In This Issue

• A Word from our CEO
• Customer Service Highlights
• Renewing Your Maintenance Program
• Monthly Tips & Tricks
• Product Updates
• Web TimeSheet
• Web Resource
• Web TimeOff
• Inside Replicon
• Customer Spotlight
• Links
• Contact Us
• Refer a Friend

In The News

Failure to keep employees top business threat, execs say

[Ipsos-Reid Corp.] The annual survey of top senior Canadian executives reveal that the top six business threats in 2006 are: 1) Inability to retain talent (51%); 2) Other human resources issues (51 percent); 3) Poor customer service (46%); 4) Compliance with government and other regulations (44%); 5) Misaligned corporate objectives (37%); 6) Inability to focus on competencies (37%)

Awards / Recognition:

A Word from our CEO

As Replicon continues to expand worldwide, we sustain our firm promise to our customers: To provide you the very best service and support benefits program. Our customer support services feature what you need at your convenience.

I'd like to thank all our customers who provide us constant feedback about our products and services. Your ideas help us design, develop and integrate state-of-the-art technology and support systems for all our users.

Each time you submit suggestions via our Website and our forums, your comments are funneled through our team of experts and placed on priority planning.

Tell us how we can help make your experience an enjoyable one. Click here to enter The Community Forums. Or contact our support team today:

Voice: 403-262-6519 ext 3
Fax: 403-233-8046
Toll Free (North America) 877-737-5420 ext 3
Toll-Free (Europe) 00 800 6622 5192 ext 3
Toll-Free (Australia) 00011 800 6622 5192 ext 3
E-mail: support@replicon.com

For new and existing customers, we offer many services to accommodate all your needs.

Customer Service Highlights

• Need help implementing our application(s)? With our innovative implementation method our professional services team will ensure that your rollout stays on schedule, on budget and in-line with your business needs.
  
  
• Have new employees needing to learn our applications? Replicon's productivity solutions are simple and intuitive to use, requiring little to no training. If you need training, our highly trained professionals can get your users up to speed quickly with in-house classroom or tele-training programs.
  
  
• Need to export data to another application? Replicon's open data model allows data to be exported to Accounting, Payroll and Project Management software. Our Professional Services team will work with customers to define what information is transferred to each interfacing application and then can create a custom module tailored specifically for them.
  
  
• Need technical support about one of our products? Technical-support engineers are at your side, answering your questions and resolving technical issues as soon as they arise so that Replicon's productivity solutions are always available. Ongoing technical support is offered through our Maintenance Program.
  
  
• Need to integrate data between applications? Replicon understands that you have specific system requirements. Our software integration specialists have created custom modules that can help your systems integrate with Web TimeSheet, such as:
  • MS Project
  • QuickBooks
  • Bulk Import Engine
  
  
  
• Need to simplify rate structures in Web TimeSheet? Replicon understands that your company may undergo difficult processes to adequately define rates for departments, employees, projects, client billing, and others. Our support team is here to help you simplify this process. Call us today at 403-262-6519 ext 3.
  
  
• Need support without talking on the phone? Replicon's Customer Support Forum community is where more than 4,200 customers from around the world come to discuss and share ideas, best practices, and solicit help relating to the company's line of products-Web TimeSheet, Web Resource, and Web TimeOff. Discussions include suggestions panel, product support issues panel, and many more

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Renewing Your Maintenance Program

Take advantage of our limited-time offer! Renew your maintenance program today and you will instantly be upgraded to our latest version of Web TimeSheet! Need more reasons to have continued assistance?

Benefits

• Access to our knowledgeable Technical Support Team
• Access to our online Community Forums
• On-Line Support response within one business day
• Product Updates (for WTS 4.X and above) - major and minor releases.
• Service Releases and product updates

Notes

• Maintenance Program is for a one-year period from date of purchase or as quoted.
• One primary and one alternative person may contact Replicon for support. Customers must provide frontline support for their end users.
• Product Updates do not include new modules or new products. Those must be purchased separately.

To renew your maintenance program, call us today at
403-262-6519 ext 371

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Monthly Tips & Tricks

How do I edit a timesheet that has already been approved?

An administrative user must reopen the timesheet for the user. This can be done as follows:

1. Logon as an Administrator to Web TimeSheet
2. Click 'Admin (Button) \ Historical TimeSheets (LEFT)'
3. Select the user and timesheet period that needs to be opened (Use filters)
4. Click on the 'Re-open' button.
Once the timesheet has been reopened the user can edit it, and then resubmit for approval. The Administrator can also edit an "Open" timesheet from this screen as well.

For additional help, visit our Customer Support Forum: http://forums.replicon.com

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Product Updates

We are pleased to announce several updates to our product line-up.

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Inside Replicon

Replicon, Inc's 2006 Stampede Hoedown

In the spirit of the 2006 Calgary Stampede city-wide celebration, Replicon Inc. and two other corporations hanged loose at The Roadhouse for an afternoon filled with line dancing, coalescing, and singing.

Customer Spotlight

After reviewing several software applications in the market, Online Business Systems selected Replicon's Web TimeSheet as the most effective solution to meet their needs. Web TimeSheet was cost-effective, provided more functionality than competing products and offered a fast implementation time. By automating project tracking, Web TimeSheet delivered a noticeable improvement in productivity and reduced their billing cycle by 50 to 70 percent. Project time and expenses are now being processed more efficiently and with better accuracy. For a detailed case study, click here.

"Replicon's Web TimeSheet is easy to use and has increased employee productivity and reduced administrative time while significantly improving our billing cycle. Streamlining business processes has assisted us in our strategic planning and decision-making."

Simon Clayton, Project Manager
Online Business Systems

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Links

Customer Support Forum
Your convenient online resource to share ideas, best practices, and solicit help relating to the company's line of products-Web TimeSheet, Web Resource, and Web TimeOff.
http://forums.replicon.com/

Suggestions Form
Please feel free to provide us your ideas regarding our products, support, website, or any related matters.
http://www.replicon.com/Support/Suggestions.aspx

Frequently Asked Questions
Top 10 FAQs for Web TimeSheet and Web TimeSheet Integration Modules.
http://www.replicon.com/supportservices/faq.asp

Documentation Library
Online library where you'll find user manuals and documentation.
http://www.replicon.com/supportservices/documentationlibrary.asp

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Contact Us

We welcome all readers to share their feedback or questions with us. If you would like us to stop sending you the Replicon review, please contact us:

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Refer a Friend

Refer a new customer to Replicon and receive 5% off your next purchase!! http://www.replicon.com/Products/TimeSheet/Refer.aspx

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