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Case Study: Enterprise Unified Solutions
"When our organization decided to evaluate a time tracking solution there was some hesitation on
our end, understanding that there may be some user resistance to change. Web TimeSheet's ease of
use and friendly interface has eliminated this problem all together. We have fully implemented
Web TimeSheet across our organization and could not be happier with Replicon's product and
service."
Mike Lewellyn, Manager,
Enterprise Unified Solutions
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RESULTS SUMMARY
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Company
Enterprise Unified Solutions (eUS)
Vertical Industries
Network Solutions, IT Services
Proven ROI
Since implementing Replicon's Web TimeSheet, eUS has:
- Been able to track employee productivity.
- Had a measurable increase in billable hours, increasing cash flow.
- Been able to report on activity for the day, which has helped with
estimating costs and resources.
- Had easy user adoption reducing transition time and allowing for
increased productivity.
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Type of Business: Telecommunications
Uses Web TimeSheet for: Tracking time for projects and resources
Corporate Headquarters: Indianapolis, Illinois
Company Profile
Enterprise Unified Solutions (eUS) is dedicated to the sales, implementation, and
support of open systems computer telephony and workflow solutions such as:
- IP Telephony Solutions
- Secure Remote Access Solutions (Voice and Data)
- Enterprise Security Solutions
- Wireless Solutions
- Data Network Solutions
- Workflow Architecture and Solutions
Mike Lewellyn, Manager, maintained the operating flow within the company,
including the management of time tracking.
The Challenge
Previously, eUS:
- Did not use a formal time tracking process, either written or electronic, before
evaluating Web TimeSheet. This created concerns about resistance to a new
system.
- Have billable time for clients recorded as it occurred, leaving non-billable hours unaccounted for.
- Productivity and efficiency of individual staff members was extremely hard to estimate due to the fact that non-billable
work, however important, was not recorded.
- Had a client server solution that was unworkable, as employees often work remotely.
The Solution
eUS compared Web TimeSheet to other time-tracking applications, but found that competitors came up short. "One of the
two applications didn't adapt at all to a small company, and the other was underdeveloped as a software solution and
couldn't fulfill our needs." said Lewellyn. Web TimeSheet's polished, scalable product compared favorably.
"Our implementation process took a couple of days," said Lewellyn, "but that's only because we waited for an upcoming
upgrade on purpose to make sure the interface would remain consistent. The actual set-up took under four hours." eUS
started with basic customized project and client listings, and gradually introduced features and updates in reaction to
feedback from employees.
Before Web TimeSheet, the staff at eUs had not been accountable to a structured time-recording process. Potential
opposition to the introduction of Web TimeSheet was of concern to management, and they were very anxious to ensure
the system they chose wouldn't impede the adoption of a new process. "And that's been a pleasant surprise." said
Lewellyn. "Web TimeSheet is so easy and self-explanatory that the process went very, very smoothly." eUS employees
didn't require any formal training with Web TimeSheet. The software was introduced during a 15 minute meeting and
afterwards, the users simply incorporated time-entry into their work schedules. "The program has performed well, and
individuals have been outspoken and complimentary about the solution. It's been very well received."
- Web TimeSheet's intuitive interface and easy implementation made for a completely painless adoption.
- Projects, clients, and types of work were very flexible through Web TimeSheet, meaning that employees could list
internal or non-billable easily alongside client work.
- Web TimeSheet created an immediate picture of productivity for employees and their managers. Clear, customizable
reports analyze information vital to the sustenance of a consulting business.
- Web TimeSheet provided global access wherever there's an Internet connection, keeping off-site employees in the
loop.
The Results
“In the short time we've been using the product, we have gained substantial insight into the productivity of individual
employees, and we have recognized a measurable increase in billable hours." said Lewellyn.
Web TimeSheet has improved productivity by providing a real-time window into employee efficiency. "It's the report card
effect." said Lewellyn. "Everyone is reminded of their own time usage, and employees take responsibility for their own
time." While fiscal improvements don't occur overnight, awareness and understanding is immediate.
When asked to describe major benefits of Web TimeSheet, Lewellyn's response is immediate. "Without question, the solid
information describing effort and apparent activity. Before Web TimeSheet, we didn't have a good impression of a typical
day." Web TimeSheet also allows employees to better represent all of their activities, rather than just billable ones.
"There's a lot of time invested in supporting a consulting arrangement; things that aren't directly chargeable but are
required, and now that's quantified."
"Bringing Web TimeSheet as a product to the organization allowed us to introduce a much more effective time collecting
process. I would give an unreserved, strong recommendation to companies with circumstances similar to our own." said
Lewellyn.
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