Achieving Competitive Advantage through your Workforce

Achieving Competitive Advantage through your Workforce

According to industry analyst Barry Wilderman, some business goals are, and will always remain, old school―and delighting the customer is chief among them. One way to do this is to proactively optimize the modern workforce to ensure that excellent customer support and a superior customer experience are a given.

Today it is therefore more important than ever for organizations to manage their workforce effectively, gain the needed visibility to ensure that customer and administrative tasks are completed quickly and cost effectively, and to rely on technology to help bridge this gap.

Successful workplace strategies

The model for the ideal workplace environment is changing, as employers embrace the definition of work as what the employees do, and become less concerned about where they perform that work. Collaboration is the order of the day, and there are a myriad of ways to conduct business.

Success requires not only supporting flexible and virtual work arrangements, but also implementing best-in-class employee time tracking software so that companies can understand how their workforce is spending their time. In fact, time tracking software has become a critical component in effectively managing customer-centered individual tasks, projects, and support tasks, and organizations must exercise great care in selecting the solution that provides them with the capabilities they need to best manage their dispersed workforce.

In tough economic times, organizations need to ‘compete smart’ to stay a step ahead. This is the formula for gaining―and keeping―a competitive advantage.

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ABOUT THE AUTHOR
Karen Bell
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