having Replicon as not just a tool, but a partner.

Replicon’s fast implementation and ease-of-use also played a significant factor in sealing the deal.

“In 1 hour time the employees understood the software, what they needed to do and how to use it,” said Filippo. “Very straightforward, very simple.”

EUS uses Replicon for time tracking. They extract data from the system every month for analysis and invoicing. If a client asks a question, they can quickly dig into the data and answer them promptly. They also use the software to see the big picture and understand which clients and projects are the most profitable and which ones are incurring costs.

This ability to look at granular data, coupled with the holistic view that the company uses to analyze cost against projects, allows Filippo to know exactly where his time is going and how much. With less time spent on overhead and more time spent doing, the company has been able to keep their productivity levels high and costs low as they grow.

“With 20 years at Replicon, I’ve never lost an hour of my client’s time and I’ve never wasted my time with administration,” said Filippo. “I absolutely recommend it. I can focus myself on my primary job.”

Aneesha Prakash
ABOUT THE AUTHOR
Aneesha Prakash
Aneesha works in product marketing at Replicon. Replicon provides award-winning products that make it easy to manage your workforce. With complete solution sets for client billing, project costing, and time and attendance management, Replicon enables the capture, administration, and optimization of your most underutilized and important asset: time.
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