Case Study: Ernex
"As we began to use the system and customize reports for our particular needs (a nice strength of
Web TimeSheet!), we had several cases of 'How do I ... ?' and 'Do you think I could...?'. Replicon's
customer support was friendly, helpful, knowledgeable and responsive in clarifying ways to do
things, and even suggesting things we had not thought of."
Alta, Senior Project Manager,
Ernex Marketing Technologies Inc.
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RESULTS SUMMARY
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Company
Ernex Marketing Technologies Inc.
Vertical Industries
Benefits Consulting, Networking
Proven ROI
Since using Web TimeSheet, Ernex has:
- Saved time in tracking employees time and maintaining the software,
freeing their Finance and IT departments to work on more
productive activities.
- Been able to track daily activities allowing them to allocate resources
based on time spent on activities.
- Had easy user adoption, ensuring timesheets are filled out on time with
little to no monitoring of the process.
- Increased productivity thanks to reports that can be brought up at a glance
to see a summary of monthly activities.
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Type of Business: Marketing
Uses Web TimeSheet for: Tracking time and daily activities
Corporate Headquarters: Vancouver, British Columbia
Company Profile
Ernex is a “Loyalty Awards” management company with a diverse list of
customers including Nike, Eddie Bauer, Travelodge Hotels, and many more.
They provide hosting and management of Loyalty Awards programs to a variety
of North American-based hotels, restaurants, retail stores, and banks while
interfacing with other major Loyalty Awards providers (Aeroplan, American
Airlines, & British Airways).
The Challenge
Ernex had an internal solution for tracking time which they called the "Time
Tracker". It was however limited in it's application, not very flexible, and required
a lot of effort both to use and to maintain. They needed a new solution and
recognized that the best approach and the least expensive in the long run would
be to go outside their company. They were looking for an established product
that was seasoned with the input of a number of user companies, that had
evolved into a stable system, had withstood the test of time and had a large
number of people using it daily.
The Solution
Ernex looked at several industry leaders and while the software that they
reviewed were all good products, Replicon's Web TimeSheet had the
advantages of one of the richest feature sets, one of the lowest prices, good Customer Support (as attested to by their references), and an attractive, easy-to-use interface. Coupled with the ability to
be Access, SQL, or Oracle-based, and the capability to migrate databases for growth, expand licenses and/or features
on-the-fly in a working system, and they had the ideal time and expense tracking system, Ernex was looking for. Ernex
liked that the software was accommodating but did not require full project management processes.
Implementing the software was a simple matter of signing up for their account and then just using the software. Thanks to
Replicon’s thorough and easy to understand documentation, Ernex encountered no "hitches" in the process. Loading their
clients, projects, department structure, employee info, etc. was very straightforward.
As they began to use the system and customizing reports for their particular needs, they had several questions.
Replicon's customer support was friendly, helpful, knowledgeable, and responsive in answering their questions, and even
suggesting things they had not thought of.
The Results
Filling out time reports is not anyone's favorite activity, yet Ernex’s employees raved about the software. Managers liked
the reporting flexibility and the automatic e-mail reminders that reminded employees about late timesheets and managers
about timesheets due for approval. Their Finance department could now prepare bills and do other analysis much quicker
and easier than before. An added benefit is that Ernex’s internal resources that used to support the old time tracking
system are now freed up for more productive activities.
“You might say that we are all ‘happy campers’. I have not heard one dissenting voice about the new time and expense
management system.” said Alta. “Would we buy this software again? In a moment! It is a quality product with great value.”
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