Accelerate Shared Services Growth with Time Intelligence

In pursuit of trimming costs, driving efficiency, and reducing workflow redundancies, many progressive organizations have turned to shared services centers to help streamline their internal processes. While adopting these consolidated business operations did prove effective, it was no magic pill; inevitably, new challenges arose from within shared services as businesses grappled with managing umpteen service requests, tracking project time, and staying on top of chargebacks. Greif, Inc., a global leader in industrial packaging products and services, was no stranger to the struggle. 

With around forty projects active at any given time, it was critical for Greif IT to provide timely payment to over two hundred internal resources and external consultants, but chargeback delays were increasing every day. On top of everything else, an on-premise time tracking system impeded visibility into project progress and resource availability, and caused frustrating data inconsistencies.

Seeking out a solution with an emphasis on project visibility and administrative efficiency, Greif had their work cut out for them. When they discovered Replicon, they found a solution that met all of their unique requirements:

Real-time Visibility into Projects
When it comes to staying in-the-know on a fast-moving project, nothing less than a real-time update will do. Supervisors need the right data at the right time to effectively maximize resource management, track key metrics, and know what tasks are being worked on to ensure a successful delivery. 

Cloud Capabilities
Manual processes and on-premise systems cannot offer the security, scalability, and accessibility of a cloud-delivery model – and Greif knew this well. As businesses today continue implementing remote work policies and onboarding global resources, cloud will become even more of a necessary fixture in business ecosystems. 

A Single Source of Truth for Costing and Chargebacks
A centralized solution can provide businesses with a reliable system of record for their data, and strengthen their ability to make proactive decisions regarding accurate and timely chargebacks, timelines, and more. Eliminating information silos will unify even the largest ecosystems, and set organizations on the path to improved profitability and productivity. 

The Results

Switching to Replicon instilled new confidence in Greif’s work: 

Administrative work for chargebacks is reduced from a 3-5 week process to just one day
Replicon’s unified platform streamlines all processes around project time tracking and chargebacks to improve services delivery and encourage growth. Many of our customers, such as Greif Inc., see a huge reduction in time to chargeback. Businesses can also match contract requirements by setting chargeback rates at the project or role level, consolidate all information to share with internal clients in real-time, and justify all costs with a detailed paper trail. 

Collated data is consistently reliable thanks to an intuitive, configurable user interface and automated time and project tracking for cost capitalization
Replicon’s flexible, user-friendly project time tracking solution helps businesses account for all capital spent towards employees, and get complete visibility into project progress, resource productivity, costs and other metrics. Aside from automating approval workflows and validations, organizations like Greif can create multi-level projects, define project milestones, and set up relevant information in seconds.

Resource allocation decisions are fast and informed based on real-time resource availability 
When project managers need answers fast, the data should be ready and waiting. Replicon enables supervisors to understand skills, resource availability, and current utilization to assign the right resources to the right projects and reduce bench time. 

“Previously we had to involve quite a few people to analyze invoices, sometimes taking us up to five weeks from the time the invoice was received to getting the chargebacks to the right places. But that complication has been eliminated almost entirely – now the whole process takes us just one day.”

Mike Domansky
Director of IT Portfolio Management & Government

See how Replicon helped Greif, Inc. achieve new end-to-end project costing efficiency:

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Sara Longini
ABOUT THE AUTHOR
Sara Longini
Sara works in Content Marketing and Social Media at Replicon. Replicon provides award-winning products that make it easy to manage your workforce. With complete solution sets for client billing, project costing, and time and attendance management, Replicon enables the capture, administration, and optimization of your most underutilized and important asset: time.
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