Accelerate Shared Services Growth with Time Intelligence

In pursuit of trimming costs, driving efficiency, and reducing workflow redundancies, many progressive organizations have turned to shared services centers to help streamline their internal processes. While adopting these consolidated business operations did prove effective, it was no magic pill; inevitably, new challenges arose from within shared services as businesses grappled with managing umpteen service requests, tracking project time, and staying on top of chargebacks. Greif, Inc., a global leader in industrial packaging products and services, was no stranger to the struggle. 

With around forty projects active at any given time, it was critical for Greif IT to provide timely payment to over two hundred internal resources and external consultants, but chargeback delays were increasing every day. On top of everything else, an on-premise time tracking system impeded visibility into project progress and resource availability, and caused frustrating data inconsistencies.

Seeking out a solution with an emphasis on project visibility and administrative efficiency, Greif had their work cut out for them. When they discovered Replicon, they found a solution that met all of their unique requirements:

Real-time Visibility into Projects
When it comes to staying in-the-know on a fast-moving project, nothing less than a real-time update will do. Supervisors need the right data at the right time to effectively maximize resource management, track key metrics, and know what tasks are being worked on to ensure a successful delivery. 

Cloud Capabilities
Manual processes and on-premise systems cannot offer the security, scalability, and accessibility of a cloud-delivery model – and Greif knew this well. As businesses today continue implementing remote work policies and onboarding global resources, cloud will become even more of a necessary fixture in business ecosystems. 

A Single Source of Truth for Costing and Chargebacks
A centralized solution can provide businesses with a reliable system of record for their data, and strengthen their ability to make proactive decisions regarding accurate and timely chargebacks, timelines, and more. Eliminating information silos will unify even the largest ecosystems, and set organizations on the path to improved profitability and productivity. 

The Results

Switching to Replicon instilled new confidence in Greif’s work: 

Administrative work for chargebacks is reduced from a 3-5 week process to just one day
Replicon’s unified platform streamlines all processes around project time tracking and chargebacks to improve services delivery and encourage growth. Many of our customers, such as Greif Inc., see a huge reduction in time to chargeback. Businesses can also match contract requirements by setting chargeback rates at the project or role level, consolidate all information to share with internal clients in real-time, and justify all costs with a detailed paper trail. 

Collated data is consistently reliable thanks to an intuitive, configurable user interface and automated time and project tracking for cost capitalization
Replicon’s flexible, user-friendly project time tracking solution helps businesses account for all capital spent towards employees, and get complete visibility into project progress, resource productivity, costs and other metrics. Aside from automating approval workflows and validations, organizations like Greif can create multi-level projects, define project milestones, and set up relevant information in seconds.

Resource allocation decisions are fast and informed based on real-time resource availability 
When project managers need answers fast, the data should be ready and waiting. Replicon enables supervisors to understand skills, resource availability, and current utilization to assign the right resources to the right projects and reduce bench time. 

“Previously we had to involve quite a few people to analyze invoices, sometimes taking us up to five weeks from the time the invoice was received to getting the chargebacks to the right places. But that complication has been eliminated almost entirely – now the whole process takes us just one day.”

Mike Domansky
Director of IT Portfolio Management & Government

See how Replicon helped Greif, Inc. achieve new end-to-end project costing efficiency:

Learn More

Sara Longini
ABOUT THE AUTHOR
Sara Longini
Sara works in Content Marketing and Social Media at Replicon. Replicon provides award-winning products that make it easy to manage your workforce. With complete solution sets for client billing, project costing, and time and attendance management, Replicon enables the capture, administration, and optimization of your most underutilized and important asset: time.
Get started today.
Set up a free trial based on your business needs. Start Free Trial

Common Administrative Challenges with Timesheets and How to Solve Them

There aren’t many people who enjoy sifting through a mountain of paperwork. If you haven’t yet found a reliable time tracking software solution, dealing with the hassle and headache of…Read More

How a Shared Common Data Platform for Project Management Can Create Harmony Across Business Teams

Today, professional services firms use some combination of ERP, CRM, HRIS, PPM, or other software along with their PSA solution. These systems serve different purposes, host different and overlapping data,…Read More

6 Ways to Simplify Remote Resource Allocation and Why It Matters

When you’re an enterprise operating at a global scale with a team of employees working from home, one of your major concerns is proper resource allocation. When it goes wrong,…Read More

Employee time tracking is dead

iBeacons, Bluetooth Low Energy, Proximity sensing and the obsolescence of time tracking as we know it. Businesses have to track the time their employees work for a variety of reasons,…Read More

How Sarbanes-Oxley Impacts HR Departments

Ever since the Sarbanes-Oxley Act (SOX) was passed in 2002, following a spate of high-profile corporate scandals, companies have had to take a wide range of precautions to ensure that…Read More

Reducing Absenteeism with Effective Time Management and Absence Tracking

Workplace absenteeism is a major concern for American companies. According to the US Bureau of Labor Statistics, unplanned absences cost American businesses an average of 2.8 million workdays every year,…Read More
  • Polaris
  • Time & Project Insights
  • Time & Projects Solutions
  • Replicon Products
  • Replicon Users
  • Cloud
  • Corporate
  • Professional Services Management
  • Shared Services Management
  • Time and Attendance Management
  • Customer Feature
  • Time Intelligence
  • Industry News
  • Global Compliance Updates