Achieving Competitive Advantage through your Workforce

Achieving Competitive Advantage through your Workforce

According to industry analyst Barry Wilderman, some business goals are, and will always remain, old school―and delighting the customer is chief among them. One way to do this is to proactively optimize the modern workforce to ensure that excellent customer support and a superior customer experience are a given.

Today it is therefore more important than ever for organizations to manage their workforce effectively, gain the needed visibility to ensure that customer and administrative tasks are completed quickly and cost effectively, and to rely on technology to help bridge this gap.

Successful workplace strategies

The model for the ideal workplace environment is changing, as employers embrace the definition of work as what the employees do, and become less concerned about where they perform that work. Collaboration is the order of the day, and there are a myriad of ways to conduct business.

Success requires not only supporting flexible and virtual work arrangements, but also implementing best-in-class employee time tracking software so that companies can understand how their workforce is spending their time. In fact, time tracking software has become a critical component in effectively managing customer-centered individual tasks, projects, and support tasks, and organizations must exercise great care in selecting the solution that provides them with the capabilities they need to best manage their dispersed workforce.

In tough economic times, organizations need to ‘compete smart’ to stay a step ahead. This is the formula for gaining―and keeping―a competitive advantage.

ABOUT THE AUTHOR
Karen Bell
Get started today.
Set up a free trial based on your business needs. Start Free Trial

Top Challenges that Large Services Organizations Need to Tackle Now

Unforeseen market dynamics, the rise of disruptive technologies, new business models, and global competition are transforming the business landscape, especially large services organizations. As revenue growth slows down, professional services…Read More

Top 5 Mobile Timesheets On the Go to Make You More Productive in 2022

Time tracking software is the backbone of every company when it comes to recording time and attendance as well as project management. The demand for such software is always increasing…Read More

How can Large Service Organizations Maximize Resource Utilization to Drive Higher Project Profitability

Large services organizations are facing several challenges in their business. On one hand, they need to maintain a flexible hybrid workplace that supports collaborations and can bridge the gap and…Read More

Will AI replace consultants?

The onset of AI and smart machines automating formerly-human jobs has been discussed at length as of late -- often in relation to manufacturing and manual labor jobs. And yet,…Read More

Demystifying the millennial workforce: 5 tips from Trunk Club’s Andrew Anderson Devine

Time magazine labels the millennial generation the “most threatening and exciting generation,” infamous for “narcissism [and] its effect: entitlement.” In the workplace, the perception of the millennial workforce is no…Read More

Time and Attendance Orientation Guide

In a growing business, the day will eventually come when managing time and attendance on paper becomes both inefficient and risky, especially when trying to balance things like overtime, paid…Read More
  • Polaris
  • Time & Project Insights
  • Time & Projects Solutions
  • Replicon Products
  • Replicon Users
  • Enterprise Time Tracking
  • Cloud
  • Corporate
  • Professional Services Management
  • Shared Services Management
  • Time and Attendance Management
  • Customer Feature
  • Time Intelligence
  • Industry News
  • Global Compliance Updates
  • Others